Many reviewers describe repeated fulfilment failures and long dispatch delays. Numerous customers say payments were not returned and support stopped responding after orders failed to arrive. A small number report that items matched the descriptions and felt high quality. Overall, the reviews split between product satisfaction and breakdowns in delivery and service.
Examples from available reviews (Jul 2022 – Mar 2026).
Order not received and customer service unresponsive; fears losing over £200.
“I haven’t received my order of a rug ordered February 6th”
Promised 10 to 14 day delivery took eight weeks; order cancelled.
“4 excuses later and 8 weeks wait”
Return process failed; company did not collect return and item returned to buyer.
“They have failed to pick up the item from their post office”
Products matched descriptions and felt high-quality; ordering and delivery were seamless.
“The products themselves were exactly as described on the website”
Reviewers often mention long dispatch delays and missed delivery windows. Several describe parcels held at customs, repeated UPS reschedules, and orders cancelled after weeks of waiting. Some reviews also report return pickups that never happened and refunds refused while items were still in transit.
Multiple reviewers say they paid for items and did not get refunds when deliveries failed. Some describe paying return costs themselves and worrying about losing substantial sums. A smaller number say the product they paid for matched the price and description.
Customers describe delivery hassles, including having to arrange and pay for international returns. Several reviewers mention frustrating courier interactions that caused inconvenience and missed occasions. A small share of feedback describes easy ordering and on-time delivery.
Reviews that criticise the company repeatedly mention poor product quality. At least one higher-rated review says the products matched the descriptions and felt high quality. Positive notes on quality appear, but less often than the critical ones.
Many reviewers say customer service becomes unresponsive or disappears once problems start. Some describe staff as dismissive or rude, while others point to unclear information about shipping and import charges. A few mention helpful or clear communication, but these comments are limited.
The reviews show a sharp split between buyers happy with the products and buyers who ran into fulfilment and support failures. Several accounts describe unresolved orders and financial loss alongside a minority of positive purchases. Overall, reliability appears inconsistent from order to order.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order not received and customer service unresponsive; fears losing over £200.
“I haven’t received my order of a rug ordered February 6th”
No response from company; customer fears they were scammed and reported it.
“Emailed this company 3 times, no response.”
Shipping delays from Germany continue despite website lacking warnings.
“DO NOT ORDER IF BASED IN UK”
Promised 10 to 14 day delivery took eight weeks; order cancelled.
“4 excuses later and 8 weeks wait”
Company stopped responding and reviewer lost over $400 without resolution.
“I have emailed them daily, they have stopped responding.”
Order stuck at customs and company refuses refund until parcel returns.
“it reached as far as UK customs and then got stuck.”
Reviewer reports poor product quality and company insolvency impacting orders.
“Buyer BEWARE! Awful quality”
Return process failed; company did not collect return and item returned to buyer.
“They have failed to pick up the item from their post office”
Reviewer complains about poor delivery and low product quality.
“the worst delivery and the worst quility”
Paid for rug but company went silent and did not refund.
“They took payment for a rug, went silent for weeks”
Wrong item delivered and customer service was rude and unhelpful.
“Customer service was rude and dismissive”
Rug acceptable but courier and company response were abysmal and inconvenient.
“service provided by Urbanara’s courier (UPS) was so abysmal.”
Customer service unhelpful after repeated delivery problems with UPS.
“Utterly rubbish customer service.”
Paid for item five weeks ago with no delivery and no refund offered.
“The customer service team refuses to refund me.”
Delivery problems and unhelpful, repetitive customer service communications.
“it’s out of their hands once the carrier takes the parcel!!”
Returns require customer to arrange and pay international shipping, with uncertain refund.
“Urbanara don't arrange home collection so you have to take them to the post office”
Products are lovely but company hides shipping and import charge information.
“As I say lovely products but they are not being transparent.”
Company appears German and provided poor, arrogant customer service.
“This is a German company masquerading as British”
Long dispatch delays from Germany meant orders take at least a month.
“DO NOT SHOP AT URBANARA!”
Birthday present delayed over three weeks with repeated UPS reschedules.
“it was rescheduled for tomorrow, then Friday, then Monday.”
I recently purchased some homewares from Urbanara and I must say, I am extremely satisfied with my experience. From start to finish, the process was seamless and enjoyable.
Firstly, their website is laid out in a way that makes it easy to find what you are looking for. The categories are well-organised and everything is presented beautifully. It's evident that they take great care in curating their collection of high-quality, natural home accessories.
When I placed my order, shipping was fast and efficient. My package arrived promptly and everything was carefully packaged to ensure none of the items were damaged during transit.
The products themselves were exactly as described on the website - beautiful rugs, bedding, blankets and curtains in timeless designs. Everything is made from high-quality materials which makes them feel durable yet luxurious at the same time.
I really appreciate their 100-day returns policy too - it gives peace of mind when shopping online knowing that if something doesn't quite work out or live up to expectations, returning it will be hassle-free.
Overall, I would highly recommend Urbanara for anyone looking for natural homewares in timeless designs. Their attention to detail throughout every step of the buying process has left me feeling confident that future purchases will also exceed expectations
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Urbanara runs an online shop focused on home textiles and soft furnishings. Its range includes rugs, bedding, and cushions sold through its website. Product pages usually show photos, dimensions, and prices to help shoppers choose. Customers order and pay through the site, and shipping and returns details are posted online.