Customer reports indicate A2Z Airport Parking often delivers punctual, polite meet‑and‑greet and park‑and‑ride experiences, with many users saying cars were returned in original condition. However, several reviewers highlight communication gaps and billing issues—examples include a disputed £20 cancellation charge and complaints about additional short‑stay fees. One review alleges unauthorised use of a vehicle, which raises security concerns for some travellers. If you are considering A2Z, confirm cancellation terms and any short‑stay fees in writing, and phone to reconfirm collection procedures before travel.
Examples from available reviews (Feb 2023 – Feb 2026).
Meet & Greet booking was easy and provided a seamless experience.
“I opted for Meet & Greet which saved me time”
Good price and superb, professional, and friendly service.
“Really great price and superb service.”
Reviewer found evidence someone used their car while parked, very disappointed.
“clear signs that someone had been using my car”
Drop-off was simple but lack of call at collection caused a £70 parking fine.
“NOW WE HAVE TO PAY A PARKING TICKETOF £70.”
Most reviews describe polite, punctual staff and reliable meet‑and‑greet or collection; a small number report delays or missed calls at collection.
Reports on pricing are mixed: some praise competitive rates, while several complain about unexpected charges such as a £20 cancellation fee or extra short‑stay costs.
Booking, drop‑off and return are frequently described as straightforward and efficient; some users experienced delays, location confusion or cramped shuttle transfers.
Many customers report cars returned in the same condition and adequate parking facilities; a minority describe issues such as alleged unauthorised use of a vehicle.
Several reviews note proactive contact for drop‑off and collection and clear instructions; a handful report missed calls, lack of response or unresolved complaints.
Most customers report a positive, seamless experience and would rebook; a smaller group report serious concerns about billing, communication or vehicle handling.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
No staff answered at early arrival; customer forced to pay £580 and received no replies.
“Have emailed company three times no reply”
Reviewer warns others not to trust company with their car.
“Do not use or trust this company to look after your car”
Easy to find with good drop-off/pick-up, but car looked like parked in a field.
“the car did look as it had been parked in the middle of field”
Car arrival was delayed nearly fifty minutes due to registration mistake.
“it took 50 minutes waiting in the cold at 2am to finally get car.”
Driver arrived on call; process was simple and speedy with easy terminal access.
“very simple and speedy process”
Reviewer notes reliability and good communication.
“Reliability and good communication.”
Company kept in touch and staff were helpful during collection.
“went out of his way to be helpful”
Process ran smoothly; car was waiting and checked, returned in good condition.
“car was already at the airport waiting for us.”
Reviewer requests response to a previous complaint.
“respond to my complaint”
Staff were polite, punctual and easy to deal with.
“Super polite, on time and very simple to deal with.”
Good price and superb, professional, and friendly service.
“Really great price and superb service.”
Service was brilliant both ways; staff were very helpful.
“Brilliant service both ways”
Reviewer reports a good experience.
“Was a good experience”
They did as promised with a smooth park-and-ride service.
“they did what they promised.”
Convenient, professional service with efficient booking and collection.
“My car was waiting for me on my return after a long trip.”
Customer cancelled immediately yet was charged a £20 cancellation fee.
“got charged £20 for the cancelation!”
Reviewer was very pleased with the service.
“Great service, very pleased”
Reviewer found evidence someone used their car while parked, very disappointed.
“clear signs that someone had been using my car”
Friendly staff but extra £12 short-stay charge was a downside.
“The only downside is the additional £12 for using the short stay car park”
Convenient location with free shuttle, though shuttle is cramped.
“free shuttle service to the terminal is a big plus.”
Meet-and-greet was seamless; courteous staff returned car unchanged.
“my car was returned exactly as I left it.”
Brilliant service as usual; reviewer would recommend.
“Brilliant service as always”
Polite collection and on-time return; located on first floor.
“Polite collection and ontime return.”
Drop-off was simple but lack of call at collection caused a £70 parking fine.
“NOW WE HAVE TO PAY A PARKING TICKETOF £70.”
I recently used A2Z Airport Parking for my trip and it was a great experience. The booking process was easy and I appreciated the option to choose between Meet & Greet or Park & Ride parking services. I opted for Meet & Greet which saved me time as I didn't have to worry about finding a parking spot, instead the driver met me at the airport terminal and picked up my car directly from there.
One thing that stood out to me was that they offer Cancellation Cover and Free Amendment options which gave me peace of mind in case any unforeseen changes occurred with my plans.
Overall, I had a seamless experience with A2Z Airport Parking and would highly recommend it to anyone looking for reliable airport parking services.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
A2Z Airport Parking is a UK airport parking provider offering pre-booked parking solutions for air travellers. Consumers checking reviews typically focus on reliability of collection/return, vehicle security, pricing and communication about collection procedures. This summary compiles user feedback to highlight common strengths and issues reported by customers.