Many reviewers single out specific staff and say setup was quick and straightforward. Several customers report major billing mistakes and repeated attempts to collect alleged debts after their accounts were closed. Reviews pair ease of use and helpful representatives with serious disputes over unpaid charges. Overall, experiences split between smoothly handled transactions and contested billing problems.
Examples from available reviews (Mar 2026).
Matt was polite and professional in his dealings.
“Matt was very polite and professional.”
Setting up new utilities was made very easy.
“Made setting up my new utilities very easy”
Company repeatedly pursued alleged debts after tenancy despite evidence otherwise.
“they are still trying to state we owe them money”
Company failed to pay bills, damaging customer's credit over months.
“This company says it pays your bills, it doesn't.”
Many reviews name staff who gave attentive, hands-on help with setup and questions. Repeated complaints describe alleged breakdowns in bill handling, including claims that invoices went unpaid and that collections continued after tenancy ended. The pattern shows strong frontline help for routine tasks, alongside recurring reports of serious transaction failures.
Several reviewers call the service convenient and time-saving, suggesting value from easy setup and managed billing. A separate group of complaints about unexpected bills and missed payments cuts into value for those affected. Few reviews mention pricing or specific costs.
Many comments describe a simple, fast way to set up and manage utilities and billing. Customers mention clear instructions and less hassle when moving accounts. Negative experiences focus on account closure and billing disputes, not the interface or onboarding steps.
Positive feedback points to quick, reliable responses and successful bill setups. Several serious complaints allege the company did not pay suppliers or chased incorrect balances, suggesting problems with payment execution or account matching. Those operational issues sit alongside otherwise smooth handling of routine tasks.
Several reviews describe staff as polite, professional, and accommodating. One reviewer said a representative spoke quickly; otherwise, tone and helpfulness draw steady praise. Few reviews mention proactive updates or how escalations were handled.
Reviews split between smooth, efficient service and severe disputes about billing accuracy and debt collection. Positive comments focus on staff help and ease of use, while the lowest ratings allege harmful payment errors and persistent collection attempts. The result is a sharply polarised overall picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Representative was professional, detailed, accommodating, though spoke a bit quickly.
“I was impressed with his professionalism and customer service.”
Miki provided exceptional support and went above and beyond.
“Miki is amazing”
The process was quick and easy to complete.
“It was quick and easy to do”
Matt was polite and professional in his dealings.
“Matt was very polite and professional.”
Company repeatedly pursued alleged debts after tenancy despite evidence otherwise.
“they are still trying to state we owe them money”
Naurine helped me a lot with billing my utilities.
“Naurine help me alot on billing my utilities.”
Daisy assisted significantly with setting up bills.
“Daisy helped a lot to setup my bills.”
Service makes managing bills easier overall.
“Makes it easier all round”
Setting up new utilities was made very easy.
“Made setting up my new utilities very easy”
Process was much easier than usual.
“Much easier than usual!”
Service is easy and removes headaches when moving accounts.
“So easy - takes the headache out of moving accounts/addresses”
Customer received an unexpected outstanding bill after account closure.
“UNDER NO CIRCUMSTANCES USE THIS COMPANY!!”
Daisy was very friendly and helpful.
“Daisy was very friendly and helpful, thanks so much!”
Company repeatedly pursued alleged outstanding balances after tenancy ended.
“They have been trying to scam me and the rest of the tenants for a year now!”
Work was fantastic with quick, reliable responses.
“Fantastic work - quick and reliable response.”
Reviewer notes the service has ease of use.
“ease of use and yeah”
Company chased former customers for bills after contract ended.
“It is a complete scam!”
Service was quick, simple and very helpful.
“Quick, simple and really helpful”
Information was easy to understand and apply.
“Very easy to understand and simple to apply details thank you”
Company failed to pay bills, damaging customer's credit over months.
“This company says it pays your bills, it doesn't.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Billing Better provides bill management for households and small businesses. It helps set up utility accounts, runs automated payments, and offers online dashboards to track invoices. Features typically include direct-debit setup, consolidated billing statements, and tools to match payments to bills. A support team helps with account transfers, questions, and service setup.