Reviews Analysed
21
We Collect & Analyse Reviews
Universal Textiles
Experiences & Reviews
Universal Textiles is an e-commerce retailer selling clothing, footwear and homewares through an online shop serving UK customers. People searching reviews typically look for information on product fit and quality, delivery performance, returns and customer service responsiveness. This summary helps buyers assess reported experiences and decide whether to proceed with purchases or take extra precautions.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
27d
Overall Rating
3.4
Our Analysis
🎯
Service quality
Delivery and fulfilment are inconsistent: some orders arrived quickly with tracking updates, while others were delayed, cancelled or changed after ordering.
Share
Mixed
22%
💰
Value for money
Several reviewers report pricing problems and poor value — items seen as low quality, advertised prices changed or cheaper elsewhere, leading to dissatisfaction.
Share
Weak
9%
⚡
User experience
Website and ordering clarity issues noted: unclear listings, duplicate or ambiguous product entries and unexpected shipping origin information caused problems for buyers.
Share
Weak
9%
🔧
Product quality
Product reports vary: many customers received items as described and in good condition, while others received wrong colours, poor materials or ill‑fitting goods.
Share
Mixed
20%
📞
Communication
Customer support shows mixed behaviour: some quick refund responses were given, but a number of customers describe unanswered messages, phone issues and poor returns handling.
Share
Weak
10%
⭐
Overall experience
Overall impressions are split: several positive purchase experiences with fast delivery, but many significant complaints about fulfilment, returns and support.
Share
Mixed
30%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Very much unsatisfactory service
"Very much unsatisfactory service, it takes days to receive a reply from a complaint. I have purchase 2 items from you secondary company from Debenhams..."
John Bayleigh
Trustpilot
Sep 30, 2025
Featured for: Detailed poor customer-service and returns
Purchase and delivery was no problem…BUT
"Purchase and delivery was no problem but the quality of the men’s long black socks was terrible. My husband has worn them since purchase and every pai..."
Christine Brown
Trustpilot
Sep 30, 2025
Featured for: Product poor but refund offered
What a great service from an outlet…
"What a great service from an outlet I've never heard of. I ordered The Trespass Audrey Padded Jacket in The colour Sandstone. Never heard of Universal..."
LKT
Trustpilot
Sep 30, 2025
Featured for: Fast delivery with proactive updates
Ordered grey cushion, received brown....no use to me!
"I ordered a grey cushion cover and received a brown version. I immediately responded by email and sent photo evidence. This is the response I received..."
DENISE THOMAS
Trustpilot
Sep 30, 2025
Featured for: Wrong item, dismissed with website images
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Christine Brown
trustpilot.com
Sep 30, 2025
Purchase and delivery was no problem…BUT
Purchase and delivery was no problem but the quality of the men’s long black socks was terrible. My husband has worn them since purchase and every pai...
D
DENISE THOMAS
trustpilot.com
Sep 30, 2025
Ordered grey cushion, received brown....no use to me!
I ordered a grey cushion cover and received a brown version. I immediately responded by email and sent photo evidence. This is the response I received...
K
Kane Barry
trustpilot.com
Sep 30, 2025
Cancelled my order and changed the…
Cancelled my order and changed the price on the website the morning after...
p
patricia harding
trustpilot.com
Sep 30, 2025
Cancelled an order because they put the…
Cancelled an order because they put the wrong pricing on the website. It is my consumer right to have the product at the p...
J
Jo
trustpilot.com
Sep 30, 2025
I loved the quality of the items…
I loved the quality of the items I bought last year. So I’ve decided to revisit this store and actually place a review. I don’t normally bothe...
T
Tamara Schroers
trustpilot.com
Sep 30, 2025
Awful experience
Awful experience. Wasn't clear they shipped from the UK, got charged an international transaction fee despite it being a com.au site and me paying in...
L
LKT
trustpilot.com
Sep 30, 2025
What a great service from an outlet…
What a great service from an outlet I've never heard of. I ordered The Trespass Audrey Padded Jacket in The colour Sandstone. Never heard of Universal...
S
Scat
trustpilot.com
Sep 30, 2025
Great company to deal with excellent…
Great company to deal with excellent ser...
C
Conor Crowley
trustpilot.com
Sep 30, 2025
Jacket arrived in perfect condition and…
Jacket arrived in perfect condition and it was exactly as it was stated...
M
Ms Pamela Turner
trustpilot.com
Sep 30, 2025
Shoes are too big for a size 6 will…
Shoes are too big for a size...
J
John Bayleigh
trustpilot.com
Sep 30, 2025
Very much unsatisfactory service
Very much unsatisfactory service, it takes days to receive a reply from a complaint. I have purchase 2 items from you secondary company from Debenhams...
c
customer
trustpilot.com
Sep 30, 2025
Fast delivery and good quality.
Fast delivery a...
c
clareysage
trustpilot.com
Sep 30, 2025
Arrived quickly
Arrived quickly, great socks for wellies, l...
J
Jo Hoult
trustpilot.com
Sep 30, 2025
Completed cancellation form 28th Oct…
Completed cancellation form 28th Oct (same day as ordered. I found item £14 cheaper direct from Mountain Warehouse). Also emailed to cancel. No respon...
P
Peter Clark
trustpilot.com
Sep 30, 2025
Knee High Socks
The items were as advertised and a...
Z
ZeusOlympus
trustpilot.com
Sep 30, 2025
Re mens unisex (??) wellies.
Re mens unisex (??) wellies. UTTL760_1 I've got average sized feet and they are too tight across the widest part of my foot, even with thin socks on....
M
Mrs June Brown
trustpilot.com
Sep 30, 2025
Excellent online shop
My experience with Universal Textiles is very positive, highly recommended. the online shop i...
K
Kevin
trustpilot.com
Sep 30, 2025
Received thanks great belt
...
D
David marshall
trustpilot.com
Sep 30, 2025
Great *****
...
R
RALPH GAME
trustpilot.com
Sep 30, 2025
SEEM OK SO FAR
SEEM OK SO FAR , BIT DISAPPOINTED AS S...
Conclusion
Reviews show a mix of reliable orders and recurring operational problems. Positive accounts report fast delivery, accurate items and proactive delivery updates for jackets, socks and belts. However, many customers describe issues including wrong items (for example a cushion in the wrong colour), pricing cancellations, unclear product listings and slow or non‑existent responses to complaints. If you choose to buy, check product images and size guidance, retain order confirmations and photos, and consider using a traceable payment method to aid dispute resolution.