Many customers praise fast delivery and responsive customer service. Several reviews mention refused returns, refunds reduced by shipping and taxes, and being asked to cover return postage. A smaller group reports damaged or misdescribed items and incorrect sizes. Overall, reviews range from strong praise to sharp complaints.
Examples from available reviews (Dec 2021 – Feb 2026).
Damaged hoodie return refused and customer service was rude.
“worst custumer service ever, refusing to take any responsibility.”
Refund massively reduced by shipping and taxes, unacceptable overcharge.
“But I only got €93 for refund,”
Fast delivery and generally very good service.
“Fast delivery and very good services.”
Excellent customer service; shopped multiple times and would recommend.
“Excellent customer service.”
Several reviewers point to fast fulfilment and helpful agents when orders go smoothly. Others describe rude interactions and outright refusal to take back damaged items. Most service comments focus on how the company handles issues and returns.
One review says a refund dropped sharply after shipping and taxes were taken out. That concern about the final refund amount appears only once. Other reviews do not discuss whether prices feel fair.
Many shoppers describe an easy ordering process, repeat purchases, and quick delivery. Some say returns became more complicated and costly after incorrect or damaged items arrived. Positive feedback mainly highlights checkout and delivery speed.
Reviews mention a damaged hoodie, jeans described as one fit but arriving as another, and trainers delivered in the wrong size. These issues show up in a minority of comments. Most concerns focus on condition on arrival and correct sizing.
Some reviewers call the customer service "excellent" and recommend the support team. Others report unhelpful or rude replies and say import-fee details were not shared. Experiences split between quick help and disputes that stayed unresolved.
The ratings split clearly between several five-star reviews and several one-star complaints. The main divide is smooth, timely deliveries versus trouble with returns, refunds, and order accuracy. Happy customers typically received the right items on time, while unhappy customers ran into mistakes or refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Damaged hoodie return refused and customer service was rude.
“worst custumer service ever, refusing to take any responsibility.”
Refund massively reduced by shipping and taxes, unacceptable overcharge.
“But I only got €93 for refund,”
Import fees omitted and jeans misdescribed, customer service unhelpful.
“They were listed on vrnts as regular fit but turned out to be carrot fit.”
Wrong shoe size sent and customer required to pay return postage.
“£30 to be sent the wrong sized trainer”
Generally great store with good customer service, shipping fee criticized.
“one of my favorite website”
Fast delivery and generally very good service.
“Fast delivery and very good services.”
Excellent customer service; shopped multiple times and would recommend.
“Excellent customer service.”
I do not like shopping online especially footwear. But when I visited their website for the first time, this ankle boot caught my eyes. I was fixated at its beauty and price . I was hesitant in placing the order because I feared I might get the wrong sizes( for me and my sister). I ordered anyway. The ordering process was simple and quick and the quality of their customer services was superb. The salesperson assured me of fast delivery and that I need not to worry about receiving the wrong shoes. I was pleased that the order arrived after 3 days and the fitting was perfect. They are very beautiful and can be worn for different occasion with dresses or trousers.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vrients runs an online store selling clothing, footwear, and accessories. Product pages include images, size charts, and descriptions to guide purchases. Shoppers can check out online, create accounts, and track deliveries. Support is available through channels such as email and a helpdesk for order questions and returns. Vrients handles fulfilment and standard shipping for its range.