One review describes a high-priced shirt with stitching that failed and tore. The reviewer also says customer service did not respond. This raises immediate concerns about build quality and after-sale support. No other reviews are available to confirm whether this happens more widely.
Examples from available reviews (Mar 2026).
The £200 shirt had faulty stitching, ripped, and customer service did not respond.
“the stitching was faulty and it ripped”
The main service issue mentioned is a lack of response from customer service. In this single account, the missing reply leaves no clear path for aftercare or repair. Other parts of the service experience are barely mentioned or not mentioned at all.
The reviewer directly links a premium price to a product failure. They specifically point to the £200 price as part of the complaint. There are no positive comments about value.
The experience is described only in terms of the damage and the lack of response. The review suggests frustration but gives no detail on ordering, delivery, or returns. No other user-experience signals appear.
The core quality problems reported are faulty stitching and a shirt that ripped. The complaint questions the durability expected at this price. No other performance feedback is available.
The reviewer explicitly says customer service did not respond. That points to a post-purchase communication breakdown. There are no examples of communication working well.
With only one review, the overall picture is negative, driven by the product failure and no follow-up. No positive experiences appear to balance it out. The dataset is too small to draw conclusions about broader satisfaction.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Quotes shortened · As of: March 2026
I bought from W.H. Taylor Shirtmakers a multi-coloured stripe shirt, but I was of poor quality. I bought a multi-coloured striped shirt from W.H. Taylor Shirtmakers for Clive's wedding, but the quality was poor, the stitching was faulty and it ripped when he put his arm through one of the sleeves. All I wanted was an apology, but all I got were empty promises that someone would get back to me. The shirt cost me £200, but I could have bought it 2nd hand at Oxfam for £10. I want a refund for my money and advise people not to buy from this site again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
W.H. Taylor Shirtmakers is a UK shirtmaker focused on men’s shirts. It sells both made-to-measure and ready-to-wear options. Customers can typically pick collar styles, cuff types, and fabrics. The website and contact channels provide measuring guidance and ordering information.