Reviews show a pattern of generally good product quality—customers frequently report sturdy water butts and effective diverters—but recurring problems with ordering and communication. Multiple reviewers describe misleading “in stock” indicators, delayed or cancelled deliveries and unanswered queries. Several complaints centre on missing fittings or unclear item descriptions; confirm which parts are included before purchase. If you value fast, reliable delivery and clear communication, verify stock and ask for dispatch or tracking details at the point of order.
Examples from available reviews (Nov 2021 – Feb 2026).
Order cancelled without explanation and customer service was rude.
“Nobody had been in touch to explain why”
Diverter is effective and easy to install; delivery was quick.
“the Harcostar water butt diverter is perfect”
Website showed items in stock but deliveries were delayed and disorganised.
“WaterButtsDirect are effectively a drop shipping company”
Product appears excellent and customer service promptly sent missing tap.
“it arrived very promptly.”
Delivery and customer service are inconsistent: some customers report fast dispatch, many report cancellations, delays or unhelpful staff responses.
Mixed views on price: a few customers find products affordable, but several say costs are high or that buying direct would be cheaper.
Website, ordering and product information draw criticism: unclear stock labels, missing specifications and fragmented deliveries are recurring issues.
Most buyers report solid, well-made water butts and effective diverters; a minority report leaks, missing fittings or transit damage.
Many reviews note poor or absent communication about stock, refunds and promotions; a smaller number describe timely, helpful follow-ups.
Customer experiences vary: several praise product quality and quick delivery, but a substantial number report cancellations, delays or confusing service.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (17) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service replaced a leaking water butt quickly and collected old one.
“a new replacement was delivered and the old one taken away.”
Product was good and delivery was fast.
“Good product and fast delivery”
Pump and butts are good quality and fittings included; service was helpful.
“good quality with necessary fittings”
Ordered 32mm hose but received 25mm tube instead.
“you sent me a tube that is 25mm”
Delivery arrived on Christmas Eve and product matched the order.
“delivery arriving on Christmas Eve”
Great product; team communicated well and ensured prompt delivery.
“fantastic communication”
Very pleased with the waterbutt and company.
“Good company to deal with.”
Ordering system worked well and delivery was prompt.
“Good ordering system and prompt delivery.”
Product as advertised and delivery was swift.
“As advertised and swift delivery”
Incorrect stand and too-short pipe required customer to fix it themselves.
“it is a square butt and they sent a round stand.”
All items were present and delivery was quick.
“All present and correct , quick delivery.”
Water butt is good and price is competitive.
“Good water butt at a competitive price”
Service was fast and product quality was good.
“Great fast service.”
Water butts are attractive and will be a garden feature.
“We are blown away by the water butts”
Item arrived in damaged box, poor instructions, and complaint ignored.
“did NOTHING with my complaint.”
Product was well packed and delivered on time.
“well packed & delivered on time.”
Ordered two items but only one has been delivered so far.
“I have only 1 delivery”
Products good and delivery quick, but order email lacked item details.
“email acknowledgement of my order gave no information on the item actually ordered”
Neat-shaped water butt fits in a corner and complements others.
“It's perfect!”
Product is described as quality at a reasonable price.
“Quality product at a reasonably proce”
Replacement water butt arranged very quickly by customer service.
“replacement water butt organised very quickly.”
Item arrived within 48 hours and fitted perfectly.
“A big thanks for great service.”
Order cancelled without explanation and customer service was rude.
“Nobody had been in touch to explain why”
Product listed as in stock but did not arrive; refund issued.
“Says water butt in stock on line but it wasn't.”
Drain diversion connection missing and listing did not clarify inclusion.
“no drain diversion connection included.”
Website showed items in stock but deliveries were delayed and disorganised.
“WaterButtsDirect are effectively a drop shipping company”
Visiting the site triggered ads despite rejecting cookies.
“now have their ads everywhere”
Pipe diameter not specified, wrong hose ordered and parts leaked.
“No info on the pipe diameter of the diverter”
Delivery promised in 3-5 days but still not received after ten days.
“the website indicated delivery within 3-5 days.”
Diverter is effective and easy to install; delivery was quick.
“the Harcostar water butt diverter is perfect”
Products meet quality expectations but delivery by courier caused damage and wrong drop.
“packaging soaked in the rain and the water butt dented in transit.”
Discount code failed and firm did not reply to follow-up emails.
“Code wouldn’t work”
Product considered overpriced and required self-assembly; customer service poor.
“completely over priced for something you then have to self build.”
Product appears excellent and customer service promptly sent missing tap.
“it arrived very promptly.”
Advises buying direct from manufacturer because retailer marked up prices.
“go directly to the manufacturer”
Connector sent but water butt missing; order status then disappeared.
“then a further email saying they had checked and I had nothing on order”
Large waterbutt was dispatched quickly and quality is good.
“despatched very quickly”
I ordered a complete set of wall-mounted water butt from this company and am really satisfied with my order. Compared to the traditional underground water storage system, the water butt is the more affordable solution for acquiring a large volume of rainwater. Being a green solution to collect rainwater, it doesn't only save the environment from pollution, but also reduces the risk of fire caused by methane or hydrogen sulfide gases generated from decomposing animal manure. I really like the Water Butt that I ordered, it works great and is very sturdy. I needed to attach it to a wall and that wasn't a problem at all, the Water Butt is mounted firmly and works perfectly for my utility room. Thank you for your great service and providing such a worthwhile product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Water Butts Direct is a UK online retailer focused on rainwater-harvesting products such as water butts, diverters, connectors and related accessories. The business operates an e-commerce site offering product specifications, multiple brands and home delivery. Shoppers comparing suppliers should check stock status, included fittings, delivery options and promotional terms before purchase.