Reviews Analysed
21
We Collect & Analyse Reviews
WildBounds
Experiences & Reviews
WildBounds is a UK-based online retailer focused on outdoor and travel equipment. It operates an e-commerce store offering product listings, order fulfilment and customer support for consumers shopping for camping, hiking and travel kit.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
11d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Reviewers consistently report fast delivery, prompt handling of problems and practical after‑sales actions such as repairs or paid postage for returns.
Share
Strong
25%
💰
Value for money
Many customers note competitive pricing, discounts and perceived good value when compared to other sellers, often prompting repeat purchases.
Share
Strong
14%
⚡
User experience
Several reviewers describe a clear, easy‑to‑use website and helpful product pages; a few mention the option to view items at a warehouse.
Share
Strong
6%
🔧
Product quality
Product reports are mixed: multiple customers praise item condition and packaging, while a minority experienced faults or items that didn’t meet expectations.
Share
Mixed
11%
📞
Communication
Customers commonly describe quick, polite and helpful responses from the support team, with examples of rapid email and WhatsApp replies.
Share
Strong
17%
⭐
Overall experience
Most reviewers give a positive overall verdict, citing repeat purchases, recommendations and satisfaction with resolution of issues when they occurred.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Excellent Service — Before and After the Sale
"The true mark of a great company is how they respond when something goes wrong after the sale — and Wildbounds absolutely delivered. I had a query reg..."
Mark H
Trustpilot
Sep 30, 2025
Featured for: after-sales repair handled quickly
Nothing but good to say about Wildbounds
"Ok so its worth mentioning that I bought a tent and was sent the wrong one. However the way they dealt with that was brilliant. Ok so I didnt get what..."
Duncan Todd
Trustpilot
Sep 30, 2025
Featured for: wrong item resolved and refunded
Faultless service - recommended!
"Faultless service. I got an amazing price on a new Osprey bag with free shipping (bag received 2 days later on Royal Mail 48) and the website looked g..."
South west sportsman
Trustpilot
Sep 30, 2025
Featured for: praise for website, price, delivery
SLEEPING BAGS AND CAMPING MATS
"Our mats and sleeping bags were delivered today and the kids are very excited that they have their new sleeping bags and camping mats for our family trip next week. We can't wait to use them for our camping trip. The quality is great and the price was unbeatable. The sizes are perfect, unique colors and easy to pack. The camping mats are perfect because they are really thick and you can feel the difference immediately. Thank You for the timely delivery and customer service. It is beyond our expectations. I am glad to have found your website that is straightforward and easy to use."
James Edward
Collected.reviews
Nov 27, 2021
Featured for: product quality, price, website ease
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mark H
trustpilot.com
Sep 30, 2025
Excellent Service — Before and After the Sale
The true mark of a great company is how they respond when something goes wrong after the sale — and Wildbounds absolutely delivered. I had a query reg...
D
Duncan Todd
trustpilot.com
Sep 30, 2025
Nothing but good to say about Wildbounds
Ok so its worth mentioning that I bought a tent and was sent the wrong one. However the way they dealt with that was brilliant. Ok so I didnt get what...
C
Claire Millar
trustpilot.com
Sep 30, 2025
Quick Delivery
Ordered a roller duffle to replace one that had fallen apart and didn't have time to repair before I needed it. It arrived...
A
Anni
trustpilot.com
Sep 30, 2025
Repair of 2 year old bag
Bought an item from them 2 years ago and it needed repair. Contacted Wildbounds and they were very keen to say we should send it back to the manufactu...
M
Matt Evans
trustpilot.com
Sep 30, 2025
Professional, timely responses, helpful
Clear details on website, quick to respond via email, allowed me t...
F
FYN
trustpilot.com
Sep 30, 2025
Fantastic
Really responsive customer services team, replied to my email surprisingly within an hour! Product is good...
J
Joe
trustpilot.com
Sep 30, 2025
I've just purchased the Nalgene Jade…
I've just purchased the Nalgene Jade Monochrome 1L (Narrow Mouth) - what a treat, for a man, with a hankering, for a narrow opening. Currently better...
A
Alex Edwards
trustpilot.com
Sep 30, 2025
All-round excellent
Great products, super-fast delivery...
M
MJP
trustpilot.com
Sep 30, 2025
Great consumer experience
What a great find this company is. Only happend across it whilst searching for a particular brand of serving platter. Great purchase of two...
D
Douglas Wilcox
trustpilot.com
Sep 30, 2025
In stock, great price, prompt delivery.
This was my first purchase from Wildbounds. I had been looking for a particular size of a lightweight rucksack and couldn't find it in stock anywhere...
S
South west sportsman
trustpilot.com
Sep 30, 2025
Faultless service - recommended!
Faultless service. I got an amazing price on a new Osprey bag with free shipping (bag received 2 days later on Royal Mail 48) and the website looked g...
A
Andy M
trustpilot.com
Sep 30, 2025
Absolutely first-class service
Absolutely first-class service Customer support was quick, accurate and polite. The price was the best,...
M
Mr. D Kemp
trustpilot.com
Sep 30, 2025
Absolutely fabulous company
Absolutely fabulous company! Great prices, speedy delivery and...
E
Elizabeth JOHNSON
trustpilot.com
Sep 30, 2025
Really pleased with the service I have…
Really pleased with the service I have had so far from this company. I ordered some Leki walking poles the communication was great...
H
Holly
trustpilot.com
Sep 30, 2025
Great
Great product, discounted price, fast shipping and responsive custome...
K
Kit H
trustpilot.com
Sep 30, 2025
Was actually quite impressed
Was actually quite impressed - ordered a desk mat. Unfortunately when arrived it wasn’t quite as I expected. Re...
S
Sam Tonkin
trustpilot.com
Sep 30, 2025
First time buying from this website
First time buying from this website, very glad I did. Item shipped the same day, arrived the following day. Extensive p...
J
Julie Graham
trustpilot.com
Sep 30, 2025
Great service and price!
Great service and competitive pricing. I received my pu...
J
Jen Besentie
trustpilot.com
Sep 30, 2025
Excellent company
Excellent company. I have purchased from this site twice now. I received the wrong item on my second order but they were so helpful. Customer service...
M
Mike Brookes
trustpilot.com
Sep 30, 2025
*Perfect*
After struggling to buy a pair of Black Diamond 'Windweight' gloves in a sale direct from Black Diamond themselves (what a shower! who fully reflect...
Conclusion
Review content shows consistent strengths in delivery speed, responsive customer support and competitive pricing. Specific examples include quick 48‑hour deliveries, staff named in reviews who handled faults or returns, and the company paying postage for a manufacturer repair. A minority of reviews mention product faults or receiving the wrong item, but those cases were typically resolved with refunds, exchanges or repairs. For shoppers, these reviews suggest WildBounds reliably handles fulfilment and customer service, while product experience is generally positive with occasional issues that are addressed.