Many customers point to attentive, well-informed shop staff and quick delivery. Jewellery and repairs are often described as well made and good value. A separate set of reviews describes poor communication, long delays, and refund or fulfilment failures. Ratings clearly split between strong praise and occasional service breakdowns.
Examples from available reviews (Sep 2022 – Mar 2026).
Great service with excellent product knowledge and friendly staff.
“Great service with an excellent back ground knowledge of the product.”
Prolonged stock and communication failures led to delayed refund and bank intervention.
“I would highly advise steering clear!”
Item arrived without the promised Clogau box or guarantee.
“item didn’t come in Clogau box or with a guarantee”
Returned item but received only a partial refund, losing money on postage.
“i got a refund email but only partial and not full???”
Reviews repeatedly mention attentive, knowledgeable staff. Customers describe helpful in-store support, bespoke ring measuring, and quick, hands-on service. Positive service feedback appears far more often than operational complaints.
Several reviews mention competitive prices and being happy with the quality for the cost. Fast delivery often comes up alongside value comments. Price complaints are rare in the sample.
A small number of customers praise the website for easy navigation. Several also compliment the presentation and packaging when items arrive. These points come up less often than in-store service feedback.
Customers often describe jewellery as well made and repairs as successful. A minority mention missing packaging or guarantees, and a few report sizing issues, such as a watch strap that couldn’t be used. Praise for quality outweighs these isolated problems.
Communication problems are the main source of negative feedback. Multiple low-rated reviews describe emails going unanswered, mixed messages from staff, delayed refunds, and no shipping updates. These issues show up across separate accounts and lead to several poor ratings.
Feedback splits between very positive experiences with staff and product quality, and strong complaints about fulfilment and communication. High-rating reviews are more common, but the repeated negative theme creates a clear contrast. Strong praise alongside specific operational failures stands out as the main pattern.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Initial order problem was apologised for and resolved quickly.
“There was a problem initially with the order for which they apologised and quickly sorted out”
Product was good value and delivered promptly.
“Product was well priced and turned up quickly”
Staff were helpful and delivery was speedy; highly recommended.
“Absolute delight to deal with.”
Friendly customer service and a treasured Whitby jet pendant.
“Wonderful and friendly customer service.”
Great product and service; highly recommended jewellers in Whitby.
“Great product with great service, highly recommended!”
Staff measured and had the ring made to measure, seamless process.
“Everything was seamless from start to finish.”
Shop closure led to a pleasant visit to York and great service.
“Great service, excellent advice and suggestions.”
Very friendly and polite service at the York Shambles shop.
“Very friendly, polite service.”
Repeated purchases of beautifully made, high-quality jewellery.
“The items are beautifully made and of high quality.”
Hammond's offers genuine Whitby jet with knowledgeable, attentive customer care.
“Looking for genuine Whitby jet, Hammond's is the best place to go.”
Staff promptly refunded the missed discount after emailing.
“one of your staff very helpfully sorted it out and refunded the 20%.”
Second purchase; quick delivery and great service as before.
“quick delivery, great service and lovely jewellery.”
Excellent customer service from a polite, experienced member of staff.
“Customer service was excellent.”
Prolonged stock and communication failures led to delayed refund and bank intervention.
“I would highly advise steering clear!”
Repeated assurances were contradicted and the allocation was already distributed.
“this is a shocking lack of internal communication”
I received great service from this company.
“Great service”
Knowledgeable staff provided a good choice of Whitby Jet jewellery.
“really knowledgeable and gave me a good choice of Whitby Jet jewellery”
The repair carried out was of good quality.
“Good quality repair”
Great service with excellent product knowledge and friendly staff.
“Great service with an excellent back ground knowledge of the product.”
Staff were brilliant, very helpful and lovely.
“Brilliant very helpful and lovely staff”
Item arrived without the promised Clogau box or guarantee.
“item didn’t come in Clogau box or with a guarantee”
Goods were high quality and delivered promptly for a gift.
“Great quality, purchased for a gift and recipient was well pleased too.”
Customer loves the jewellery and received excellent service.
“I absolutely love the products made by Hamond's.”
Payment taken but no confirmation and poor communication led to cancellation.
“money was taken without confirmation”
Parcel stalled in customs and the company failed to respond.
“I have yet to receive a response.”
Order to Germany was smooth and the watch is beautiful.
“The watch is beautiful.”
Fast delivery and good communication; competitively priced earrings.
“Fast smooth delivery and communication.”
Item sold out despite sale and the refund/gesture was handled poorly.
“they actually sold out so would give him a refund”
York shop quickly resolved collection issue and provided helpful advice.
“Mark kept me informed the whole time.”
Excellent communication and prompt delivery; lovely items received.
“Leah provided excellent customer service and the items I ordered are beautiful.”
Reasonably priced Gucci bracelet with prompt shipping and nice packaging.
“Got a Gucci bracelet for a really reasonable price.”
Returned item but received only a partial refund, losing money on postage.
“i got a refund email but only partial and not full???”
Item took 46 days to arrive with zero communication throughout.
“ZERO communication from them...I had to chase them”
Late-minute order arrived in time, well packaged and presented.
“The necklace was in a nice presentation box and was well packaged.”
Ring is beautifully made from quality silver with jet.
“Beautiful ring made from quality silver and with a beautiful piece of jet.”
Website was easy to navigate and the ring matched its description.
“Easy to navigate the website site.”
Emails ignored and the men's watch strap was far too short.
“Mens watch supplied with a strap too short to even fit a child.”
Helpful staff assisted promptly and accommodated a longer chain request.
“Poppi was so helpful and answered my questions very quickly”
Excellent communication and service both in-store and remotely.
“Whether in person, or remotely, excellent communication and service.”
Staff were friendly and allowed an exchange after reflection.
“The staff were very friendly and helpful”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
W Hamond is a UK jewellery retailer and service provider. It sells rings, necklaces, bracelets, and watches in stores and online. Services include jewellery repairs, ring sizing, and order fulfilment for UK and international customers. Customers can usually reach the company by email or phone. Stock includes silver and gemstone pieces, with gift packaging and presentation options.