Many reviewers praise fast dispatch and quick replacement of faulty items. Several buyers describe the products as sturdy and supplied with the needed fittings. Repeated complaints mention wrong or missing parts, plus deliveries that arrived damaged or late. Multiple customers also say they got little or no help when they reported problems.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service replaced a leaking water butt quickly and collected old one.
“a new replacement was delivered and the old one taken away.”
Order cancelled without explanation and customer service was rude.
“Nobody had been in touch to explain why”
Ordered 32mm hose but received 25mm tube instead.
“you sent me a tube that is 25mm”
Products meet quality expectations but delivery by courier caused damage and wrong drop.
“packaging soaked in the rain and the water butt dented in transit.”
Customers often mention fast dispatch and quick replacement handling. Multiple reviews also describe incomplete deliveries or items damaged in transit. A smaller number say delivery took much longer than the advertised window.
Several reviewers say the products are good quality for the price and describe the pricing as competitive. A minority call the items overpriced or recommend buying from the manufacturer to avoid mark-ups. These views show up in separate reviews rather than mixed in the same comments.
Many buyers say ordering online is straightforward and ran without issues. Some ran into unclear specs, wrong-size hoses, or missing connectors that got in the way of using the products. A few also mention unwanted advertising behaviour after visiting the site.
Many reviews describe the water butts and fittings as sturdy and well made. Several buyers also praise the included fittings and easy installation for certain items. A few isolated cases report incorrect items, missing parts, or leaks caused by incompatible components.
Several reviews praise helpful, clear updates from the team about delivery and replacements. Another cluster describes poor communication, including unexplained cancellations, inaccurate stock information, and follow-up emails that went unanswered. Multiple comments also mention order acknowledgements that lacked item details.
Many customers report smooth purchases with fast delivery and products that met expectations. A noticeable set of reviews describes fulfilment and communication problems that left them frustrated. Overall, the reviews split clearly between high-satisfaction experiences and strongly negative ones.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (17) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service replaced a leaking water butt quickly and collected old one.
“a new replacement was delivered and the old one taken away.”
Product was good and delivery was fast.
“Good product and fast delivery”
Pump and butts are good quality and fittings included; service was helpful.
“good quality with necessary fittings”
Ordered 32mm hose but received 25mm tube instead.
“you sent me a tube that is 25mm”
Delivery arrived on Christmas Eve and product matched the order.
“delivery arriving on Christmas Eve”
Great product; team communicated well and ensured prompt delivery.
“fantastic communication”
Very pleased with the waterbutt and company.
“Good company to deal with.”
Ordering system worked well and delivery was prompt.
“Good ordering system and prompt delivery.”
Product as advertised and delivery was swift.
“As advertised and swift delivery”
Incorrect stand and too-short pipe required customer to fix it themselves.
“it is a square butt and they sent a round stand.”
All items were present and delivery was quick.
“All present and correct , quick delivery.”
Water butt is good and price is competitive.
“Good water butt at a competitive price”
Service was fast and product quality was good.
“Great fast service.”
Water butts are attractive and will be a garden feature.
“We are blown away by the water butts”
Item arrived in damaged box, poor instructions, and complaint ignored.
“did NOTHING with my complaint.”
Product was well packed and delivered on time.
“well packed & delivered on time.”
Ordered two items but only one has been delivered so far.
“I have only 1 delivery”
Products good and delivery quick, but order email lacked item details.
“email acknowledgement of my order gave no information on the item actually ordered”
Neat-shaped water butt fits in a corner and complements others.
“It's perfect!”
Product is described as quality at a reasonable price.
“Quality product at a reasonably proce”
Replacement water butt arranged very quickly by customer service.
“replacement water butt organised very quickly.”
Item arrived within 48 hours and fitted perfectly.
“A big thanks for great service.”
Order cancelled without explanation and customer service was rude.
“Nobody had been in touch to explain why”
Product listed as in stock but did not arrive; refund issued.
“Says water butt in stock on line but it wasn't.”
Drain diversion connection missing and listing did not clarify inclusion.
“no drain diversion connection included.”
Website showed items in stock but deliveries were delayed and disorganised.
“WaterButtsDirect are effectively a drop shipping company”
Visiting the site triggered ads despite rejecting cookies.
“now have their ads everywhere”
Pipe diameter not specified, wrong hose ordered and parts leaked.
“No info on the pipe diameter of the diverter”
Delivery promised in 3-5 days but still not received after ten days.
“the website indicated delivery within 3-5 days.”
Diverter is effective and easy to install; delivery was quick.
“the Harcostar water butt diverter is perfect”
Products meet quality expectations but delivery by courier caused damage and wrong drop.
“packaging soaked in the rain and the water butt dented in transit.”
Discount code failed and firm did not reply to follow-up emails.
“Code wouldn’t work”
Product considered overpriced and required self-assembly; customer service poor.
“completely over priced for something you then have to self build.”
Product appears excellent and customer service promptly sent missing tap.
“it arrived very promptly.”
Advises buying direct from manufacturer because retailer marked up prices.
“go directly to the manufacturer”
Connector sent but water butt missing; order status then disappeared.
“then a further email saying they had checked and I had nothing on order”
Large waterbutt was dispatched quickly and quality is good.
“despatched very quickly”
I ordered a complete set of wall-mounted water butt from this company and am really satisfied with my order. Compared to the traditional underground water storage system, the water butt is the more affordable solution for acquiring a large volume of rainwater. Being a green solution to collect rainwater, it doesn't only save the environment from pollution, but also reduces the risk of fire caused by methane or hydrogen sulfide gases generated from decomposing animal manure. I really like the Water Butt that I ordered, it works great and is very sturdy. I needed to attach it to a wall and that wasn't a problem at all, the Water Butt is mounted firmly and works perfectly for my utility room. Thank you for your great service and providing such a worthwhile product.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Water Butts Direct is a UK online retailer focused on rainwater harvesting gear. Its range includes plastic water butts, wall-mounted tanks, connectors, taps, and other fittings. Listings usually show capacity, dimensions, and connection details to help customers match their setup. The company sells replacement parts and accessories through its ecommerce site and offers customer service channels for order questions and support.