Reviews in this dataset show a clear pattern of delivery and customer-service problems: delayed or missing orders, repeated reschedules and difficulties obtaining refunds are commonly reported. Product feedback is mixed—several customers praise material quality for towels and bedding while others report wrong, damaged or poor-quality items. Communication problems recur: reviewers describe unanswered emails, inaccessible phone lines and templated responses. If you are considering a purchase, confirm current shipping times, return procedures and payment protections (card or buyer-protection services) before ordering, and check for updates on the company’s operational status.
Examples from available reviews (Jul 2022 – Feb 2026).
Products matched descriptions and felt high-quality; ordering and delivery were seamless.
“The products themselves were exactly as described on the website”
Delivery problems and unhelpful, repetitive customer service communications.
“it’s out of their hands once the carrier takes the parcel!!”
Company stopped responding and reviewer lost over $400 without resolution.
“I have emailed them daily, they have stopped responding.”
Returns require customer to arrange and pay international shipping, with uncertain refund.
“Urbanara don't arrange home collection so you have to take them to the post office”
Most reviewers report delayed, missing or cancelled deliveries, repeated reschedules and long waits; only a small number mention fast shipping.
Very few reviews mention price; one explicitly calls items overpriced while others focus on delivery and refunds rather than value.
Mixed website feedback: a small number praise site layout, several cite unclear shipping origin and unrealistic shipping times causing frustration.
Some customers praise product quality (towels, bedding, rugs); others report poor quality, wrong items or damaged goods on arrival.
Frequent reports of unresponsive, curt or templated replies, blocked comments and unanswered emails or unreachable phone lines.
The majority of reviews describe a negative overall experience driven by delivery, returns and communication failures; a minority report satisfactory purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order not received and customer service unresponsive; fears losing over £200.
“I haven’t received my order of a rug ordered February 6th”
No response from company; customer fears they were scammed and reported it.
“Emailed this company 3 times, no response.”
Shipping delays from Germany continue despite website lacking warnings.
“DO NOT ORDER IF BASED IN UK”
Promised 10 to 14 day delivery took eight weeks; order cancelled.
“4 excuses later and 8 weeks wait”
Company stopped responding and reviewer lost over $400 without resolution.
“I have emailed them daily, they have stopped responding.”
Order stuck at customs and company refuses refund until parcel returns.
“it reached as far as UK customs and then got stuck.”
Reviewer reports poor product quality and company insolvency impacting orders.
“Buyer BEWARE! Awful quality”
Return process failed; company did not collect return and item returned to buyer.
“They have failed to pick up the item from their post office”
Reviewer complains about poor delivery and low product quality.
“the worst delivery and the worst quility”
Paid for rug but company went silent and did not refund.
“They took payment for a rug, went silent for weeks”
Wrong item delivered and customer service was rude and unhelpful.
“Customer service was rude and dismissive”
Rug acceptable but courier and company response were abysmal and inconvenient.
“service provided by Urbanara’s courier (UPS) was so abysmal.”
Customer service unhelpful after repeated delivery problems with UPS.
“Utterly rubbish customer service.”
Paid for item five weeks ago with no delivery and no refund offered.
“The customer service team refuses to refund me.”
Delivery problems and unhelpful, repetitive customer service communications.
“it’s out of their hands once the carrier takes the parcel!!”
Returns require customer to arrange and pay international shipping, with uncertain refund.
“Urbanara don't arrange home collection so you have to take them to the post office”
Products are lovely but company hides shipping and import charge information.
“As I say lovely products but they are not being transparent.”
Company appears German and provided poor, arrogant customer service.
“This is a German company masquerading as British”
Long dispatch delays from Germany meant orders take at least a month.
“DO NOT SHOP AT URBANARA!”
Birthday present delayed over three weeks with repeated UPS reschedules.
“it was rescheduled for tomorrow, then Friday, then Monday.”
I recently purchased some homewares from Urbanara and I must say, I am extremely satisfied with my experience. From start to finish, the process was seamless and enjoyable.
Firstly, their website is laid out in a way that makes it easy to find what you are looking for. The categories are well-organised and everything is presented beautifully. It's evident that they take great care in curating their collection of high-quality, natural home accessories.
When I placed my order, shipping was fast and efficient. My package arrived promptly and everything was carefully packaged to ensure none of the items were damaged during transit.
The products themselves were exactly as described on the website - beautiful rugs, bedding, blankets and curtains in timeless designs. Everything is made from high-quality materials which makes them feel durable yet luxurious at the same time.
I really appreciate their 100-day returns policy too - it gives peace of mind when shopping online knowing that if something doesn't quite work out or live up to expectations, returning it will be hassle-free.
Overall, I would highly recommend Urbanara for anyone looking for natural homewares in timeless designs. Their attention to detail throughout every step of the buying process has left me feeling confident that future purchases will also exceed expectations
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Urbanara is an online homeware retailer that sells textiles and home accessories such as rugs, bedding, towels and blankets. It operates through a direct-to-consumer website and lists product materials and care details on product pages. Consumers researching Urbanara typically look for information about product materials, shipping and returns when comparing homeware brands.