Reviews Analysed
20
We Collect & Analyse Reviews
Billing Better
Experiences & Reviews
Billing Better offers consumer-facing utility billing and account-management services, focusing on setting up, transferring and managing household utility accounts for tenants and households.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
18d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Several reviewers praise professional, helpful staff; however multiple detailed complaints describe service breakdowns, disputed bills and inconsistent follow-up.
Share
Mixed
18%
💰
Value for money
A subset of reviewers report paying for a service they say wasn’t delivered and being chased for alleged debts; few mention cost positively.
Share
Weak
7%
⚡
User experience
Many users describe onboarding as quick and easy with simpler account transfers; a small number cite unavailable live chat or platform issues.
Share
Strong
14%
🔧
Product quality
Numerous reviews say Billing Better simplifies bill setup and transfers, while several report missed or incorrectly allocated payments and billing errors.
Share
Mixed
18%
📞
Communication
Some customers note polite, responsive agents and good explanations; others describe poor follow-up, limited live-chat availability and unanswered queries.
Share
Mixed
17%
⭐
Overall experience
Most reviewers report a smooth, helpful experience for setting up utilities, but a notable minority report unresolved billing disputes and financial impact.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
So easy
"So easy - takes the headache o..."
Fiona Matthews
Trustpilot
Sep 30, 2025
Featured for: clear UX praise
Miki is amazing
"Miki is amazing, went above and beyond for me to supp..."
Hampus Eliasson
Trustpilot
Sep 30, 2025
Featured for: strong staff praise
Doesn't pay bills, terrible customer service, please avoid
"This company says it pays your bills, it doesn't. Having been left with unpaid bills for 7+ months, I have been paying for a service that isn't being..."
anonymous
Trustpilot
Sep 30, 2025
Featured for: detailed non-payment complaint
DO NOT USE THIS COMPANY
"2 years ago was the end of our tenancy and bills as we were leaving uni. Both me and my flat mate made sure we checked all our bills multiple times an..."
Amber Neville
Trustpilot
Sep 30, 2025
Featured for: chase and credit dispute
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
D
Dona Kathreen Sebastian
trustpilot.com
Sep 30, 2025
Andres
I was impressed with his professionalism and customer service. He mentioned everything in detail and was very accommodating to answer quer...
H
Hampus Eliasson
trustpilot.com
Sep 30, 2025
Miki is amazing
Miki is amazing, went above and beyond for me to supp...
P
Peter Rose
trustpilot.com
Sep 30, 2025
It was quick and easy to do
...
N
Naseem Ahmed
trustpilot.com
Sep 30, 2025
Matt was very polite and professional.
Matt was very polit...
A
Amber Neville
trustpilot.com
Sep 30, 2025
DO NOT USE THIS COMPANY
2 years ago was the end of our tenancy and bills as we were leaving uni. Both me and my flat mate made sure we checked all our bills multiple times an...
S
Suman
trustpilot.com
Sep 30, 2025
Naurine help me alot on billing my…
Naurine help me alot o...
D
Dzidzai Musvaburi
trustpilot.com
Sep 30, 2025
Daisy helped a lot to setup my bills.
Daisy helped a lot...
J
Jennie
trustpilot.com
Sep 30, 2025
Makes it easier all round
...
S
Sarah Campbell
trustpilot.com
Sep 30, 2025
Made setting up my new utilities very…
Made setting up my ne...
B
Bec Henson
trustpilot.com
Sep 30, 2025
Much easier than usual!
...
F
Fiona Matthews
trustpilot.com
Sep 30, 2025
So easy
So easy - takes the headache o...
M
Macy Lee
trustpilot.com
Sep 30, 2025
SCAM SCAM SCAM!!!
UNDER NO CIRCUMSTANCES USE THIS COMPANY!! They’ve now changed their name to try and hide their terrible reputation, but please don’t be caught out. Af...
J
Jessica Hansler
trustpilot.com
Sep 30, 2025
Daisy was very friendly and helpful
Daisy was very friendly an...
M
Manuela Lopes
trustpilot.com
Sep 30, 2025
They have been trying to scam me and…
They have been trying to scam me and the rest of the tenants for a year now! It’s been a year since we left the house and they keep sending us emails...
L
Lars Straub
trustpilot.com
Sep 30, 2025
Fantastic work
Fantastic work - quick...
S
Shiela Goco
trustpilot.com
Sep 30, 2025
ease of use and yeah
...
C
Chelsea Toco
trustpilot.com
Sep 30, 2025
DO NOT GET A CONTRACT WITH BILLING…
DO NOT GET A CONTRACT WITH BILLING BETTER It is a complete scam! They have been chasing us for an energy bill when we have already paid them the outst...
N
Niall Moore
trustpilot.com
Sep 30, 2025
Quick
Quick, simple an...
J
Jim Kitchingman
trustpilot.com
Sep 30, 2025
Very easy to understand and simple to…
Very easy to understand and si...
a
anonymous
trustpilot.com
Sep 30, 2025
Doesn't pay bills, terrible customer service, please avoid
This company says it pays your bills, it doesn't. Having been left with unpaid bills for 7+ months, I have been paying for a service that isn't being...
Conclusion
Reviews show a split experience: many customers praise Billing Better for fast, simple onboarding and helpful staff when setting up utilities, while several describe serious billing or payment faults leading to disputes. If you consider the service, retain written confirmation of account closures and any payment instructions, save emails and meter readings, and monitor bank/credit statements. Given reported communication gaps, escalate unresolved billing issues promptly (for example via Citizens Advice) and request documented resolutions. Weigh the positive ease-of-use reports against the detailed negative accounts before deciding to use the service.