Reviews split between people who get helpful staff, a wide juice selection and on-time orders, and those who report missing deliveries, unexplained refunds and no response. Positive feedback often mentions friendly service, quick email replies and good deals. Negative comments focus on no tracking, cancelled orders and long delays. Overall, the tone swings sharply between satisfied regulars and frustrated buyers.
Examples from available reviews (Feb 2023 – Mar 2026).
Long-term customer praises value, friendly staff and great deals.
“I highly recommend vape and juice for value, friendly staff and great deals.”
Customer praises range, speedy delivery, rewards and good communication.
“Great range, speedy delivery, reward scheme and really good communication.”
Customer reports non-delivery and inability to contact the company.
“Order never received”
Order canceled without refund and company stopped responding to enquiries.
“i never received any cent back from them”
Several reviewers mention quick dispatch, helpful staff and a rewards scheme they can rely on. An equally noticeable group describes cancelled orders, refund requests that go unanswered and waits lasting a month. The reviews show a clear split in service experiences.
A small number of reviewers clearly highlight value, deals and reasonable prices. Most reviews do not mention pricing.
Positive feedback points to a wide flavour range and friendly help in store. A few reviewers claim shops closed, stock ran low and the name changed; this shows up in a minority of comments.
One reviewer said a product arrived with a broken seal. Another called the products high quality, so specific defect reports appear rarely in the sample.
Many reviews mention no order updates, missing tracking and messages that never get a reply. Several customers describe refunds or cancellations with no explanation, while a smaller number say staff later reshipped items and shared useful updates.
Reviews are strongly polarized, from very happy to highly dissatisfied. Repeat customers often describe loyalty and steady good service, while others report orders not being fulfilled and weak follow-up.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Long-term customer praises value, friendly staff and great deals.
“I highly recommend vape and juice for value, friendly staff and great deals.”
Customer reports non-delivery and inability to contact the company.
“Order never received”
Long-term customer praises superb service and fast online delivery.
“Always had superb customer service”
Customer impressed by juice variety and friendly helpful staff.
“Absolutely blown away by the variety and flavours of these juices.”
Customer paid for expedited delivery but did not receive order or tracking.
“I paid for 1-2 day delivery on Saturday It’s Wednesday and it’s still not here!”
Customer refunded without explanation and receives no response about refund.
“I'd been refunded with no reason”
Customer received no confirmation and cannot reach the company.
“didn’t receive any order confirmation”
Promised two-day delivery took over two weeks and refund not processed.
“2 day delivery, been over 2 weeks.”
Customer reports no customer service or tracking, suspects scam.
“No customer service at all.”
Order placed with no updates and emails unanswered, disappointed.
“send me a mail with order number without tracking number.”
Order canceled without refund and company stopped responding to enquiries.
“i never received any cent back from them”
Long-term customer reports stock shortages and poor communication under new ownership.
“Since the new owners have taken over, it's gone down the pan.”
After long delay, staff member reshipped order and provided helpful communication.
“finally after 3 months I got my order”
Order arrived late with broken seal, and tracking information was unreliable.
“the seal had been broken!!”
Customer accuses company of being shifty with closed shops and name changes.
“Whitstable shop been closed for weeks, old office warehouse closed too.”
Customer experienced ignored messages and inconsistent stock availability responses.
“they completely ignored me”
Item not received after a month and refund requests ignored.
“The worst service i have ever come across.”
Customer praises range, speedy delivery, rewards and good communication.
“Great range, speedy delivery, reward scheme and really good communication.”
Customer praises prompt delivery and quick email responses, favourite shop.
“Always helpful and reply to emails very prompt.”
Customer says service is always perfect and remains loyal.
“Always perfect service from Vape and Juice”
I recently purchased some vape products from Vape and Juice's online store here in the UK, and I must say that my experience was fantastic. The website is easy to navigate, with a wide variety of vaping equipment available for purchase.
One thing that stood out right away was their commitment to free delivery - this removed any concerns or issues I had about packaging costs or waiting times. Not only did they deliver promptly, but the quality of the products themselves exceeded all expectations. They also offer very reasonable prices on their stock, making it accessible and affordable for vapers on a budget.
Their customer service team were helpful when I called them up regarding recommendations for which type of e-liquid should be best suited to me as someone who is relatively new to vaping - they patiently explained my options so well that it really made choosing much more simple than before.
Overall, Vape and Juice is an excellent choice if you're looking for top-quality vaping equipment backed by brilliant customer service at every step
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vape and Juice sells vaping products such as e-liquids, starter kits, advanced mods, coils and accessories. It runs an online store with product pages listing flavours, nicotine strengths and technical specs. Customers can open accounts to place orders, check order history and manage delivery addresses. The company ships orders and accepts common online payment methods. Support content includes safety notes and tips on device compatibility.