Many buyers praise quick delivery, an easy ordering process, and helpful staff named in reviews. Reviewers often describe clothing, accessories, and homeware as high quality. Another group of complaints focuses on refunds, alleged withheld funds, and unclear fees. A smaller number mention product breakages, fit issues, or packaging they found inadequate.
Examples from available reviews (Nov 2017 – Mar 2026).
Consistently fast delivery, high quality products and helpful support.
“Everything arrived super fast and the quality was just wow.”
Item broke after two wears and customer service was chased twice.
“wore it twice and brok - have chased customer services twice already :)”
Customer reports not receiving $846 refund and poor follow-up from customer service.
“I literally think the company stole $846.00 from me.”
Package marked delivered but the customer never received it.
“Never got my package and says delivered.”
Feedback often points to fast fulfilment, smooth processing, and staff who help with exchanges or refunds. A noticeable set of external complaints alleges items not returned, refunds not received, and weak follow-up. Overall, reviews split between routine smooth orders and disputed refund or fulfilment cases.
Shoppers say discounted items feel like good value, and prices seem fair for unique pieces. Some felt small items were overpriced or that packaging did not match the cost. Separate seller-focused posts allege high platform fees and misleading discount practices from the vendor side.
Many users call the website easy to use, with a simple checkout. Reviewers often like the curated mix of independent brands. Fewer mention sizing or fit problems and limited protective packaging when items arrive.
Most product remarks highlight good materials, accurate descriptions, and quick delivery. A smaller but notable set reports items breaking after little use or materials feeling cheaper than expected. Overall, quality feedback ranges from consistently positive to specific cases of failure.
Several customers mention staff by name and describe fast, helpful replies by email or live chat. In contrast, some external posts say emails went unanswered, policy messages were unclear, and issues were not resolved. A few buyers also report parcels marked delivered that never arrived.
Customer-written reviews mostly describe smooth purchases, fast delivery, and products that meet expectations. External complaint posts tell a different story, focused on unresolved refunds, fees, and returns. The dataset shows a clear split between high-rated customer reviews and low-rated complaint posts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · Reviews (2) · Reviews (1) · Quotes shortened · As of: March 2026
Vendor claims unclear fee changes, rolling contracts, and poor coverage.
“There's nothing in writing when fees change.”
Vendor claims poor business practices and unreturned merchandise.
“have not returned my merchandise from the Los Angeles store.”
Reviewer accuses misleading discounts and high shipping charges.
“They mislead customers with "discounts" when they know that they don't have the stock to sell.”
Customer reports not receiving $846 refund and poor follow-up from customer service.
“I literally think the company stole $846.00 from me.”
Vendor partner says 30-day cancellation policy was not disclosed and felt misleading.
“I was suddenly informed of a 30-day notice period required for cancellation”
Reviewer alleges misleading free returns policy and charged $31 return fee.
“They want to charge me $31 to return a blouse that cost $50!”
Reviewer claims policies are deliberately misleading and unethical.
“Policies designed to take your money and leave you with no goods.”
Returned two items but only received one refund and long customer service delays.
“I got a refund for the shirt but not the pants they claim they never received it.”
Seller lost thousands due to high fees and withheld stock.
“they kept my stock and I lost thousands.”
Family member lost money due to high commissions and membership increases.
“they were taking 50 % of there money”
Expensive slippers arrived poor quality and seller gave no response.
“Got quite poor cheap made in china.”
Items were poor quality and the return was denied or unacknowledged.
“they claim not to have received your return.”
Company sent the wrong item and provided no solution in emails.
“send the wrong item and just send empty emails offering no solution”
Received the wrong scarf and exchange was refused without explanation.
“The exchange was refused with no reason.”
Christmas gift delayed; tracking shows awaiting pickup and no reply.
“Nov 27th waiting for pickup.”
Seller faced excessive monthly fees and was later asked to pay more.
“They charged 450 a month in fees”
Customer charged for an $800 jacket and never received item or refund.
“got charged and never received the item or my money back.”
Seller reported onboarding promises not upheld and fees accumulated significantly.
“many of these assurances were not upheld.”
Product origins missing on tags and customer service chat hours inconsistent.
“There is no origin where the product was made on any of the tags.”
Emails and calls go unanswered, making ordering pointless.
“You email them they don't respond”
Nurse fob watch failed quickly and appeared second-hand.
“within 2 shifts the second hand had fallen off and was floating around behind the glass.”
A Layla Velvet Jumpsuit with Bell Sleeves and Sash in black I what I ordered, and it was delivered quickly, and I appreciated the outstanding customer service. I will definitely shop from them again.
When it came to answering all of my questions, Christabel was quite gracious.
The only reason I'm only giving them three stars is that I expected them to arrive in a container that was adequately protected for the amount of money I spent for them.
When the package arrived, the outfit was just bubble-wrapped.
Because of this, it provided the appearance that the items were inexpensive and easily accessible.
I'm not opposed to spending a bit extra money on high-quality things, but this didn't appear to be a case where it was worthwhile to me to do so.
Unique stock and well-managed shipping and returns.
“They offer really interesting and unique stock and even though your dealing with an independent retailer the shipping and returns process were really well managed.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wolf & Badger is an online marketplace that links independent designers in fashion, jewellery, homeware, and lifestyle with shoppers. The site offers curated listings, brand storefronts, and search browsing. Customers buy through the website and can contact support by email or live chat. International shipping is available and handled by brand partners, with photos and product details shown on each listing.