Reviews Analysed
21
We Collect & Analyse Reviews
Winfields Outdoors
Experiences & Reviews
Winfields Outdoors is a UK-based outdoor retailer selling camping gear, outdoor clothing and related accessories via physical stores and an online shop. Consumers researching the company commonly look for information on product quality, delivery performance, returns, and customer service when deciding whether to buy.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
19d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Deliveries and store support are often described as prompt and helpful, but many reviews report cancelled orders, undelivered items and fulfilment failures.
Share
Mixed
28%
💰
Value for money
Some customers note competitive pricing and good sale deals, while others report cancelled sale orders relisted at higher prices and perceived unfair pricing.
Share
Mixed
7%
⚡
User experience
The website and online ordering process are repeatedly described as easy to use; several reviewers highlight quick order placement and straightforward shopping.
Share
Strong
7%
🔧
Product quality
Many reviewers report sturdy, well-fitting gear that meets expectations; a smaller set describe defects or damaged items, including leaks and cracked parts.
Share
Mixed
12%
📞
Communication
Numerous reviews report no response to emails or calls and delays or absence of refund communication; a few reviews note quick, proactive contact from staff.
Share
Weak
15%
⭐
Overall experience
Overall impressions are split: several positive shopping and store experiences, but many customers describe serious issues with fulfilment, refunds and post-sale support.
Share
Mixed
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
Exceptional Customer Experience at Winfield's Outdoor
"I recently purchased camping equipment and outdoor clothing from Winfields Outdoors, and I must say that my experience was truly exceptional. The website was easy to navigate, with a wide range of products on offer from some of the leading brands in the industry including Vango, Jack Wolfskin and Regatta. The ordering process was quick and simple. Furthermore, delivery was prompt as promised by Winfields Outdoors which left me impressed. Each item ordered arrived tactfully packaged without any damages. The quality of the products is outstanding; everything looks sturdy enough to withstand harsh weather conditions out in nature. The outdoor clothing fits perfectly too making it comfortable for movement while engaging in activities like hiking or climbing outdoors. Overall, I have had an excellent customer experience at Winfields Outdoors - their commitment to providing high-quality equipment combined with their outstanding customer service has made me a loyal customer now!"
Bednar
Collected.reviews
Mar 02, 2023
Featured for: detailed positive online purchase review
Brought a tent on sale last October…
"Brought a tent on sale last October used it for the first time 2 weeks ago The tent was brilliant until it started to raining all of a sudden we had a..."
Ross Goddard
Trustpilot
Sep 30, 2025
Featured for: product defect and no response
Order not arrived and can't get through to anyone
"Placed an order on 3rd April for delivery within 3-5 days. Due by 9th April according to the order tracking information. Order seems stuck at "sent to..."
HR
Trustpilot
Sep 30, 2025
Featured for: order stuck; administration no communication
A shout out for the Garforth store
"When I've written a terrible review on Trustpilot (this time for Morrisons) I like to think of a company that has treated me really well recently and..."
Steve
Trustpilot
Sep 30, 2025
Featured for: positive store service; quick exchange
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Ross Goddard
trustpilot.com
Sep 30, 2025
Brought a tent on sale last October…
Brought a tent on sale last October used it for the first time 2 weeks ago The tent was brilliant until it started to raining all of a sudden we had a...
L
Leon Ferguson
trustpilot.com
Sep 30, 2025
Was a simple process to buy online
Was a simple process to buy online. Goods deivered on time and I am happy with the quality...
P
Paul yeung
trustpilot.com
Sep 30, 2025
No delivery of the product after I paid.
No delivery of the p...
B
Brendan
trustpilot.com
Sep 30, 2025
Don't Buy From This Company
No wonder this bunch of crooks has gone out of business. They must have known on 5th April that they wouldn't be honouring my purchase of £35.70 throu...
S
Steve
trustpilot.com
Sep 30, 2025
A shout out for the Garforth store
When I've written a terrible review on Trustpilot (this time for Morrisons) I like to think of a company that has treated me really well recently and...
B
BK
trustpilot.com
Sep 30, 2025
THE COMPANY IS IN ADMINISTRATION
THE COMPANY IS IN ADMINISTRATION! Ordered online on the 07/04/25. I have not received my item or any communication. I have tried calling and emailed....
M
Mark Crosby
trustpilot.com
Sep 30, 2025
No delivery
...
M
MH
trustpilot.com
Sep 30, 2025
Late refund (if at all)
I sent the item back on 2 April as it was not the right size...
A
Alan Darch
trustpilot.com
Sep 30, 2025
Don’t advertise sale items if you are not going to sell at that price!
Placed order in the sale, item didn’t arrive and they cancelled my order. Item is available on their website now at the full pr...
P
Persian Prince
trustpilot.com
Sep 30, 2025
Good riddance to old rubbish
Good riddance , to old rubbish , the lying...
C
Carole Paterson
trustpilot.com
Sep 30, 2025
Poor experience
Poor experience. Item arrived damaged and looked like it had previously been used. The nice gentleman at winsfields online enquiries asked me to retur...
H
HR
trustpilot.com
Sep 30, 2025
Order not arrived and can't get through to anyone
Placed an order on 3rd April for delivery within 3-5 days. Due by 9th April according to the order tracking information. Order seems stuck at "sent to...
D
Disdain
trustpilot.com
Sep 30, 2025
Cancels orders to increase prices
They cancelled my order without explanation and when I went to their website th...
N
Nathan Davies
trustpilot.com
Sep 30, 2025
Outstanding customer service (Les) and…
Outstanding customer service (Les) and greet priced outdoor equipment. It...
a
adam
trustpilot.com
Sep 30, 2025
Company is in administration
Company is in administration. Placed an online order a week ago -...
B
Beverley stokes
trustpilot.com
Sep 30, 2025
Fantastic itemgreat company
...
.
. Leslie Devaney
trustpilot.com
Sep 30, 2025
Delivery was A1 and all what was advertised
...
M
Mrs Sally Thompson
trustpilot.com
Sep 30, 2025
Fast delivery
Fast delivery, gre...
M
MR GRAEME MAIN
trustpilot.com
Sep 30, 2025
Perfect
Easy website to find what your after and also a quick deliv...
E
Elizabeth
trustpilot.com
Sep 30, 2025
Informed online purchase
I went to my local store where they did not have the sandal I thought I wanted in stock. However they brought a size larger for...
Conclusion
Reviews show a clear split in customer experience. Many customers praise the website, straightforward ordering and fast deliveries, and some store teams receive positive mentions for helpful exchanges. However, a substantial number of recent reviews describe cancelled or undelivered orders, delayed or missing refunds and poor responsiveness to emails and calls. If considering a purchase, check payment protection (card or platform guarantees), seek confirmation of stock and delivery timelines, and keep communication records to support any claims with administrators or payment providers.