Reviews Analysed
21
We Collect & Analyse Reviews
Discount London
Experiences & Reviews
Discount London is an online ticket reseller and booking agent for London attractions, tours and experiences. It typically lists discounted advance tickets, timed-entry vouchers and simple attraction packages aimed at visitors seeking lower-cost options. As a reseller, it operates between customers and venue operators rather than being the venue or attraction operator itself.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
30d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Many reviewers describe unresolved booking problems and what they perceive as poor after-sales support; a small number report helpful staff who sorted issues.
Share
Weak
14%
💰
Value for money
Some customers report substantial savings on advance tickets, while others say errors or invalid bookings erased savings and forced extra payments.
Share
Mixed
11%
⚡
User experience
Booking experience varies: several reviewers received quick e‑tickets and smooth entry, but others encountered broken download links or incorrect-date tickets.
Share
Strong
12%
🔧
Product quality
Reports include valid, discounted tickets and well-organised visits for some, but frequent accounts of invalid vouchers, wrong dates or missing e‑tickets.
Share
Weak
21%
📞
Communication
Multiple reviewers describe unresponsive email, non-working phone lines or delayed replies; a minority report prompt email responses and ticket delivery.
Share
Weak
17%
⭐
Overall experience
Overall impressions are mixed: many report successful visits and savings, while many others describe missed bookings, refund issues and disrupted plans.
Share
Mixed
25%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
Unforgettable Deals & Discounts on Attractions-Discount London Review
"I recently had the pleasure of booking a few tours and attractions with Discount London, and I must say that my experience was nothing short of fantastic. Not only did they offer a wide range of deals on various London attractions, but their customer service team was also incredibly helpful in ensuring that I made the most out of my trip. One particular highlight for me was the discounted ticket to the iconic London Eye - not only did it save me over 50%, but the views from atop were simply breathtaking. Furthermore, Discount London's well-curated selection meant that I could easily combine multiple attractions into one easy itinerary without having to worry about logistics or cost. Another perk worth noting is their river cruises - we took advantage of this option as an alternative way to see some famous landmarks along Thames River like Big Ben and Tower Bridge. Their roving commentary really added value by providing interesting facts right where they happened. Overall, if you're looking for a convenient way to make your visit to London more enjoyable while saving some cash in your wallet, then look no further than Discount London! They have plenty on offer at great prices and their staff are ready with tips whenever needed!"
Rylee O'Hara
Collected.reviews
Aug 30, 2022
Featured for: Positive, detailed praise for deals
SCAMMERS!!!
"WOW!!! NEVER use this company if you want to get ripped off!!! They were quick to get your money but not to send the vouchers. SO MONEY PAID = FOR NO..."
Mel
Trustpilot
Sep 30, 2025
Featured for: Strong negative: vouchers not received
London eye - No issues at all, would use again!
"Found the Discount London site via Google and saw that certain time slots on the date I wanted were almost half the face value advance ticket price. D..."
C Williams-Everitt
Trustpilot
Sep 30, 2025
Featured for: Quick delivery, positive practical example
Purchased 5 expensive theatre tickets…
"Purchased 5 expensive theatre tickets for a showing of back to the future in October. However, when I received the tickets they were for September! Wo..."
Cliff Hyde
Trustpilot
Sep 30, 2025
Featured for: Mixed: wrong-date tickets, slow resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
Scam website!!!
Scam website!!!! I bought tickets for a london river cruise with dinner for my partners birthday. Was supposed to receive the email within 30 minutes,...
C
Cliff Hyde
trustpilot.com
Sep 30, 2025
Purchased 5 expensive theatre tickets…
Purchased 5 expensive theatre tickets for a showing of back to the future in October. However, when I received the tickets they were for September! Wo...
L
Larisa E. Oniga
trustpilot.com
Sep 30, 2025
Recommend ❤️
I bought tickets for the London Eye and Tower Bridge for 4 adults and 2 children. After reading the reviews on Trust Pilot I became stressed, the tick...
S
Sophia Rotis
trustpilot.com
Sep 30, 2025
Scam
Scam. Please do not book with this company. I didn't receive tickets. When you call they give you an alternative...
S
Sat T
trustpilot.com
Sep 30, 2025
Tickets not sent
I purchased tickets on 4th July to visit Madam Tussauds with family on 6th July. At the venue and they do not recognise the company and so can not hel...
d
debz debzy
trustpilot.com
Sep 30, 2025
Great site. Very happy
Great site for tickets we got a great deal we done tower of london and tower bridge experience tickets came next...
P
Philipp
trustpilot.com
Sep 30, 2025
No access althoug paid
No access althoug pa...
B
Bo Hamilton-Cody
trustpilot.com
Sep 30, 2025
Voucher for entry to Hampton Court…
voucher for entry to Hampton Court given as a present. Instruction on voucher to redeem state an email address. Absolutely no response from 2 emails....
C
C Williams-Everitt
trustpilot.com
Sep 30, 2025
London eye - No issues at all, would use again!
Found the Discount London site via Google and saw that certain time slots on the date I wanted were almost half the face value advance ticket price. D...
M
Mel
trustpilot.com
Sep 30, 2025
SCAMMERS!!!
WOW!!! NEVER use this company if you want to get ripped off!!! They were quick to get your money but not to send the vouchers. SO MONEY PAID = FOR NO...
J
Jerusha Meldrum
trustpilot.com
Sep 30, 2025
I have booked my tickets on 20 November…
I have booked my tickets on 20 November 2021 and trying to contact someone for a refund no one is answering their call...
L
Lorna Mcpherson
trustpilot.com
Sep 30, 2025
I have my tickets from 2019 and January…
I have my tickets from 2019 and January 2021 phones don’t work numerous emails to rebook and no reply can’t get my money ba...
R
Robert Husband
trustpilot.com
Sep 30, 2025
It was a fabulous experience
It was a fabulous experience, let down by the fact that the Discount London website claimed that soft drinks for the children w...
f
floyd harvey
trustpilot.com
Sep 30, 2025
Saved us last minute when our planned…
Saved us last minute when our planned day fell through, didn't have any issues an...
R
Robert Francis
trustpilot.com
Sep 30, 2025
,Accidental user
Found the site by accident but...
H
Henrietta R
trustpilot.com
Sep 30, 2025
Wonderful views
Wonderful views....
S
Sharra
trustpilot.com
Sep 30, 2025
Cheap!
...
D
Dr Sergey
trustpilot.com
Sep 30, 2025
It was funny
It was funny and...
D
Darren Baz Greenall Durkan
trustpilot.com
Sep 30, 2025
Worst experience ever
Worst experience ever. Big bus voucher invalid, so had 5 kids walking around London aimlessly. Then didn’t realize they had sent Tower of London twice...
M
Mihaela Maku
trustpilot.com
Sep 30, 2025
I have booked a package for 2 in…
I have booked a package for 2 in may,there were some problems at Madame Tussaud(they processed the package as a single entry to the museum),so we had...
Conclusion
Reviews of Discount London show a broad range of experiences. Several customers report genuine savings, fast e‑ticket delivery and smooth entry to attractions. However, a substantial portion report non-delivery of vouchers, broken download links, incorrect tickets and slow or absent responses from support. If you consider booking, retain order confirmations, check ticket validity on receipt and allow extra time before scheduled visits; for high‑value or time‑sensitive bookings consider comparing direct box‑office options or checking refund/buyer protection policies.