Customers often describe Zavvi’s website as easy to use, with a broad product selection and competitive prices. Many mention fast delivery and secure packaging. Complaints cluster around orders that never ship, slow or missing replies from customer support, and occasional items arriving damaged. Overall ratings split between smooth purchases and orders that get stuck without resolution.
Examples from available reviews (Sep 2025 – Mar 2026).
Easy to use site offering great products.
“Excellent! Easy to use. Great products!”
Wide variety of items at very competitive prices.
“Great variety of items at really good prices.”
Item ordered in Sep 2025 still not dispatched by Feb 2026.
“it is now february 2026 and they still haventen dispatched it.”
Item delayed; messages unanswered and refund still pending after return.
“I had messaged them 3 times with no reply”
Multiple reviews mention on-time delivery and quick fulfilment. Others describe orders stuck in processing, long delays past pre-order dates, and cancellations that won’t go through. A few reviewers say staff fixed problems after they followed up.
Customers repeatedly point to low prices, sales, and strong deals on 4K Blu-rays and steelbooks. Many mention bargains and easy access to promotions as a plus. There are no notable complaints about pricing.
Many reviewers call the website easy to use, professional, and simple to order from. They highlight straightforward search and checkout. Reports of usability problems are almost non-existent.
Several reviews note careful packaging and items that meet expectations. A smaller number report scratches or damage on arrival. Even when item condition is disputed, packaging still tends to get praise.
Slow or missing customer-service replies come up repeatedly, along with canned responses and refund messages that go nowhere. Some reviewers contrast this with quick replies and easy ordering, but delays in getting help are a frequent complaint. Another recurring issue is stock shown as available online that later turns out to be unavailable.
Many reviewers describe hassle-free purchases and say they plan to buy again. Another clear group reports orders left unresolved, refunds stuck pending, and long waits. Reviews split between seamless transactions and cases that turn into ongoing problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Goods were delivered on time as promised.
“My goods were sent on time the time they said it would be delliverd.”
Fast delivery, good prices and well packaged items.
“arrived super quickly and very well packaged.”
Item ordered in Sep 2025 still not dispatched by Feb 2026.
“it is now february 2026 and they still haventen dispatched it.”
T-shirt order never despatched and website still showed it available.
“order for a T Shirt which was never despatched.”
Recent dispatches delayed and customer service response times are slow.
“having to wait 24-48 hrs for a email reply seems a long wait”
Easy to use site offering great products.
“Excellent! Easy to use. Great products!”
Reviewer has never encountered an issue.
“Never had an issue :)”
Website easy to use and offers good deals.
“Easy to use website and good deals”
Order placed in December only received in February after numerous emails.
“Finally received it 13/02/26 after numerous emails”
Ordered two t-shirts in December and still awaiting refund or goods.
“yet to receive anything - I have asked for a refund”
Large range of sci-fi merchandise with fast postage and exclusives.
“Great online shopping for all your sci-fi memorabilia”
Service was quick, cheap and efficient.
“Quick cheap efficient”
Wide variety of items at very competitive prices.
“Great variety of items at really good prices.”
Ordering was easy and replies were quick.
“Very easy ordering and quick to receive a reply”
Website easy to use with great selection and prices.
“Ease of use website great selection of products at great prices and awesome offers”
Repeated payment problems and slow customer support responses.
“your contact process takes too long to get an answer”
Picked up two 4K Blu-rays at a very good price.
“I was able to take advantage of the Zavvi deal and pick up two 4k blu-rays at a very good price.”
Product shown as in stock but was actually unavailable and delayed gift.
“Site said the product was in stock, I waited two weeks”
Item delayed; messages unanswered and refund still pending after return.
“I had messaged them 3 times with no reply”
No hassle and no issues during purchase.
“No Hassle! No Hiccups!”
Product arrived scratched and customer service process causing delays.
“arrived with a long 4" thin hairline scratch under the cellophane wrapping”
Reviewer found the site professional and excellent.
“Site was professional.”
Website was easy to order from with a great product range.
“Easy to order website with great range of products”
Service was quick, easy and consistently reliable.
“Quick, easy and efficient service always reliable..👍”
Good price, well packed and arrived the next day.
“Superb price, well packed and arrived the next day.”
Found desired item and site was easy to use.
“I found what I was looking for and site was easy to use”
Order placed in September still not dispatched; only canned replies received.
“I keep getting the same canned response of 'we are sorry”
Staff resolved the issue after some emails and messages.
“After some emails and messages Zavvi staff fixed the issue”
Blu-rays delivered in three days with delivery tracking and savings.
“They were delivered 3 days later through Royal Mail & I was messaged”
Items were delivered quickly, well packaged and of good quality.
“both times it was delivered in record time, well packaged and beautifully made.”
Very good; reviewer will use again to buy more cards.
“very good will use in fuutor to get more cards”
Easy ordering process and user-friendly website.
“Easy process and easy to use website”
Good promotion; easy to access discounts and quick secure purchase.
“Bagged a bargain.”
Bought cheap 4K Blu-rays and praised the restoration sale.
“Getting 4k blu rays so cheap,”
Item advertised for two-day delivery still not arrived after a week.
“Been waiting a week and still not arrived.”
Two Steelbox Blu-rays were great value at £30.
“Great value 2 Steelbox blu rays for £30.”
Order processing delayed, cancellations blocked and customer service unresponsive.
“My order still says processing a week later”
Excellent service with multiple payment methods; will be repeat customer.
“Excellent service.”
Site is easy to use and trusted.
“Ease and trusted site .”
Reviewer consistently receives good service from Zavvi.
“Always good service”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Zavvi is an online retailer focused on entertainment merchandise. Its range includes physical media such as 4K Blu-rays and steelbook editions, branded clothing, and collector’s items. The site features pre-orders, limited editions, and sale promotions. Customers can create accounts to manage orders and pay through standard online checkout. Zavvi runs an e-commerce site for UK and international shoppers.