Reviews Analysed
20
We Collect & Analyse Reviews
USA Pet Express
Experiences & Reviews
USA Pet Express is an online pet pharmacy selling veterinary medications and pet care products, frequently used by consumers seeking lower‑cost alternatives and international shipping. People researching the company typically check delivery times, product authenticity (brand vs generic), customer support responsiveness and returns/refund policies.
Overview & Key Metrics
Positive Sentiment
25%
Latest Review
19d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Frequent reports of long delays, missing shipments and shipment problems; a minority report timely deliveries and occasional reshipments at no extra charge.
Share
Weak
18%
💰
Value for money
Many reviewers say they paid brand prices but received generic, describing poor value; a few cite coupons and significant savings.
Share
Weak
13%
⚡
User experience
Common complaints about order tracking and fulfilment: back‑and‑forth contacts, inconsistent delivery dates and missing tracking links.
Share
Weak
20%
🔧
Product quality
Numerous reports of brand substitution (brand paid for, generic received); other reviewers confirm correct items with acceptable expiry dates.
Share
Weak
14%
📞
Communication
Many reviewers describe unresponsive or contradictory customer service and unresolved cases; a small number report helpful responses.
Share
Weak
14%
⭐
Overall experience
Overall mostly negative in these reviews: several positive long‑term customers, but a larger portion report unresolved issues and dissatisfaction.
Share
Weak
21%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Total scam operation
"Just as 90% of folks here have also experienced, these people are total frauds operating a scam please do not waste your time, patience, money, and sa..."
Angelika Karolina
Trustpilot
Sep 30, 2025
Featured for: Alleges brand substitution scam
I've been ordering from them for years
"I've been ordering from them for years. They're not a scam. I get quality products I can trust for a great price. They send postcards with GREAT coupo..."
CA Central Coast Buyer
Trustpilot
Sep 30, 2025
Featured for: Long‑term satisfied customer, coupons
I've been buying from them for years - all good.
"I've been buying from them for several years. It does take about a month sometimes to get your order. I live in the U.S. so a recent order got stuck a..."
Laura J
Trustpilot
Sep 30, 2025
Featured for: Delayed by customs; reshipped free
Buy from another pet pharmacy
"Purchased my normal medication for my dog and placed a second order right after realizing they sold her other medication too. The first order I receiv..."
Barbara
Trustpilot
Sep 30, 2025
Featured for: Generic sent; missing tracking/refund
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
C
CA Central Coast Buyer
trustpilot.com
Sep 30, 2025
I've been ordering from them for years
I've been ordering from them for years. They're not a scam. I get quality products I can trust for a great price. They send postcards with GREAT coupo...
A
Angelika Karolina
trustpilot.com
Sep 30, 2025
Total scam operation
Just as 90% of folks here have also experienced, these people are total frauds operating a scam please do not waste your time, patience, money, and sa...
q
quincey locklear
trustpilot.com
Sep 30, 2025
Ordered over a month and nothing
I ordered 1 thing January 1st 2025 this is February 9th and still haven't received it after calling several times and emails it was always being pross...
K
Kathy Bowder Tolley
trustpilot.com
Sep 30, 2025
Always come here in future
I have ordered here before. This last time I ordered from pet Express. I paid twice the amount for the exact pr...
s
summer gbl
trustpilot.com
Sep 30, 2025
Money well spent
Ordered Bravecto for four dogs and was hesitant having read the reviews. It arrive...
M
Mark Gibbons
trustpilot.com
Sep 30, 2025
Avoid.
Ordered revolution meds. only to be sent a generic brand, woul...
D
Debra Mary
trustpilot.com
Sep 30, 2025
Led me to believe i was buying a brand…
Led me to believe i was buying a brand name...
K
Kara Amedio
trustpilot.com
Sep 30, 2025
I would give them a 0 if able
I would give them a 0 if able. I received generic brand flea medication when I paid for brand pricing. They’re claiming I picked generic when my email...
M
MUKUL MIA
trustpilot.com
Sep 30, 2025
Multi-express.net is a big scammer
Multi-express.net is a big scammer. My 129.78 kill...
C
Christy Moynihan
trustpilot.com
Sep 30, 2025
HORRIBLE- beware, they take your money and send low cost product
I recently ordered a very specific product (Revolution for Dogs) from this Company, PAID the full price of the product...they sent me a "Generic" bran...
c
customer
trustpilot.com
Sep 30, 2025
It's been over 7 weeks of back& forth with these people
There are several pet medication overseas that I've had no issues with getting my order from. THIS IS NOT ONE OF THEM. It's one excuse after another o...
L
Laura J
trustpilot.com
Sep 30, 2025
I've been buying from them for years - all good.
I've been buying from them for several years. It does take about a month sometimes to get your order. I live in the U.S. so a recent order got stuck a...
T
Tammy
trustpilot.com
Sep 30, 2025
I would give 0 stars if possible
I would give 0 stars if possible. This place is a scam. Paid for revolution. Took forever to get a package and it was all generic and the customer ser...
B
Barbara
trustpilot.com
Sep 30, 2025
Buy from another pet pharmacy
Purchased my normal medication for my dog and placed a second order right after realizing they sold her other medication too. The first order I receiv...
C
Customer
trustpilot.com
Sep 30, 2025
I ordered a product a month ago and…
I ordered a product a month ago and have received word the product is “back ordered” and they can not confirm a delivery date although I’ve ordered an...
D
Darin Partterson
trustpilot.com
Sep 30, 2025
Not sure how this place is Google's top…
Not sure how this place is Google's top search result, but I think Google needs to correct their algorithm. Total scam artist and filed a compliant wi...
C
Charlie masse
trustpilot.com
Sep 30, 2025
Well done
Slow delivery (11 days) but product was correct, with...
B
Bbow
trustpilot.com
Sep 30, 2025
BUYERS BEWARE
BUYERS BEWARE! THESE FOLKS ARE SHIFTLESS RIP-OFF ARTISTS. Here's wishing I had run across these reviews before purchasing and becoming another on the...
D
DEBRA CALLEI
trustpilot.com
Sep 30, 2025
Do not order from them!
Horrible!! Sent 1/2 the order - it was the wrong product - 2 months later waiting on refund still.... eve...
D
Don Gruber
trustpilot.com
Sep 30, 2025
Pet Medication Failure
Pet Medication In a era of responsive online shopping, WorldPetExpress is a notable failure. At best they are clumsy and slow, and now, three weeks af...
Conclusion
Reviews show a clear split: a small group of long‑term customers report correct products, good expiry dates and savings from coupons, while a larger number describe serious issues. Common negative themes include receiving generic products when brand was paid for, long delivery times or missing orders, and problems obtaining refunds or helpful responses from customer service. Several reviewers mention tracking failures or contradictory delivery information and have filed disputes with their banks or complaint bodies. Prospective buyers should carefully check product listings for brand details, review the seller’s stated returns and refund terms, and consider payment protections before ordering high‑value pet medication.