Subscribers often praise tough toys and high-quality treats that keep dogs excited each month. Reviews also point to quick, personalised help from the customer service team. Several customers report ongoing trouble cancelling subscriptions and unexpected charges. Some boxes arrived late or looked different from the photos, and a few customers say recent boxes feel like poorer value as prices rise.
Examples from available reviews (Nov 2021 – Mar 2026).
Power chewer box provides durable toys and suitable treats monthly.
“always good quality toys and treats every month.”
Customer service is prompt and helpful; products are durable.
“Contact with the customer service department is always prompt and helpful.”
Advent calendar arrived late and did not match advertised product.
“Received on the 26th and product totally doesn’t look like what was advertised.”
Tried to cancel subscription for a month but still being charged.
“I've been trying to cancel my subscription for month and being ignored and continued to be charged for this.”
Many reviewers mention fast delivery and advance delivery updates. A smaller but noticeable group reports late deliveries, including at least one case where the item received was not the one shown.
Several customers say the monthly price went up while the box contents or quality seemed to drop, which led them to cancel. A minority still consider the boxes good value for the toys and treats included.
Owners often describe dogs getting visibly excited and recognising the monthly box. On the other hand, multiple reviews describe problems cancelling online and charges continuing after cancellation attempts.
Reviews frequently praise long-lasting toys and good-quality treats, including choices aimed at power chewers. A small number mention less content in certain themed boxes and an advent calendar that did not meet expectations.
Customer service is often described as quick, helpful, and willing to tailor orders or fix problems. Some customers report emails going unanswered, return labels that would not scan, and cancellation requests that were not replied to.
Reviews split between strong praise for the products and customer-facing team, and specific complaints about billing, cancellation, and occasional fulfilment mistakes. Positive feedback focuses on how much dogs enjoy the boxes; negative feedback focuses on admin issues and value concerns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Resubscribed but box contents felt reduced and disappointing.
“for over £30 our alien themed December box just had 2 bags of treats, 1 toy and a lickmat”
Advent calendar arrived late and did not match advertised product.
“Received on the 26th and product totally doesn’t look like what was advertised.”
Power chewer box provides durable toys and suitable treats monthly.
“always good quality toys and treats every month.”
Dog is excited monthly; toys and treats are good quality.
“We love the monthly wufwuf boxes”
Customer service is prompt and helpful; products are durable.
“Contact with the customer service department is always prompt and helpful.”
Fast delivery and fun surprises make huskies very excited.
“Such fast delivery.”
Subscription became overpriced and quality declined, so cancelled.
“I have now cancelled my subscription after 3 years.”
Price nearly doubled and quality fell; advent calendar disappointing.
“the price has nearly doubled since joining in 2020 from £18 to £30 a month now”
Tried to cancel subscription for a month but still being charged.
“I've been trying to cancel my subscription for month and being ignored and continued to be charged for this.”
Customer service customised an advent calendar for dog's allergies.
“Amazing customer service!”
Initial issues resolved by helpful customer service; toys and treats high quality.
“Customer Service was great though and apologetic and sorted this out.”
Dog loves monthly box and enjoys unique toys and treats.
“My boy loves getting his wufwuf box”
Long-term subscriber praised personal customer support and surveys.
“They send you surveys that you fill out every month”
Impossible to cancel subscription online and no replies received.
“It's impossible to cancel your subscription online (you can only "pause" it for one month)”
Subscription provides unique toys and treats; dog loves and recognises it.
“Our dog LOVED that one over all others and it lasted almost a year before they eventually wore out.”
Return label wouldn't scan and emails were ignored despite payment taken.
“Tried to take it to Post Office with their return label but it wouldn’t scan.”
Dog loves monthly box; good service and adjustable orders.
“Charlotte from the team is super helpful”
Subscription charges continued despite previous cancellation and ignored complaints.
“WufWuf attempt to take a subscription fee out of not just my bank account, but my wife's account too!!!”
Dog loved monthly boxes; subscription stopped for cost reasons.
“My dog loved getting the monthly boxes of goodies”
Toys for strong chewer often survive and treats are superior quality.
“they toys that I have received are amazing,some last only one day, but other have last for months”
Two spaniels eagerly anticipate monthly box with good selection.
“There is always a good selection of toys, snacks and surprises.”
Lovely toys and treats with delivery notifications before arrival.
“packaged and notified of the delivery prior to receiving the two monthly box”
Customer service is great and cancellation was easy; toys mostly good.
“the customer experience and service team here are great.”
Lovely Wufwuf Box!!
Alexis was a bit wary at first, but after a few runs under the cat tree, he has become a Wufwuf box pro. He loves to carry the toys around in his mouth but he's not chewing on them.
Wuf Wuf Box is a great box for your pup! It's a monthly subscription box that your dog will love. Each box comes with at least one toy and treats. The toys are always different, and the treats are also new types of treats for your pup to try. The toys and treats are of good quality, and it's great to try all the different types of treats (the hedgehog toy was Alexis' favorite).
Thanks for putting a smile on my pup's face every month!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wufwuf runs a subscription service that sends themed boxes of dog toys, chews, and treats. It offers monthly boxes and seasonal items such as advent calendars. Customers can pick options for strong chewers and choose treats and toys sized for different dogs. Subscriptions are managed through an online account system, with support channels available for changes and enquiries.