Most reviews highlight on-site engineers who arrive on time, work neatly, and come across as personable. Customers often mention clear contact before arrival and an easy online booking process. A smaller group describes recurring faults, unresolved damage, and slow or limited aftercare responses. Ratings are mostly high, with a noticeable minority of low scores tied to service and quality problems.
Examples from available reviews (Dec 2021 – Feb 2026).
First-rate installation; Gareth and Josh installed boiler quickly and left kitchen spotless.
“left my kitchen spick and span.”
Engineer spent long time, left heating off and failed to respond about damage.
“also not replying to emails regarding damage to my worktops.”
Tenant's new installation has had repeated issues.
“Repeated issues with tenant's new installation”
Easy booking, quick appointment, pre-call with photos, and efficient engineer.
“Pre-call after photos to warn me of any installation issues”
Many customers say installers turn up promptly, act friendly, and leave the area clean. Several mention quick installs and next-day bookings. A minority report long visits, heating left off after the work, or issues that were not fixed after the appointment.
Some reviews point to competitive pricing, and one customer mentioned a product swap that lowered the cost. Fewer reviews talk about value than about service and communication. The sample shows no widespread complaints about pricing.
Reviewers often describe the online choice process as easy, with straightforward scheduling and useful pre-visit checks. People also mention advance notices and pre-calls with photos as helpful during booking. A few customers report limits on scheduling, such as being refused a morning appointment.
Several reviews describe careful, thorough work and appliances that run reliably. A small number report repeated faults after installation, including at least one failed replacement. Quality issues appear less often than praise for service and communication, but they still show up.
Many reviewers mention clear emails, texts, and calls before arrival, with time windows and explanations of the work. Engineers are often described as talking through concerns or showing how a fix works. Missed replies about post-install damage come up rarely but appear in more than one negative review.
Most reviews describe installations completed as expected, systems working, and tidy finishes. A clear minority report unresolved damage, recurring faults, or weak aftercare, creating a split between high-scoring visits and lower-scoring follow-up experiences.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I bought a Mini Air Conditioner. It is the perfect size, powerful enough to cool a compact home. Designed especially for a big room with 8,000 and Ideal for rooms up to 150 sq. ft. It comes Complete with an easy-to-clean air filter and a manual remote control. This air conditioner is truly a great addition to a home. Other than the price being super cheap you won't be disappointed with this COOLING AIR conditioner. I've had this unit for 2 months and it hasn't missed a beat, not even one little hiccup. This really cools the room down fast and cools it better than those "other brands" that are double the cost.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boxt works in the UK home heating and installation market. It supplies and installs domestic heating systems and smart heating controls. Boxt also books scheduled installations, routine servicing, and repair visits handled by qualified engineers. Customers use online tools to get quotes and book appointments.