Reviews show a clear split: a small group of long‑term customers report correct products, good expiry dates and savings from coupons, while a larger number describe serious issues. Common negative themes include receiving generic products when brand was paid for, long delivery times or missing orders, and problems obtaining refunds or helpful responses from customer service. Several reviewers mention tracking failures or contradictory delivery information and have filed disputes with their banks or complaint bodies. Prospective buyers should carefully check product listings for brand details, review the seller’s stated returns and refund terms, and consider payment protections before ordering high‑value pet medication.
Examples from available reviews (Feb 2026).
Paid for branded medication but received an unknown generic instead.
“received a generic low cost never heard of medication that cannot even be verified online.”
Reliable, affordable products delivered with occasional packaging differences.
“I get quality products I can trust for a great price.”
Experienced occasional month-long delays but company provided reshipment and tracked orders.
“they immediately shipped out another order for me at no extra charge.”
Received a generic product, second order never arrived, and refund refused.
“the first order I received but it was a generic brand and the second order I didn't receive at all”
Frequent reports of long delays, missing shipments and shipment problems; a minority report timely deliveries and occasional reshipments at no extra charge.
Many reviewers say they paid brand prices but received generic, describing poor value; a few cite coupons and significant savings.
Common complaints about order tracking and fulfilment: back‑and‑forth contacts, inconsistent delivery dates and missing tracking links.
Numerous reports of brand substitution (brand paid for, generic received); other reviewers confirm correct items with acceptable expiry dates.
Many reviewers describe unresponsive or contradictory customer service and unresolved cases; a small number report helpful responses.
Overall mostly negative in these reviews: several positive long‑term customers, but a larger portion report unresolved issues and dissatisfaction.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Reliable, affordable products delivered with occasional packaging differences.
“I get quality products I can trust for a great price.”
Paid for branded medication but received an unknown generic instead.
“received a generic low cost never heard of medication that cannot even be verified online.”
Order not received after over a month despite calls and emails.
“still haven't received it”
Faster delivery and lower prices make me return to this seller.
“I get my order faster and pay half the money!”
Ordered Bravecto for four dogs; arrived within two weeks exactly.
“It arrived within two weeks and was exactly as ordered!”
Sent generic medication and refused returns; business appears untrustworthy.
“only to be sent a generic brand”
Believed they were selling brand-name product but received a generic.
“Led me to believe i was buying a brand...”
Paid for branded flea medication but received generic and returns refused.
“I received generic brand flea medication when I paid for brand pricing.”
Claims the site is a scam and money was lost or not deposited.
“Multi-express.net is a big scammer.”
Paid for name-brand Revolution but received an unwanted generic and no resolution.
“they sent me a "Generic" brand that was NOT approved by ME”
Seven weeks of delays and excuses with no medication delivered.
“It's been 7 weeks with back and forth with them.”
Experienced occasional month-long delays but company provided reshipment and tracked orders.
“they immediately shipped out another order for me at no extra charge.”
Paid for named product but received generic and customer service denied error.
“This place is a scam.”
Received a generic product, second order never arrived, and refund refused.
“the first order I received but it was a generic brand and the second order I didn't receive at all”
Order back-ordered with inconsistent delivery dates from customer service.
“3 calls to customer service with the result of 3 different delivery dates (all lies)”
Customer alleges scam practices and extremely poor customer service.
“The absolute worst customer service in the world.”
Product was correct with excellent expiry and packaging despite slow delivery.
“Slow delivery (11 days) but product was correct, with excellent expiration date.”
Sent wrong product and offered no adequate customer service or remedies.
“I was sent the wrong product”
Partial wrong shipment and lengthy refund delay despite repeated calls.
“Sent 1/2 the order - it was the wrong product”
Three weeks after ordering the seller had not shipped the medication.
“they have yet to ship the product”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
USA Pet Express is an online pet pharmacy selling veterinary medications and pet care products, frequently used by consumers seeking lower‑cost alternatives and international shipping. People researching the company typically check delivery times, product authenticity (brand vs generic), customer support responsiveness and returns/refund policies.