Many customers describe a fast site, easy ordering, and deliveries that arrive on time. A sizeable group of reviews reports missed deliveries, failed collections, and returns that never get resolved. Several reviewers mention long phone waits and confusing verification calls when they contact support. Overall, the feedback pairs smooth buying experiences with major fulfilment and billing issues.
Examples from available reviews (Jul 2025 – Mar 2026).
Quick ordering and delivery with a great payment plan.
“Quick easy order. Quick delivery. Great payment plan. A+”
Website easy to navigate and items easy to find.
“Easy to navigate the website and easy to find the items that you want to purchase”
Multiple failed deliveries and poor communication left reviewer without bed.
“I happened to look out of the window to see the ArrowXL van driving off”
They charged me for an expensive mattress that was never delivered.
“They charged me for an expensive mattress that they never delivered 🙁”
Many reviews praise quick deliveries and helpful delivery staff. A dominant negative group describes couriers not turning up, repeated failed collections, and items left unsecured. Several complaints link these delivery problems to account charges that stay open or refunds that never arrive.
Many customers say the products are good value for money, pointing to reasonable prices for furniture and clothing. Multiple reviews describe unexpected charges, payment disputes that went nowhere, and billing errors that were hard to fix. Complaints about incorrect charges come up repeatedly alongside refund delays.
Several reviewers say the website is easy to navigate and the ordering process is straightforward. A smaller group reports account stress after unexpected verification calls and says they plan to delete their accounts. Some customers find support through the app and website limited when issues come up.
Many comments report being happy with quality across clothing and homeware. A few but serious reviews mention damaged items, missing parts, and one product associated with skin rashes. These product issues often sit alongside trouble getting refunds or completing returns.
Some customers mention helpful phone agents and clear transporter updates. A substantial negative group reports long waits on hold, callbacks that never happen, overseas support seen as unhelpful, and complaints closed without a fix. Verification calls asking for personal checks also left customers confused.
Reviews show a clear split between smooth purchases and serious fulfilment or billing breakdowns. The same areas attract both very positive feedback and strongly negative experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: March 2026
Fast delivery and all purchases were satisfactory.
“Fast delivery all purchases were great”
Light fittings arrived missing essential parts, causing disappointment.
“one part was missing from each light fitting”
Long phone wait and promised callback not received, leaving query unresolved.
“30+ mins on the phone mostly on hold”
Phone staff were friendly, clear and helpful.
“Super friendly people on the phone - clear and helpful”
Pleased with service and delivery, though extra charges apply.
“Delivery is good but you have to pay extra.”
Delivery staff were friendly and carried a large parcel into the house.
“brought very large parcel right into the house for me.”
Received different jeans than ordered, based on reviewer account.
“Ordered a pair of barrel leg jeans and a pair of wide leg crop jeans arrived.”
Customer reports being cut off and unresolved multiple issues.
“No help Cut off Still trying to resolve numerous isdues”
Reviewer praises Very's customer service and consistent product quality.
“Very has THE Best Customer Services I’ve ever known.”
Reviewer had a very bad shopping experience.
“Very bad shopping experience with them”
Order process was fine but delivery delayed by EVRI.
“Paid for next day delivery took 2 days to get delivered by EVRI”
Staff member Hannah was polite, patient and helpful.
“Hannah a staff member i spoke to was very polite, patient and helpful today”
Long wait of 58 minutes to speak to customer service.
“Waited 58 min for someone to speak to me”
Helpful staff member and expectation that query will be fixed.
“Staff member very helpful and hopefully query will be fixed.”
Item lost and support was hard to reach and limited.
“Support via the website and app is so limited.”
Company returned my graphics card without consent and refuses refund.
“decided to return it without my consent”
Returned guaranteed item but company claimed parts missing and refused refund.
“You sent it back to me saying I returned it with parts missing.”
Delivery mishaps and poor customer service led me to cancel my order.
“Verys customer service couldn't understand it”
They charged me for an expensive mattress that was never delivered.
“They charged me for an expensive mattress that they never delivered 🙁”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Very is a UK online retailer and credit provider at Very.co.uk. It sells clothing, homeware, electricals, furniture, and beauty products. The company offers online account finance and buy-now-pay-later credit agreements. Customers can order through the Very website or app and pick delivery options including tracked and next-day services. The Very Group operates Very and was previously known as Shop Direct.