Reviews centre on recurring service breakdowns, billing disputes, and training or contractor work that did not match expectations. Several customers describe cancelled deliveries, last-minute audit changes, and little or no follow-up. A smaller group highlights helpful individual staff, a supportive internal team, and long-term satisfaction with ISO services. Employee reviews also split sharply between poor management and strong training and team culture.
Examples from available reviews (Apr 2022 – Mar 2026).
Customer reports poor service, fictitious reports and contract breaches.
“completed a completely fictitious report”
Online shop failed to deliver ordered goods and provided no refund.
“no delivery, no shipping confirmation, no refund”
Training falsely advertised as Exemplar Global compliant, causing wasted time.
“did not meet Exemplar Global's recognition standards.”
Employee praises supportive team, training and development opportunities.
“The company fosters a really supportive team environment”
Service complaints come up most often. Reviewers mention fictitious reports, audit days added after the fact, remote audits introduced without agreement, premium payments that did not go through, and shop orders that never arrived. A few people praise specific staff, but these comments are rare compared with the volume of service issues.
Customers point to high prices for standards and fees that rise or appear unexpectedly. Several reviews describe added costs from extra audit time and what they see as overpriced standards documents. Positive comments on value are scarce.
Accounts range from a website being blocked or flagged to a separate review praising an easy-to-use compliance platform. Course sign-up is described as straightforward, while post-sale help is often described as automated and poor. Only a small number of reviews cover these points.
Quality concerns focus on training that did not meet the recognition described and on BSI-certified contractors whose work was incomplete or caused damage. These themes repeat across reviews and tie directly to what was promised. The sample includes no detailed positive reports on product quality.
Reviewers describe slow replies or no replies at all, payment messages they found disrespectful, and long waits after preorder questions. Several mention rigid, impersonal handling of cancellations and mixed messages about billing. A few named staff are credited with clear, reassuring communication, but this is uncommon.
Overall views split between low ratings tied to service failures, billing, and quality problems, and high ratings focused on long-term satisfaction and strong internal teams. Sentiment reads as sharply polarised rather than consistent. The same contrast shows up in both customer and employee reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Former employee describes poor management, low pay and inadequate training.
“Too low pay, too much stress, non-technical managers”
Training falsely advertised as Exemplar Global compliant, causing wasted time.
“did not meet Exemplar Global's recognition standards.”
Customer reports poor service, fictitious reports and contract breaches.
“completed a completely fictitious report”
Long-term client criticised impersonal, inflexible cancellation handling.
“Computer says no all the way”
Online shop failed to deliver ordered goods and provided no refund.
“no delivery, no shipping confirmation, no refund”
BSI-certified contractor delivered poor, damaging work and lacked redress.
“They fixed 60% of the faults and caused yet more damage.”
Website and contact forms were broken and flagged as phishing.
“the forms on their GB website are blocked by Malwarebytes”
Courses taken but customer service is poor and automated afterwards.
“Quick to take your money for courses but customer service thereafter is poor and automated.”
Unexpected extra audit days added late, causing cost and delays.
“they have suddenly informed us that they require an additional 1.5 days audit”
Employee praises supportive team, training and development opportunities.
“The company fosters a really supportive team environment”
They repeatedly failed to pay premiums, causing out-of-pocket payments.
“fail to pay my insurance premiums consistently”
Held ISO 9001 via BSI nearly 25 years and would not change.
“We are delighted with them.”
Praises individual staff member as highly professional and reassuring.
“Errol Givans makes bsi work for us”
Audit days changed, remote audit imposed, causing contract loss.
“They decided to audit remotely which wasn't agreed”
Alleges money-driven errors, harassment and incorrect audit decisions.
“They are money focused trying to create extra work that isn't required.”
BSI Knowledge has been an essential resource for me as a business owner. The platform is user-friendly, with easy navigation and search tools that allow me to quickly find the information I need. Their extensive library of standards provides valuable insights into various regulatory requirements, ensuring my company stays compliant.
The content on BSI Knowledge is well-written and informative, giving detailed explanations of complex topics that are often difficult to understand without expert guidance. The site's experts respond promptly to any questions or concerns, providing helpful advice on how best to utilize their resources effectively.
One particular strength of BSI Knowledge is its focus on continuous improvement; the site offers resources for developing personalized training programs tailored specifically to my organization's needs. This feature has helped us improve our overall operations by enabling us to better train employees in crucial areas such as quality management systems and risk assessment strategies.
Overall, I highly recommend BSI Knowledge for businesses seeking reliable sources of knowledge and support in achieving compliance goals while enhancing internal processes simultaneously.
Complains standards are overpriced given little recent update.
“£254 for 68 pages of black and white regulations”
Disputes payment fees and finds payment timing and messaging disrespectful.
“BSI charges a 25.00 fee?”
Preordered CD not delivered and customer service unresponsive for 60 days.
“I have heard nothing after 60 days!”
Provides good information but charges many and escalating fees.
“the fees have just spiralled beyond reason”
Accuses senior staff and HR of fostering bullying and silencing ex-employees.
“HR team supporting a culture of bullying and harassment”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The British Standards Institution (BSI) produces and publishes British Standards and related guidance. It offers certification and assessment for management systems, including ISO standards. BSI also runs training courses and awards qualifications for auditors and practitioners. It sells standards documents and provides compliance and certification platforms for businesses.