Uvinum
Experiences & Reviews
Uvinum is an online marketplace for alcoholic beverages where consumers search, compare and buy wines, spirits and beers. The platform lists multiple products for home delivery and commonly emphasises product descriptions, pricing and delivery options. Shoppers researching Uvinum often check delivery times, returns and customer-service policies before purchase.
Overview & Key Metrics
Our Analysis
Service quality
Majority of reviewers report helpful staff and consistently good service; a small subset report poor staff behaviour or franchise-level issues.
Value for money
Many reviewers highlight competitive prices and good value for gifts or everyday bottles; a few cite high shipping costs as reducing value.
User experience
Ordering, website usability, packaging and delivery are often praised for speed and ease, but some customers report delays and courier-related problems.
Product quality
Most reviewers confirm products matched descriptions, arrived well packaged and were of expected quality; isolated reports cite wrong vintages or undrinkable bottles.
Communication
A minority received useful updates and polite handling of delivery notes; several reviews describe poor post-sale communication and unresolved cases.
Overall experience
Overall impressions are positive in many reviews, with repeat customers praising reliability; negative experiences tend to focus on a few serious fulfilment or service failures.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Absolutely fabulous service!
"Absolutely fabulous service! Website easy to negotiate and I found the, very obscure, t..."
Avoid... they don't supply as advertised
"I write to advise others that they should not expect to get the product advertised when they order from this company. I have recently referred them to..."
Duo outlet
"Duo outlet, without asking and ckear my food? I stop and still argue I told him to do so. Need..."
Two orders placed this year
"Two orders placed this year, very good price and quick despatch. Hopeless logistics. DHL unable to follow simple instructions which d..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Duo outlet
Duo outlet, without asking and ckear my food? I stop and still argue I told him to do so. Need...
Great customer service
Ordered a particular prosecco as this was the cheapest pric...
Absolutely fabulous service!
Absolutely fabulous service! Website easy to negotiate and I found the, very obscure, t...
Good quality wines and prompt delivery
Good quality wines...
Value and service excellent
I was so pleased to find that Drinks & Co had just what I wanted for a special present for my Son. Th...
Great service and price
Great service and price! Wine arrived withi...
first class service
...
Faster delivery than expected
Faster delivery than expected...
First class service
First class service from start to finis...
Havana club 7
Had the product I was after a limited edition of Haven’t club 7 But too a...
Excellent website and competitive…
Excellent website and competitive prices. Parti...
Jamaica School Resources
Delivery was on time. The parcel will be forwarded to contribute to hampers for raffle for Jamaica School Resources, a charitable, not...
Overall a good service
Overall a good service, I don’t buy so much from you because of the shipping costs. Other places I buy my wine e...
HAVE BEEN A CUSTOMER FOR SOME TIME NOW…
HAVE BEEN A CUSTOMER FOR SOME TIME NOW AND ALWAYS HAD EXCELLENT SERVICE. A RECENT EXAMPLE WAS. ORDERED M...
Value for money
Great service and value...
Top supplier.
Every time I have ordered from Drinks & Co I have been very imp...
Exactly what I ordered and delivered safely X
My product was exactly as described/pictured and was delivered with due respect to my notes for the driver/courier service. The product itself is a fa...
Two orders placed this year
Two orders placed this year, very good price and quick despatch. Hopeless logistics. DHL unable to follow simple instructions which d...
Avoid... they don't supply as advertised
I write to advise others that they should not expect to get the product advertised when they order from this company. I have recently referred them to...
Everything is great until you get a…
Everything is great until you get a bottle of wine that is undrinkable. Then you'll be expected to carry out a plethora of tasks to prove it, despite...
Conclusion
Customer reviews of Uvinum show frequent praise for competitive pricing, quick dispatch and easy online ordering; many customers report well packaged deliveries and helpful service staff. However, a minority of reviews describe serious issues: incorrect or undrinkable bottles, closed support cases, and courier failures that required customers to collect parcels. If you are buying higher-value or vintage bottles, check product descriptions, returns policy and seller communication procedures before purchasing. For routine purchases consumers can expect generally fast delivery, but keep evidence and photos if you need to report product or delivery problems.