Many customers mention fast dispatch and items that match the listing. Several reviewers describe unexpected subscription or membership charges linked to their purchase. Fewer customers say they paid for delivery that did not happen and then struggled to reach support. Ratings run from strong praise for delivery and product quality to sharp complaints about billing and fulfilment.
Examples from available reviews (Dec 2021 – Mar 2026).
Reviewer was charged unexpected membership fees and sought bank refund.
“they also charged me £49-99 for a membership”
Paid for next-day delivery but parcel wasn't sent and service mismanaged.
“I paid for next day delivery and then I felt like I was being messed around”
Reviewer had a fast delivery and excellent service, will return.
“Very good experience ,fast delivery, excellent service.”
Reviewer enjoyed the jigsaw puzzles and found them fun to assemble.
“They are so fun to put together!”
Many reviews praise quick dispatch, careful packaging, and fast fixes when issues come up. Several customers point to speedy replies from customer service. A few mention service breakdowns, including a paid next-day delivery that was not sent.
A noticeable group of complaints describes unexpected subscription or membership fees that customers say they did not mean to sign up for. Other reviewers note competitive prices and items cheaper than on rival sites. These billing complaints show up repeatedly and sit apart from comments on product pricing.
Many buyers report on-time delivery and say packaging met expectations on first or repeat orders. A small number use strong language about negative experiences and say refund or contact problems were not resolved. Positive mentions of an easy purchase and plans to buy again appear often.
Several customers say items arrived as described and in good condition, including puzzles and licensed merchandise. A minority report damage or poor build quality, such as a box lid coming off in transit, along with an unresolved refund request. Most quality comments are positive.
Multiple reviews credit customer service with quick replies and helpful resolutions. At least one reviewer says they could not reach the company when a product change broke. Reports of being unable to contact support appear far less often than praise for responsiveness.
Reviews split between high satisfaction with delivery, packaging, and accurate products, and low satisfaction tied to unexpected charges and occasional fulfilment problems. The strongest negative themes focus on billing and delivery more than product descriptions. The mix of enthusiastic five-star feedback and sharp one-star complaints stands out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product switch broke and reviewer couldn't contact the company.
“I am disappointed to not be able to contact this company”
Reviewer was charged unexpected membership fees and sought bank refund.
“they also charged me £49-99 for a membership”
Mum was misled into a paid membership while buying a backpack.
“She was charged €9.99 for a trial”
Reviewer was unknowingly signed up for a subscription and felt scammed.
“Two emails received to say thank you for signing up to the subscription!”
Reviewer alleges the company are thieves.
“Just a bunch of thieves”
Reviewer enjoyed the jigsaw puzzles and found them fun to assemble.
“They are so fun to put together!”
Reviewer had a fast delivery and excellent service, will return.
“Very good experience ,fast delivery, excellent service.”
Reviewer consistently pleased with service, packaging and delivery.
“Always delighted with goods purchased from this company.”
Reviewer was happy with the purchase, shipping and customer service.
“Happy with purchase with shipping with costumer service thank you”
Reviewer pleased with product which arrived in good time.
“Thanks, really pleased with my product, arrived in good time to.”
Found desired item at competitive price with quick, safe delivery.
“I found exactly what I was looking for at a very competitive price.”
Paid for next-day delivery but parcel wasn't sent and service mismanaged.
“I paid for next day delivery and then I felt like I was being messed around”
Impulse lamp purchase arrived quickly and well packaged, reviewer pleased.
“It arrived super quick, in good condition.”
First-time user received product on time and will use again.
“Great product that arrived exactly on time.”
Customer service quickly resolved a slight issue; product cheaper than elsewhere.
“customer service were quick to respond and resolve the issue.”
Reviewer was very pleased; order arrived promptly and well packaged.
“Absolutely fantastic. So pleased with my order.”
Bought Stranger Things items for daughter's birthday with quick delivery.
“Excellent stranger things items for my daughters birthday quick delivery thanks”
Item as described, arrived on time and well packaged.
“No issues whatsoever. The item was as described”
Despatch was faster than a competitor, reviewer praised first-class service.
“Fast despatch a week quicker than a competitor”
Product good quality and considerably cheaper than rival websites.
“Good quality and much cheaper than rival websites with the same products!”
I was out of town to attend a dear friend's wedding. I needed a place to keep my gifts, so I searched for an online shop where I could buy something useful. The search took me to the Yes I Want It website. There were various goods for sale. I selected a box for gifting. Although the product description seemed to be quite simple, it had impressed me due to its cheap price. When the box arrived, I found it bulky and hard to transport more than one item at the time. The other problems that I encountered are: the lid of the box came off in transit; the drawers inside are too small; the hardware on the drawers is not good quality and I wasn't able to put them back in properly. I have been following for a refund but haven't heard anything yet. Hoping to get a positive answer from your side.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Yes I Want It runs an online store selling consumer goods and gift items. The website shows product pages with photos and descriptions and lets customers place orders through online checkout. It also posts shipping and returns details and offers support channels for order questions. The range includes puzzles, themed merchandise, and everyday household items commonly sold online.