Reviews indicate that Wolf & Badger commonly delivers well‑made items and a quick ordering experience; many customers praise helpful staff such as Charbel, Georgia, Joanne and Greta. Multiple buyers report prompt delivery and accurate product descriptions, supporting confidence in product quality. However, a few reviewers mentioned late or missing parcels and concerns about packaging relative to price, and some buyers found specific items heavy or poorly fitting. If you are considering a purchase, check sizing and product details carefully, and use the site’s live chat or email for tracking and support if issues arise.
Examples from available reviews (Nov 2017 – Feb 2026).
Fast delivery and helpful service, but packaging felt poor for the price.
“When the package arrived, the outfit was just bubble-wrapped.”
Second purchase; great quality and quick turnaround after purchase.
“Great quality and quick turn around after purchase.”
Package marked delivered but the customer never received it.
“Never got my package and says delivered.”
Charbel responded within an hour and provided excellent customer service.
“Within 1 hour, Charbel responded to my email.”
Customer‑facing staff are frequently praised for prompt, helpful responses and personal assistance in several reviews.
Opinions split: some buyers call items worth the price, while others cite small size, packaging or cost concerns.
Most reviewers report straightforward ordering and prompt delivery; a minority report delays, non‑delivery or packaging issues.
Product descriptions and build are commonly praised; occasional issues noted include fit, weight or material preferences.
Several reviews note fast live‑chat and email replies by named staff, but the sample size for communication comments is small.
Most reviewers describe a positive purchase experience and repeat intent, with isolated reports of missing parcels or delays.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (2) · Reviews (1) · Quotes shortened · As of: February 2026
Vendor claims unclear fee changes, rolling contracts, and poor coverage.
“There's nothing in writing when fees change.”
Vendor claims poor business practices and unreturned merchandise.
“have not returned my merchandise from the Los Angeles store.”
Reviewer accuses misleading discounts and high shipping charges.
“They mislead customers with "discounts" when they know that they don't have the stock to sell.”
Customer reports not receiving $846 refund and poor follow-up from customer service.
“I literally think the company stole $846.00 from me.”
Vendor partner says 30-day cancellation policy was not disclosed and felt misleading.
“I was suddenly informed of a 30-day notice period required for cancellation”
Reviewer alleges misleading free returns policy and charged $31 return fee.
“They want to charge me $31 to return a blouse that cost $50!”
Reviewer claims policies are deliberately misleading and unethical.
“Policies designed to take your money and leave you with no goods.”
Returned two items but only received one refund and long customer service delays.
“I got a refund for the shirt but not the pants they claim they never received it.”
Seller lost thousands due to high fees and withheld stock.
“they kept my stock and I lost thousands.”
Family member lost money due to high commissions and membership increases.
“they were taking 50 % of there money”
Expensive slippers arrived poor quality and seller gave no response.
“Got quite poor cheap made in china.”
Items were poor quality and the return was denied or unacknowledged.
“they claim not to have received your return.”
Company sent the wrong item and provided no solution in emails.
“send the wrong item and just send empty emails offering no solution”
Received the wrong scarf and exchange was refused without explanation.
“The exchange was refused with no reason.”
Christmas gift delayed; tracking shows awaiting pickup and no reply.
“Nov 27th waiting for pickup.”
Seller faced excessive monthly fees and was later asked to pay more.
“They charged 450 a month in fees”
Customer charged for an $800 jacket and never received item or refund.
“got charged and never received the item or my money back.”
Seller reported onboarding promises not upheld and fees accumulated significantly.
“many of these assurances were not upheld.”
Product origins missing on tags and customer service chat hours inconsistent.
“There is no origin where the product was made on any of the tags.”
Emails and calls go unanswered, making ordering pointless.
“You email them they don't respond”
Nurse fob watch failed quickly and appeared second-hand.
“within 2 shifts the second hand had fallen off and was floating around behind the glass.”
A Layla Velvet Jumpsuit with Bell Sleeves and Sash in black I what I ordered, and it was delivered quickly, and I appreciated the outstanding customer service. I will definitely shop from them again.
When it came to answering all of my questions, Christabel was quite gracious.
The only reason I'm only giving them three stars is that I expected them to arrive in a container that was adequately protected for the amount of money I spent for them.
When the package arrived, the outfit was just bubble-wrapped.
Because of this, it provided the appearance that the items were inexpensive and easily accessible.
I'm not opposed to spending a bit extra money on high-quality things, but this didn't appear to be a case where it was worthwhile to me to do so.
Unique stock and well-managed shipping and returns.
“They offer really interesting and unique stock and even though your dealing with an independent retailer the shipping and returns process were really well managed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wolf & Badger is a curated online marketplace specialising in independent brands across fashion, jewellery, homeware and accessories. The platform lists designer-led items from small and emerging makers and operates internationally, offering online ordering, customer support and shipping options. People searching reviews typically seek information on product quality, delivery, returns and the responsiveness of the retailer’s support channels.