Some customers praise quick delivery and helpful staff in store. Many other reviews describe orders that never arrived, sales that were cancelled, and refunds that took a long time after the company entered administration. Several customers report faults such as a leaking tent, plus damaged or incorrect items. Reviews also mention poor communication and cases where the same items reappeared for sale at higher prices.
Examples from available reviews (Aug 2017 – Mar 2026).
Garforth store provided prompt, helpful service and a quick exchange.
“Incredibly they rang me at 10am the next day to say it had arrived.”
Order not delivered; company entered administration but refund later received.
“I have now received my refund through the administration company COWGILLS”
Tent leaked during rain causing holiday abandonment and no response.
“we had a puddle in the tent coming from the stiching”
Order cancelled then the same item relisted at £160 higher.
“they'd simply re-listed the item but for +£160!”
Reviews split into two clear themes. Some describe online orders failing—items not fulfilled, orders cancelled, and refunds delayed while administration went on. Others report fast delivery, accurate next-day orders, and helpful exchanges in store.
Many complaints focus on sale orders being cancelled and the same items later listed again at higher prices. Some shoppers mention paying return postage and arguing over refunds. A few reviewers say in-store prices are competitive, but these comments appear less often than price complaints.
Some customers found the website easy to use and the ordering process simple, with staff giving clear sizing advice. Several buyers mention quick delivery and tracking that met expectations. Fewer reviews describe the journey falling apart when orders were not sent or replies stopped.
Several reviews point to faults: a tent that leaked, items arriving damaged or seeming used, wrong colours, and awnings that did not match the description. A smaller number praise products as excellent or “fantastic”. Positive notes on quality appear, but less often than defect reports.
Many reviewers say they struggled to reach the company by phone or email, especially during administration. Other reviews describe clear, quick replies from customer service in better experiences. Repeated reports of no response often sit alongside unresolved orders and refunds.
Reviews show a split between strong in-store experiences and major online breakdowns. Several shoppers describe disappointment or anger over cancelled orders, items relisted at higher prices, and slow refunds. Positive accounts highlight helpful staff, correct sizing support, and quick deliveries.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (8) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer is saddened by Winfields closure and praises the store.
“such a great place”
Accused of urinating in the car park despite having a health condition.
“Evil people accused me of urinating in their car park”
Tent leaked during rain causing holiday abandonment and no response.
“we had a puddle in the tent coming from the stiching”
Easy online purchase with timely delivery and excellent customer service.
“Excellent customer service and support instant response to all correspondence”
Paid but the product was not delivered.
“No delivery of the product after I paid.”
They did not deliver the Amazon order and relisted it at higher price.
“It obviously never arrived.”
Garforth store provided prompt, helpful service and a quick exchange.
“Incredibly they rang me at 10am the next day to say it had arrived.”
Order not delivered; company entered administration but refund later received.
“I have now received my refund through the administration company COWGILLS”
My order was not delivered as expected.
“No delivery”
Returned item but refund had not been issued two weeks later.
“the refund is still not issued two weeks later.”
Sale order cancelled and item later relisted at full price.
“Item is available on their website now at the full price.”
Reviewer expresses relief that the company has gone out of business.
“the lying rats have gone out of business”
Item arrived damaged and used; refund and admin follow-up still awaited.
“Item arrived damaged and looked like it had previously been used.”
Order not delivered and company unresponsive while in administration.
“Can't get through by phone”
Order cancelled then the same item relisted at £160 higher.
“they'd simply re-listed the item but for +£160!”
Helpful staff and good prices, saddened by company entering administration.
“Outstanding customer service (Les) and greet priced outdoor equipment.”
Order not sent and no response after company entered administration.
“has not been sent and not responding to phone/email.”
Reviewer says the item was fantastic.
“Fantastic item”
Delivery was prompt and item matched the advertisement.
“Delivery was A1 and all what was advertised”
Fast delivery and great price; reviewer thankful.
“Fast delivery, great price thank you”
Website was easy to use and awning fitted the camper perfectly.
“Easy website to find what your after”
Store assisted with sizing and online order arrived correctly next day.
“The correct size arrived just over a day later.”
Quick delivery, good packaging and excellent communication throughout.
“Great price. Ordered Sunday evening and was with me Wednesday morning.”
Drove over two hours but product components were not available as promised.
“Jim lied about having the bases!”
Awning differed from description and seller refused to treat it as faulty.
“they insisted they would only accept it as an “unwanted item””
I recently purchased camping equipment and outdoor clothing from Winfields Outdoors, and I must say that my experience was truly exceptional. The website was easy to navigate, with a wide range of products on offer from some of the leading brands in the industry including Vango, Jack Wolfskin and Regatta.
The ordering process was quick and simple. Furthermore, delivery was prompt as promised by Winfields Outdoors which left me impressed. Each item ordered arrived tactfully packaged without any damages.
The quality of the products is outstanding; everything looks sturdy enough to withstand harsh weather conditions out in nature. The outdoor clothing fits perfectly too making it comfortable for movement while engaging in activities like hiking or climbing outdoors.
Overall, I have had an excellent customer experience at Winfields Outdoors - their commitment to providing high-quality equipment combined with their outstanding customer service has made me a loyal customer now!
Two products did not match descriptions and returns required paid postage.
“Do not buy from Winfields Outdoors.”
Staff were rude so reviewer left and spent money elsewhere.
“The staff are so rude!”
Received boots in the wrong colour and was denied a full refund.
“they sent me the wrong Color”
Store had many tents and approachable, polite sales staff.
“Sales people are walking around and were very approachable but no way pushy!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Winfields Outdoors is a UK retailer of camping and outdoor gear. It sells tents, awnings, outdoor clothing, footwear and accessories. Customers can shop in its physical stores or order through its website for home delivery. In store, staff offer fittings and sizing help, while customer services handles returns and refunds.