Reviews show a split experience: many customers praise Billing Better for fast, simple onboarding and helpful staff when setting up utilities, while several describe serious billing or payment faults leading to disputes. If you consider the service, retain written confirmation of account closures and any payment instructions, save emails and meter readings, and monitor bank/credit statements. Given reported communication gaps, escalate unresolved billing issues promptly (for example via Citizens Advice) and request documented resolutions. Weigh the positive ease-of-use reports against the detailed negative accounts before deciding to use the service.
Examples from available reviews (Feb 2026).
Service is easy and removes headaches when moving accounts.
“So easy - takes the headache out of moving accounts/addresses”
Miki provided exceptional support and went above and beyond.
“Miki is amazing”
Company failed to pay bills, damaging customer's credit over months.
“This company says it pays your bills, it doesn't.”
Company repeatedly pursued alleged debts after tenancy despite evidence otherwise.
“they are still trying to state we owe them money”
Several reviewers praise professional, helpful staff; however multiple detailed complaints describe service breakdowns, disputed bills and inconsistent follow-up.
A subset of reviewers report paying for a service they say wasn’t delivered and being chased for alleged debts; few mention cost positively.
Many users describe onboarding as quick and easy with simpler account transfers; a small number cite unavailable live chat or platform issues.
Numerous reviews say Billing Better simplifies bill setup and transfers, while several report missed or incorrectly allocated payments and billing errors.
Some customers note polite, responsive agents and good explanations; others describe poor follow-up, limited live-chat availability and unanswered queries.
Most reviewers report a smooth, helpful experience for setting up utilities, but a notable minority report unresolved billing disputes and financial impact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Representative was professional, detailed, accommodating, though spoke a bit quickly.
“I was impressed with his professionalism and customer service.”
Miki provided exceptional support and went above and beyond.
“Miki is amazing”
The process was quick and easy to complete.
“It was quick and easy to do”
Matt was polite and professional in his dealings.
“Matt was very polite and professional.”
Company repeatedly pursued alleged debts after tenancy despite evidence otherwise.
“they are still trying to state we owe them money”
Naurine helped me a lot with billing my utilities.
“Naurine help me alot on billing my utilities.”
Daisy assisted significantly with setting up bills.
“Daisy helped a lot to setup my bills.”
Service makes managing bills easier overall.
“Makes it easier all round”
Setting up new utilities was made very easy.
“Made setting up my new utilities very easy”
Process was much easier than usual.
“Much easier than usual!”
Service is easy and removes headaches when moving accounts.
“So easy - takes the headache out of moving accounts/addresses”
Customer received an unexpected outstanding bill after account closure.
“UNDER NO CIRCUMSTANCES USE THIS COMPANY!!”
Daisy was very friendly and helpful.
“Daisy was very friendly and helpful, thanks so much!”
Company repeatedly pursued alleged outstanding balances after tenancy ended.
“They have been trying to scam me and the rest of the tenants for a year now!”
Work was fantastic with quick, reliable responses.
“Fantastic work - quick and reliable response.”
Reviewer notes the service has ease of use.
“ease of use and yeah”
Company chased former customers for bills after contract ended.
“It is a complete scam!”
Service was quick, simple and very helpful.
“Quick, simple and really helpful”
Information was easy to understand and apply.
“Very easy to understand and simple to apply details thank you”
Company failed to pay bills, damaging customer's credit over months.
“This company says it pays your bills, it doesn't.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Billing Better offers consumer-facing utility billing and account-management services, focusing on setting up, transferring and managing household utility accounts for tenants and households.