Reviewers most often praise Yolke for garment quality, careful packaging and prompt delivery; many describe helpful, personalised customer support. Multiple reviewers highlight soft fabrics and well‑made dresses or pyjamas as reasons for repeat purchases. However, a small but notable set of reviews report problems with returns and refunds, including unpaid return postage and delayed or missing refunds. Prospective buyers should consider asking about the returns policy and postage reimbursement before purchasing, and save return tracking records and correspondence to help resolve any issues.
Examples from available reviews (Dec 2021 – Feb 2026).
Efficient returns and helpful support resulted in well-fitting, soft pyjamas.
“True to their word, I received my items on the 5th day.”
Customer service was exceptional; product, packaging and delivery satisfied.
“couldn't be happier with the product, packaging and seamless delivery.”
Refunds promised but not received and customer service unresponsive.
“their customer service team are not responding to my emails!!”
They did not refund postage and returns costs; item mismatched pictures.
“do not refund postage costs AND you have to pay for returns yourself.”
Most reviewers describe helpful, personal customer care and predictable delivery; a small number report unresolved refund or returns problems.
Few reviewers comment on price; the available feedback focuses on return postage not being refunded and customers being out of pocket.
Frequent mentions of quick delivery, careful packaging and attention to detail; some reviews note frustration around the returns process.
Majority of reviews report well‑made garments, soft fabrics and good fit; occasional comments say items differed from online images.
Many reviewers praise responsive, personal customer service; a minority report unanswered emails and refund communication failures.
Overall impressions are positive for product quality and delivery, though a few customers report negative experiences tied to refunds and returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (10) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Dress never arrived and customer service provided no response or refund.
“no dress has arrived, no refund !!!?”
Customer service was exceptional; product, packaging and delivery satisfied.
“couldn't be happier with the product, packaging and seamless delivery.”
Lovely products and great customer service; my regular gift destination.
“Lovely products and great customer service.”
High clothing quality and attentive personal customer care.
“love not only the quality in the clothing”
Order arrived quickly, beautifully packaged; product felt timeless and elegant.
“arrived quickly, beautifully packaged with a real attention to detail.”
Beautiful collections and lovely customer service; eager to shop again.
“Beautiful collections full of exquisite pieces”
Dress was high quality; delivery was quick and well wrapped.
“It looks gorgeous and is of great quality, nicely made.”
They did not refund postage and returns costs; item mismatched pictures.
“do not refund postage costs AND you have to pay for returns yourself.”
Refunds promised but not received and customer service unresponsive.
“their customer service team are not responding to my emails!!”
Pajamas were stunning and well received as a present.
“Stunning pj's - my wife loves them!”
I never thought returning a product would be this essay until I bought a pair of pyjamas from Yolk and they failed to fit me. My parcel was quickly delivered and it was properly packaged in a beautiful wrapping. I was eager to see the new women's classic floral- print cotton and women's white frilled cotton pyjama set. Unfortunately, they were too big for me. Immediately I contacted the customer care support team and they advised me on ho0ow to do the return. After a few days I received an email that they had received my return and that after 5 days I would receive the right items. True to their word, I received my items on the 5th day. They were elegant, beautiful, perfect sizes and I love everything about them. The cotton fabric is so soft and easy to clean.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Yolke is a retail womenswear brand and online seller known for dresses, nightwear and seasonal clothing. Consumers commonly search Yolke reviews for sizing, packaging, delivery, returns and customer service details when considering purchases.