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We Collect & Analyse Reviews

Uvinum
Experiences & Reviews

Uvinum is an online marketplace for alcoholic beverages where consumers search, compare and buy wines, spirits and beers. The platform lists multiple products for home delivery and commonly emphasises product descriptions, pricing and delivery options. Shoppers researching Uvinum often check delivery times, returns and customer-service policies before purchase.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 22d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Majority of reviewers report helpful staff and consistently good service; a small subset report poor staff behaviour or franchise-level issues.

Share
15%
Strong
💰

Value for money

Many reviewers highlight competitive prices and good value for gifts or everyday bottles; a few cite high shipping costs as reducing value.

Share
12%
Strong

User experience

Ordering, website usability, packaging and delivery are often praised for speed and ease, but some customers report delays and courier-related problems.

Share
22%
Mixed
🔧

Product quality

Most reviewers confirm products matched descriptions, arrived well packaged and were of expected quality; isolated reports cite wrong vintages or undrinkable bottles.

Share
18%
Strong
📞

Communication

A minority received useful updates and polite handling of delivery notes; several reviews describe poor post-sale communication and unresolved cases.

Share
7%
Weak

Overall experience

Overall impressions are positive in many reviews, with repeat customers praising reliability; negative experiences tend to focus on a few serious fulfilment or service failures.

Share
26%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Merson Tan
trustpilot.com Sep 30, 2025

Duo outlet

Duo outlet, without asking and ckear my food? I stop and still argue I told him to do so. Need...

W
Wendy Simmons
trustpilot.com Sep 30, 2025

Great customer service

Ordered a particular prosecco as this was the cheapest pric...

A
Anne Bainton
trustpilot.com Sep 30, 2025

Absolutely fabulous service!

Absolutely fabulous service! Website easy to negotiate and I found the, very obscure, t...

C
Chrissie
trustpilot.com Sep 30, 2025

Good quality wines and prompt delivery

Good quality wines...

S
Shirley Cairns
trustpilot.com Sep 30, 2025

Value and service excellent

I was so pleased to find that Drinks & Co had just what I wanted for a special present for my Son. Th...

M
Mark Richens
trustpilot.com Sep 30, 2025

Great service and price

Great service and price! Wine arrived withi...

K
Ken Brindle
trustpilot.com Sep 30, 2025

first class service

...

L
Laura
trustpilot.com Sep 30, 2025

Faster delivery than expected

Faster delivery than expected...

M
Mr Stephen McCormick
trustpilot.com Sep 30, 2025

First class service

First class service from start to finis...

S
Shaun Hairyes
trustpilot.com Sep 30, 2025

Havana club 7

Had the product I was after a limited edition of Haven’t club 7 But too a...

R
Roger Morris
trustpilot.com Sep 30, 2025

Excellent website and competitive…

Excellent website and competitive prices. Parti...

B
Barbara Ruth Jones
trustpilot.com Sep 30, 2025

Jamaica School Resources

Delivery was on time. The parcel will be forwarded to contribute to hampers for raffle for Jamaica School Resources, a charitable, not...

G
Guest
trustpilot.com Sep 30, 2025

Overall a good service

Overall a good service, I don’t buy so much from you because of the shipping costs. Other places I buy my wine e...

f
filmman
trustpilot.com Sep 30, 2025

HAVE BEEN A CUSTOMER FOR SOME TIME NOW…

HAVE BEEN A CUSTOMER FOR SOME TIME NOW AND ALWAYS HAD EXCELLENT SERVICE. A RECENT EXAMPLE WAS. ORDERED M...

D
David Morrison
trustpilot.com Sep 30, 2025

Value for money

Great service and value...

M
Mr. DAVID COLLIER
trustpilot.com Sep 30, 2025

Top supplier.

Every time I have ordered from Drinks & Co I have been very imp...

A
AmyXAutumn
trustpilot.com Sep 30, 2025

Exactly what I ordered and delivered safely X

My product was exactly as described/pictured and was delivered with due respect to my notes for the driver/courier service. The product itself is a fa...

M
Mike Steane
trustpilot.com Sep 30, 2025

Two orders placed this year

Two orders placed this year, very good price and quick despatch. Hopeless logistics. DHL unable to follow simple instructions which d...

D
Dave Blackbrow
trustpilot.com Sep 30, 2025

Avoid... they don't supply as advertised

I write to advise others that they should not expect to get the product advertised when they order from this company. I have recently referred them to...

C
Chris Burfield
trustpilot.com Sep 30, 2025

Everything is great until you get a…

Everything is great until you get a bottle of wine that is undrinkable. Then you'll be expected to carry out a plethora of tasks to prove it, despite...

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Conclusion

Customer reviews of Uvinum show frequent praise for competitive pricing, quick dispatch and easy online ordering; many customers report well packaged deliveries and helpful service staff. However, a minority of reviews describe serious issues: incorrect or undrinkable bottles, closed support cases, and courier failures that required customers to collect parcels. If you are buying higher-value or vintage bottles, check product descriptions, returns policy and seller communication procedures before purchasing. For routine purchases consumers can expect generally fast delivery, but keep evidence and photos if you need to report product or delivery problems.