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We Collect & Analyse Reviews

Water Butts Direct
Experiences & Reviews

Water Butts Direct is a UK online retailer focused on rainwater-harvesting products such as water butts, diverters, connectors and related accessories. The business operates an e-commerce site offering product specifications, multiple brands and home delivery. Shoppers comparing suppliers should check stock status, included fittings, delivery options and promotional terms before purchase.

Overview & Key Metrics

Reviews Analysed 17
Positive Sentiment 41%
Latest Review 13d
Overall Rating
2.6

Our Analysis

🎯

Service quality

Delivery and customer service are inconsistent: some customers report fast dispatch, many report cancellations, delays or unhelpful staff responses.

Share
21%
Weak
💰

Value for money

Mixed views on price: a few customers find products affordable, but several say costs are high or that buying direct would be cheaper.

Share
10%
Weak

User experience

Website, ordering and product information draw criticism: unclear stock labels, missing specifications and fragmented deliveries are recurring issues.

Share
18%
Weak
🔧

Product quality

Most buyers report solid, well-made water butts and effective diverters; a minority report leaks, missing fittings or transit damage.

Share
12%
Strong
📞

Communication

Many reviews note poor or absent communication about stock, refunds and promotions; a smaller number describe timely, helpful follow-ups.

Share
13%
Weak

Overall experience

Customer experiences vary: several praise product quality and quick delivery, but a substantial number report cancellations, delays or confusing service.

Share
25%
Mixed

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 17 reviews

All Customer Reviews

Sources: Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: September 2025

P
Paul Thomas
trustpilot.com Sep 30, 2025

Great service

I found I had a leaking waterbutt on Sunday morning and wanted to replace it as soon as possible. Waterbutts Direct had a good selection so ordered mi...

T
Tina
trustpilot.com Sep 30, 2025

Poor communication through and through

I ordered a £350 product on-line, it was listed as “in stock”, and I received a confirmation of my order. A week later, the product had not been deliv...

K
KC
trustpilot.com Sep 30, 2025

Says water butt in stock on line but it…

Says water butt in stock on line but it wasn't. I waited, and did not arrive. Now other retailers are also out of stock and I can not get the one I wa...

G
Gab
trustpilot.com Sep 30, 2025

Terrible

Spend over £200 on a water butt only to find no drain diversion connection included. when I called was told " it doesnt say it is included and doesn...

G
Gavan Kingdon
trustpilot.com Sep 30, 2025

Another company that list items "in stock" to get your business

WaterButtsDirect are effectively a drop shipping company, seemingly a middle-man to the product manufacturers and don't stock items, although their we...

M
MP
trustpilot.com Sep 30, 2025

Sale via cookies?

Regret visiting site as now have their ads everywhere (after clicking on 'reject' cookies). Do...

I
Ian H
trustpilot.com Sep 30, 2025

No info on the pipe diameter

No info on the pipe diameter of the diverter, so I ordered the wrong extension hose. I had to cobble together with mastic and jubilee clips to make it...

N
Nigel Cottell
trustpilot.com Sep 30, 2025

Delayso…

I have used this Company on numerous occasions and the service has been exemplary. However, my latest purchase has been a disaster. I purchas...

A
AG
trustpilot.com Sep 30, 2025

quick delivery and good product

Great service from Water Butts Direct - they delivered very quickly. And the Harcostar wat...

J
John
trustpilot.com Sep 30, 2025

Good product, but poor delivery performance

I’ve had four butts over the last two years. I’ve been pleased with the products that met design and quality expectations. But the last one went to th...

D
David Dunn
trustpilot.com Sep 30, 2025

Poor service; misleading offer

Northumbrian Water direct it’s customers to this firm to buy a water butt. Saw that they had a Black Friday deal of 20% off advertised on the Northumb...

P
Paul Gillon
trustpilot.com Sep 30, 2025

Hopeless

Hopeless. In my opinion completely over priced for something...

D
Dog walker
trustpilot.com Sep 30, 2025

Superb customer service

I am very pleased with my new water butts, they look really good and appear to be excellent quality. I must also praise their excellent customer servi...

j
john williams
trustpilot.com Sep 30, 2025

go direct to maker and save

i advise anybody looking to buy a water butt to go directly to the manufacturer as they were a l...

P
Paul Cavill
trustpilot.com Sep 30, 2025

Awful service

Awful service, placed order for a water butt and connector, received confirmation with an order number sent instructions on how to fit both, took paym...

K
Kricho
trustpilot.com Sep 30, 2025

Fast delivery and good product

Ordered a large waterbutt. It was despatched very quickly and we are v...

R
Roseline
Collected.reviews Nov 24, 2021

Wall-Mounted Water Butts

I ordered a complete set of wall-mounted water butt from this company and am really satisfied with my order. Compared to the traditional underground water storage system, the water butt is the more affordable solution for acquiring a large volume of rainwater. Being a green solution to collect rainwater, it doesn't only save the environment from pollution, but also reduces the risk of fire caused by methane or hydrogen sulfide gases generated from decomposing animal manure. I really like the Water Butt that I ordered, it works great and is very sturdy. I needed to attach it to a wall and that wasn't a problem at all, the Water Butt is mounted firmly and works perfectly for my utility room. Thank you for your great service and providing such a worthwhile product.

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Conclusion

Reviews show a pattern of generally good product quality—customers frequently report sturdy water butts and effective diverters—but recurring problems with ordering and communication. Multiple reviewers describe misleading “in stock” indicators, delayed or cancelled deliveries and unanswered queries. Several complaints centre on missing fittings or unclear item descriptions; confirm which parts are included before purchase. If you value fast, reliable delivery and clear communication, verify stock and ask for dispatch or tracking details at the point of order.