Reviews repeatedly highlight solid build quality, fast delivery, and attentive customer support. Many customers describe smooth online ordering and helpful assistance in showrooms. A few mention problems with returns, refunds, or a product that did not meet its guarantee. Most negative feedback focuses on a single issue rather than repeated problems.
Examples from available reviews (Jan 2024 – Feb 2026).
Installers arrived on time and professionally installed the outdoor pergola.
“Mark and Abraham came right at the time and did a fantastic job to install my outdoor Pergola, both of them were very courteous and professional.”
Straightforward ordering, prompt delivery, and high-quality furniture covers.
“Prompt delivery and delighted with the quality of my garden furniture covers.”
Delivery was good but returns and refund process was appalling.
“returning an item to them is appalling.”
Reviewer stated it didn't live up to the guarantee.
“Didn’t live up to guarantee”
Many reviews mention on-time delivery teams, professional installers, and helpful showroom staff. Reviewers often name specific employees and say staff fixed problems quickly. One review pointed to a poor returns experience as an outlier.
Customers regularly praise competitive prices and say their purchases feel good value. Several comments link the price to satisfaction with the product. No pattern of overpricing complaints appears.
Customers describe online ordering as easy and the website as simple to navigate. Showroom visits come across as straightforward, with timely transactions. A small number of reviews mention small parts missing on delivery.
Most feedback focuses on sturdy products and careful packaging on arrival. Reviewers mention durable furniture, well-made covers, and attractive seasonal items. A minority report a guarantee not being met or components missing.
Many reviews note quick replies by phone and email and clear delivery updates. Staff get credit for organising replacements and answering questions fast. Complaints about communication around returns are uncommon but strongly phrased.
Feedback is strongly positive overall, with frequent five-star praise for products, delivery, and service. Negative comments are limited and mainly centre on returns, refunds, or one-off guarantee issues. There is little sign of customers splitting into sharply opposing views.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (19) · Quotes shortened · As of: February 2026
Easy ordering, excellent delivery and a good overall experience.
“A good experience from start to finish”
Installers arrived on time and professionally installed the outdoor pergola.
“Mark and Abraham came right at the time and did a fantastic job to install my outdoor Pergola, both of them were very courteous and professional.”
Straightforward ordering, prompt delivery, and high-quality furniture covers.
“Prompt delivery and delighted with the quality of my garden furniture covers.”
Customer service quickly remedied a manufacturer-related issue by phone.
“White Stores remedied the situation within a 5 minute phone.”
Impressed by product quality with speedy, secure delivery.
“Speedy and secure delivery.”
Jenny provided polite, efficient customer service and resolved the query quickly.
“Jenny in the customer service team was fantastic.”
Becky at the York store provided knowledgeable, patient help during selection.
“Becky was extremely helpful and patient!”
Reviewer praised the store and its great prices.
“Great prices. Great store.”
Reviewer described the product as excellent quality.
“Excellent quality”
Product was well made, arrived undamaged and well packed.
“the product was well made, no damage packing was good well pleased”
Purchased skirt in the sales was very good quality and admired.
“Beautiful skirt purchased in sales. Very good quality and everyone admired it”
Fast delivery and Millie quickly arranged a replacement for missing clip.
“The cover was missing a clip, phoned the store and spoke to Millie”
Reviewer stated it didn't live up to the guarantee.
“Didn’t live up to guarantee”
Loved the outdoor furniture; delivered on time and in perfect condition.
“Delivered on time and in perfect condition.”
Purchased in January; hasn't been tested yet but looks good so far.
“All looks good so far .”
Helpful telephone customer service sourced items and swift, well-packed delivery.
“Delivery of goods was swift and well packaged.”
Very good customer care and top service from help desk team.
“Very good customer care/help desk team.”
Excellent quality products delivered promptly and well packaged.
“Excellent quality products delivered promptly and well packaged”
Millie was very helpful in dealing with the customer's request.
“Millie has been so helpful in dealing with my request Thank you”
Great product offered at a great price.
“Great product and at a great price!”
Smooth shopping experience from showroom visit to delivery.
“Great shopping experience with White Stores”
Well-built furniture with easy, fast ordering and delivery.
“The furniture is well built and the cushions are super thick.”
The reviewer simply wrote 'First class'.
“First class”
Easy ordering, problem-free delivery and an excellent product.
“Easy to order, no problems with delivery and an excellent product.”
Easy online ordering, speedy delivery and well-packaged item.
“Easy to order the item on line and speedy delivery.”
Delivery was good but returns and refund process was appalling.
“returning an item to them is appalling.”
Purchase met expectations and customer service was excellent.
“customer service was excellent”
Smooth transaction delivered on time with good quality and price.
“A smooth around transaction delivered on time and item was of a good quality and price”
Item arrived broken but customer service promptly dispatched a replacement.
“the very next day Millie responded and confirmed that a replacement item was being dispatched with immediate effect.”
Quick, fuss-free delivery and helpful support resolving a product issue.
“My order was delivered very quickly with no fuss”
Delivery mix-up was promptly resolved and rescheduled for next week.
“A prompt resolution to the mix up on the delivery”
Helpful salesman, timely delivery, and attractive store with great furniture choice.
“Delivered when advised and looks fantastic”
Excellent delivery and quick, professional installation of outside screens.
“Delivery of my outside screens was excellent plus installation was very quick and professional.”
Felix processed the order promptly and was very helpful.
“Felix dealt with the order. He was very help full and processed my order straight away.”
Excellent product with fast delivery; garden chairs are enjoyable.
“Excellent product and fast delivery”
Great product and quality despite a few small parts missing.
“A few small bits missing from the delivery according to the assembly instructions”
Company corrected sizing issue and provided delivery updates; covers fit well.
“they fit a treat and are super quality.”
High quality product and great service were provided.
“Quality product, great service.”
Website was simple to use with quick delivery and competitive price.
“Site simple to use, quick delivery, competitive price.”
Item was delivered quickly and looks good.
“It was delivered quickly. It looks good.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
White Stores is a UK retailer of home and garden products, selling through an online shop and physical showrooms. Its website uses product pages with photos, specifications, sizes, and prices to help shoppers choose. Customers can reach support by phone or email for both pre-sale questions and post-sale help. The site also sets out returns and warranty terms and lists delivery options.