Many customers praise knowledgeable, patient advisers and an online will‑making process they find straightforward. Several mention discounts or free‑will offers and describe staff as quick to respond and reassuring. A smaller group reports trouble accessing accounts, missing documents, and slow or overly sales‑driven replies. Adviser interactions rate highly, while support and communication problems come up repeatedly.
Examples from available reviews (Nov 2021 – Mar 2026).
Excellent customer service guided me through the will process; received a Groupon discount.
“The customer service Excellent, they guided me throw the WILL process”
Completed mirror wills online easily; customer service fixed payment glitch.
“Did mirror wills, it was all done online, really easy”
Missing certificate information and unable to reach customer support.
“I am missing information on the certificate”
Unable to obtain executor information and experienced poor, sales-focused support.
“trying to get the information from these guys is ridiculously difficult.”
Positive comments about service run through the reviews. Customers name advisers and point to clear explanations, patient help, and a calm, non‑pushy approach. Compared with the amount of praise, service complaints are uncommon.
Several reviews mention discounts, free offers, and good pricing. Customers often call it affordable and note using vouchers or partner promotions. The sample includes no direct complaints about cost.
Many users describe an easy online journey and quick will completion. Fewer reviews mention login or payment errors; some say support resolved them, while others say it did not. Ease‑of‑use feedback outweighs access complaints.
Few reviewers comment directly on the wills or storage. A handful confirm their wills were completed and mention storage, without noting faults. None report issues with the legal documents themselves.
Reviews show a clear split on communication. Some customers report slow or absent replies, missing certificate details, and trouble getting specific answers. Others describe fast responses that fixed payment or account issues.
Overall feedback is mostly positive, driven by adviser support and a simple process. A clear minority of low ratings centres on communication breakdowns and account access problems. The picture is strong day‑to‑day service with occasional support lapses.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Helpful, organised staff and solicitors with good prices and will storage.
“They are the best for your Wills”
Easy interface but slow and unreliable customer service and login issues.
“Simple to use but they could improve speed of customer service”
Could not log in and support didn't respond, issue later resolved.
“i can't log on to my account to complete the wills”
Missing certificate information and unable to reach customer support.
“I am missing information on the certificate”
Payment error occurred and customer service later rectified the issue.
“Made the payment, got an error.”
Excellent customer care and easy to complete forms.
“Excellent customer care and service.”
Completed mirror wills online easily; customer service fixed payment glitch.
“Did mirror wills, it was all done online, really easy”
Free will offer made it very easy to arrange a will.
“Got an offer to make a free will and it could not have been easier to sort out”
Good experience; staff tracked an earlier application and handled queries.
“Great experience with these people.”
Was initially nervous but found the service easy, affordable and recommendable.
“Really happy with active wills-”
Sophie guided me through rewriting my will after bereavement, easing stress.
“guided through every step of the way by the lovely Sophie”
Process was very easy and advisers helped make changes without extra charge.
“Very easy process to complete your will.”
Staff explained the process clearly and provided reassurance for my family.
“This process was made so easy for me and everything was explained.”
Sophie made the will process quick, simple and clearly explained.
“Process made quick and easy by Sophie!”
Helpful staff explained legal aspects and provided excellent service.
“Excellent service.”
Excellent customer service guided me through the will process; received a Groupon discount.
“The customer service Excellent, they guided me throw the WILL process”
Service was prompt, polite and very helpful.
“Prompt, polite and very helpful.”
David was knowledgeable, not pushy, and made me comfortable.
“David was amazing- well informed and not at all pushy.”
Unable to obtain executor information and experienced poor, sales-focused support.
“trying to get the information from these guys is ridiculously difficult.”
Used a keyworker offer; completed a free will online quickly and easily.
“Used the keyworker offer for a free will and did it all online.”
Gerd provided professional, tailored advice and reassuring, non-sales service.
“her customer service was exemplary.”
Martin gave competent, patient advice for a single will.
“Many, many thanks to Martin, for the competent advice given (single will )”
AWESOME SERVICES ACTIVE WILLS
Having Will looked at was made at Active Wills with no fuss, no stress and if I’m honest I couldn’t be happier than what Ann has done for me. I would recommend this to anyone because it will make you feel like you are protected if the worst case ever happens. Ann is an amazing lady who makes you feel special and her lovely Husband Steve is also involved in the business. It is like having family insure you without the mess of it all really
Ann, Thank you for all your help and support. You have made the whole process very easy for me. I am sure that when the time comes I will be in touch with you again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Active Wills offers UK will‑writing services. Customers can draft single or paired wills online or by phone. The company provides secure storage for completed documents and takes payment online. Active Wills includes legal checks and adviser support on executors, beneficiaries, and witnessing requirements. Users can access an online account to retrieve and update documents.