Customers often praise store staff and design consultants for being helpful, patient, and knowledgeable. Several reviews mention missed installation dates, damaged deliveries, and quality problems that were not resolved after purchase. Some accounts describe orders being cancelled and refunds delayed, with customers having to escalate to get results. Reviews show a clear split: strong in-store help, but frequent problems once the sale is complete.
Examples from available reviews (Mar 2023 – Mar 2026).
Jasmine provided very helpful and professional customer service beyond expectations.
“Jasmine was incredibly helpful in assisting me with my purchase.”
Kitchen project suffered from poor management, missed dates and weak communication.
“Missed install dates, wrong items, lack of communication”
Poor bathroom installation caused leaks and broken shower; follow-up was difficult.
“DO NOT GET YOUR BATHROOMS DONE BY WICKES!”
Wicks Of Fareham planned and fitted the kitchen successfully with coordinated trades.
“Fitted by Dean with great skill and patience”
Reviewers often name specific store staff and designers for knowledgeable, patient support, plus practical help with loading or planning. Other reviews describe aggressive or unskilled installers and cancelled orders that customers had to dispute to resolve. The result is a mix of consistently good front-line service and notable failures around installation and fulfilment.
Price and value come up only now and then. A few customers mention fair pricing and a wide product range. Overall, there is no strong trend of value praise or repeated value complaints.
Many describe store visits as quick and efficient, with staff helping find items and speed up purchases. Some report misleading showroom displays or stock changes that led to unexpected outcomes. A small number also mention frequent tannoy announcements and access barriers in stores.
Several reviews mention items arriving damaged, including chipped samples and units delivered for installation that were below standard. Some accounts describe poor workmanship leading to leaks, floor damage, or repairs that continued afterward. A minority of reviews report fitted projects that went well and installations done to a good standard.
Customers report missed installation dates, orders cancelled without notice, and long waits for customer-service replies. Design consultants and some store staff are praised for clear updates during planning. The main communication problems show up around scheduling, delivery updates, and after-sales responses.
Reviews are split between positive in-store and design experiences and negative issues after purchase, especially with delivery, installation, and quality. Low ratings most often follow unresolved installation problems and slow or missing customer-service responses. Positive overall reviews usually involve simple purchases or fitted projects that were managed well.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Caitlin assisted trade card signup and provided great service.
“Really helped,great service.”
Madjid provided quality service during the visit.
“Quality service by Madjid”
Store assistant Cydney redirected us and helped when stock lacked.
“she was just wonderful”
Bathroom installation had poor workmanship, multiple failures and unresolved issues.
“poor workmanship, unprofessional conduct, and an utter failure to resolve critical issues.”
Multi-driver delivery caused delays and required dispute over unloading wood.
“delivery by 3 different drivers”
Multiple DXL deliveries arrived damaged and customer awaits another delivery.
“each time the doors have been delivered damaged.”
Dawn and Maddie were very helpful and approachable during the visit.
“Dawn & Maddie were brilliant so helpful”
Adam provided excellent design service with attention to every detail.
“Adam has been brilliant from start to finish in designing our kitchen and bathroom!”
Dawn and Maddie were attentive and helped with a large order.
“very attentive and helpful.”
Entire in-store experience buying bathroom supplies was a pleasant one.
“the whole experience was a pleasure.”
Frequent tannoy announcements played every minute and were irritating.
“EVERY MINUTE.”
Cam provided outstanding, patient service with strong attention to detail.
“outstanding service”
Faz was knowledgeable, helpful and supportive throughout the kitchen process.
“Our design consultant was Faz, so knowledgable and helpful”
Carl Price provided excellent, knowledgeable and helpful kitchen design advice.
“Very knowledgeable and had lots of great ideas.”
Wickes supported a school project and Ralph provided efficient assistance.
“provide us with some resources to get this off the ground.”
Adam Weston was patient and answered all kitchen planning queries readily.
“Adam Weston has been extremely kind, helpful and patient”
Craig helped carry a heavy item to the car and was courteous.
“He is so friendly and curtious nothing to much trouble”
Chelsea Rowe provided friendly, clear and stress-free assistance locating needed items.
“made the whole experience quick and stress-free.”
Split delivery failed due to poor scheduling and driver issues.
“Terrible service and information systems.”
Poor workmanship caused leaks and company refuses responsibility under warranty.
“Now, our shower is lifting our floor tiles and leaking into our living room”
I recently had the pleasure of shopping at Wickes and I must say it was a wonderful experience. From the moment I walked into the store, I was warmly greeted by their helpful staff who were able to direct me towards products that suited my needs.
What impressed me most about Wickes was their wide range of home improvement products. Whether you are a trade professional or just your average DIY enthusiast, there is something for everyone here. Their prices were also very reasonable compared to other stores in the area.
Moreover, if you ever get stuck on your project, they have an abundance of resources available on their website. I found this incredibly useful as it gave me plenty of tips and advice throughout my home renovation journey.
Overall, my experience at Wickes was outstanding and has made me a loyal customer going forward. They truly live up to their motto by providing quality products coupled with excellent customer service that exceeded all expectations
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wickes is a UK home improvement retailer with stores nationwide and an online shop. It sells building materials, kitchens, bathrooms, tiles, doors, radiators, tools, and decorating supplies. Wickes provides trade accounts, online ordering, click-and-collect, and home delivery. The company offers design consultations and arranges installation through approved fitters. Many stores also have trade counters and in-store stock for both builders and DIY customers.