Customers repeatedly praise fast, courteous phone support and a monitoring team that responds quickly. Many describe easy ordering, straightforward setup, and a stronger feeling of safety and independence. Fewer reviews mention problems with fall-detection sensitivity or limits with battery life and waterproofing. Some note good value and peace of mind, though these come up less often than service and ease-of-use points.
Examples from available reviews (Sep 2025 – Mar 2026).
After six weeks, reviewer is happy; support line helpful and comforting.
“The Support Line is very helpful”
Easy to use with helpful call centre; battery requires frequent charging.
“Easy to manage and to use.”
Initially oversensitive fall detection was corrected and test call answered promptly.
“initially it was over sensitive for falls but this has been corrected.”
The device worked well when the reviewer fainted outside with friends.
“It worked well when I fainted when out with friends”
Most reviews describe the phone team as quick to answer, polite, and well informed. Reviewers say fall alerts are handled fast, and staff stay calm when calls are accidental. Several mention tailored help to fix signal or sensitivity problems.
Some customers describe the service as good value and connect the cost with peace of mind. These value remarks appear less often than comments about service and ease of use. When people mention value, they focus on reassurance rather than detailed price breakdowns.
Many reviewers say buying and setting up the device is simple, and they find the watch comfortable to wear. Users point to practical monitoring features like blood-pressure and heart-rate readings. A few reviews highlight feeling free to leave home safely again.
Customers report that fall detection and emergency alerts work well in real situations. Several call the device a helpful, well-made aid and mention the attractive design. A small number point to oversensitivity, battery life, and limited waterproofing as areas to improve.
Reviewers often praise call-centre staff for clear guidance during purchase and for answering test or emergency calls. They value team members who explain whether it suits older users and who respond without scolding. Few complaints focus on communication.
Sentiment is strongly positive, with most reviewers reporting reassurance and satisfaction. Occasional criticisms focus on sensor sensitivity and charging or waterproofing limits, and they come up infrequently. Reviews do not show a sharp divide between very positive and very negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
After six weeks, reviewer is happy; support line helpful and comforting.
“The Support Line is very helpful”
Easy to use with helpful call centre; battery requires frequent charging.
“Easy to manage and to use.”
Ordering process easy; watch comfortable and online login straightforward.
“From initial ordering to receiving my watch the whole process was easy”
Reviewer appreciates knowing someone is available if they fall outdoors.
“It's good to feel that someone is there should l fall while out and about.”
Watch gives family confidence and queries were handled pleasantly.
“This watch gives the whole family confidence.”
Reviewer expresses reassurance about the service.
“Reassurance”
BP and HB readings are useful; watch is easy to charge and use.
“Very easy to charge , it’s just easy to use .”
Company was very helpful and efficient to deal with.
“A very helpful and efficient company to deal with.”
Reviewer feels much safer and is very pleased with the watch.
“I feel much safer now. Very pleased with watch.”
Staff were polite and helped resolve signal issues in the flat.
“They helped and advised me throughout the experience.”
Quick delivery, easy setup, responsive sensors and easy error cancellation.
“Delivery was quick and the gadget was easy to set up.”
Staff were very helpful and knowledgeable.
“Very helpful and knowledgeable”
So far, the reviewer reports everything is good.
“So far all good”
Excellent staff, easy setup process; having it is reassuring.
“Excellent staff, easy process, was all set up.”
Service handled questions and order swiftly; advisors were helpful.
“The service dealt with my questions, and order very swiftly.”
Watch is easy to use and increases security when leaving home.
“Watch is so easy to use under any circumstances, I feel more secure when I leave the house.”
Switching the watch was easy and it provides peace of mind living alone.
“The switch to me was easy and the watch gives me peace of mind as I now live alone.”
Initially oversensitive fall detection was corrected and test call answered promptly.
“initially it was over sensitive for falls but this has been corrected.”
Accidental calls were immediately answered without scolding, building confidence.
“my two accidental calls were immediately answered & there was no remonstration about my mistake.”
They respond quickly and even noticed missed activity when reviewer forgot watch.
“They respond quickly to any concerns.”
Staff responded promptly and supportively to fall alerts, even false alarms.
“The response to a fall alert has been excellent, the staff have been very supportive and courteous when ever the alarm has gone off, even to false alarms.”
Helpful staff assisted with suitability before ordering for elderly mother.
“Very helpful staff when I placed the order as I wanted to check that this would be suitable for my elderly mother.”
Product is good and offers good value.
“Good product and good value.”
Reviewer feels they can rely on stride for assistance.
“I can rely on stride to be there for me”
Purchase was easy; watch monitors blood pressure and heart rate.
“making the purchase was easy and straightforward the watch/alarm looks good on the wrist it keeps a check on your blood pressure and heart rate I am pleased I made the switch from my old alarm providers to your stride. the day after I received a welcome E mail which was a nice personal touch.”
Phone staff helped with online purchase; service was quick.
“Helpful staff on the phone when I struggled with buying it online quick service and am very happy with the whole thing now”
The device is described as a really good and useful aid.
“This is a really good and really useful aid.”
Staff were helpful and service was fast; product quality good.
“Very helpful staff. Fast efficient service. Good quality product”
The watch is brilliant and emergency button has not been needed.
“The watch is brilliant and thankfully I have not had to use the emagency button.”
The device allows normal activity because support is available after accidents.
“The yourstride lets you live a normal active life, because if you should have an accident the people at yourstride is on hand to help with getting you the help you need”
Process was straightforward and the cost provides peace of mind.
“It’s a small cost for great peace of mind.”
Company is friendly and the watch is easy to use.
“Easy watch to use giving me a sense of security. .”
Watch gives confidence living alone though battery and waterproofing could improve.
“Fabulous watch, feel confident living alone with heart failure.”
Attractive, effective fall-detection watch makes the reviewer feel safer.
“Fall detection definitely works which is the main reason I bought it.”
Staff were polite, knowledgeable, and provided very good service.
“Staff at all times, polite friendly, and knowledgable, a pleasure to deal with, making very good service.,”
Watch is great but sensitive, requiring mindful wearing to avoid false alerts.
“I find it very sensitive”
The fall watch allows freedom to go out feeling safe.
“i feel completely free to go out and know that I'm fine and safe”
The device worked well when the reviewer fainted outside with friends.
“It worked well when I fainted when out with friends”
Generally pleased but fall detector can trigger from sharp movements.
“Only issue is I’ve got be mindful of sharp movements”
The watch gives both the reviewer and their family peace of mind.
“but also gives my family peace of mind”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
YourStride provides wearable monitoring devices that aim to detect falls and trigger an emergency response. It runs a staffed support line and a call-centre monitoring team to handle alerts and help customers. The devices include fall-detection sensors and track measures like heart rate and blood pressure. YourStride sells online and offers phone help with setup, suitability checks, and troubleshooting.