Reviews show most customers find Active Wills easy to use, with many praising named advisers and quick online completion. Common strengths are helpful staff and a generally straightforward process. Reported weaknesses include occasional login or payment failures and a few cases of missing certificate detail or poor responses when acting as executor. If you consider Active Wills, check what the final document includes, confirm contact and callback procedures, and keep copies of communications for post-death estate administration.
Examples from available reviews (Nov 2021 – Feb 2026).
Unable to obtain executor information and experienced poor, sales-focused support.
“trying to get the information from these guys is ridiculously difficult.”
Missing certificate information and unable to reach customer support.
“I am missing information on the certificate”
Completed mirror wills online easily; customer service fixed payment glitch.
“Did mirror wills, it was all done online, really easy”
Payment error occurred and customer service later rectified the issue.
“Made the payment, got an error.”
Many reviewers praise helpful, polite staff and a straightforward service; a few report initial delays or unhelpful responses when issues were urgent.
Several users describe the service as inexpensive or free under offers; one reviewer raised concerns about upselling when seeking post-death information.
Most customers report a quick, simple online process; some experienced login, password or payment glitches that required staff intervention to resolve.
A small number of reviews mention missing or incomplete details on certificates and that certain account information is not present in the will document.
Many reviewers single out named advisers and timely callbacks; however a subset report unanswered emails, busy phone lines or delayed callbacks.
Overall feedback is largely positive with multiple recommendations, but some reviewers describe serious problems when requesting executor or post-death information.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Helpful, organised staff and solicitors with good prices and will storage.
“They are the best for your Wills”
Easy interface but slow and unreliable customer service and login issues.
“Simple to use but they could improve speed of customer service”
Could not log in and support didn't respond, issue later resolved.
“i can't log on to my account to complete the wills”
Missing certificate information and unable to reach customer support.
“I am missing information on the certificate”
Payment error occurred and customer service later rectified the issue.
“Made the payment, got an error.”
Excellent customer care and easy to complete forms.
“Excellent customer care and service.”
Completed mirror wills online easily; customer service fixed payment glitch.
“Did mirror wills, it was all done online, really easy”
Free will offer made it very easy to arrange a will.
“Got an offer to make a free will and it could not have been easier to sort out”
Good experience; staff tracked an earlier application and handled queries.
“Great experience with these people.”
Was initially nervous but found the service easy, affordable and recommendable.
“Really happy with active wills-”
Sophie guided me through rewriting my will after bereavement, easing stress.
“guided through every step of the way by the lovely Sophie”
Process was very easy and advisers helped make changes without extra charge.
“Very easy process to complete your will.”
Staff explained the process clearly and provided reassurance for my family.
“This process was made so easy for me and everything was explained.”
Sophie made the will process quick, simple and clearly explained.
“Process made quick and easy by Sophie!”
Helpful staff explained legal aspects and provided excellent service.
“Excellent service.”
Excellent customer service guided me through the will process; received a Groupon discount.
“The customer service Excellent, they guided me throw the WILL process”
Service was prompt, polite and very helpful.
“Prompt, polite and very helpful.”
David was knowledgeable, not pushy, and made me comfortable.
“David was amazing- well informed and not at all pushy.”
Unable to obtain executor information and experienced poor, sales-focused support.
“trying to get the information from these guys is ridiculously difficult.”
Used a keyworker offer; completed a free will online quickly and easily.
“Used the keyworker offer for a free will and did it all online.”
Gerd provided professional, tailored advice and reassuring, non-sales service.
“her customer service was exemplary.”
Martin gave competent, patient advice for a single will.
“Many, many thanks to Martin, for the competent advice given (single will )”
AWESOME SERVICES ACTIVE WILLS
Having Will looked at was made at Active Wills with no fuss, no stress and if I’m honest I couldn’t be happier than what Ann has done for me. I would recommend this to anyone because it will make you feel like you are protected if the worst case ever happens. Ann is an amazing lady who makes you feel special and her lovely Husband Steve is also involved in the business. It is like having family insure you without the mess of it all really
Ann, Thank you for all your help and support. You have made the whole process very easy for me. I am sure that when the time comes I will be in touch with you again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Active Wills is a UK will-writing and estate-planning provider that helps individuals create legal wills and manage related documentation. People searching reviews typically check service reliability, document completeness and post-death support; reviewers often cite online forms and adviser-assisted options. If you are comparing will-writing companies, verify what is included in the final will document, how advisers are contacted, and what support is available for executors.