Reviews show a clear split in customer experience. Many long-term customers praise product range, flavours and helpful staff, while a substantial number of recent reviews report delivery delays, missing orders, refund issues and poor or absent communication. Several reviewers mention stock inaccuracies and problems that coincide with a change in management. If you plan to order, verify current stock and tracking options, retain payment records and check refund policies before purchasing. For urgent needs, consider contacting the seller in advance and using payment methods with buyer protection.
Examples from available reviews (Feb 2023 – Feb 2026).
Helpful customer service, free delivery and high-quality products at reasonable prices.
“Their customer service team were helpful”
Customer paid for expedited delivery but did not receive order or tracking.
“I paid for 1-2 day delivery on Saturday It’s Wednesday and it’s still not here!”
After long delay, staff member reshipped order and provided helpful communication.
“finally after 3 months I got my order”
Many reviews report late or missing deliveries, delays and inconsistent fulfilment; a minority of long-term customers still praise helpful staff and in-person support.
A small number of reviewers highlight reasonable prices, good deals and a loyalty/rewards scheme, describing purchases as good value for regular buyers.
Some customers describe the website and ordering as easy and convenient; others report missing confirmations, tracking errors and frustrating order-management issues.
Several reviewers praise flavour variety and product range, while others report stock inaccuracies, out-of-stock items and occasional damaged or unsealed deliveries.
Numerous reviews describe unresponsive email, unavailable live chat or phone lines and slow or absent replies to refund, tracking and order queries.
Overall impressions are mixed: long-standing customers report positive experiences, but many recent reviews cite fulfilment failures, refunds not received and poor responsiveness.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Long-term customer praises value, friendly staff and great deals.
“I highly recommend vape and juice for value, friendly staff and great deals.”
Customer reports non-delivery and inability to contact the company.
“Order never received”
Long-term customer praises superb service and fast online delivery.
“Always had superb customer service”
Customer impressed by juice variety and friendly helpful staff.
“Absolutely blown away by the variety and flavours of these juices.”
Customer paid for expedited delivery but did not receive order or tracking.
“I paid for 1-2 day delivery on Saturday It’s Wednesday and it’s still not here!”
Customer refunded without explanation and receives no response about refund.
“I'd been refunded with no reason”
Customer received no confirmation and cannot reach the company.
“didn’t receive any order confirmation”
Promised two-day delivery took over two weeks and refund not processed.
“2 day delivery, been over 2 weeks.”
Customer reports no customer service or tracking, suspects scam.
“No customer service at all.”
Order placed with no updates and emails unanswered, disappointed.
“send me a mail with order number without tracking number.”
Order canceled without refund and company stopped responding to enquiries.
“i never received any cent back from them”
Long-term customer reports stock shortages and poor communication under new ownership.
“Since the new owners have taken over, it's gone down the pan.”
After long delay, staff member reshipped order and provided helpful communication.
“finally after 3 months I got my order”
Order arrived late with broken seal, and tracking information was unreliable.
“the seal had been broken!!”
Customer accuses company of being shifty with closed shops and name changes.
“Whitstable shop been closed for weeks, old office warehouse closed too.”
Customer experienced ignored messages and inconsistent stock availability responses.
“they completely ignored me”
Item not received after a month and refund requests ignored.
“The worst service i have ever come across.”
Customer praises range, speedy delivery, rewards and good communication.
“Great range, speedy delivery, reward scheme and really good communication.”
Customer praises prompt delivery and quick email responses, favourite shop.
“Always helpful and reply to emails very prompt.”
Customer says service is always perfect and remains loyal.
“Always perfect service from Vape and Juice”
I recently purchased some vape products from Vape and Juice's online store here in the UK, and I must say that my experience was fantastic. The website is easy to navigate, with a wide variety of vaping equipment available for purchase.
One thing that stood out right away was their commitment to free delivery - this removed any concerns or issues I had about packaging costs or waiting times. Not only did they deliver promptly, but the quality of the products themselves exceeded all expectations. They also offer very reasonable prices on their stock, making it accessible and affordable for vapers on a budget.
Their customer service team were helpful when I called them up regarding recommendations for which type of e-liquid should be best suited to me as someone who is relatively new to vaping - they patiently explained my options so well that it really made choosing much more simple than before.
Overall, Vape and Juice is an excellent choice if you're looking for top-quality vaping equipment backed by brilliant customer service at every step
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Vape and Juice is a UK-based retailer of vaping products, including e-liquids, devices and accessories, operating an online storefront aimed at adult vapers. Consumers researching the brand will typically look for information on product range, delivery options, customer service and stock availability. When comparing vendors, shoppers often check delivery policies, contact channels and refund procedures alongside product variety and pricing.