Reviews show a common pattern: many customers praise prompt delivery, careful packaging and helpful, knowledgeable staff, with several mentions of next-day or quick service. However, multiple complaints describe corked or undrinkable older bottles and disputes over refunds or replacements. Communication is inconsistent: some buyers report very rapid, useful replies while others report unanswered emails or unsatisfactory explanations. Prospective buyers should weigh the positive experiences around delivery and presentation against the reported product-quality and refund issues, check any guarantee or returns policy before purchase, and keep records of communications if a problem arises.
Examples from available reviews (Nov 2014 – Feb 2026).
Customer service advised alternative, explained port, and delivered successfully.
“they explained how it was made, how it should taste and how it should be served.”
£100 bottle arrived corked and undrinkable, refund refused.
“the cork was rotten and the wine undrinkable, brown vinegar.”
Order overdue with no email replies and payment taken.
“still not here & no reply to emails.”
Quick delivery in beautiful packaging with thoughtful presentation.
“arrived quickly in a beautiful presentation box”
Many customers report courteous, knowledgeable and efficient service, but a notable minority describe refused refunds and unsatisfactory complaint handling.
Some buyers find prices fair for rare bottles, while a few who received faulty wines report poor value and unresolved refund disputes.
Frequent praise for quick delivery, secure packaging and easy ordering; a few customers reported wrong gift cards, presentation flaws or non-delivery.
Many customers received bottles as described and enjoyed them, but multiple reports describe corked or undrinkable older wines and contested replacements.
Several reviewers note helpful, fast replies and detailed advice; others describe unanswered emails or explanations they considered unsatisfactory.
Most customers report a positive buying experience with good presentation and delivery, while a distinct group experienced spoiled bottles and unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviewcentre (10) · Quotes shortened · As of: February 2026
Good communication, quality products, fair prices and fast delivery.
“Good comms, great products, fair price, fast delivery.”
Well wrapped gift with tasting notes; the port was excellent.
“It arrived well wrapped and included some nice tasting notes sealed with wax.”
Great customer service with no-quibble replacement for corked wine.
“No quibble replacement of our vintage corked wine.”
In-person shop visit found extensive selection and helpful staff.
“Visited VWP shop in Fordingbridge - great collections of wines and very helpful staff.”
Order overdue with no email replies and payment taken.
“still not here & no reply to emails.”
Excellent service; 2022 magnum delighted my son.
“I wish to thank you for the excellent service I received.”
Order delivered promptly and securely packaged.
“Order was delivered in good time, securely packaged.”
Quick delivery in beautiful packaging with thoughtful presentation.
“arrived quickly in a beautiful presentation box”
Easy ordering, fair price, and next-morning delivery as promised.
“Ordering was easy, the price was more than fair, and it was delivered the next morning, exactly as promised.”
£100 bottle arrived corked and undrinkable, refund refused.
“the cork was rotten and the wine undrinkable, brown vinegar.”
1945 Ferreria port arrived safely and provided a wonderful drinking experience.
“By the end, it was like drinking a cloud!”
Wrong gift card enclosed and customer service did not reply.
“had the wrong gift card enclosed intended for somebody we didn’t know !!”
Beautiful packaging and very fast delivery pleased customer and recipient.
“Beautifully packaged, and excellent speed of delivery.”
Support email answered within 15 minutes by the MD, resolving issue.
“My support email (sent at 8pm) was answered within 15 mins by the MD”
Customer service advised alternative, explained port, and delivered successfully.
“they explained how it was made, how it should taste and how it should be served.”
Excellent selection of vintage port and timely, well-wrapped delivery.
“The range this company has is phenomenal.”
Helpful, patient customer service and well-wrapped gift delivery.
“First Class service - Helpful customer service who were patient and helped me choose my wines.”
Original bottle was corked and replacement was of lower value without refund.
“Opened it for xmas dinner but it was corked and utterly undrinkable.”
50-year-old wine was undrinkable and company declined complaint after three months.
“The wine was totally undrinkable and went down the sink.”
Knowledgeable advice, easy ordering and prompt delivery.
“Knowledgable information shared, easy to order online and delivered promptly.”
Quick delivery but gift box lining detached exposing polystyrene.
“the lining came away in the gift box and exposed the polystyrene”
Repeatedly sold off wines and refused refunds, impractical return request.
“no offer of a refund, despite their quality promise.”
Consistently top quality products with guaranteed next day delivery.
“Always top quality products and guaranteed next day delivery!!”
1958 bottle arrived promptly and matched its description.
“The 1958 bottle of wine was exactly as described and pictured.”
Gift order delivered speedily and well wrapped with paid gift box.
“Speedy delivery and a well wrapped package.”
Two expensive bottles bought; one was off and another was rubbish.
“I was appalled at the Port I purchased for my wife”
Spoke to knowledgeable wine buyer; goods arrived promptly and well packaged.
“I ended up speaking to the wine buyer - very knowledgeable.”
Ordered Monday, arrived Wednesday well packed and attractive box.
“Bottle in box looks fabulous.”
Customer support by phone was excellent and delivered next day well packaged.
“I phoned up VWAP and spoke to a real person - the service and advice was spot on”
Knowledgeable phone advice and thoughtful upgrade to wooden box impressed.
“a very knowledgeable lady Di spent 15 minutes explaining what a vintage port was”
Knowledgeable phone advice and thoughtful upgrade to wooden box impressed.
“a very knowledgeable lady Di spent 15 minutes explaining what a vintage port was”
Fourth purchase; recommended 1985 Taylors proved wonderful on Christmas Day.
“Opend Christmas day and it was wonderful.”
Next day delivery saved the day; 50-year port arrived beautifully packaged.
“The 50 year old port came in a beautiful box and was well packaged.”
Nice service and a good product.
“Nice service - good product”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vintage Wine & Port is a specialist online retailer focused on vintage fortified wines and aged bottles, including ports and Madeiras. The business offers online ordering and presentation options such as gift boxes and notes, and ships to private customers and international destinations.