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We Collect & Analyse Reviews

White Stuff
Experiences & Reviews

White Stuff is a UK-based clothing and lifestyle retailer selling menswear, womenswear, accessories and homeware through physical shops and an online store. Shoppers commonly consult reviews to assess in-store service, product fit and quality, delivery times and returns before buying.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 13d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Many reviews describe helpful, attentive shop staff who assist with sizing, stock checks and recommendations, creating a positive in-store experience.

Share
24%
Strong
💰

Value for money

Several reviewers note fair pricing and useful discounts; a minority question initial price levels for specific garments compared with alternatives.

Share
9%
Strong
⚡

User experience

Customers often report pleasant, well-displayed shops and easy returns; however delivery speed is inconsistent across reviews and affects satisfaction.

Share
27%
Strong
🔧

Product quality

Many reviewers praise fabric, fit and colours, though a few mention flimsy material or disappointing construction on individual items.

Share
12%
Strong
📞

Communication

Some shoppers praise prompt issue resolution and helpful staff; others report slow deliveries and delayed refunds that reduced confidence.

Share
6%
Weak
⭐

Overall experience

Overall impressions are largely positive for in-store shopping and product satisfaction, with delivery and refund problems cited as main downsides.

Share
22%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

B
Bronte Anderson
trustpilot.com Sep 30, 2025

Great customer service

The man who helped us was so lovely, with suggestions for my moth...

F
Fiona Valentine
trustpilot.com Sep 30, 2025

Incredibly helpful staff when iI made a…

Incredibly helpful staff when iI made a mistake ordering o...

C
Clare
trustpilot.com Sep 30, 2025

Delivery took longer than expected

Delivery took longer than expected, top was disappointing, poorly ma...

K
Karen McCabe
trustpilot.com Sep 30, 2025

I like Whitestuff clothes

I like Whitestuff clothes. The store in Chester always looks well...

T
T H
trustpilot.com Sep 30, 2025

Prompt delivery via Evri.

Prompt delivery via Evri. Loved the bright colours of my bag, will be ideal for my next...

M
MS A SCOLA
trustpilot.com Sep 30, 2025

Good Fairy in Tunbridge Wells…

The saleswoman at the Tunbridge Wells shop was incredibly helpful and professional. I got to fin...

M
Mrs. Wilma Traill
trustpilot.com Sep 30, 2025

Lovely friendly helpful staff- this is…

Lovely friendly helpful staff- this is the way shopping should be😊delighted with items purchased - one o...

F
Frances Clarke
trustpilot.com Sep 30, 2025

Friendly staff

Lovely shop, clothes beautifully displayed. Staff very helpf...

J
Joy Thomas
trustpilot.com Sep 30, 2025

Your staff were very helpful

Your staff were very helpful. I wanted a dress I’d seen on lin...

M
Ms C Chivima
trustpilot.com Sep 30, 2025

Lovely experience

Lovely experience, staff extremely...

M
Michael
trustpilot.com Sep 30, 2025

Shock Horror … no orange polo!

My experience with White Stuff is mainly through the Nottingham shop on Bridlesmith Gate … lovely staff and plenty of stock BUT no utility polo shirt...

W
Wendy Smith
trustpilot.com Sep 30, 2025

I was very impressed with how easy it…

I was very impressed with how easy it was to return some of the clothe...

D
Debbie JW
trustpilot.com Sep 30, 2025

Very helpful staff

Very helpful staff,...

d
denise Chamley
trustpilot.com Sep 30, 2025

All good and pleasant shopping…

All good and pleasant...

B
Baz
trustpilot.com Sep 30, 2025

Looking for a smart casual jacket

Looking for a smart casual blazer for an upcoming wedding. Browsing through various companies websites and honestly White Stuff wasn't one of my go-to...

M
Mohammed Al-Tala'a
trustpilot.com Sep 30, 2025

Excellent service helpful

...

D
Diane Howard
trustpilot.com Sep 30, 2025

Very good service

Very good service, shop was clean and looked invitin...

M
Mr a morton
trustpilot.com Sep 30, 2025

In this day and age when MOST companies…

In this day and age when MOST companies speedily send out orders, my order with White Stuff has taken FAR TOO long. S...

T
Tina Oakley
trustpilot.com Sep 30, 2025

Friendly helpful staff

Friendly staff that helped me pick the right size. All staff said hello when we either en...

W
William Brown
trustpilot.com Sep 30, 2025

Pleasant shop with adeqaute changing…

Pleasant shop with adeqaute changing areas. Dubious advertisin gof sales stating 20% off and then in small print 'nearly'. Advertising gimmick but why...

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Conclusion

Reviews indicate White Stuff is consistently praised for helpful shop staff, tidy displays and items that often match colour, fit and feel expectations. Several customers highlight straightforward in-store returns and useful discounts as positives. The main recurring issues are slower-than-expected delivery times and a few reports of delayed refunds or disappointing individual items. If delivery speed or refund turnaround is important, consider shopping in-store where available or checking delivery estimates before ordering.