Several reviewers praise sturdy, comfortable beds and quick delivery. A recurring stream of complaints mentions missing parts, late or non-existent deliveries, and queries left unanswered. Multiple people say slats bowed or frames dipped within months to a couple of years. Some describe practical, hands-on help, while others report long stretches of silence after trying to get in touch.
Examples from available reviews (Nov 2021 – Feb 2026).
Helpful customer service guided assembly and durable bed three years later.
“I have never been so satisfied with a product.”
Easy assembly and very comfortable bed after a couple of weeks.
“the bed is so comfy that I don’t want to get up in the mornings.”
Seventy percent of parts missing and company unresponsive about replacements.
“found 70% of the items to be missing!”
Bed bowed within 1.5 years and company provided no response.
“Our ottoman bed is only 1.5 years old and is bowing in the middle”
Some reviewers describe fast delivery, responsive staff, and guidance with assembly in person. Others report items not turning up, incorrect parts, and complaints that go unanswered. Service feedback splits between smooth deliveries and order problems that never get fixed.
Some customers say the beds feel durable and become more comfortable after a short break-in period. Others say they are still waiting for refunds and have moved on to bank disputes. Reports of failed refunds and replacements sit alongside strong value-for-money praise.
Several reviewers say assembly was easy and sleep comfort improved within weeks. Others mention unclear instructions, a gap between mattress and frame, and shoulder discomfort. Experiences range from straightforward setup to fit issues or missing guidance.
Positive comments point to strong, well-made ottoman and super-king frames. Negative reviews describe slats bowing, frames dipping, and repeated breakages within months to eighteen months. Reports of structural failures appear repeatedly, alongside separate accounts of long-term durability.
Multiple reviews mention emails bouncing, no callbacks, and messages left unanswered after a company changeover. A smaller number describe prompt replies and problems being resolved. Communication issues cluster around replacement parts, refunds, and delivery updates.
Ratings show a sharp split between very happy and very unhappy experiences. Positive reviews focus on comfort, sturdiness, and quick delivery. Negative reviews highlight missing parts, structural faults, and a lack of response.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Helpful customer service guided assembly and durable bed three years later.
“I have never been so satisfied with a product.”
Customer claims missing base, faulty mattress, and unresponsive customer service.
“The worst customer service”
Very happy with strong, high-quality super king ottoman bed.
“the quality and strength of the bed.”
Bed bowed within 1.5 years and company provided no response.
“Our ottoman bed is only 1.5 years old and is bowing in the middle”
Ottoman bed is bowing and company refuses responsibility after takeover.
“Our ottoman bed is bowing in the middle”
Reviewer warns of not receiving orders and no customer service.
“you won’t get what you ordered”
Multiple contact attempts received no response from past and present owners.
“Awful service from past and present owners.”
Gap between mattress and frame causes discomfort and sore shoulders.
“there was a big gap between the end of the mattress and the bed frame”
Company changeover left reviewer without refund and alleging fraud.
“I should call my bank for a fraud dispute!”
Easy assembly and very comfortable bed after a couple of weeks.
“the bed is so comfy that I don’t want to get up in the mornings.”
Seventy percent of parts missing and company unresponsive about replacements.
“found 70% of the items to be missing!”
Slat frame broke twice within months, causing repeated service problems.
“the slate frame broke and dipped in the middle.”
Delivery delayed and reviewer reports excessive emails and blocked contact.
“my email had been blocked”
Bed not delivered and complaint attempts produced no resolution.
“It is impossible to complain or get a resolution”
Wrong parts delivered and company failed to supply replacements or respond.
“Yark are now ignoring my emails”
Headboard out of stock, many calls and no callbacks, no resolution.
“there's been absolutely no attempt to find a solution.”
Bed slats dip in the middle causing lower back issues for reviewer.
“dipping in the middle of the slats”
Good selection, fast delivery and responsive customer service.
“Super quick delivery, Very responsive customer service.”
Damaged headboard and promised refund delayed, forcing bank dispute.
“I asked for a refund, we are 3 weeks on and I am still waiting for this refund”
Bed is solid and looks good, but instructions and video were unclear.
“the instructions they are not clear and the video is also not detailed enough.”
I bought the ottoman bed on Yark Beds online store at a discount. Although I was worried about buying something like this without seeing it, I am glad I did. It is very sturdy and well-made.
I love it! The bed is exactly what I was looking for. It is a perfect size, and the ottoman storage is a great bonus. I needed something to store all my extra blankets, pillows, etc. because my room is so tiny and this bed has so much storage space! Delivery was fast, and customer service was friendly and helpful.
Thanks for all of your help, and I will tell my friends and family about your company!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Yark Beds is an online retailer selling beds, mattresses, and bedroom furniture. Its website lists items such as ottoman beds, divans, and upholstered headboards. Product pages usually show dimensions, materials, and assembly guidance. Customers order through the site and choose delivery options at checkout.