Based on the available review, users can expect a user-friendly BSI Knowledge platform with an extensive standards library and clear, well-written content. The reviewer reports prompt expert responses and useful training resources that supported compliance and internal process improvements. There is no information on pricing or value-for-money in the provided feedback, and conclusions are drawn from a single review. Prospective customers should consider direct enquiries or trials to assess fit and obtain cost details before committing.
Examples from available reviews (Apr 2022 – Feb 2026).
The platform is user-friendly and provides useful compliance resources and support.
“The platform is user-friendly, with easy navigation and search tools”
Reviewer highlights helpful services and training resources for continuous improvement, but observations come from a single review only.
No comments on pricing or value-for-money in the available review, so cost-effectiveness cannot be judged from this data.
The platform is described as user-friendly with easy navigation and effective search tools, improving access to standards and guidance.
Standards library and content are described as extensive, well written and informative, helping with regulatory understanding and compliance.
The review notes prompt responses from site experts and practical advice, indicating responsive communication in this single report.
The reviewer recommends BSI Knowledge for compliance and internal process improvement; the conclusion is positive but based on one user.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Former employee describes poor management, low pay and inadequate training.
“Too low pay, too much stress, non-technical managers”
Training falsely advertised as Exemplar Global compliant, causing wasted time.
“did not meet Exemplar Global's recognition standards.”
Customer reports poor service, fictitious reports and contract breaches.
“completed a completely fictitious report”
Long-term client criticised impersonal, inflexible cancellation handling.
“Computer says no all the way”
Online shop failed to deliver ordered goods and provided no refund.
“no delivery, no shipping confirmation, no refund”
BSI-certified contractor delivered poor, damaging work and lacked redress.
“They fixed 60% of the faults and caused yet more damage.”
Website and contact forms were broken and flagged as phishing.
“the forms on their GB website are blocked by Malwarebytes”
Courses taken but customer service is poor and automated afterwards.
“Quick to take your money for courses but customer service thereafter is poor and automated.”
Unexpected extra audit days added late, causing cost and delays.
“they have suddenly informed us that they require an additional 1.5 days audit”
Employee praises supportive team, training and development opportunities.
“The company fosters a really supportive team environment”
They repeatedly failed to pay premiums, causing out-of-pocket payments.
“fail to pay my insurance premiums consistently”
Held ISO 9001 via BSI nearly 25 years and would not change.
“We are delighted with them.”
Praises individual staff member as highly professional and reassuring.
“Errol Givans makes bsi work for us”
Audit days changed, remote audit imposed, causing contract loss.
“They decided to audit remotely which wasn't agreed”
Alleges money-driven errors, harassment and incorrect audit decisions.
“They are money focused trying to create extra work that isn't required.”
BSI Knowledge has been an essential resource for me as a business owner. The platform is user-friendly, with easy navigation and search tools that allow me to quickly find the information I need. Their extensive library of standards provides valuable insights into various regulatory requirements, ensuring my company stays compliant.
The content on BSI Knowledge is well-written and informative, giving detailed explanations of complex topics that are often difficult to understand without expert guidance. The site's experts respond promptly to any questions or concerns, providing helpful advice on how best to utilize their resources effectively.
One particular strength of BSI Knowledge is its focus on continuous improvement; the site offers resources for developing personalized training programs tailored specifically to my organization's needs. This feature has helped us improve our overall operations by enabling us to better train employees in crucial areas such as quality management systems and risk assessment strategies.
Overall, I highly recommend BSI Knowledge for businesses seeking reliable sources of knowledge and support in achieving compliance goals while enhancing internal processes simultaneously.
Complains standards are overpriced given little recent update.
“£254 for 68 pages of black and white regulations”
Disputes payment fees and finds payment timing and messaging disrespectful.
“BSI charges a 25.00 fee?”
Preordered CD not delivered and customer service unresponsive for 60 days.
“I have heard nothing after 60 days!”
Provides good information but charges many and escalating fees.
“the fees have just spiralled beyond reason”
Accuses senior staff and HR of fostering bullying and silencing ex-employees.
“HR team supporting a culture of bullying and harassment”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The British Standards Institution (BSI) is the UK’s national standards body that develops and publishes technical standards (British Standards) and provides related services. BSI offers certification, assessment, testing, training and consultancy to help organisations meet regulatory and sector requirements. Its work includes standards development, conformity assessment against ISO and British Standards, and educational resources for businesses and professionals.