Reviews indicate that users value YourStride’s fall-detection watch for the reassurance it gives both wearers and families. Customer-facing staff and the alert response are repeatedly described as helpful and prompt. Product feedback is largely positive — users praise appearance and functionality — though a small number report sensitivity-related false alarms and some minor battery or waterproofing concerns. If you’re considering a purchase, check sensitivity settings and battery/waterproof specifications with customer support, and confirm how the response service operates for your area.
Examples from available reviews (Sep 2025 – Feb 2026).
Staff responded promptly and supportively to fall alerts, even false alarms.
“The response to a fall alert has been excellent, the staff have been very supportive and courteous when ever the alarm has gone off, even to false alarms.”
Product is good and offers good value.
“Good product and good value.”
Watch is great but sensitive, requiring mindful wearing to avoid false alerts.
“I find it very sensitive”
Purchase was easy; watch monitors blood pressure and heart rate.
“making the purchase was easy and straightforward the watch/alarm looks good on the wrist it keeps a check on your blood pressure and heart rate I am pleased I made the sw...”
Reviews consistently praise fast, reliable responses to alerts and supportive staff handling incidents, including false alarms.
Only a few reviewers mention price; those that do describe the service as good value for the peace of mind it provides.
Many users describe purchasing and setup as straightforward; some needed phone support to complete online buying.
Most users find the watch useful, attractive and effective at detecting falls; a minority report sensitivity or battery-life concerns.
Staff are commonly described as polite, helpful and knowledgeable, with welcome emails and phone support noted positively.
Across reviews people report increased confidence and peace of mind, often citing dependable help when needed.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: February 2026
After six weeks, reviewer is happy; support line helpful and comforting.
“The Support Line is very helpful”
Easy to use with helpful call centre; battery requires frequent charging.
“Easy to manage and to use.”
Ordering process easy; watch comfortable and online login straightforward.
“From initial ordering to receiving my watch the whole process was easy”
Reviewer appreciates knowing someone is available if they fall outdoors.
“It's good to feel that someone is there should l fall while out and about.”
Watch gives family confidence and queries were handled pleasantly.
“This watch gives the whole family confidence.”
Reviewer expresses reassurance about the service.
“Reassurance”
BP and HB readings are useful; watch is easy to charge and use.
“Very easy to charge , it’s just easy to use .”
Company was very helpful and efficient to deal with.
“A very helpful and efficient company to deal with.”
Reviewer feels much safer and is very pleased with the watch.
“I feel much safer now. Very pleased with watch.”
Staff were polite and helped resolve signal issues in the flat.
“They helped and advised me throughout the experience.”
Quick delivery, easy setup, responsive sensors and easy error cancellation.
“Delivery was quick and the gadget was easy to set up.”
Staff were very helpful and knowledgeable.
“Very helpful and knowledgeable”
So far, the reviewer reports everything is good.
“So far all good”
Excellent staff, easy setup process; having it is reassuring.
“Excellent staff, easy process, was all set up.”
Service handled questions and order swiftly; advisors were helpful.
“The service dealt with my questions, and order very swiftly.”
Watch is easy to use and increases security when leaving home.
“Watch is so easy to use under any circumstances, I feel more secure when I leave the house.”
Switching the watch was easy and it provides peace of mind living alone.
“The switch to me was easy and the watch gives me peace of mind as I now live alone.”
Initially oversensitive fall detection was corrected and test call answered promptly.
“initially it was over sensitive for falls but this has been corrected.”
Accidental calls were immediately answered without scolding, building confidence.
“my two accidental calls were immediately answered & there was no remonstration about my mistake.”
They respond quickly and even noticed missed activity when reviewer forgot watch.
“They respond quickly to any concerns.”
Staff responded promptly and supportively to fall alerts, even false alarms.
“The response to a fall alert has been excellent, the staff have been very supportive and courteous when ever the alarm has gone off, even to false alarms.”
Helpful staff assisted with suitability before ordering for elderly mother.
“Very helpful staff when I placed the order as I wanted to check that this would be suitable for my elderly mother.”
Product is good and offers good value.
“Good product and good value.”
Reviewer feels they can rely on stride for assistance.
“I can rely on stride to be there for me”
Purchase was easy; watch monitors blood pressure and heart rate.
“making the purchase was easy and straightforward the watch/alarm looks good on the wrist it keeps a check on your blood pressure and heart rate I am pleased I made the switch from my old alarm providers to your stride. the day after I received a welcome E mail which was a nice personal touch.”
Phone staff helped with online purchase; service was quick.
“Helpful staff on the phone when I struggled with buying it online quick service and am very happy with the whole thing now”
The device is described as a really good and useful aid.
“This is a really good and really useful aid.”
Staff were helpful and service was fast; product quality good.
“Very helpful staff. Fast efficient service. Good quality product”
The watch is brilliant and emergency button has not been needed.
“The watch is brilliant and thankfully I have not had to use the emagency button.”
The device allows normal activity because support is available after accidents.
“The yourstride lets you live a normal active life, because if you should have an accident the people at yourstride is on hand to help with getting you the help you need”
Process was straightforward and the cost provides peace of mind.
“It’s a small cost for great peace of mind.”
Company is friendly and the watch is easy to use.
“Easy watch to use giving me a sense of security. .”
Watch gives confidence living alone though battery and waterproofing could improve.
“Fabulous watch, feel confident living alone with heart failure.”
Attractive, effective fall-detection watch makes the reviewer feel safer.
“Fall detection definitely works which is the main reason I bought it.”
Staff were polite, knowledgeable, and provided very good service.
“Staff at all times, polite friendly, and knowledgable, a pleasure to deal with, making very good service.,”
Watch is great but sensitive, requiring mindful wearing to avoid false alerts.
“I find it very sensitive”
The fall watch allows freedom to go out feeling safe.
“i feel completely free to go out and know that I'm fine and safe”
The device worked well when the reviewer fainted outside with friends.
“It worked well when I fainted when out with friends”
Generally pleased but fall detector can trigger from sharp movements.
“Only issue is I’ve got be mindful of sharp movements”
The watch gives both the reviewer and their family peace of mind.
“but also gives my family peace of mind”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
YourStride is a provider of wearable personal alarm devices and monitoring services aimed at people who want a fall-detection watch or wrist alarm. Typical offerings combine a wearable device with a response service and customer support, used by older adults, carers and families seeking remote safety solutions.