Reviews indicate that Very often delivers quickly and that many customers find phone staff helpful when issues are straightforward. However, there are repeated reports of problems such as missing parts, incorrect items and at least one instance of an allergenic textile. Several reviewers describe long hold times and unresolved callbacks, signalling inconsistency in after‑sales support. If you are considering a purchase, check the specific product descriptions, delivery options and the returns policy, and be prepared to contact customer service if you need post‑purchase help.
Examples from available reviews (Jul 2025 – Feb 2026).
Reviewer praises Very's customer service and consistent product quality.
“Very has THE Best Customer Services I’ve ever known.”
Duvet and sheet caused severe skin rashes; cannot return.
“I have had really severe rashes all over my body”
Light fittings arrived missing essential parts, causing disappointment.
“one part was missing from each light fitting”
Long phone wait and promised callback not received, leaving query unresolved.
“30+ mins on the phone mostly on hold”
Many reviewers praise fast, reliable delivery and helpful staff, while a notable subset report delays, incomplete deliveries or intermittent service issues.
A few customers accept slightly higher prices for perceived better quality; others note additional fees (delivery) and express concerns about cost versus value.
Ordering and returns are often described as straightforward, but some users report missing parts, order mistakes and unresolved post‑purchase issues.
Many buyers describe items as good quality, yet several reviews detail faulty or incomplete goods and at least one report of skin irritation from a textile.
Phone agents are frequently described as polite and helpful, but multiple reviewers report long hold times, dropped calls and unresolved callbacks.
Overall impressions vary: numerous positive accounts of delivery and service contrast with recurring complaints about product errors and customer‑support failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (19) · Quotes shortened · As of: February 2026
Fast delivery and all purchases were satisfactory.
“Fast delivery all purchases were great”
Light fittings arrived missing essential parts, causing disappointment.
“one part was missing from each light fitting”
Long phone wait and promised callback not received, leaving query unresolved.
“30+ mins on the phone mostly on hold”
Phone staff were friendly, clear and helpful.
“Super friendly people on the phone - clear and helpful”
Pleased with service and delivery, though extra charges apply.
“Delivery is good but you have to pay extra.”
Delivery staff were friendly and carried a large parcel into the house.
“brought very large parcel right into the house for me.”
Received different jeans than ordered, based on reviewer account.
“Ordered a pair of barrel leg jeans and a pair of wide leg crop jeans arrived.”
Customer reports being cut off and unresolved multiple issues.
“No help Cut off Still trying to resolve numerous isdues”
Reviewer praises Very's customer service and consistent product quality.
“Very has THE Best Customer Services I’ve ever known.”
Reviewer had a very bad shopping experience.
“Very bad shopping experience with them”
Order process was fine but delivery delayed by EVRI.
“Paid for next day delivery took 2 days to get delivered by EVRI”
Staff member Hannah was polite, patient and helpful.
“Hannah a staff member i spoke to was very polite, patient and helpful today”
Long wait of 58 minutes to speak to customer service.
“Waited 58 min for someone to speak to me”
Helpful staff member and expectation that query will be fixed.
“Staff member very helpful and hopefully query will be fixed.”
Item lost and support was hard to reach and limited.
“Support via the website and app is so limited.”
Company returned my graphics card without consent and refuses refund.
“decided to return it without my consent”
Returned guaranteed item but company claimed parts missing and refused refund.
“You sent it back to me saying I returned it with parts missing.”
Delivery mishaps and poor customer service led me to cancel my order.
“Verys customer service couldn't understand it”
They charged me for an expensive mattress that was never delivered.
“They charged me for an expensive mattress that they never delivered 🙁”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Very is a UK online retailer and e‑commerce platform selling fashion, homewares, electricals and other consumer goods. The site commonly offers customer accounts and on-site finance options (buy‑now‑pay‑later) and provides delivery and returns services. Shoppers researching reviews for Very typically look for information on delivery, customer service, product condition and returns policies.