Reviews indicate a divided picture: while some users report reliable hardware and effective online support, many customers describe app failures, sensor or connectivity problems and a loss of service after the company entered administration. A recurring complaint is lack of communication and no advance notice to customers, leaving devices dependent on cloud/app services effectively unusable for some. If you already own a Boundary system, check whether your devices can operate locally or be repurposed with other hubs; several reviewers noted sensors were reusable with third‑party bases. Prospective buyers should weigh the risk of vendor instability for cloud‑dependent systems and consider purchasing from providers with explicit service continuity policies or local‑only operation; if you paid by card, some reviewers recommend exploring credit card protections such as a Section 75 claim.
Examples from available reviews (Nov 2021 – Feb 2026).
The wireless alarm was economical and met its specifications.
“It is much cheaper than other companies and has all the functions needed.”
A fault revealed company liquidation and lack of tech support left system unusable.
“no further tech support is being offered”
Devices malfunctioned and support was slow, making the system unusable.
“We have never managed to use the system at all within the 3 years we tried”
I would like to inform all the people that got screwed over by Boundary. If you didn't bin your Boundary yet, you can give it a second life when purch...
“I would like to inform all the people that got screwed over by Boundary. If you didn't bin your Boundary yet, you can give it a second life when purch...”
Support reports split: some users describe fast, effective online help while others report no responses or loss of official support.
Many customers say their purchase became poor value after the company entered administration; a few highlighted initial low cost.
User experience varies: several users report reliable wireless operation; many report app errors, partial arming and unreliable sensors.
Hardware reports are mixed: a number of customers describe sensor or connectivity failures, while some praise the devices' reliability.
A large group of reviews report no advance notice or replies from the company when it entered administration or liquidation.
Overall sentiment skews negative: many reviewers report unusable systems or financial loss, though a minority report satisfactory performance.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
No responses from Boundary since December; alarm now useless.
“no reply, letters, emails from Boundary since Dec 22”
Sensors failed to detect activity and the app performed poorly.
“the phone app very poor!”
System repeatedly cut out and liquidation leaves customers uncertain about refunds.
“company has been liquidated”
App errors prevent arming from the keypad, rendering system unusable.
“can’t even arm the system from keypad”
Bought system in November 2022 which is now in liquidation.
“now gone into liquidation”
No warning of liquidation and app shows partial armed, now unusable.
“no warning of going it liquidation”
Company entered administration without informing customers, system now pointless.
“A £600 system is now totally pointless”
Found out about liquidation online with no email notification from company.
“I found out they had gone in to liquidation”
Company ceased operations around December with no communications to customers.
“ceased operations most likely in december”
Discovered company in liquidation and fears servers will be shut down.
“Only just discovered that they are in liquidation.”
Company liquidation with no customer notification and lost money.
“Company in liquidation- no notification to customers”
A fault revealed company liquidation and lack of tech support left system unusable.
“no further tech support is being offered”
Company in liquidation and customer seeking refund for £500 loss.
“Gone into liquidation.”
Company went into liquidation without notice, leaving nearly £600 wasted.
“Almost £600 now wasted.”
Heard via Facebook forum that company has gone into liquidation, asking confirmation.
“you have just gone into liquidation! Please confirm if this is true?”
Rare problems and support is described as first rate.
“support is first rate.”
Devices malfunctioned and support was slow, making the system unusable.
“We have never managed to use the system at all within the 3 years we tried”
Alarm is generally reliable with occasional bugs but excellent support.
“The alarm is basically very reliable.”
Long-term satisfaction with wireless system and consistently resolved issues.
“I 100% recommend this system to everyone.”
My wireless alarm system has really lived up to its specification courtesy of Boundary company. I purchased my very own alarm system after doing extensive research online. The reviews were positive pointing out this is an economical solution for home security. I chose a package with a radar device and a self-testing GSM/Handset unit, but there are various other combinations available - from simply a user-friendly. It was the best decision I have made for my safety. It is much cheaper than other companies and has all the functions needed. If anyone needs a security system in their home or for their car, I'd like to recommend Boundary and hope this review will help them make their decisions easier.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boundary was a supplier of consumer wireless alarm systems and related smart-security components, selling self-install kits controlled via a companion mobile app. People searching reviews for Boundary are commonly looking for information about system reliability, app and server dependence, customer support and the implications of company instability on ongoing service.