Reviews Analysed
21
We Collect & Analyse Reviews
Uvinum
Experiences & Reviews
Uvinum is an online marketplace for alcoholic beverages where consumers search, compare and buy wines, spirits and beers. The platform lists multiple products for home delivery and commonly emphasises product descriptions, pricing and delivery options. Shoppers researching Uvinum often check delivery times, returns and customer-service policies before purchase.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
22d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Majority of reviewers report helpful staff and consistently good service; a small subset report poor staff behaviour or franchise-level issues.
Share
Strong
15%
💰
Value for money
Many reviewers highlight competitive prices and good value for gifts or everyday bottles; a few cite high shipping costs as reducing value.
Share
Strong
12%
⚡
User experience
Ordering, website usability, packaging and delivery are often praised for speed and ease, but some customers report delays and courier-related problems.
Share
Mixed
22%
🔧
Product quality
Most reviewers confirm products matched descriptions, arrived well packaged and were of expected quality; isolated reports cite wrong vintages or undrinkable bottles.
Share
Strong
18%
📞
Communication
A minority received useful updates and polite handling of delivery notes; several reviews describe poor post-sale communication and unresolved cases.
Share
Weak
7%
⭐
Overall experience
Overall impressions are positive in many reviews, with repeat customers praising reliability; negative experiences tend to focus on a few serious fulfilment or service failures.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Absolutely fabulous service!
"Absolutely fabulous service! Website easy to negotiate and I found the, very obscure, t..."
Anne Bainton
Trustpilot
Sep 30, 2025
Featured for: Positive service and UX
Avoid... they don't supply as advertised
"I write to advise others that they should not expect to get the product advertised when they order from this company. I have recently referred them to..."
Dave Blackbrow
Trustpilot
Sep 30, 2025
Featured for: Product and communication failure
Duo outlet
"Duo outlet, without asking and ckear my food? I stop and still argue I told him to do so. Need..."
Merson Tan
Trustpilot
Sep 30, 2025
Featured for: Staff/franchise service complaint
Two orders placed this year
"Two orders placed this year, very good price and quick despatch. Hopeless logistics. DHL unable to follow simple instructions which d..."
Mike Steane
Trustpilot
Sep 30, 2025
Featured for: Delivery logistics and courier
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Merson Tan
trustpilot.com
Sep 30, 2025
Duo outlet
Duo outlet, without asking and ckear my food? I stop and still argue I told him to do so. Need...
W
Wendy Simmons
trustpilot.com
Sep 30, 2025
Great customer service
Ordered a particular prosecco as this was the cheapest pric...
A
Anne Bainton
trustpilot.com
Sep 30, 2025
Absolutely fabulous service!
Absolutely fabulous service! Website easy to negotiate and I found the, very obscure, t...
C
Chrissie
trustpilot.com
Sep 30, 2025
Good quality wines and prompt delivery
Good quality wines...
S
Shirley Cairns
trustpilot.com
Sep 30, 2025
Value and service excellent
I was so pleased to find that Drinks & Co had just what I wanted for a special present for my Son. Th...
M
Mark Richens
trustpilot.com
Sep 30, 2025
Great service and price
Great service and price! Wine arrived withi...
K
Ken Brindle
trustpilot.com
Sep 30, 2025
first class service
...
L
Laura
trustpilot.com
Sep 30, 2025
Faster delivery than expected
Faster delivery than expected...
M
Mr Stephen McCormick
trustpilot.com
Sep 30, 2025
First class service
First class service from start to finis...
S
Shaun Hairyes
trustpilot.com
Sep 30, 2025
Havana club 7
Had the product I was after a limited edition of Haven’t club 7 But too a...
R
Roger Morris
trustpilot.com
Sep 30, 2025
Excellent website and competitive…
Excellent website and competitive prices. Parti...
B
Barbara Ruth Jones
trustpilot.com
Sep 30, 2025
Jamaica School Resources
Delivery was on time. The parcel will be forwarded to contribute to hampers for raffle for Jamaica School Resources, a charitable, not...
G
Guest
trustpilot.com
Sep 30, 2025
Overall a good service
Overall a good service, I don’t buy so much from you because of the shipping costs. Other places I buy my wine e...
f
filmman
trustpilot.com
Sep 30, 2025
HAVE BEEN A CUSTOMER FOR SOME TIME NOW…
HAVE BEEN A CUSTOMER FOR SOME TIME NOW AND ALWAYS HAD EXCELLENT SERVICE. A RECENT EXAMPLE WAS. ORDERED M...
D
David Morrison
trustpilot.com
Sep 30, 2025
Value for money
Great service and value...
M
Mr. DAVID COLLIER
trustpilot.com
Sep 30, 2025
Top supplier.
Every time I have ordered from Drinks & Co I have been very imp...
A
AmyXAutumn
trustpilot.com
Sep 30, 2025
Exactly what I ordered and delivered safely X
My product was exactly as described/pictured and was delivered with due respect to my notes for the driver/courier service. The product itself is a fa...
M
Mike Steane
trustpilot.com
Sep 30, 2025
Two orders placed this year
Two orders placed this year, very good price and quick despatch. Hopeless logistics. DHL unable to follow simple instructions which d...
D
Dave Blackbrow
trustpilot.com
Sep 30, 2025
Avoid... they don't supply as advertised
I write to advise others that they should not expect to get the product advertised when they order from this company. I have recently referred them to...
C
Chris Burfield
trustpilot.com
Sep 30, 2025
Everything is great until you get a…
Everything is great until you get a bottle of wine that is undrinkable. Then you'll be expected to carry out a plethora of tasks to prove it, despite...
Conclusion
Customer reviews of Uvinum show frequent praise for competitive pricing, quick dispatch and easy online ordering; many customers report well packaged deliveries and helpful service staff. However, a minority of reviews describe serious issues: incorrect or undrinkable bottles, closed support cases, and courier failures that required customers to collect parcels. If you are buying higher-value or vintage bottles, check product descriptions, returns policy and seller communication procedures before purchasing. For routine purchases consumers can expect generally fast delivery, but keep evidence and photos if you need to report product or delivery problems.