Reviews highlight strong pricing and many smooth visits. A noticeable share of complaints involves paid orders that never resulted in usable tickets. Many customers also describe weak follow-up when issues arise. Overall, feedback splits between easy bookings and cases that ended in refunds or chargebacks.
Examples from available reviews (Aug 2022 – Mar 2026).
They paid but never received tickets and received no responses.
“So they took the money and never sent tickets!”
Ticket link and PDF arrived quickly and visit went without issues.
“email with ticket link and pdf came through within 10 minutes”
Tickets were for the wrong date and resolution was slow and costly.
“they were for September!”
They were impressed by discounts and received patient support downloading tickets.
“really impressed by the discounted ticket prices”
Several reviews describe orders where payment was taken but no valid voucher arrived, or venues refused entry. Some customers say they needed help from their bank to get their money back. A smaller group mentions helpful staff who fixed last-minute bookings or resent tickets.
Many reviewers point to low prices and large discounts on attraction tickets. Others describe extra costs triggered by mistakes, such as paying for replacements or losing prepaid fees. Positive comments about value often come with tickets that worked at the venue.
Plenty of positive reviews mention fast email delivery of PDFs and hassle-free visits. A few note missing inclusions, such as advertised children’s drinks not being provided. Outcomes hinge on what happens at the venue: valid vouchers led to smooth entry, while invalid ones caused disruption.
Common problems include invalid vouchers, broken redemption links, and wrong-date tickets that needed fixing. Several reviewers specifically say venues did not recognise their tickets. Other customers received working e-tickets quickly and used them without issues.
A major complaint is emails going unanswered and phone contacts being passed around when tickets did not arrive. Some reviewers, though, describe quick responses and tickets delivered the next day. Overall, the quality of replies varies from case to case.
Feedback splits sharply between 5-star trips and 1-star service breakdowns. Good experiences usually include instant e-ticket delivery and easy entry. Bad experiences focus on being turned away, refunds that went nowhere, and having to seek reimbursement through outside channels.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
They were impressed by discounts and received patient support downloading tickets.
“really impressed by the discounted ticket prices”
They paid but never received tickets and received no responses.
“So they took the money and never sent tickets!”
Tickets were for the wrong date and resolution was slow and costly.
“they were for September!”
They received their London Eye and Tower Bridge tickets and visited without problems.
“yesterday I was able to visit the London Eye and Tower Bridge without any problem!❤️”
They did not receive tickets and had to reclaim money via their bank.
“I didn't receive tickets.”
Tickets were not recognised at venue and customer contact was unhelpful.
“they do not recognise the company”
Tickets arrived next day and they responded to emails promptly.
“tickets came next day after ordering.”
They paid but were denied access and cannot recommend.
“No access althoug paid.”
Voucher redemption emails received no response and calls were redirected.
“Absolutely no response from 2 emails.”
Ticket link and PDF arrived quickly and visit went without issues.
“email with ticket link and pdf came through within 10 minutes”
They were paid but vouchers were not delivered and link was broken.
“I paid for tickets I never received”
They haven't received e-tickets and cannot contact anyone for a refund.
“I have still not received my e-ticket either.”
Old bookings remain unresolved with no contact and no refunds.
“can’t get my money back”
Their advertised children's soft drinks were not included, requiring payment.
“soft drinks for the children were included, this was not the case”
They helped last minute with booking and provided helpful customer service.
“customer service were helpful.”
Discovered the site accidentally and would use it again.
“Found the site by accident but would definitely use it again.”
Enjoyed wonderful views and found the visit well organised.
“Wonderful views. All well organised”
Found tickets cheap and the site easy to use.
“Cheap! Easy to use”
They had a funny and good experience.
“It was funny and good experience”
Invalid vouchers and incorrect tickets caused additional costs and ruined the day.
“Big bus voucher invalid”
Package was processed incorrectly causing missed attractions and delayed refunds.
“processed the package as a single entry to the museum”
I recently had the pleasure of booking a few tours and attractions with Discount London, and I must say that my experience was nothing short of fantastic. Not only did they offer a wide range of deals on various London attractions, but their customer service team was also incredibly helpful in ensuring that I made the most out of my trip.
One particular highlight for me was the discounted ticket to the iconic London Eye - not only did it save me over 50%, but the views from atop were simply breathtaking. Furthermore, Discount London's well-curated selection meant that I could easily combine multiple attractions into one easy itinerary without having to worry about logistics or cost.
Another perk worth noting is their river cruises - we took advantage of this option as an alternative way to see some famous landmarks along Thames River like Big Ben and Tower Bridge. Their roving commentary really added value by providing interesting facts right where they happened.
Overall, if you're looking for a convenient way to make your visit to London more enjoyable while saving some cash in your wallet, then look no further than Discount London! They have plenty on offer at great prices and their staff are ready with tips whenever needed!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Discount London runs an online booking site selling discounted tickets and tours for London attractions. It lists entry options for landmarks, river cruises, city bus tours, and museums popular with tourists. Customers buy through the website and receive e-tickets or printable vouchers to redeem at venues. The site takes standard online payment methods and offers email and phone support for booking help and ticket delivery.