Reviews show Wufwuf delivers a clearly enjoyable unboxing experience for many dogs, with frequent praise for toy variety, themed boxes and tasty treats. Multiple customers highlight helpful, personalised service in cases such as dietary swaps or missing items. At the same time, a cluster of recent complaints focuses on price increases, perceived drops in some item durability and difficulties cancelling or returning subscriptions. Consumers considering Wufwuf should weigh the positive reports about product variety and customisation against recent billing and cancellation reports; checking current subscription terms and return/cancellation procedures before subscribing is advisable.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service is prompt and helpful; products are durable.
“Contact with the customer service department is always prompt and helpful.”
Impossible to cancel subscription online and no replies received.
“It's impossible to cancel your subscription online (you can only "pause" it for one month)”
Price nearly doubled and quality fell; advent calendar disappointing.
“the price has nearly doubled since joining in 2020 from £18 to £30 a month now”
Customer service customised an advent calendar for dog's allergies.
“Amazing customer service!”
Many reviewers praise responsive and helpful customer service, but several report problems cancelling, refunds and returns that were not handled promptly.
Some long-term customers report recent price increases and lower perceived value; a few explicitly said they cancelled because of cost versus content.
Numerous reviewers describe excited dogs, repeat monthly enjoyment and novelty value from themed boxes and new toys or treats.
Many reviewers note good-quality toys and tasty treats, though a minority report reduced durability or lower-quality items in recent shipments.
Several customers report helpful, personalised responses and delivery notifications, while others describe ignored emails and non-functioning contact links.
Overall impressions range from highly satisfied long-term subscribers to customers who left over price rises or subscription/returns issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Resubscribed but box contents felt reduced and disappointing.
“for over £30 our alien themed December box just had 2 bags of treats, 1 toy and a lickmat”
Advent calendar arrived late and did not match advertised product.
“Received on the 26th and product totally doesn’t look like what was advertised.”
Power chewer box provides durable toys and suitable treats monthly.
“always good quality toys and treats every month.”
Dog is excited monthly; toys and treats are good quality.
“We love the monthly wufwuf boxes”
Customer service is prompt and helpful; products are durable.
“Contact with the customer service department is always prompt and helpful.”
Fast delivery and fun surprises make huskies very excited.
“Such fast delivery.”
Subscription became overpriced and quality declined, so cancelled.
“I have now cancelled my subscription after 3 years.”
Price nearly doubled and quality fell; advent calendar disappointing.
“the price has nearly doubled since joining in 2020 from £18 to £30 a month now”
Tried to cancel subscription for a month but still being charged.
“I've been trying to cancel my subscription for month and being ignored and continued to be charged for this.”
Customer service customised an advent calendar for dog's allergies.
“Amazing customer service!”
Initial issues resolved by helpful customer service; toys and treats high quality.
“Customer Service was great though and apologetic and sorted this out.”
Dog loves monthly box and enjoys unique toys and treats.
“My boy loves getting his wufwuf box”
Long-term subscriber praised personal customer support and surveys.
“They send you surveys that you fill out every month”
Impossible to cancel subscription online and no replies received.
“It's impossible to cancel your subscription online (you can only "pause" it for one month)”
Subscription provides unique toys and treats; dog loves and recognises it.
“Our dog LOVED that one over all others and it lasted almost a year before they eventually wore out.”
Return label wouldn't scan and emails were ignored despite payment taken.
“Tried to take it to Post Office with their return label but it wouldn’t scan.”
Dog loves monthly box; good service and adjustable orders.
“Charlotte from the team is super helpful”
Subscription charges continued despite previous cancellation and ignored complaints.
“WufWuf attempt to take a subscription fee out of not just my bank account, but my wife's account too!!!”
Dog loved monthly boxes; subscription stopped for cost reasons.
“My dog loved getting the monthly boxes of goodies”
Toys for strong chewer often survive and treats are superior quality.
“they toys that I have received are amazing,some last only one day, but other have last for months”
Two spaniels eagerly anticipate monthly box with good selection.
“There is always a good selection of toys, snacks and surprises.”
Lovely toys and treats with delivery notifications before arrival.
“packaged and notified of the delivery prior to receiving the two monthly box”
Customer service is great and cancellation was easy; toys mostly good.
“the customer experience and service team here are great.”
Lovely Wufwuf Box!!
Alexis was a bit wary at first, but after a few runs under the cat tree, he has become a Wufwuf box pro. He loves to carry the toys around in his mouth but he's not chewing on them.
Wuf Wuf Box is a great box for your pup! It's a monthly subscription box that your dog will love. Each box comes with at least one toy and treats. The toys are always different, and the treats are also new types of treats for your pup to try. The toys and treats are of good quality, and it's great to try all the different types of treats (the hedgehog toy was Alexis' favorite).
Thanks for putting a smile on my pup's face every month!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wufwuf is a subscription box service for dogs that ships recurring boxes containing toys, treats and occasional seasonal products (for example, advent calendars). Reviews reference different box options such as ‘power chewer’ variants and some level of customisation for dietary needs. The service operates on a paid subscription model with regular deliveries and customer support channels for order or product adjustments.