Reviews Analysed
8
We Collect & Analyse Reviews
Vrients
Experiences & Reviews
Vrients is an e-commerce retailer operating an online store. If you are researching the company, verify its official return, shipping and customs policies on the company website and consult independent review platforms and payment-protection options when buying internationally.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
19d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Mixed reports on customer service and fulfilment: several reviewers praise fast delivery and helpful staff, while others report rude support and disputed refunds.
Share
Mixed
22%
💰
Value for money
Frequent complaints about unexpected shipping, return and import fees; multiple reviewers say refund deductions and extra costs undermined perceived value.
Share
Weak
16%
⚡
User experience
Limited comments on site experience: where mentioned, ordering was described as simple and some users called the website a favourite.
Share
Mixed
5%
🔧
Product quality
Several reviews describe damaged or misdescribed items (ripped tags, split uppers, wrong fit/size), though a minority report good fit and quality.
Share
Weak
14%
📞
Communication
Communication tone is inconsistent: some buyers report prompt, reassuring contact; others report rude or unprofessional email responses about returns.
Share
Mixed
22%
⭐
Overall experience
Overall experiences vary: multiple positive notes on delivery and service contrast with clusters of negative accounts focused on returns and refunds.
Share
Mixed
22%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 8 verified reviews (December 2021 – September 2025).
THE SASHA ANKLE BOOTS BROWN 10632
"I do not like shopping online especially footwear. But when I visited their website for the first time, this ankle boot caught my eyes. I was fixated at its beauty and price . I was hesitant in placing the order because I feared I might get the wrong sizes( for me and my sister). I ordered anyway. The ordering process was simple and quick and the quality of their customer services was superb. The salesperson assured me of fast delivery and that I need not to worry about receiving the wrong shoes. I was pleased that the order arrived after 3 days and the fitting was perfect. They are very beautiful and can be worn for different occasion with dresses or trousers. "
Anna Gabriella
Collected.reviews
Dec 09, 2021
Featured for: Positive service and product experience
Terrible
"I Paid €201 for the sneakers and €20 for shipping. I found that the vamp split off on both sides so that I contacted them to arrange the refund. They..."
Yvonne To
Trustpilot
Sep 30, 2025
Featured for: Product defect and refund dispute
Paid £60 for a pair of sneakers and £15…
"Paid £60 for a pair of sneakers and £15 postage. Asked for size 5.5 women’s show - and they sent me 7 US size - which of course is a size six in the m..."
Rich
Trustpilot
Sep 30, 2025
Featured for: Wrong size plus return shipping charges
Excellent custromer service.
"Excellent customer service. Have shopped here..."
Mr Troy Munns
Trustpilot
Sep 30, 2025
Featured for: Short, positive on customer service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 8 reviews
All Customer Reviews
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: September 2025
g
grisza owniuk
trustpilot.com
Sep 30, 2025
Custumer service is a rude joke
Tag was partially ripped off on a 300€ hoodie. 15€ for shipping. When I tried to return they told me I have to pay for tax, duty and shipping AGAIN! I...
Y
Yvonne To
trustpilot.com
Sep 30, 2025
Terrible
I Paid €201 for the sneakers and €20 for shipping. I found that the vamp split off on both sides so that I contacted them to arrange the refund. They...
J
Jack Dakin
trustpilot.com
Sep 30, 2025
Customer service is poor
Customer service is poor. They did not include the import fees in total cost and when I tried to start a return the customer service man made it certa...
R
Rich
trustpilot.com
Sep 30, 2025
Paid £60 for a pair of sneakers and £15…
Paid £60 for a pair of sneakers and £15 postage. Asked for size 5.5 women’s show - and they sent me 7 US size - which of course is a size six in the m...
D
Damien
trustpilot.com
Sep 30, 2025
one of my favorite website
one of my favorite website, if they only review their shipping fee i...
M
Mihnea Filimon
trustpilot.com
Sep 30, 2025
11/10
Fast delivery and...
M
Mr Troy Munns
trustpilot.com
Sep 30, 2025
Excellent custromer service.
Excellent customer service. Have shopped here...
A
Anna Gabriella
Collected.reviews
Dec 09, 2021
THE SASHA ANKLE BOOTS BROWN 10632
I do not like shopping online especially footwear. But when I visited their website for the first time, this ankle boot caught my eyes. I was fixated at its beauty and price . I was hesitant in placing the order because I feared I might get the wrong sizes( for me and my sister). I ordered anyway. The ordering process was simple and quick and the quality of their customer services was superb. The salesperson assured me of fast delivery and that I need not to worry about receiving the wrong shoes. I was pleased that the order arrived after 3 days and the fitting was perfect. They are very beautiful and can be worn for different occasion with dresses or trousers.
Conclusion
Customer feedback for Vrients is mixed. Several reviewers note fast delivery, helpful staff and satisfactory fit, indicating positive fulfilment in some cases. At the same time, multiple customers report damaged or misdescribed items, wrong sizes and significant return, shipping or import fee deductions that affected refunds. Recurring concerns centre on return handling, refund deductions and the tone of customer communications. Prospective buyers should check return, shipping and customs terms carefully and consider payment protection when purchasing.