Many reviewers mention a quick, polite meet-and-greet and a straightforward park-and-ride drop-off. Several say their cars came back in the same condition and that staff helped at collection. Other reviews describe emails going unanswered, missed collection calls, and one case where a customer paid £580 after staff did not respond. A smaller number of reviewers question how cars were treated while parked.
Examples from available reviews (Feb 2023 – Mar 2026).
Process ran smoothly; car was waiting and checked, returned in good condition.
“car was already at the airport waiting for us.”
Staff were polite, punctual and easy to deal with.
“Super polite, on time and very simple to deal with.”
No staff answered at early arrival; customer forced to pay £580 and received no replies.
“Have emailed company three times no reply”
Reviewer found evidence someone used their car while parked, very disappointed.
“clear signs that someone had been using my car”
Several reviews praise polite, on-time drivers and fast pick-up on return. Fewer reports mention mistakes, including one registration error that led to a near 50-minute wait at 2am.
Some customers point to good prices alongside professional service. Others mention extra charges, including a £20 cancellation fee and an added £12 short-stay parking fee.
Reviewers often describe an easy drop-off, simple terminal access, and a free shuttle that can feel cramped. A few accounts mention long waits or delayed returns when booking details were wrong or communication broke down.
A small number of reviews describe serious problems with how cars were handled, including signs the car had been used and vehicles said to be left "in the middle of a field". Other reviewers say their cars were returned exactly as left, with no damage.
Feedback ranges from praise for helpful contact to complaints about unanswered emails and missed collection calls. One review says a customer had to pay £580 after no one answered when they arrived early; another mentions a missed call that led to a £70 parking fine.
Many travellers recommend the service for easy airport transfers and on-time returns. Ongoing reports of unanswered messages and a few car-security complaints make some customers less confident in its reliability.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
No staff answered at early arrival; customer forced to pay £580 and received no replies.
“Have emailed company three times no reply”
Reviewer warns others not to trust company with their car.
“Do not use or trust this company to look after your car”
Easy to find with good drop-off/pick-up, but car looked like parked in a field.
“the car did look as it had been parked in the middle of field”
Car arrival was delayed nearly fifty minutes due to registration mistake.
“it took 50 minutes waiting in the cold at 2am to finally get car.”
Driver arrived on call; process was simple and speedy with easy terminal access.
“very simple and speedy process”
Reviewer notes reliability and good communication.
“Reliability and good communication.”
Company kept in touch and staff were helpful during collection.
“went out of his way to be helpful”
Process ran smoothly; car was waiting and checked, returned in good condition.
“car was already at the airport waiting for us.”
Reviewer requests response to a previous complaint.
“respond to my complaint”
Staff were polite, punctual and easy to deal with.
“Super polite, on time and very simple to deal with.”
Good price and superb, professional, and friendly service.
“Really great price and superb service.”
Service was brilliant both ways; staff were very helpful.
“Brilliant service both ways”
Reviewer reports a good experience.
“Was a good experience”
They did as promised with a smooth park-and-ride service.
“they did what they promised.”
Convenient, professional service with efficient booking and collection.
“My car was waiting for me on my return after a long trip.”
Customer cancelled immediately yet was charged a £20 cancellation fee.
“got charged £20 for the cancelation!”
Reviewer was very pleased with the service.
“Great service, very pleased”
Reviewer found evidence someone used their car while parked, very disappointed.
“clear signs that someone had been using my car”
Friendly staff but extra £12 short-stay charge was a downside.
“The only downside is the additional £12 for using the short stay car park”
Convenient location with free shuttle, though shuttle is cramped.
“free shuttle service to the terminal is a big plus.”
Meet-and-greet was seamless; courteous staff returned car unchanged.
“my car was returned exactly as I left it.”
Brilliant service as usual; reviewer would recommend.
“Brilliant service as always”
Polite collection and on-time return; located on first floor.
“Polite collection and ontime return.”
Drop-off was simple but lack of call at collection caused a £70 parking fine.
“NOW WE HAVE TO PAY A PARKING TICKETOF £70.”
I recently used A2Z Airport Parking for my trip and it was a great experience. The booking process was easy and I appreciated the option to choose between Meet & Greet or Park & Ride parking services. I opted for Meet & Greet which saved me time as I didn't have to worry about finding a parking spot, instead the driver met me at the airport terminal and picked up my car directly from there.
One thing that stood out to me was that they offer Cancellation Cover and Free Amendment options which gave me peace of mind in case any unforeseen changes occurred with my plans.
Overall, I had a seamless experience with A2Z Airport Parking and would highly recommend it to anyone looking for reliable airport parking services.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
A2Z Airport Parking offers pre-booked airport parking and meet-and-greet services for travellers. The company runs park-and-ride transfers and driver-led meet-and-greet pick-ups at airport terminals. Customers can book parking and meet-and-greet times online, then set drop-off and collection times for their vehicle. Services often include shuttle trips between the parking area and the terminal, and handing keys to company drivers for off-site parking.