Reviews Analysed
21
We Collect & Analyse Reviews
W Hamond
Experiences & Reviews
W Hamond is a UK jewellery retailer specialising in rings, necklaces, watches and related accessories, operating both an online shop and physical retail locations. Consumers typically research its product range, delivery options and customer service when comparing jewellers and watch dealers.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
12d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many customers report prompt delivery and helpful shop staff, but several describe delayed orders, stock issues and order cancellations affecting service.
Share
Mixed
21%
💰
Value for money
Some shoppers note competitive pricing and sale bargains; others mention extra costs, partial refunds or disappointing refunds reducing perceived value.
Share
Mixed
5%
⚡
User experience
Website navigation and in-store buying are often praised, while multiple customers experienced fulfillment, tracking or confirmation problems online.
Share
Mixed
21%
🔧
Product quality
Most reviewers describe well-made jewellery, accurate product descriptions and secure packaging; a small number report fitting issues or missing original packaging.
Share
Strong
14%
📞
Communication
Several reviews highlight prompt, helpful staff and clear updates; many others report slow or absent email responses and difficulty obtaining information.
Share
Mixed
16%
⭐
Overall experience
Overall impressions vary: numerous satisfied buyers praise products and service, while a significant subset report delivery delays and poor communication.
Share
Mixed
22%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Excellent customer service, beautiful products
"Marcasite earrings and necklace ordered. Earrings arrived the following day and necklace had to be made for me. Excellent communication throughout and..."
Lisa Purton
Trustpilot
Sep 30, 2025
Featured for: Excellent service, prompt delivery
WORST Costomer Service.
"I bought an item online. The website said the jewelery item was IN STOCK. Two days delivery time. I received it 46 DAYS after ordering. :( Embarrassed..."
Isabel Groves
Trustpilot
Sep 30, 2025
Featured for: Long delay, no communication
Don’t purchase Clogau from them online
"Don’t purchase Clogau from them online, item didn’t come in Clogau box or with a guarantee, even though website states (All of our Clogau jewellery is..."
Mandy
Trustpilot
Sep 30, 2025
Featured for: Missing packaging and guarantee
Easy to navigate the website site
"Easy to navigate the website site. The ring I ordered was exactly as pictured and described..."
Sandra Schofield
Trustpilot
Sep 30, 2025
Featured for: Clear website, accurate product
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mandy
trustpilot.com
Sep 30, 2025
Don’t purchase Clogau from them online
Don’t purchase Clogau from them online, item didn’t come in Clogau box or with a guarantee, even though website states (All of our Clogau jewellery is...
S
Sharon
trustpilot.com
Sep 30, 2025
Great gift idea
Really pleased with my goods, ordered and received promptly. Great...
A
Anthea Voce
trustpilot.com
Sep 30, 2025
Beautiful products.
I absolutely love the products made by Hamond's. I have a few, and have always received excellent service from the store in Whitby or the workshop in...
T
Tracey
trustpilot.com
Sep 30, 2025
Terrible Experience
I placed an order with W Hamond Whitby Boutique at the beginning of August. Payment was taken immediately, but I received no order confirmation and ha...
E
Eric
trustpilot.com
Sep 30, 2025
I should have learned to not do business with them.
Thought I give this business another chance after the debacle I had experience this past Christmas. So far it has been another horrible experience. I...
K
Krisztina
trustpilot.com
Sep 30, 2025
I ordered to Germany and everything…
I ordered to Germany and everything went smooth. The watch i...
M
Mrs Lucy Kirk
trustpilot.com
Sep 30, 2025
Fast smooth delivery and communication
Fast smooth delivery and communication. Purchased earrings at a...
s
sara
trustpilot.com
Sep 30, 2025
Bad service
My husband tried to buy me one of the lily necklaces two weeks ago - something I have wanted for a long time - and the bank holiday sale was 60% off H...
J
Julie Ritchie
trustpilot.com
Sep 30, 2025
Amazing service from York shop
Yet another amazing experience from W Hamond York. I had an issue with the delivery of an online order for collection at the shop and as I had previou...
L
Lisa Purton
trustpilot.com
Sep 30, 2025
Excellent customer service, beautiful products
Marcasite earrings and necklace ordered. Earrings arrived the following day and necklace had to be made for me. Excellent communication throughout and...
H
Holly
trustpilot.com
Sep 30, 2025
Fab little jewellers
Fab little jewellers. Got a Gucci bracelet for a really reasonable...
F
Fozia Noreen
trustpilot.com
Sep 30, 2025
Shocking and no explanation
Purchased a swarovski tennis bracelet and sent it back in its return period. I spent £10 on postage as i wanted to ensure they receive the item. It to...
I
Isabel Groves
trustpilot.com
Sep 30, 2025
WORST Costomer Service.
I bought an item online. The website said the jewelery item was IN STOCK. Two days delivery time. I received it 46 DAYS after ordering. :( Embarrassed...
S
Stephen Bawn
trustpilot.com
Sep 30, 2025
I ordered a necklace for my wife's…
I ordered a necklace for my wife's birthday but I left it a bit late with only 5 days to her birthday. I was a bit worried that it wouldn't arrive on...
M
Marta
trustpilot.com
Sep 30, 2025
Beautiful ring made from quality silver…
Beautiful ring made from quality silv...
S
Sandra Schofield
trustpilot.com
Sep 30, 2025
Easy to navigate the website site
Easy to navigate the website site. The ring I ordered was exactly as pictured and described...
D
Daniel
trustpilot.com
Sep 30, 2025
Not the best
E-mailed in twice but didn't get any response. Mens wat...
S
Susan
trustpilot.com
Sep 30, 2025
So very pleased with my purchase
So very pleased with my purchase, a gold & turquoise scorpio zodiac pendant. Poppi was so helpful and answered my questions very quickly and I was abl...
P
Peter O'Rourke
trustpilot.com
Sep 30, 2025
Lovely People
Lovely people to deal with. This started in store with Mark in York and some months later with Poppi rem...
C
Carole Harrison
trustpilot.com
Sep 30, 2025
Dragonfly pendants and chains
The staff were very friendly and helpful as I was unable to choose between three beautiful pendant...
Conclusion
Reviews show consistent praise for product quality and many positive in‑store experiences, with frequent mentions of accurate descriptions and attractive craftsmanship. At the same time, a notable portion of reviewers report problems with order fulfilment, delayed deliveries and slow or missing responses from customer support. If delivery timing, original manufacturer packaging or guarantees are important, check availability and ask about packaging and guarantees before ordering. For higher‑value orders consider contacting the shop directly to confirm stock and tracking details to reduce the risk of delays.