Reviews Analysed
21
We Collect & Analyse Reviews
Boundary
Experiences & Reviews
Boundary was a supplier of consumer wireless alarm systems and related smart-security components, selling self-install kits controlled via a companion mobile app. People searching reviews for Boundary are commonly looking for information about system reliability, app and server dependence, customer support and the implications of company instability on ongoing service.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
22d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Support reports split: some users describe fast, effective online help while others report no responses or loss of official support.
Share
Mixed
8%
💰
Value for money
Many customers say their purchase became poor value after the company entered administration; a few highlighted initial low cost.
Share
Weak
16%
⚡
User experience
User experience varies: several users report reliable wireless operation; many report app errors, partial arming and unreliable sensors.
Share
Mixed
11%
🔧
Product quality
Hardware reports are mixed: a number of customers describe sensor or connectivity failures, while some praise the devices' reliability.
Share
Weak
16%
📞
Communication
A large group of reviews report no advance notice or replies from the company when it entered administration or liquidation.
Share
Weak
23%
⭐
Overall experience
Overall sentiment skews negative: many reviewers report unusable systems or financial loss, though a minority report satisfactory performance.
Share
Weak
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
wireless alarm system
"My wireless alarm system has really lived up to its specification courtesy of Boundary company. I purchased my very own alarm system after doing extensive research online. The reviews were positive pointing out this is an economical solution for home security. I chose a package with a radar device and a self-testing GSM/Handset unit, but there are various other combinations available - from simply a user-friendly. It was the best decision I have made for my safety. It is much cheaper than other companies and has all the functions needed. If anyone needs a security system in their home or for their car, I'd like to recommend Boundary and hope this review will help them make their decisions easier.
"
Georrie Sans
Collected.reviews
Nov 23, 2021
Featured for: Positive on price and functionality
Company in liquidation left existing customers out of pocket and without a functioning product
"Bought a whole system in June and was so excited to install the alarm into our new home. The smart app promising so many features. Well a fault this m..."
Jodie
Trustpilot
Sep 30, 2025
Featured for: Detailed account: app failure and liquidation
AVOID AT ALL COST, go for Verisure or Simply Safe
"We bought this alarm system back in 2020 before it was launched with so many great promises including professional installation and police response bu..."
Ed Soltani
Trustpilot
Sep 30, 2025
Featured for: Long-term failures and poor support
You can use the sensors with a different alarm.
"I would like to inform all the people that got screwed over by Boundary. If you didn't bin your Boundary yet, you can give it a second life when purch..."
ArjanKS
Trustpilot
Sep 30, 2025
Featured for: Hardware salvageable; sensor compatibility noted
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
ArjanKS
trustpilot.com
Sep 30, 2025
You can use the sensors with a different alarm.
I would like to inform all the people that got screwed over by Boundary. If you didn't bin your Boundary yet, you can give it a second life when purch...
M
Mary P
trustpilot.com
Sep 30, 2025
Boundary Alarm (Boundary Tech) in Liquidation
We have had no reply, letters, emails from Boundary since Dec 22, our alarm system is completely useless. We have found the liquidators details a...
S
Suni
trustpilot.com
Sep 30, 2025
Very poor
Very poor, had alarm for a while now 1st realised it didn’t work as it was armed and none of the sensors picked up any thing walked around whole house...
H
Hkkk
trustpilot.com
Sep 30, 2025
This is such a nightmare, NO TRANSPARENCY
This is such a nightmare, I bought this alarm system as i thought it was state of the art based on what i learnt about it. To think of the past few ye...
G
Gary Jones
trustpilot.com
Sep 30, 2025
Waste of money now company in administration
Such a shame this company went into Administration with no warning - although I have worked for a company that had the same issue and you know months...
M
Mo Fei Cheung
trustpilot.com
Sep 30, 2025
Purchased my system in November 2022…
Purchased my system in November 2022 and now gone into liquidation. Absolute scamme...
J
John Marks
trustpilot.com
Sep 30, 2025
Very disappointed with Boundary Ltd
Very disappointed with Boundary Ltd, no warning of going it liquidation. App now constantly showing partial armed a...
D
Daryl
trustpilot.com
Sep 30, 2025
LIQUIDATION? THANKS FOR THE NOTICE!
Thanks for telling everyone you went into administration. I hope you treated your employees better than you did the customers. If your f...
A
Anj
trustpilot.com
Sep 30, 2025
No notice of liquidation??
No notice of liquidation?? I was changing the batteries in my outdoor siren today and was trying to access the help desk to get instructions on how to...
R
Reginald Andrew David Chan
trustpilot.com
Sep 30, 2025
ceased operations most likely in…
ceased operations most likely in december after my last payment on the 17th now raising a dispute with lo...
S
Sean
trustpilot.com
Sep 30, 2025
Company in Liquidation!
Only just discovered that they are in liquidation. Just a ma...
D
Dips
trustpilot.com
Sep 30, 2025
Company in liquidation- no notification…
Company in liquidation- no notification to customers, £££s lost- will be seeking to retrieve all my money spent o...
J
Jodie
trustpilot.com
Sep 30, 2025
Company in liquidation left existing customers out of pocket and without a functioning product
Bought a whole system in June and was so excited to install the alarm into our new home. The smart app promising so many features. Well a fault this m...
S
Simon
trustpilot.com
Sep 30, 2025
Gone into liquidation
Gone into liquidation. I’m trying to get a refund currently. I don’t care if it’s an LTD company and they have gone. They still h...
J
Jake
trustpilot.com
Sep 30, 2025
Went into liquidation
Went into liquidation, didn't bother te...
M
Matt Heath
trustpilot.com
Sep 30, 2025
Just heard from a Facebook forum that…
Just heard from a Facebook forum that you have just g...
I
Ian
trustpilot.com
Sep 30, 2025
It’s rare to have a problem with this…
It’s rare to have a problem with this syste...
E
Ed Soltani
trustpilot.com
Sep 30, 2025
AVOID AT ALL COST, go for Verisure or Simply Safe
We bought this alarm system back in 2020 before it was launched with so many great promises including professional installation and police response bu...
P
Peter Burge
trustpilot.com
Sep 30, 2025
The alarm is basically very reliable.
The alarm is basically very reliable. However there are still a few annoying bugs in the system. Having said that, the online support is excellent wit...
T
Tomasz Przerwa
trustpilot.com
Sep 30, 2025
I recommend 100%
I have had this alarm system for over a year. I am happy to use this alarm. The advantage is that you don't have to pull any cables. Everything is con...
Conclusion
Reviews indicate a divided picture: while some users report reliable hardware and effective online support, many customers describe app failures, sensor or connectivity problems and a loss of service after the company entered administration. A recurring complaint is lack of communication and no advance notice to customers, leaving devices dependent on cloud/app services effectively unusable for some. If you already own a Boundary system, check whether your devices can operate locally or be repurposed with other hubs; several reviewers noted sensors were reusable with third‑party bases. Prospective buyers should weigh the risk of vendor instability for cloud‑dependent systems and consider purchasing from providers with explicit service continuity policies or local‑only operation; if you paid by card, some reviewers recommend exploring credit card protections such as a Section 75 claim.