Reviews Analysed
20
We Collect & Analyse Reviews
Vintage Wine & Port
Experiences & Reviews
Vintage Wine & Port is a specialist online retailer focused on vintage fortified wines and aged bottles, including ports and Madeiras. The business offers online ordering and presentation options such as gift boxes and notes, and ships to private customers and international destinations.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
19d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many customers report courteous, knowledgeable and efficient service, but a notable minority describe refused refunds and unsatisfactory complaint handling.
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Mixed
18%
💰
Value for money
Some buyers find prices fair for rare bottles, while a few who received faulty wines report poor value and unresolved refund disputes.
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Weak
4%
⚡
User experience
Frequent praise for quick delivery, secure packaging and easy ordering; a few customers reported wrong gift cards, presentation flaws or non-delivery.
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Strong
21%
🔧
Product quality
Many customers received bottles as described and enjoyed them, but multiple reports describe corked or undrinkable older wines and contested replacements.
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Mixed
17%
📞
Communication
Several reviewers note helpful, fast replies and detailed advice; others describe unanswered emails or explanations they considered unsatisfactory.
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Weak
13%
⭐
Overall experience
Most customers report a positive buying experience with good presentation and delivery, while a distinct group experienced spoiled bottles and unresolved complaints.
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Mixed
26%
Our Independent Methodology
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Data Collection
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AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Excellent customer service and support
"Excellent customer service and support! I ordered a 60 year old Armagnac for delivery to the US but was advised by Customer services that they were no..."
Harry Legg
Trustpilot
Sep 30, 2025
Featured for: Detailed help and positive outcome
Undrinkable wine!
"I purchased a bottle of wine from this company for my partners birthday for £100. When we opened it the cork was rotten and the wine undrinkable, brow..."
K K
Trustpilot
Sep 30, 2025
Featured for: Undrinkable bottle; refund refused
Placed order should have arrived 16 SEP…
"Placed order should have arrived 16 SEP 25, still not..."
Mr Derek Wenham
Trustpilot
Sep 30, 2025
Featured for: Order not delivered; no email reply
Wonderful experience
"Wonderful experience from start to finish. After a really poor experience with another port retailer, I had to replace a friend's birthday gift and ch..."
Rachel
Trustpilot
Sep 30, 2025
Featured for: Careful packaging and presentation praised
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
M
Mr Derek Wenham
trustpilot.com
Sep 30, 2025
Placed order should have arrived 16 SEP…
Placed order should have arrived 16 SEP 25, still not...
J
Joan Conway
trustpilot.com
Sep 30, 2025
I wish to thank you for the excellent…
I wish to thank you for the excellent service I received. I ordered the 2022 vintage...
C
Christina Maddock-Bones
trustpilot.com
Sep 30, 2025
Good shopping experience
Order was delivered in goo...
R
Rachel
trustpilot.com
Sep 30, 2025
Wonderful experience
Wonderful experience from start to finish. After a really poor experience with another port retailer, I had to replace a friend's birthday gift and ch...
T
Trevor Edwards
trustpilot.com
Sep 30, 2025
Perfect courteous and highly efficient service.
My first time ordering from this company. I was looking for a 70 year old Madeira wine for a good friend's special birthday. They had an excellent exa...
K
K K
trustpilot.com
Sep 30, 2025
Undrinkable wine!
I purchased a bottle of wine from this company for my partners birthday for £100. When we opened it the cork was rotten and the wine undrinkable, brow...
H
HIH John
trustpilot.com
Sep 30, 2025
Like Drinking A Cloud- Heavenly!
Hello all. This is an update to my earlier review. What a marvelous bit of drinking fun it was to share this wonderful, 1945, Vintage, Ferreria, port...
M
MIKE SAULT
trustpilot.com
Sep 30, 2025
Disappointing
Wine received beautifully packaged but had the wrong gift card enclosed intended for somebody we didn’t know !! Luckily I spotted it before it reached...
C
Connor
trustpilot.com
Sep 30, 2025
Beautifully packaged
Beautifully packaged, and excellent speed of delive...
D
DG, Reading
trustpilot.com
Sep 30, 2025
A rare level of customer service
I’ve ordered from this company several times and I’ve never had any issues at all. However, my last order ran into a technical issue (not their fault)...
H
Harry Legg
trustpilot.com
Sep 30, 2025
Excellent customer service and support
Excellent customer service and support! I ordered a 60 year old Armagnac for delivery to the US but was advised by Customer services that they were no...
G
GEorge CArter
trustpilot.com
Sep 30, 2025
Good range of vintage port
Good range of vintage port Purchased 60 year old port for my father. The r...
J
Jim LAWRENCE
trustpilot.com
Sep 30, 2025
First Class service
First Class service - Helpful customer service who were patien...
P
Phil Jones
trustpilot.com
Sep 30, 2025
Corked bottle. Cheaper replacement
Bought a bottle from the year my brother was born for his 50th. Opened it for xmas dinner but it was corked and utterly undrinkable. Sent them an emai...
M
Martina McKeough
trustpilot.com
Sep 30, 2025
Undrinkable
My husband's brother bought him a 50-year-old bottle of red wine for this 50th birthday. The wine was totally undrinkable and went down the sink. As i...
N
Nicola O'Callaghan
trustpilot.com
Sep 30, 2025
Fabulous buying experience
Fabulous buying experience. Knowledgable information shared, easy to order onlin...
N
Natasha C
trustpilot.com
Sep 30, 2025
Great and would use again
Haven’t tried the wine as it was a gift but I ordered on Monday evening and it was delivered on Wednesday! The accessories in the gift box seemed grea...
J
JH
trustpilot.com
Sep 30, 2025
Great until a problem
I have used this company a few times to buy Port and the odd bottle of wine as a gift. If the product isn't off they are great. However, I recently bo...
B
Ben
trustpilot.com
Sep 30, 2025
Always top quality products and…
Always top quality products and...
L
Lynn Reddington Coons
trustpilot.com
Sep 30, 2025
Gracious service
Gracious service, ordered a 1958 bottle for my brother for his birthday. Arrived promptly and...
Conclusion
Reviews show a common pattern: many customers praise prompt delivery, careful packaging and helpful, knowledgeable staff, with several mentions of next-day or quick service. However, multiple complaints describe corked or undrinkable older bottles and disputes over refunds or replacements. Communication is inconsistent: some buyers report very rapid, useful replies while others report unanswered emails or unsatisfactory explanations. Prospective buyers should weigh the positive experiences around delivery and presentation against the reported product-quality and refund issues, check any guarantee or returns policy before purchase, and keep records of communications if a problem arises.