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We Collect & Analyse Reviews

Zavvi
Experiences & Reviews

Zavvi is a UK-based online retailer specialising in entertainment products including Blu-rays, DVDs, video games and related collectibles. The site commonly offers promotions, pre-order exclusives and collector editions, and is used by consumers hunting for media deals and limited-run items. People searching for Zavvi reviews typically look for information about delivery, product condition, site usability and customer service.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 80%
Latest Review 15d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Mixed reports: many praise fast delivery and reliability, while others report delayed dispatches, slow issue resolution and order problems.

Share
20%
Mixed
💰

Value for money

Several reviewers highlight bargains, sales and membership savings—price and promotions are frequently mentioned as a positive factor.

Share
8%
Strong
⚡

User experience

Most users find the website easy to use and ordering straightforward, though a minority report problems cancelling or tracking orders.

Share
22%
Mixed
🔧

Product quality

Products are often reported as well packed and in good condition; a small number of customers received scratched or damaged items.

Share
7%
Strong
📞

Communication

Communication experiences vary: some issues are resolved after emails, while others describe canned replies and lack of timely follow-up.

Share
10%
Weak
⭐

Overall experience

Most reviewers report positive overall experiences—satisfactory delivery, packaging and prices—while a minority describe delays or poor service.

Share
33%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

I
Ian Steventon
trustpilot.com Sep 30, 2025

Dissaponting zavvi customer service

Ive been a zavvi red carpet member for donkeys years . Actually zavvi and their items are fantastic, but its the actual/ website and customer service...

M
Mr Andrew Walters
trustpilot.com Sep 30, 2025

Site was professional

Site was profess...

G
GARRY JONES
trustpilot.com Sep 30, 2025

Easy to order website with great range…

Easy to order website wit...

P
Paul Smith
trustpilot.com Sep 30, 2025

Quick

Quick, easy and efficient...

G
Gaz in Grantham
trustpilot.com Sep 30, 2025

Superb price

Superb price, well packed and a...

R
Robert Hyde
trustpilot.com Sep 30, 2025

Great choice of Fan products

I found what I was looking...

L
Lara
trustpilot.com Sep 30, 2025

Placed an order back on the 12th of…

Placed an order back on the 12th of September and it is still yet to be dispatched. The item was advertised as currently av...

C
Customer j
trustpilot.com Sep 30, 2025

After some emails and messages Zavvi…

After some emails and messages Zavvi staff fixed the issue, I can’t complain mix u...

N
Neil Corrie
trustpilot.com Sep 30, 2025

I shopped at Zavvi online brought some…

I shopped at Zavvi online brought some blu ray movies which were in a sale . They were delivered 3 days later through Royal Mail & I was m...

D
DARRYL OSBORNE
trustpilot.com Sep 30, 2025

Merry Chrimbo

I ha to buy 2 of these, as the previous one was broken when the tree fell over,...

C
Charlie
trustpilot.com Sep 30, 2025

very good will use in fuutor to get…

very good will use in f...

J
Julian
trustpilot.com Sep 30, 2025

Easy process and easy to use website

Easy process and e...

C
Clive
trustpilot.com Sep 30, 2025

Bagged a bargain

Bagged a bargain. Excellent promotion,easy to acc...

F
FREDERICK ELLIOTT
trustpilot.com Sep 30, 2025

Best they will ever be

Getting 4k blu rays so cheap, I already have these films on blu ray be nice to see them them the best...

M
Ms Powell
trustpilot.com Sep 30, 2025

Don’t believe the delivery estimates

Don’t believe the delivery estimates. Bought a birthday present from them because it was delivery in 2 days. Been waiting a week and still not arrived...

P
Peter Simpson
trustpilot.com Sep 30, 2025

Great value 2 Steelbox blu rays

Great value 2 Steelbox blu rays for £30. Whether it’s updating your collection from DVD or buying...

K
Karl Chapman
trustpilot.com Sep 30, 2025

Avoid Avoid Avoid!!!

Avoid Avoid Avoid!!! This company is a joke and it’s very misleading with what is written on their site. Do not accept the free gifts as they send an...

P
Paul
trustpilot.com Sep 30, 2025

Zavvi The New Avengers 4K UHD Blu ray

Excellent service. Outlet provides multiple payment methods to provide individu...

G
Graeme
trustpilot.com Sep 30, 2025

A little me time

...

g
geoffrey harris Customer
trustpilot.com Sep 30, 2025

Always good service

...

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Conclusion

Reviews show Zavvi frequently praised for clear website navigation, competitive pricing and generally reliable delivery and packaging. Several customers explicitly highlight bargains on Blu-rays and collector editions and mention membership savings. However, a noticeable minority report dispatch delays, difficulty cancelling orders and inconsistent customer responses, including cases of damaged items. If considering Zavvi, check tracking and dispatch estimates, keep order confirmations, and use available membership or prepayment options for savings.