Customer feedback splits between smooth, low-cost deliveries and major fulfilment problems. Some buyers praise fast shipping, the right items, and good prices. Others say they received generic substitutes instead of the brand medication they paid for, waited a long time with no delivery, and were denied refunds. Low ratings often mention poor communication and repeated attempts to reach customer service.
Examples from available reviews (Mar 2026).
Paid for branded flea medication but received generic and returns refused.
“I received generic brand flea medication when I paid for brand pricing.”
Seven weeks of delays and excuses with no medication delivered.
“It's been 7 weeks with back and forth with them.”
Faster delivery and lower prices make me return to this seller.
“I get my order faster and pay half the money!”
Ordered Bravecto for four dogs; arrived within two weeks exactly.
“It arrived within two weeks and was exactly as ordered!”
Many reviews mention incorrect items, brand-name products swapped for generics, and refused returns. Several customers describe long waits or orders that never arrived despite calls and emails. A few reports note reshipments or issues being resolved.
Some reviewers point to lower prices and quick delivery as reasons to buy again. Value comes into question when customers pay brand-level prices but receive unlabelled or cheaper generics. Positive remarks about cost focus on affordability and faster fulfilment.
Many customers describe repeatedly calling or emailing to sort out orders. Some received tracking updates and reshipments, while others saw shifting delivery dates and no fix. Mentions of proactive account handling appear, but less often.
When orders arrive as expected, reviews describe the correct products with acceptable expiry dates and packaging. Substitution comes up repeatedly: brand flea and tick medications were replaced with generic versions without clear notice. Positive comments on quality exist but show up less often than complaints about substitutions.
Several reviews describe weak or inconsistent customer-service communication, including conflicting delivery dates and unanswered questions. Some customers say the seller denied mistakes or refused refunds. Clear, timely updates are mentioned, but not often.
Reviews sharply contrast high ratings that praise price and speed with low ratings that describe non-delivery, wrong products, and refund refusals. Recurring fulfilment and trust issues sit alongside repeated notes on low costs and occasional correct deliveries. Ratings remain strongly split.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: March 2026
Reliable, affordable products delivered with occasional packaging differences.
“I get quality products I can trust for a great price.”
Paid for branded medication but received an unknown generic instead.
“received a generic low cost never heard of medication that cannot even be verified online.”
Order not received after over a month despite calls and emails.
“still haven't received it”
Faster delivery and lower prices make me return to this seller.
“I get my order faster and pay half the money!”
Ordered Bravecto for four dogs; arrived within two weeks exactly.
“It arrived within two weeks and was exactly as ordered!”
Sent generic medication and refused returns; business appears untrustworthy.
“only to be sent a generic brand”
Believed they were selling brand-name product but received a generic.
“Led me to believe i was buying a brand...”
Paid for branded flea medication but received generic and returns refused.
“I received generic brand flea medication when I paid for brand pricing.”
Claims the site is a scam and money was lost or not deposited.
“Multi-express.net is a big scammer.”
Paid for name-brand Revolution but received an unwanted generic and no resolution.
“they sent me a "Generic" brand that was NOT approved by ME”
Seven weeks of delays and excuses with no medication delivered.
“It's been 7 weeks with back and forth with them.”
Experienced occasional month-long delays but company provided reshipment and tracked orders.
“they immediately shipped out another order for me at no extra charge.”
Paid for named product but received generic and customer service denied error.
“This place is a scam.”
Received a generic product, second order never arrived, and refund refused.
“the first order I received but it was a generic brand and the second order I didn't receive at all”
Order back-ordered with inconsistent delivery dates from customer service.
“3 calls to customer service with the result of 3 different delivery dates (all lies)”
Customer alleges scam practices and extremely poor customer service.
“The absolute worst customer service in the world.”
Product was correct with excellent expiry and packaging despite slow delivery.
“Slow delivery (11 days) but product was correct, with excellent expiration date.”
Sent wrong product and offered no adequate customer service or remedies.
“I was sent the wrong product”
Partial wrong shipment and lengthy refund delay despite repeated calls.
“Sent 1/2 the order - it was the wrong product”
Three weeks after ordering the seller had not shipped the medication.
“they have yet to ship the product”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
USA Pet Express is an online pet pharmacy and retailer selling prescription and over-the-counter medications for dogs and cats. It lists flea and tick treatments such as Bravecto and Revolution along with other pet health items. Customers order through its website, pay online, and can view shipping and tracking details. The company ships from warehouse locations and offers package tracking plus customer-service contact options.