Reviewers often praise the clothing quality and say the website is easy to use. Many also report slow or no replies from customer service, along with long waits for refunds or deliveries. Price feedback is mixed: some find the products good value, while others object to shipping costs or unexpected price rises. The clearest divide is between satisfaction with the items and problems with after-sales support.
Examples from available reviews (Nov 2021 – Mar 2026).
Still waiting 24 months for a refund; company unresponsive and evasive.
“Still waiting 24 months later for refund.”
Product broke and multiple emails about it received no response.
“Bought a child's wicker pram at Christmas it has broken I have sent 3 emails no answer back”
Clothes have cute style, good prices, and great quality.
“Cute style, good prices, and great quality!”
Website is very nice and easy to use.
“Great! very nice and easy site”
Many reviews mention returns that don’t get resolved, refunds that take a long time, wrong items, and deliveries that get cancelled. Several shoppers say they tried contacting the company more than once and got no answer. A smaller number describe helpful support, but most service feedback is negative.
Many shoppers point to good prices and occasional discounts. Others complain about high shipping charges or price changes that pushed up the final total. Pricing comes up less often than service or quality, but opinions are clearly split.
Customers describe the site as quick and easy to navigate. Some also praise the checkout experience, including support for modern payment methods. Several say they came back to buy again because the online shopping process worked well.
Reviews often highlight durable fabrics, cute designs, and well-made children’s and maternity clothes. Some buyers call out specific items that arrived quickly and in good condition. A few mention poor quality or receiving duplicate items.
Many reviewers say emails and phone enquiries about orders and refunds go unanswered. Fewer comments mention continued marketing emails even after unsubscribe requests. Most communication issues show up when shoppers try to fix orders or track refunds.
Strong feedback on the products and website sits alongside repeated problems after purchase. Several shoppers praise the items and the easy buying process, while others report cancelled deliveries and refunds that remain unpaid for a long time. Overall sentiment hinges on the gap between product satisfaction and service breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Discovering this site is my greatest moment as a mother. I did my first purchase before I delivered my first born. I wanted him to find unique, quality and trendy bodysuits, sleep suits, sweaters, jumpers and storage boxes. The only online shop that offered this was Vertbaudet. The prices were great and I enjoyed a great discount due to my huge order. The delivery was fast and the customer care support was very helpful. It is now two years, the products look new and I still order from them. Last month I wanted to have some items returned, they were small sizes, and the process was painless. I am forever grateful for my child's clothing for the last 2 years. Very soon I will order some dresses as well.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vertbaudet is a European retailer focused on children’s clothing, maternity wear, and nursery products. It sells baby and toddler clothes, maternity ranges, toys, and bedroom furnishings. Shoppers use an e-commerce site with product photos, size guides, and category filters. Vertbaudet sells online, ships internationally, and offers customer support by email and phone.