Reviews focus on strong in-store service and generally well-made clothing. Shoppers often mention friendly, helpful staff and tidy, well-presented shops. Delivery and online updates feel hit-and-miss, with complaints about slow shipping and one report of a tampered parcel. Fewer customers say the colour or build did not match what they expected.
Examples from available reviews (Feb 2023 – Mar 2026).
Friendly, helpful service from a staff member named Jennifer.
“Very friendly and helpful.”
Impressed by item quality and prompt delivery.
“I was impressed with the quality of the items.”
Delivery took far too long compared with other companies.
“my order with White Stuff has taken FAR TOO long.”
Colour differed from pictures and quality felt poor for the price.
“colour was totally different in pictures and quality was poor for the price”
Most feedback centres on staff, with many reviewers praising friendly, proactive assistants and naming team members who helped with sizing. Several shoppers also describe quick fixes when things went wrong, such as correcting online order mistakes. A smaller number raise concerns about delivery handling and the condition of parcels.
Several shoppers call the products fairly priced and good value, with coats and knitwear singled out. Fewer reviews question prices or sale messaging and say some items felt overpriced. A handful rate certain pieces as poor value because the materials felt flimsy or the construction disappointed.
Many describe store visits as enjoyable, pointing to tidy displays and welcoming layouts that make browsing easy. Staff input often stands out, with personal recommendations and fitting advice improving the visit. A few isolated comments mention frustration over discontinued lines or missing small items.
Many reviewers report good fit and finish, highlighting well-made cardigans, coats, and other items that met expectations. Several also praise the fabric quality and tailoring. A smaller but clear set of comments points to colour not matching expectations, flimsy materials, or poor construction.
Customer service responses vary: some reviews mention quick, helpful replies and fast fixes in store. Others describe delayed orders and not enough updates from support. Reviews also suggest delivery partners perform inconsistently.
Feedback splits between very positive store visits and negative reports about online fulfilment, showing a clear gap in outcomes. Many strong reviews rest on helpful staff and satisfying purchases. Lower ratings tend to cite slow delivery, tampered parcels, or products that fell short of expectations.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Tights were good quality but parcel appeared tampered with during delivery.
“This packet had also been opened, resealed and then replaced.”
Beautiful dresses and helpful in-store staff.
“Beautiful dresses, helpful staff in shop.”
Colour differed from pictures and quality felt poor for the price.
“colour was totally different in pictures and quality was poor for the price”
Easy ordering and delivery within the stated two-day timeframe.
“delivered within two days in the timeframe given.”
Friendly, helpful service from a staff member named Jennifer.
“Very friendly and helpful.”
Garment had lovely quality and a nice fit.
“Lovely quality nice fit can wait to wear”
Pleasant town store with friendly staff and good displays.
“Always a lovely experience as everything is displayed beautifully, staff are friendly and helpful.”
Lois cardigan had a flattering fit; staff were helpful in store.
“Perfect fitted shape and much more flattering than the Lulu cardigans”
Beautiful, good-quality coat and consistently helpful Eastbourne staff.
“Very good quality,and as always good value for the money.”
Impressed by item quality and prompt delivery.
“I was impressed with the quality of the items.”
Staff were friendly, helpful, and a credit to the business.
“The staff were really friendly and helpful.”
Customer enjoys the shop and many of its items.
“Love their shop and a lot of their items”
Staff went above and beyond to fetch sunglasses and assist.
“Fabulous service in the Norwich WS today”
Pleasant assistant who chatted and provided helpful assistance.
“The assistant was very pleasant and chatted but was very helpful.”
Jennifer provided exceptional, patient service and helpful sizing advice.
“Jennifer at the Lymington store was amazing this morning.”
Polite staff and neat store but disappointed about dog treats.
“Big disappointment that no dog treats are now available.”
Holt store is lovely with very helpful staff.
“Holt White stuff is a lovely store to visit and very helpful staff”
Order delayed and customer services have not responded satisfactorily.
“I'm still waiting for an order placed on the 3rd of this month.”
Helpful staff, excellent service and a complimentary carrier bag.
“Super helpful, excellent service, & complimentary carrier bag too!”
Consistently enjoyable shopping with friendly, helpful staff and good advice.
“I have always found the staff friendly and helpful.”
Helpful staff provided personalised assistance to find the right gift.
“Wonderful customer service.”
Staff quickly resolved an online ordering mistake.
“A million thanks for sorting my issues so promptly.”
Top was poor quality and delivery was slower than expected.
“poorly made with flimsy material.”
Pleasant in-store experience with friendly staff and good displays.
“The store colleagues today were friendly and welcoming”
Bag arrived promptly and bright colours pleased the reviewer.
“Prompt delivery via Evri.”
Helpful, professional saleswoman helped find the desired shoes.
“The saleswoman at the Tunbridge Wells shop was incredibly helpful and professional.”
Friendly staff provided helpful recommendations and enjoyable shopping.
“Lovely friendly helpful staff- this is the way shopping should be😊”
Friendly staff, attractive displays, and a welcome discount.
“Staff very helpful and friendly.”
Staff located the desired dress and found the correct size.
“Your staff were very helpful.”
Attentive and helpful staff made for a lovely experience.
“Lovely experience, staff extremely attentive, helpful and forthcoming..”
Generally positive experience; goods good quality and fairly priced.
“goods are fine quality in my opinion...and fairly priced”
Easy returns process and friendly, welcoming staff.
“I was very impressed with how easy it was to return some of the clothes that didn’t fit”
Helpful staff and a lovely manager provided good service.
“Very helpful staff, and lovely manager”
All good and a pleasant shopping experience.
“All good and pleasant shopping experience.”
Found ideal cord blazer in store; pleased with fit and price.
“it looked and felt great.”
Staff provided excellent and helpful service.
“Excellent service helpful”
Clean inviting shop with pleasant, helpful staff.
“shop was clean and looked inviting”
Delivery took far too long compared with other companies.
“my order with White Stuff has taken FAR TOO long.”
Friendly staff helped with sizing and a 20% discount encouraged purchase.
“Friendly staff that helped me pick the right size.”
Shop pleasant but advertising and pricing felt misleading and overpriced.
“Dubious advertisin gof sales stating 20% off and then in small print 'nearly'.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
White Stuff is a British clothing and lifestyle retailer selling womenswear, menswear, and accessories. Its range includes knitwear, coats, dresses, trousers, and casual accessories, available in high-street shops and through its online store. Customers can order online for home delivery or visit a local store for fitting advice and returns. The retailer runs staffed shops across the UK and offers customer support through store teams and online channels.