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We Collect & Analyse Reviews

Van Meuwen
Experiences & Reviews

Van Meuwen is a UK-based online garden retailer specialising in plants, seeds, bulbs and trees, selling seasonal collections and individual stock via its website. It offers a range of plug plants, bare-root stock and potted items for home gardeners and landscapers, with delivery services across the UK. Shoppers typically place orders through the company website and receive plant stock by courier or mail.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 29%
Latest Review 18d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Frequent reports of delayed, missing or mishandled orders and many complaints about guarantees not being honoured or poor customer support.

Share
19%
Weak
💰

Value for money

Multiple reviewers report poor value — complaints about small, sickly plants, missing deliveries and offers that did not materialise.

Share
15%
Weak
⚡

User experience

Problems noted with ordering and site interactions: wrong items sent, confusing offers and unsubscribe links failing for several users.

Share
8%
Weak
🔧

Product quality

Mixed reports: some customers received healthy, well-packed plants while others report dead, rootbound or non‑viable stock.

Share
16%
Weak
📞

Communication

Many reviewers describe excessive marketing emails, difficulties unsubscribing and unresponsiveness or poor handling by support staff.

Share
15%
Weak
⭐

Overall experience

Overall sentiment leans negative: several satisfied buyers exist, but numerous reports of non-delivery, poor plants and contact failures.

Share
27%
Weak

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

i
ian brown
trustpilot.com Sep 30, 2025

Plug plants arrived dry and totally…

Plug plants arrived dry and totally rootbound and never recovered and after 2 months are still not growing will never ever order from this company aga...

M
Mrs G
trustpilot.com Sep 30, 2025

Literally impossible to unsubscribe

Still receiving emails. Now over 30 despite unsubscribing via links, emailing customer servic...

M
Mrs Gee
trustpilot.com Sep 30, 2025

Impossible to unsubscribe

21 emails in 13 days despite unsubscribing. 6 after emailing and receiving a response from Customer Service. ...email number 25 today. Says unsubscrib...

C
Christine Lancaster-Roe
trustpilot.com Sep 30, 2025

begonia plants

My begonia plants were received in fantastic condition, great size...

J
J Hartley
trustpilot.com Sep 30, 2025

An abhorrent operation

This company will bombard you with marketing emails TWICE a day. There is no unsubscribe link. Instead you have to email them to get yourself removed...

I
Iwona Kochanek
trustpilot.com Sep 30, 2025

I have been asking them over and over…

I have been asking them over and over again to stop sendi...

A
A.Robinson
trustpilot.com Sep 30, 2025

Complete sham of a company

Complete sham of a company. They take your money and dont send anything. They dont bother answering their phone, or replying to emails. Thieves and...

S
Susie
trustpilot.com Sep 30, 2025

ABSOLUTELY CRAP COMPANY

It states order despatched within 24 hours, but they have not. If I had read these reviews I would not have ordered. It is now 09/04/25 and the order...

H
Hils
trustpilot.com Sep 30, 2025

I am fed up with this company…

I am fed up with this company bombarding me with cheap offers that don't actually exist. When I try to take up an offer I get directed to other stuff...

m
mrs V Atherton
trustpilot.com Sep 30, 2025

Bare root trees, not honoring guarantee

Ordered 3 fruit trees, 1 failed to grow and leaf out despite following planting and care instructions. Van meuwans website states bare root plants and...

M
Michael Skinner
trustpilot.com Sep 30, 2025

Disappointing: Did not send what was ordered, didn't really seem to care

Just for context: this was not a disaster, or anything like that. Just disappointing. We ordered 2 different types of potato (one a rarer, more specia...

P
Peter Ellis.
trustpilot.com Sep 30, 2025

Plants delivered with consideration of weather conditions.

I ordered a number of rose bushes and spring bulbs. They were delivered when the ground was solid with frost, and following this we were to have storm...

R
Richard Summerscales
trustpilot.com Sep 30, 2025

Fantastic customer service

Ordered something last year that were bare roots and most didnt grow this spring, so I sent an email asking for a few replacements, but heard nothing....

D
David Dorber
trustpilot.com Sep 30, 2025

A con

Bought three giant jumbo plug plants but the thing is if these were gian...

M
Mrs Chilton
trustpilot.com Sep 30, 2025

Great offer again

Great offer again - bulbs for £3 a pack so purchased all my spring bulbs once again just as I did last year wit...

D
David Laker
trustpilot.com Sep 30, 2025

Gardening for non gardeners

Until my wife had a stroke which has left me with little time to spend in the garden and no very little about flowers. This year thanks to...

J
Joanne O'Malley
trustpilot.com Sep 30, 2025

I ordered the Best Value Perennial…

I ordered the Best Value Perennial collection. 71 of the 72 plants were in excellent condition with very good roots. I potted them on and they have gr...

J
John Viotto
trustpilot.com Sep 30, 2025

1 star is 1 star too many quite frankly…

1 star is 1 star too many quite frankly but unfortunately i can’t leave 0 star. Shoddy company. Please don’t waste your time and money...

M
MRS ANDREA J STAPLETON
trustpilot.com Sep 30, 2025

Absolutely terrible company

Absolutely terrible company. my order has been delayed twice & try...

M
Mark Parsons
trustpilot.com Sep 30, 2025

Absolutely underwhelming service!

Absolutely underwhelming service! I received my 72 mini plugs okay - not quick obviously! The 5 maxi plugs of fuschia I ordered I was told to expe t a...

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Conclusion

The reviews show a clear pattern of inconsistent experiences. Many customers report problems with communication (repeated marketing emails and difficulty unsubscribing) and with service such as delayed or missing dispatches and contested guarantees. Product reports are mixed: some buyers praise well-packed, healthy plants and good value offers, while others describe dead, rootbound or incorrect stock. If you are considering Van Meuwen, check delivery windows, read ordering and guarantee terms closely, and consider a small initial purchase so you can assess packaging, viability and responsiveness before placing larger orders.