Reviews show consistent strengths in punctuality, polite drivers, vehicle cleanliness and clear communications via WhatsApp, text or email. Several customers highlight the convenience of the app and repeat bookings. However, a small number flag price sensitivity and a strict refund/no‑refund policy for late changes. If punctuality and vehicle condition are priorities, reviewers generally recommend Alps2Alps; price‑sensitive travellers should compare options and check cancellation terms before booking.
Examples from available reviews (Sep 2025 – Feb 2026).
Private minibus transfer was easy, punctual and polite.
“Driver polite and on time.”
Company communicated well with timely updates and quick responses.
“Very good communication with the company.”
Service was good but return transfer was costly and non-refundable.
“more expensive (almost twice the price, £198 for 2 people = £99 each)”
Reviewer praises price and communication and plans to reuse company.
“Best price and great communication before travel.”
Reviews repeatedly mention punctual, polite drivers and reliable pick‑ups; customers emphasise on‑time performance and driver professionalism.
Some reviewers cite competitive prices and repeat use, while at least one highlights higher fares and a non‑refundable booking charge.
The booking app and ordering are reported as convenient by some, but one review notes booking confusion and issues with last‑minute refunds.
Passengers describe vehicles as clean, comfortable and spacious; multiple reviews note tidy minibuses and well‑maintained cars.
Customers report clear, timely messages via WhatsApp, text and email; staff are described as responsive and helpful about meeting points.
Most reviewers give a positive overall impression, recommending the company and stating they would use the transfer service again.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
Service was professional and punctual.
“Very professional and on time.”
Aleks was on time and got us to the airport with time to spare.
“Aleks was on time and got us to the airport with plenty of time to spare. Thanks!”
Service was fabulous with excellent communication and clean vehicles.
“Fabulous service with excellent communication and lovely, clean vehicles for the transfers.”
Service was very good from start to finish.
“Very good service from the start to the finish, excellent”
Private transfer was smooth, drivers punctual and helpful with luggage.
“service was superb, as always.”
Driver arrived early, was warm and drove safely; communication was good.
“came ahead of time waiting for us”
Service was great with good communication and friendly drivers.
“Great service, great communication, friendly drivers. Would recommend and use again.”
Company double-charged customer's card and then stopped responding.
“the company additionally charged €300 to our credit card”
Driver arrived early, was courteous, and car was clean and comfortable.
“He made a welcome pit-stop halfway which we really appreciated.”
Reviewer has used them many times; drivers punctual and cars clean.
“Alps 2 Alps is a great company - I have used them many times and they have never let me down.”
Communication was prompt and flexible, making the trip easier.
“Great communication via message, very prompt, clear instruction”
Communication was excellent and the driver very good.
“Excellent communication, very good driver”
Company provided good communication, according to reviewer.
“good communication”
Company delayed shared transfer without notice and refused reimbursement.
“Alps2Alps pushed my shared transfer departure back one hour without notifying me”
Transfer was safe, secure and punctual; booking and service worked well.
“Everything from booking till final service just works great.”
Arrival communication was great but return transfer communication was weak.
“the communication wasn't the best”
Driver was very friendly and helpful.
“The driver was very friendly and helpful”
Transportation schedule was kept, with clean car and nice driver.
“Clean car and nice driver.”
Company lowered the transfer price to match another quote.
“Thanks for lowering my transfer price to be equal to another quote i found”
Driver arrived exactly on time and trip was easy.
“Driver arrived exactly on time.”
Private minibus transfer was easy, punctual and polite.
“Driver polite and on time.”
Fantastic driver and punctual service; reviewer will use again.
“Will definitely use alps2alps again.”
Reviewer reports the service was punctual as always.
“Punctuality as always”
Service was reliable and punctual, meeting expectations.
“Reliable, on time and do what they say.”
Driver waited on arrival and was friendly and knowledgeable.
“Waiting when we arrived, friendly and knowledgeable driver”
Company communicated well with timely updates and quick responses.
“Very good communication with the company.”
Pickup was on time and driver was good; recommended.
“On time pick up, driver was very good, would recommend”
Pickup was on time and driver was good; recommended.
“On time pick up, driver was very good, would recommend”
Service was punctual, efficient, friendly with good communication.
“On time, good communication, efficient, friendly - great service”
Service was great with a lovely, safe, and punctual driver.
“great service, lovely driver , safe and on time.”
Service was informative and punctual.
“Informative and punctual”
Drivers were punctual, friendly and communicated well about meeting points.
“They were punctual and friendly and good at communication about meeting points and times.”
Service was timely and drivers were friendly.
“Timely and friendly”
Transfer was punctual, professional and comfortable.
“Punctual, professional and comfortable.”
Communication via WhatsApp and email was excellent; vehicles clean.
“Communication was excellent via WhatsApp and email.”
All-round great service, app made transfers easier to book.
“Great service all round, made easier with use of a app”
Service was good but return transfer was costly and non-refundable.
“more expensive (almost twice the price, £198 for 2 people = £99 each)”
Driver was punctual, polite and vehicle was clean and comfortable.
“The driver wa punctual and polite, he drove well and the vehicle was clean and comfortable”
Reviewer praises price and communication and plans to reuse company.
“Best price and great communication before travel.”
Service was perfect and punctual with a nice car and driver.
“Perfect and punctual service, very nice car and driver”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Alps2Alps is an airport transfer operator specialising in transfers between Geneva Airport and Alpine ski resorts. The company offers pre-booked private and shared minibus transfers, online booking and a mobile app for reservations and managing journeys. Typical services focus on seasonal ski travel and vehicle options suited for luggage and group transfers. Consumers searching reviews often check punctuality, vehicle condition and booking/cancellation terms.