Reviews show a clear pattern: many customers commend named store staff and design consultants for helpful, detailed service. Recurrent issues centre on delivery partners and a few installation jobs that customers found unsatisfactory. If you plan to buy fitted products or book installation, get written delivery arrangements, installation warranties and inspect goods on arrival. For shopping or design appointments, expect attentive in‑store support but check delivery and installation terms in advance.
Examples from available reviews (Mar 2023 – Feb 2026).
Bathroom installation had poor workmanship, multiple failures and unresolved issues.
“poor workmanship, unprofessional conduct, and an utter failure to resolve critical issues.”
Adam provided excellent design service with attention to every detail.
“Adam has been brilliant from start to finish in designing our kitchen and bathroom!”
Multiple DXL deliveries arrived damaged and customer awaits another delivery.
“each time the doors have been delivered damaged.”
Wickes Sheffield North donated foam tiles and staff were very helpful.
“Top notch customer service!”
Most reviews praise helpful store staff and design consultants by name; a minority report issues with installers or delivery handling.
A few reviewers note reasonable pricing, while others report paying for high‑cost installations that later showed workmanship problems.
Many customers describe smooth in‑store appointments, sign‑ups and website resources; a smaller group report frustrating delivery or site announcements.
There are isolated positive mentions of product range, but several reports describe damaged deliveries and inadequate installation workmanship.
Named staff are often described as clear and helpful; however multiple reviews cite poor delivery communication and unhelpful customer relations responses.
Overall impressions skew positive thanks to helpful staff and design support, offset by sporadic delivery and installation complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Caitlin assisted trade card signup and provided great service.
“Really helped,great service.”
Madjid provided quality service during the visit.
“Quality service by Madjid”
Store assistant Cydney redirected us and helped when stock lacked.
“she was just wonderful”
Bathroom installation had poor workmanship, multiple failures and unresolved issues.
“poor workmanship, unprofessional conduct, and an utter failure to resolve critical issues.”
Multi-driver delivery caused delays and required dispute over unloading wood.
“delivery by 3 different drivers”
Multiple DXL deliveries arrived damaged and customer awaits another delivery.
“each time the doors have been delivered damaged.”
Dawn and Maddie were very helpful and approachable during the visit.
“Dawn & Maddie were brilliant so helpful”
Adam provided excellent design service with attention to every detail.
“Adam has been brilliant from start to finish in designing our kitchen and bathroom!”
Dawn and Maddie were attentive and helped with a large order.
“very attentive and helpful.”
Entire in-store experience buying bathroom supplies was a pleasant one.
“the whole experience was a pleasure.”
Frequent tannoy announcements played every minute and were irritating.
“EVERY MINUTE.”
Cam provided outstanding, patient service with strong attention to detail.
“outstanding service”
Faz was knowledgeable, helpful and supportive throughout the kitchen process.
“Our design consultant was Faz, so knowledgable and helpful”
Carl Price provided excellent, knowledgeable and helpful kitchen design advice.
“Very knowledgeable and had lots of great ideas.”
Wickes supported a school project and Ralph provided efficient assistance.
“provide us with some resources to get this off the ground.”
Adam Weston was patient and answered all kitchen planning queries readily.
“Adam Weston has been extremely kind, helpful and patient”
Craig helped carry a heavy item to the car and was courteous.
“He is so friendly and curtious nothing to much trouble”
Chelsea Rowe provided friendly, clear and stress-free assistance locating needed items.
“made the whole experience quick and stress-free.”
Split delivery failed due to poor scheduling and driver issues.
“Terrible service and information systems.”
Poor workmanship caused leaks and company refuses responsibility under warranty.
“Now, our shower is lifting our floor tiles and leaking into our living room”
I recently had the pleasure of shopping at Wickes and I must say it was a wonderful experience. From the moment I walked into the store, I was warmly greeted by their helpful staff who were able to direct me towards products that suited my needs.
What impressed me most about Wickes was their wide range of home improvement products. Whether you are a trade professional or just your average DIY enthusiast, there is something for everyone here. Their prices were also very reasonable compared to other stores in the area.
Moreover, if you ever get stuck on your project, they have an abundance of resources available on their website. I found this incredibly useful as it gave me plenty of tips and advice throughout my home renovation journey.
Overall, my experience at Wickes was outstanding and has made me a loyal customer going forward. They truly live up to their motto by providing quality products coupled with excellent customer service that exceeded all expectations
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wickes is a UK-based home improvement retailer supplying DIY, trade and kitchen & bathroom products through nationwide branches and an online shop. The business also offers design consultations and fulfilment services such as home delivery and installation packages commonly used by both consumers and tradespeople.