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We Collect & Analyse Reviews

White Stores
Experiences & Reviews

White Stores is a retailer of home and garden products, including furniture, outdoor structures, decorative items and storage solutions. The company operates via an online shop and physical showrooms and is known for offering deliveries and installation services. People reading reviews often look for information on product quality, delivery performance, returns and customer support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 16d
Overall Rating
4.8

Our Analysis

🎯

Service quality

Most reviews praise ordering, delivery and in-store help; a small number report problems with returns and refund handling.

Share
30%
Strong
💰

Value for money

A few reviewers cite competitive pricing and good value for specific items, but mentions are limited and not comprehensive.

Share
3%
Mixed
⚡

User experience

Shopper experience is reported as straightforward (showroom visits and site use), though only a small number of reviews mention UX directly.

Share
5%
Mixed
🔧

Product quality

Many customers describe well-built, durable furniture and accessories; occasional minor issues (missing parts, one damaged arrival) were resolved.

Share
22%
Strong
📞

Communication

Several reviews praise prompt, named staff responses and proactive delivery updates; one review highlights poor returns communication.

Share
8%
Strong
⭐

Overall experience

Most reviewers report a positive end-to-end experience, noting fast delivery and satisfactory products; returns/refund difficulties recur in one report.

Share
33%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025

D
Danny
External Source Oct 02, 2025

Great shopping experience with White…

Great shopping experience with White Stores, from initially...

A
A Greenwood
External Source Oct 02, 2025

Excellent form start to finish

Ordering & delivery was easy & fast. The furniture is well built and the...

M
Mr R Dodds
External Source Oct 02, 2025

First class

...

V
Vee
External Source Oct 02, 2025

Excellent product.

Easy to order, no problems with d...

A
Avril Taylor
External Source Oct 02, 2025

Love my item

Easy to order the item on line and speedy delivery. The item, (a wate...

R
Ronnie Molloy
External Source Oct 02, 2025

Poor refund service

Good delivery service from them, however returning an item to them is appalling. You have to pay for the returns and wait 5-7 working days to get a re...

S
Sb
External Source Oct 01, 2025

Excellent service

Our purchase was everything we hoped...

G
Geraldine Bentley
External Source Oct 01, 2025

A smooth around transaction delivered…

A smooth around transaction delivered on ti...

A
Avril Stockwell
External Source Oct 01, 2025

Excellent customer service!

One of my items arrived broken, I emailed and expected a response within a few days, however the very next day Millie responded and confirmed that a r...

P
Paul
External Source Oct 01, 2025

Great service

My order was delivered very quickly with no fuss and the Pergola is excellent quality, when I had a problem with a pull down blind Natalia sort...

J
Julie Pearman
External Source Oct 01, 2025

A prompt resolution to the mix up on…

A prompt resolution to the mix up on the delivery w...

B
Beverley Bell
External Source Oct 01, 2025

Absolutely delighed!!!

The store was very tastefully laid out with a great choice of furniture. We chose what we required for our new summer house,...

M
Mr Tony Langley
External Source Oct 01, 2025

Delivery of my outside screens was…

Delivery of my outside screens was excellent pl...

C
Customer
External Source Oct 01, 2025

Felix gave great customer service.

Felix dealt with the order. He was very hel...

M
Mrs Cross
External Source Oct 01, 2025

Excellent product and fast delivery

Excellent product and fast delivery We have enjoyed sitting on our garden chairs and...

J
Jane S
External Source Oct 01, 2025

Really happy, excellent quality

Great product. A few small bits missing from the delivery according to the assembly instructions but the make no diff...

E
Elizabeth Bhattacharya
External Source Oct 01, 2025

Good communication and product

I ordered some garden furniture covers and noticed they were the wrong size. I immediately chatted with white stores who corrected. I was upd...

B
BETH
External Source Sep 30, 2025

Quality product

Quality product, grea...

M
Michael G
External Source Sep 30, 2025

Site simple to use

Site simple to use, quick d...

R
Radha Shiwakoti
External Source Sep 30, 2025

Review

It was delivered qui...

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Conclusion

Reviewers most commonly highlight reliable delivery, helpful showroom staff and well-made garden and home products. Several customers report fast responses from named staff and prompt replacements when items arrived damaged. A recurring negative point is the returns and refund process, which one reviewer described as slow and requiring repeated contact. If you are considering White Stores, check the returns policy before buying and keep records of returns; contacting customer service directly has been shown to resolve issues for other buyers.