Reviews of Discount London show a broad range of experiences. Several customers report genuine savings, fast e‑ticket delivery and smooth entry to attractions. However, a substantial portion report non-delivery of vouchers, broken download links, incorrect tickets and slow or absent responses from support. If you consider booking, retain order confirmations, check ticket validity on receipt and allow extra time before scheduled visits; for high‑value or time‑sensitive bookings consider comparing direct box‑office options or checking refund/buyer protection policies.
Examples from available reviews (Aug 2022 – Feb 2026).
They offered large discounts and helpful customer service during bookings.
“not only did it save me over 50%”
They were paid but vouchers were not delivered and link was broken.
“I paid for tickets I never received”
Ticket link and PDF arrived quickly and visit went without issues.
“email with ticket link and pdf came through within 10 minutes”
Tickets were for the wrong date and resolution was slow and costly.
“they were for September!”
Many reviewers describe unresolved booking problems and what they perceive as poor after-sales support; a small number report helpful staff who sorted issues.
Some customers report substantial savings on advance tickets, while others say errors or invalid bookings erased savings and forced extra payments.
Booking experience varies: several reviewers received quick e‑tickets and smooth entry, but others encountered broken download links or incorrect-date tickets.
Reports include valid, discounted tickets and well-organised visits for some, but frequent accounts of invalid vouchers, wrong dates or missing e‑tickets.
Multiple reviewers describe unresponsive email, non-working phone lines or delayed replies; a minority report prompt email responses and ticket delivery.
Overall impressions are mixed: many report successful visits and savings, while many others describe missed bookings, refund issues and disrupted plans.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
They were impressed by discounts and received patient support downloading tickets.
“really impressed by the discounted ticket prices”
They paid but never received tickets and received no responses.
“So they took the money and never sent tickets!”
Tickets were for the wrong date and resolution was slow and costly.
“they were for September!”
They received their London Eye and Tower Bridge tickets and visited without problems.
“yesterday I was able to visit the London Eye and Tower Bridge without any problem!❤️”
They did not receive tickets and had to reclaim money via their bank.
“I didn't receive tickets.”
Tickets were not recognised at venue and customer contact was unhelpful.
“they do not recognise the company”
Tickets arrived next day and they responded to emails promptly.
“tickets came next day after ordering.”
They paid but were denied access and cannot recommend.
“No access althoug paid.”
Voucher redemption emails received no response and calls were redirected.
“Absolutely no response from 2 emails.”
Ticket link and PDF arrived quickly and visit went without issues.
“email with ticket link and pdf came through within 10 minutes”
They were paid but vouchers were not delivered and link was broken.
“I paid for tickets I never received”
They haven't received e-tickets and cannot contact anyone for a refund.
“I have still not received my e-ticket either.”
Old bookings remain unresolved with no contact and no refunds.
“can’t get my money back”
Their advertised children's soft drinks were not included, requiring payment.
“soft drinks for the children were included, this was not the case”
They helped last minute with booking and provided helpful customer service.
“customer service were helpful.”
Discovered the site accidentally and would use it again.
“Found the site by accident but would definitely use it again.”
Enjoyed wonderful views and found the visit well organised.
“Wonderful views. All well organised”
Found tickets cheap and the site easy to use.
“Cheap! Easy to use”
They had a funny and good experience.
“It was funny and good experience”
Invalid vouchers and incorrect tickets caused additional costs and ruined the day.
“Big bus voucher invalid”
Package was processed incorrectly causing missed attractions and delayed refunds.
“processed the package as a single entry to the museum”
I recently had the pleasure of booking a few tours and attractions with Discount London, and I must say that my experience was nothing short of fantastic. Not only did they offer a wide range of deals on various London attractions, but their customer service team was also incredibly helpful in ensuring that I made the most out of my trip.
One particular highlight for me was the discounted ticket to the iconic London Eye - not only did it save me over 50%, but the views from atop were simply breathtaking. Furthermore, Discount London's well-curated selection meant that I could easily combine multiple attractions into one easy itinerary without having to worry about logistics or cost.
Another perk worth noting is their river cruises - we took advantage of this option as an alternative way to see some famous landmarks along Thames River like Big Ben and Tower Bridge. Their roving commentary really added value by providing interesting facts right where they happened.
Overall, if you're looking for a convenient way to make your visit to London more enjoyable while saving some cash in your wallet, then look no further than Discount London! They have plenty on offer at great prices and their staff are ready with tips whenever needed!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Discount London is an online ticket reseller and booking agent for London attractions, tours and experiences. It typically lists discounted advance tickets, timed-entry vouchers and simple attraction packages aimed at visitors seeking lower-cost options. As a reseller, it operates between customers and venue operators rather than being the venue or attraction operator itself.