Reviews point to two clear outcomes. Some customers get fresh, well-presented bouquets and find in-store staff helpful. Many others say deliveries arrive late or not at all, and the flowers turn up wilted, damaged, or dead. Several reviews also criticise centralised customer service and refunds that are slow or fall short. A smaller number mention straightforward online ordering and issues being fixed quickly.
Examples from available reviews (Aug 2017 – Mar 2026).
Birthday flowers arrived dead and not as pictured.
“Received Dead flowers for my birthday - not even fit for the compost.”
Reviewer pleased with the quality of their Waitrose flowers.
“My flowers from Waitrose are excellent lm so pleased”
Paid order was never sent; refund delayed and communication poor.
“they were never sent!!!”
Exeter store has frequent stock problems and a poor call centre.
“The call centre is awful,noisy”
Many reviews question delivery reliability, citing missed delivery days, late-evening drop-offs, and a wide 07:00–21:00 window that led to missed handovers. Some also say orders were never dispatched and refunds moved slowly. A smaller group praise polite, helpful store staff who sorted problems face to face.
Several customers say bouquets looked small or didn’t feel worth the price, and that compensation did not match what they paid. Others call the flowers good value when quality met expectations. Perceived value often depends on the condition of what arrives.
Some reviewers describe smooth online ordering and deliveries that met expectations. Others mention practical snags, including a one-off self-checkout barcode issue and delivery windows that made it hard to be in. These usability complaints appear less often than delivery and quality problems.
A large group of reviews describe flowers arriving wilted, with broken stems, yellowing, or already dead. Another set praises bouquets as fresh and excellent when they arrive as expected. At least one reviewer says the compensation offered did not match the condition of the flowers.
Several reviews criticise the centralised customer service and call centre, describing poor treatment and noisy support channels. Many mention refund and dispatch updates that were slow or unclear. By contrast, some note quick, reassuring help from store staff when they spoke in person.
Reviews split sharply between highly satisfying orders and serious failures in delivery or flower condition. Negative accounts focus on delivery execution and what the flowers looked like on arrival, while positive ones centre on staff help and on-time fulfilment. The result is a noticeably polarised mix of outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (7) · Reviews (1) · Quotes shortened · As of: March 2026
Customer service agent refused to enclose correct receipts for gift cards.
“She was very disagreeable and had very poor customer service.”
Birthday flowers were wilting and damaged on arrival.
“My birthday flowers were wilting and the roses had heads falling off.”
£30 bouquet arrived with dead, damaged and wilting stems.
“Complete waste of money.”
Reviewer pleased with the quality of their Waitrose flowers.
“My flowers from Waitrose are excellent lm so pleased”
Gifts and personal bouquet arrived with yellowing, poor-condition flowers.
“the leaves were yellowing and the flowers were in poor condition.”
Regular shopper praises helpful, polite staff but store needs updating.
“The staff are extremely polite and helpful.”
Exeter store has frequent stock problems and a poor call centre.
“The call centre is awful,noisy”
Online order missed meat delivery, forcing customer to shop locally.
“no meat delivered at all”
Birthday flowers were damaged when prosecco broke in the box.
“small bottle of prosecco with the order which wasn’t secured in the box”
Birthday flowers arrived dead and not as pictured.
“Received Dead flowers for my birthday - not even fit for the compost.”
Flowers sent by Yodel arrived after working hours, recipient missed delivery.
“Flowers were delivered after working hours, when recipient had left.”
Reviewer criticises centralised customer service and poor treatment.
“Customer service is handled centrally by a team of potatoes”
Gift bouquet was tiny and poor value compared to alternatives.
“The mingiest bunch of flowers.”
No.1 roses died within days and compensation was inadequate.
“I was offered £15 even though the bouquet cost at least £50.”
Anniversary flowers arrived late in the evening and looked tired.
“Flowers for my wedding anniversary arrived at 5.45pm, looking tired and dry.”
Repeated delivery failures caused birthday flowers to arrive late or dying.
“do not offer this floral service if you cannot commit-honour to it Waitrose”
Anniversary flowers and Prosecco were not delivered on the agreed day.
“Failed to deliver on the agreed day”
Self‑checkout requires extra barcode printing causing unnecessary hassle.
“they wouldn't listen to her”
Roses were wilted on arrival and lasted only four days.
“These flowers (roses bouquet) were already pretty wilted upon arrival”
Paid order was never sent; refund delayed and communication poor.
“they were never sent!!!”
Delivery window spanned 07:00–21:00 causing business address to miss delivery.
“it will state delivery between 07.00 and 21.00”
Flowers arrived with broken stems and dropping blooms, spoiling Mother's Day.
“they had broken stems and dropping flowers”
I recently used the flower delivery service offered by Waitrose Florist and I must say, I was thoroughly impressed. The range of flowers available is truly breathtaking, with each bouquet designed exclusively for Waitrose Florist. Moreover, their guarantee of fresh flowers ensured that my delivered bouquet looked just as good as it did on their website.
The ordering process was incredibly easy and user-friendly. From picking out the perfect arrangement to filling in recipient details and scheduling a delivery date - everything went smoothly without a hitch.
One aspect that stood out to me was the option of delivering seven days a week - which made it convenient for me to surprise my friend with a bunch of flowers even over the weekend!
Overall, my experience using Waitrose Florist’s flower delivery service exceeded all expectations, and I would highly recommend them to anyone looking for stunning blooms conveniently delivered right at the doorstep
Staff promptly resolved queries and suggested similar product recommendations.
“Any queries immediately resolved and when unable reassured by the staff.”
Shop supervisors were rude and treated customers contemptuously.
“Shop floor supervisors at Capitol Way generally rude, arrogant condescending”
Reviewer praises excellent service and product quality.
“Excellent service and quality, thank you for being best high street supermarket.”
Customer pleased with service and goods quality.
“Pleased with service and quality of goods available from this store”
Customer unhappy that double cream containers are not recyclable.
“Waitrose double cream containers are not re cycle able why?”
Flowers were fantastic, good value and delivered early.
“Fantastic flowers, great value for money. Delivered early. By far the best choice for online flowers”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Waitrose Florist runs under the Waitrose retail brand within the John Lewis Partnership. It sells cut flowers, hand-tied bouquets, arrangements, and potted plants via Waitrose stores and an online shop. Customers can buy seasonal displays and gift-ready flowers for delivery or in-store collection. The range covers everyday bouquets as well as arrangements for special occasions for UK consumers.