Customer feedback for Vrients is mixed. Several reviewers note fast delivery, helpful staff and satisfactory fit, indicating positive fulfilment in some cases. At the same time, multiple customers report damaged or misdescribed items, wrong sizes and significant return, shipping or import fee deductions that affected refunds. Recurring concerns centre on return handling, refund deductions and the tone of customer communications. Prospective buyers should check return, shipping and customs terms carefully and consider payment protection when purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Easy ordering, excellent customer service, fast delivery and perfect fit.
“the quality of their customer services was superb.”
Refund massively reduced by shipping and taxes, unacceptable overcharge.
“But I only got €93 for refund,”
Wrong shoe size sent and customer required to pay return postage.
“£30 to be sent the wrong sized trainer”
Excellent customer service; shopped multiple times and would recommend.
“Excellent customer service.”
Mixed reports on customer service and fulfilment: several reviewers praise fast delivery and helpful staff, while others report rude support and disputed refunds.
Frequent complaints about unexpected shipping, return and import fees; multiple reviewers say refund deductions and extra costs undermined perceived value.
Limited comments on site experience: where mentioned, ordering was described as simple and some users called the website a favourite.
Several reviews describe damaged or misdescribed items (ripped tags, split uppers, wrong fit/size), though a minority report good fit and quality.
Communication tone is inconsistent: some buyers report prompt, reassuring contact; others report rude or unprofessional email responses about returns.
Overall experiences vary: multiple positive notes on delivery and service contrast with clusters of negative accounts focused on returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Damaged hoodie return refused and customer service was rude.
“worst custumer service ever, refusing to take any responsibility.”
Refund massively reduced by shipping and taxes, unacceptable overcharge.
“But I only got €93 for refund,”
Import fees omitted and jeans misdescribed, customer service unhelpful.
“They were listed on vrnts as regular fit but turned out to be carrot fit.”
Wrong shoe size sent and customer required to pay return postage.
“£30 to be sent the wrong sized trainer”
Generally great store with good customer service, shipping fee criticized.
“one of my favorite website”
Fast delivery and generally very good service.
“Fast delivery and very good services.”
Excellent customer service; shopped multiple times and would recommend.
“Excellent customer service.”
I do not like shopping online especially footwear. But when I visited their website for the first time, this ankle boot caught my eyes. I was fixated at its beauty and price . I was hesitant in placing the order because I feared I might get the wrong sizes( for me and my sister). I ordered anyway. The ordering process was simple and quick and the quality of their customer services was superb. The salesperson assured me of fast delivery and that I need not to worry about receiving the wrong shoes. I was pleased that the order arrived after 3 days and the fitting was perfect. They are very beautiful and can be worn for different occasion with dresses or trousers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vrients is an e-commerce retailer operating an online store. If you are researching the company, verify its official return, shipping and customs policies on the company website and consult independent review platforms and payment-protection options when buying internationally.