Reviews Analysed
21
We Collect & Analyse Reviews
Wufwuf
Experiences & Reviews
Wufwuf is a subscription box service for dogs that ships recurring boxes containing toys, treats and occasional seasonal products (for example, advent calendars). Reviews reference different box options such as ‘power chewer’ variants and some level of customisation for dietary needs. The service operates on a paid subscription model with regular deliveries and customer support channels for order or product adjustments.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many reviewers praise responsive and helpful customer service, but several report problems cancelling, refunds and returns that were not handled promptly.
Share
Mixed
20%
💰
Value for money
Some long-term customers report recent price increases and lower perceived value; a few explicitly said they cancelled because of cost versus content.
Share
Weak
4%
⚡
User experience
Numerous reviewers describe excited dogs, repeat monthly enjoyment and novelty value from themed boxes and new toys or treats.
Share
Strong
18%
🔧
Product quality
Many reviewers note good-quality toys and tasty treats, though a minority report reduced durability or lower-quality items in recent shipments.
Share
Strong
16%
📞
Communication
Several customers report helpful, personalised responses and delivery notifications, while others describe ignored emails and non-functioning contact links.
Share
Mixed
15%
⭐
Overall experience
Overall impressions range from highly satisfied long-term subscribers to customers who left over price rises or subscription/returns issues.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Great product great service
"Our dog has been having these boxes for a few years and we're very satisfied. The treats are good quality and toys in in the power chewer box are virt..."
Alison Giles
Trustpilot
Sep 30, 2025
Featured for: praises quality and responsive service
They make it impossible for you to cancel your subscription
"Absolutely shocking. It's impossible to cancel your subscription online (you can only "pause" it for one month), there is no telephone number provided..."
MC
Trustpilot
Sep 30, 2025
Featured for: reports cancellation difficulties and threats
Used to be great
"This service used to be great a couple of years ago. We have a large breed dog and we're given sturdy toys to reflect this. The past year we've had st..."
Lydi-Marie Godley
Trustpilot
Sep 30, 2025
Featured for: criticises price rise and poor calendar
Amazing customer service!
"Amazing customer service! Searched all over for a dog advent calendar with no Chicken or Pork treats due to our pups allergies. Messaged these guys o..."
Samantha
Trustpilot
Sep 30, 2025
Featured for: highlights customised support for allergies
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Karen Bryce
trustpilot.com
Sep 30, 2025
We love the monthly wufwuf boxes my dog…
We love the monthly wufwuf boxes my dog is always super excited when it arrives! He goes crazy barking & tail wagging with excitemen...
A
Alison Giles
trustpilot.com
Sep 30, 2025
Great product great service
Our dog has been having these boxes for a few years and we're very satisfied. The treats are good quality and toys in in the power chewer box are virt...
B
Becky Carroll
trustpilot.com
Sep 30, 2025
Amazing
Our huskies get so excited when their Wuf Wuf box arrives ! Suc...
A
Adam Conley
trustpilot.com
Sep 30, 2025
Once a great concept now overly expensive.
I have now cancelled my subscription after 3 years. The boxes use to be good value and excellent quality providing toys and treats from a variety of d...
L
Lydi-Marie Godley
trustpilot.com
Sep 30, 2025
Used to be great
This service used to be great a couple of years ago. We have a large breed dog and we're given sturdy toys to reflect this. The past year we've had st...
J
JBELL.O
trustpilot.com
Sep 30, 2025
Tried to cancel, still charging me
I've been trying to cancel my subscription for month and being ignored and continu...
S
Samantha
trustpilot.com
Sep 30, 2025
Amazing customer service!
Amazing customer service! Searched all over for a dog advent calendar with no Chicken or Pork treats due to our pups allergies. Messaged these guys o...
M
Mark Lawton
trustpilot.com
Sep 30, 2025
Had a few teething problems to start…
Had a few teething problems to start with as I took the offer with an extra toy every month for 12 months and the extra toy wasn't there on three occa...
A
Amanda
trustpilot.com
Sep 30, 2025
Like christmas ever month
My boy loves getting his wufwuf box, he gets so excited when it comes through the door and can't wait to stick his nose in. We've had some great toy...
I
Ivy
trustpilot.com
Sep 30, 2025
Ivy and Milly
I hav started using WufWuf back in 2021 and i had been a member for a long time. Me and my girl Milly loved their boxes. We had to cancel it a month a...
M
MC
trustpilot.com
Sep 30, 2025
They make it impossible for you to cancel your subscription
Absolutely shocking. It's impossible to cancel your subscription online (you can only "pause" it for one month), there is no telephone number provided...
A
Allan Brady
trustpilot.com
Sep 30, 2025
The best subscription we have.
Have been getting wufwuf boxes for almost 2 years now. We have a lab and it's really hit and miss as to what lasts or is quickly destroyed toy wise. W...
g
gill
trustpilot.com
Sep 30, 2025
Shocking have tried to return an item…
Shocking have tried to return an item for over a month yet I asked straight away. Tried to take it to Post Office with...
R
R Kaur
trustpilot.com
Sep 30, 2025
It's Christmas everyday!
What can I say about Wuff Wuff?! Simba my dog loves his monthly box, it's like christmas every monht in our house, from the moment he see's the postma...
M
Mrs HB
trustpilot.com
Sep 30, 2025
I must have cancelled my subscription…
I must have cancelled my subscription for this service over 1 year ago, yet month after month WufWuf attempt to take a subscription fee out of not jus...
J
James
trustpilot.com
Sep 30, 2025
Happy pup
My dog loved getting the monthly boxes of goodies, only stopped the order due to costing of living & my dog having way so many...
M
Merle_thor
trustpilot.com
Sep 30, 2025
Just what I needed
Just what I needed! I have an American bully Xl so is really hard to find toys that survive his biting, they toys that I have received are amazing,som...
H
Heken
trustpilot.com
Sep 30, 2025
I am very happy with WufWuf’s service
I am very happy with WufWuf’s service. My two American spaniels look forward to the postman’s visit every month. There is alway...
C
Charlotte Leakey
trustpilot.com
Sep 30, 2025
This is a fabulous company
This is a fabulous company. We have been using for 2/3 years now. Lovely toys and treats and packaged and notified of the delivery prior to rec...
W
Wandering Goose
trustpilot.com
Sep 30, 2025
4.5 stars, One of the best.
[I would give this 4.5 stars but it isnt possible on this website so I rounded down because their current average is higer.] Firstly I would like to s...
Conclusion
Reviews show Wufwuf delivers a clearly enjoyable unboxing experience for many dogs, with frequent praise for toy variety, themed boxes and tasty treats. Multiple customers highlight helpful, personalised service in cases such as dietary swaps or missing items. At the same time, a cluster of recent complaints focuses on price increases, perceived drops in some item durability and difficulties cancelling or returning subscriptions. Consumers considering Wufwuf should weigh the positive reports about product variety and customisation against recent billing and cancellation reports; checking current subscription terms and return/cancellation procedures before subscribing is advisable.