Reviews for Waitrose Florist show a clear split between a minority of positive experiences (easy ordering, fresh bouquets, helpful store staff) and a larger number of problems reported by customers. Common issues described include wilted or damaged flowers on arrival, late or missed deliveries and slow or ineffective customer-service responses. If you are considering Waitrose Florist, check delivery windows, read recent reviews and keep order confirmation and photos for claims. For time‑sensitive or high‑value orders, some reviewers suggest collecting in store or confirming fulfilment details in advance.
Examples from available reviews (Aug 2017 – Feb 2026).
Ordering was easy and flowers arrived fresh and impressive.
“I was thoroughly impressed.”
£30 bouquet arrived with dead, damaged and wilting stems.
“Complete waste of money.”
Paid order was never sent; refund delayed and communication poor.
“they were never sent!!!”
No.1 roses died within days and compensation was inadequate.
“I was offered £15 even though the bouquet cost at least £50.”
Most reviews describe late, missed or incorrect deliveries and repeated fulfilment failures; a small number note helpful in-store staff or weekday/weekend delivery options.
Several reviewers say bouquets felt poor value—small or dead stems for the price—and report feeling the purchase was a waste of money.
Ordering is sometimes praised for simplicity, but many reports mention missing items, broken packaging, late arrivals and slow or ineffective callbacks.
Frequent complaints report wilted, dead or damaged flowers on arrival; a minority of reviews describe fresh, well‑presented bouquets that met expectations.
Numerous reviewers report unresponsive or noisy call centres, delayed refunds, unclear courier messages and poor complaint handling from central teams.
Overall impressions skew negative: many customers report delivery or quality failures, though a few describe smooth orders and satisfactory flowers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (7) · Reviews (1) · Quotes shortened · As of: February 2026
Customer service agent refused to enclose correct receipts for gift cards.
“She was very disagreeable and had very poor customer service.”
Birthday flowers were wilting and damaged on arrival.
“My birthday flowers were wilting and the roses had heads falling off.”
£30 bouquet arrived with dead, damaged and wilting stems.
“Complete waste of money.”
Reviewer pleased with the quality of their Waitrose flowers.
“My flowers from Waitrose are excellent lm so pleased”
Gifts and personal bouquet arrived with yellowing, poor-condition flowers.
“the leaves were yellowing and the flowers were in poor condition.”
Regular shopper praises helpful, polite staff but store needs updating.
“The staff are extremely polite and helpful.”
Exeter store has frequent stock problems and a poor call centre.
“The call centre is awful,noisy”
Online order missed meat delivery, forcing customer to shop locally.
“no meat delivered at all”
Birthday flowers were damaged when prosecco broke in the box.
“small bottle of prosecco with the order which wasn’t secured in the box”
Birthday flowers arrived dead and not as pictured.
“Received Dead flowers for my birthday - not even fit for the compost.”
Flowers sent by Yodel arrived after working hours, recipient missed delivery.
“Flowers were delivered after working hours, when recipient had left.”
Reviewer criticises centralised customer service and poor treatment.
“Customer service is handled centrally by a team of potatoes”
Gift bouquet was tiny and poor value compared to alternatives.
“The mingiest bunch of flowers.”
No.1 roses died within days and compensation was inadequate.
“I was offered £15 even though the bouquet cost at least £50.”
Anniversary flowers arrived late in the evening and looked tired.
“Flowers for my wedding anniversary arrived at 5.45pm, looking tired and dry.”
Repeated delivery failures caused birthday flowers to arrive late or dying.
“do not offer this floral service if you cannot commit-honour to it Waitrose”
Anniversary flowers and Prosecco were not delivered on the agreed day.
“Failed to deliver on the agreed day”
Self‑checkout requires extra barcode printing causing unnecessary hassle.
“they wouldn't listen to her”
Roses were wilted on arrival and lasted only four days.
“These flowers (roses bouquet) were already pretty wilted upon arrival”
Paid order was never sent; refund delayed and communication poor.
“they were never sent!!!”
Delivery window spanned 07:00–21:00 causing business address to miss delivery.
“it will state delivery between 07.00 and 21.00”
Flowers arrived with broken stems and dropping blooms, spoiling Mother's Day.
“they had broken stems and dropping flowers”
I recently used the flower delivery service offered by Waitrose Florist and I must say, I was thoroughly impressed. The range of flowers available is truly breathtaking, with each bouquet designed exclusively for Waitrose Florist. Moreover, their guarantee of fresh flowers ensured that my delivered bouquet looked just as good as it did on their website.
The ordering process was incredibly easy and user-friendly. From picking out the perfect arrangement to filling in recipient details and scheduling a delivery date - everything went smoothly without a hitch.
One aspect that stood out to me was the option of delivering seven days a week - which made it convenient for me to surprise my friend with a bunch of flowers even over the weekend!
Overall, my experience using Waitrose Florist’s flower delivery service exceeded all expectations, and I would highly recommend them to anyone looking for stunning blooms conveniently delivered right at the doorstep
Staff promptly resolved queries and suggested similar product recommendations.
“Any queries immediately resolved and when unable reassured by the staff.”
Shop supervisors were rude and treated customers contemptuously.
“Shop floor supervisors at Capitol Way generally rude, arrogant condescending”
Reviewer praises excellent service and product quality.
“Excellent service and quality, thank you for being best high street supermarket.”
Customer pleased with service and goods quality.
“Pleased with service and quality of goods available from this store”
Customer unhappy that double cream containers are not recyclable.
“Waitrose double cream containers are not re cycle able why?”
Flowers were fantastic, good value and delivered early.
“Fantastic flowers, great value for money. Delivered early. By far the best choice for online flowers”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Waitrose Florist is the floral service operating under the Waitrose brand, offering bouquets, gift arrangements and occasion deliveries both online and through some store channels. Shoppers commonly search for availability, delivery times, bouquet quality and refund/returns policies when researching Waitrose Florist. For consumers comparing florists, authoritative review summaries help assess freshness, fulfilment reliability and customer-service responsiveness.