Reviews show a mix of reliable orders and recurring operational problems. Positive accounts report fast delivery, accurate items and proactive delivery updates for jackets, socks and belts. However, many customers describe issues including wrong items (for example a cushion in the wrong colour), pricing cancellations, unclear product listings and slow or non‑existent responses to complaints. If you choose to buy, check product images and size guidance, retain order confirmations and photos, and consider using a traceable payment method to aid dispute resolution.
Examples from available reviews (Nov 2021 – Feb 2026).
Very poor customer service and difficulty returning items purchased.
“they don’t even reply to complaints you send them.”
Socks were poor quality and would not stay up.
“the quality of the men’s long black socks was terrible.”
Fast, well-informed service with free delivery and prompt updates.
“Free Delivery, super fast service.”
Received the wrong cushion colour and company denied the mistake.
“I ordered a grey cushion cover and received a brown version.”
Delivery and fulfilment are inconsistent: some orders arrived quickly with tracking updates, while others were delayed, cancelled or changed after ordering.
Several reviewers report pricing problems and poor value — items seen as low quality, advertised prices changed or cheaper elsewhere, leading to dissatisfaction.
Website and ordering clarity issues noted: unclear listings, duplicate or ambiguous product entries and unexpected shipping origin information caused problems for buyers.
Product reports vary: many customers received items as described and in good condition, while others received wrong colours, poor materials or ill‑fitting goods.
Customer support shows mixed behaviour: some quick refund responses were given, but a number of customers describe unanswered messages, phone issues and poor returns handling.
Overall impressions are split: several positive purchase experiences with fast delivery, but many significant complaints about fulfilment, returns and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (17) · Reviews (1) · Quotes shortened · As of: February 2026
Return labels missing, refund delayed, and unexpected import fees charged.
“Promised return labels for unsuitable items were not included in the package”
Returns unacknowledged and no refund received for two coats.
“still no refund of 2 coats.”
Package marked delivered by courier but went missing and retailer declined help.
“we are unable to offer further support with this issue.”
Order cancelled due to incorrect pricing; customer left frustrated.
“Cancelled with no reason. Reason...We listed the wrong price.”
Socks were poor quality and would not stay up.
“the quality of the men’s long black socks was terrible.”
Received the wrong cushion colour and company denied the mistake.
“I ordered a grey cushion cover and received a brown version.”
Order cancelled after the website price was changed next day.
“Cancelled my order and changed the price on the website the morning after I ordered it”
Order cancelled because the website showed the wrong price.
“Cancelled an order because they put the wrong pricing on the website.”
Pleasantly surprised by good quality leggings and leather shoes.
“I loved the quality of the items I bought last year.”
Received wrong shoes, charged international fee, and poor customer service.
“Wasn't clear they shipped from the UK, got charged an international transaction fee”
Fast, well-informed service with free delivery and prompt updates.
“Free Delivery, super fast service.”
Excellent company to deal with and very quick delivery.
“Great company to deal with excellent service with very quick delivery - thank you”
Jacket arrived as described and was in perfect condition.
“Jacket arrived in perfect condition and it was exactly as it was stated on the website”
Shoes were too big for a size 6 and will be returned.
“Shoes are too big for a size 6 will need to send them back”
Very poor customer service and difficulty returning items purchased.
“they don’t even reply to complaints you send them.”
Fast delivery and good product quality.
“Fast delivery and good quality.”
Arrived quickly; warm, well-fitting socks suitable for wellies.
“great socks for wellies, lovely and warm and a great length.”
Cancellation request was ignored and the order was still dispatched.
“dispatched two days after cancellation submitted.”
Items matched the description and arrived within the given timeframe.
“The items were as advertised and arrived within the time scale given.”
Wellies were too tight across the widest part of the foot.
“They are 0.5" narrower than my existing men's boots.”
Positive experience with an easy-to-use online shop and good delivery.
“My experience with Universal Textiles is very positive, highly recommended.”
Received the belt and was happy with the purchase.
“Received thanks great belt”
Reviewer left a very brief positive endorsement.
“Great *****”
Product seems acceptable but contained incorrect black items in packs.
“BIT DISAPPOINTED AS SAID GREY BUT 2 IN EACH PACK WHERE BLACK”
Order was delivered on time.
“Delivered on time thankyou.”
Arrived in good condition and was a very good price.
“Arrived in good condition very good price, for this purchase.”
Return disputed between courier and retailer; neither accepts responsibility.
“Both companies denying any knowledge of my very expensive boots.”
Reviewer very pleased with the item and its low price.
“a great item at a verry nice price love it thank you”
Product fits well, matches description, and is recommended by reviewer.
“Fits well and is as described.”
Reviewer praised both the service and the product quality.
“Excellent service, good product”
Fast delivery and an excellent product according to reviewer.
“Fast delivery and excellent product”
Items acceptable for the cost and suitable for summer wear.
“Ok items for costs..plus light for summer wear”
Good saving achieved, with excellent product and service reported.
“Great saving , excellent product, great service.”
Excellent value and service; reviewer recommends the company.
“Excellent value and service. Definitely recommend”
Work pants had sharp stitching on the inside causing concern.
“Work pants have really sharp stitching on the inside”
Products arrived promptly and in good order.
“Products arrived promptly and in good order.”
Good quality items delivered promptly to the customer.
“Good quality items, delivered promptly”
Fitted well at the waist but was baggy in the leg.
“Fitted well in waste baggy in the leg”
Reviewer complimented the excellent service, price, and delivery.
“Excellent, service and price oh and delivery”
I'm quite dissatisfied with this company.
I ordered my curtains on July 2nd, and it is now July 20th, and I still haven't received them.
I've written them multiple messages inquiring about the status of my order, but they haven't answered any of them.
I'm not sure if they're ignoring my messages on purpose or if they're just bad at customer service.
After some weeks they decided to send my order and I'm not happy.
I wish I had read the reviews before ordering, but I was swayed by their low prices. I tried to return it, but they refused, and I now have a very cheap bedspread that I will not use. I assume it is easier for them to retain it and have me as a bad rating.
Buyer beware!!!!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Universal Textiles is an e-commerce retailer selling clothing, footwear and homewares through an online shop serving UK customers. People searching reviews typically look for information on product fit and quality, delivery performance, returns and customer service responsiveness. This summary helps buyers assess reported experiences and decide whether to proceed with purchases or take extra precautions.