Reviews show a clear split in customer experience. Many customers praise the website, straightforward ordering and fast deliveries, and some store teams receive positive mentions for helpful exchanges. However, a substantial number of recent reviews describe cancelled or undelivered orders, delayed or missing refunds and poor responsiveness to emails and calls. If considering a purchase, check payment protection (card or platform guarantees), seek confirmation of stock and delivery timelines, and keep communication records to support any claims with administrators or payment providers.
Examples from available reviews (Aug 2017 – Feb 2026).
Easy ordering, prompt delivery and high-quality outdoor products and clothing.
“delivery was prompt as promised by Winfields Outdoors”
Tent leaked during rain causing holiday abandonment and no response.
“we had a puddle in the tent coming from the stiching”
Order not delivered and company unresponsive while in administration.
“Can't get through by phone”
Garforth store provided prompt, helpful service and a quick exchange.
“Incredibly they rang me at 10am the next day to say it had arrived.”
Deliveries and store support are often described as prompt and helpful, but many reviews report cancelled orders, undelivered items and fulfilment failures.
Some customers note competitive pricing and good sale deals, while others report cancelled sale orders relisted at higher prices and perceived unfair pricing.
The website and online ordering process are repeatedly described as easy to use; several reviewers highlight quick order placement and straightforward shopping.
Many reviewers report sturdy, well-fitting gear that meets expectations; a smaller set describe defects or damaged items, including leaks and cracked parts.
Numerous reviews report no response to emails or calls and delays or absence of refund communication; a few reviews note quick, proactive contact from staff.
Overall impressions are split: several positive shopping and store experiences, but many customers describe serious issues with fulfilment, refunds and post-sale support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Reviewer is saddened by Winfields closure and praises the store.
“such a great place”
Accused of urinating in the car park despite having a health condition.
“Evil people accused me of urinating in their car park”
Tent leaked during rain causing holiday abandonment and no response.
“we had a puddle in the tent coming from the stiching”
Easy online purchase with timely delivery and excellent customer service.
“Excellent customer service and support instant response to all correspondence”
Paid but the product was not delivered.
“No delivery of the product after I paid.”
They did not deliver the Amazon order and relisted it at higher price.
“It obviously never arrived.”
Garforth store provided prompt, helpful service and a quick exchange.
“Incredibly they rang me at 10am the next day to say it had arrived.”
Order not delivered; company entered administration but refund later received.
“I have now received my refund through the administration company COWGILLS”
My order was not delivered as expected.
“No delivery”
Returned item but refund had not been issued two weeks later.
“the refund is still not issued two weeks later.”
Sale order cancelled and item later relisted at full price.
“Item is available on their website now at the full price.”
Reviewer expresses relief that the company has gone out of business.
“the lying rats have gone out of business”
Item arrived damaged and used; refund and admin follow-up still awaited.
“Item arrived damaged and looked like it had previously been used.”
Order not delivered and company unresponsive while in administration.
“Can't get through by phone”
Order cancelled then the same item relisted at £160 higher.
“they'd simply re-listed the item but for +£160!”
Helpful staff and good prices, saddened by company entering administration.
“Outstanding customer service (Les) and greet priced outdoor equipment.”
Order not sent and no response after company entered administration.
“has not been sent and not responding to phone/email.”
Reviewer says the item was fantastic.
“Fantastic item”
Delivery was prompt and item matched the advertisement.
“Delivery was A1 and all what was advertised”
Fast delivery and great price; reviewer thankful.
“Fast delivery, great price thank you”
Website was easy to use and awning fitted the camper perfectly.
“Easy website to find what your after”
Store assisted with sizing and online order arrived correctly next day.
“The correct size arrived just over a day later.”
Quick delivery, good packaging and excellent communication throughout.
“Great price. Ordered Sunday evening and was with me Wednesday morning.”
Drove over two hours but product components were not available as promised.
“Jim lied about having the bases!”
Awning differed from description and seller refused to treat it as faulty.
“they insisted they would only accept it as an “unwanted item””
I recently purchased camping equipment and outdoor clothing from Winfields Outdoors, and I must say that my experience was truly exceptional. The website was easy to navigate, with a wide range of products on offer from some of the leading brands in the industry including Vango, Jack Wolfskin and Regatta.
The ordering process was quick and simple. Furthermore, delivery was prompt as promised by Winfields Outdoors which left me impressed. Each item ordered arrived tactfully packaged without any damages.
The quality of the products is outstanding; everything looks sturdy enough to withstand harsh weather conditions out in nature. The outdoor clothing fits perfectly too making it comfortable for movement while engaging in activities like hiking or climbing outdoors.
Overall, I have had an excellent customer experience at Winfields Outdoors - their commitment to providing high-quality equipment combined with their outstanding customer service has made me a loyal customer now!
Two products did not match descriptions and returns required paid postage.
“Do not buy from Winfields Outdoors.”
Staff were rude so reviewer left and spent money elsewhere.
“The staff are so rude!”
Received boots in the wrong colour and was denied a full refund.
“they sent me the wrong Color”
Store had many tents and approachable, polite sales staff.
“Sales people are walking around and were very approachable but no way pushy!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Winfields Outdoors is a UK-based outdoor retailer selling camping gear, outdoor clothing and related accessories via physical stores and an online shop. Consumers researching the company commonly look for information on product quality, delivery performance, returns, and customer service when deciding whether to buy.