Reviews Analysed
2
We Collect & Analyse Reviews
UNDONE
Experiences & Reviews
UNDONE is a watch brand specialising in customisable wristwatches sold primarily direct-to-consumer online. Consumers researching UNDONE typically look for information on build quality, custom options, ordering and post-sale support to judge fit and finish, shipping performance and customer care.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
1411d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Shipping and order handling are praised in one review for being fast; customer care is described as attentive and helpful during order tracking.
Share
Mixed
13%
💰
Value for money
None of the reviews explicitly comment on price or perceived value, so value-for-money cannot be assessed from this sample.
Share
Mixed
0%
⚡
User experience
Reviewers note comfortable wear and easy customisation choices (strap and dial options), with positive remarks about everyday use and comfort.
Share
Mixed
25%
🔧
Product quality
Both reviews praise materials and construction: soft suede strap, classy dial, lightweight case and a useful illumination feature are highlighted positively.
Share
Mixed
25%
📞
Communication
One reviewer reports clear communication and frequent order-status updates; customer care is explicitly described as excellent and responsive.
Share
Mixed
13%
⭐
Overall experience
Both reviewers report a positive ownership experience, recommending the purchase and indicating intent to buy again or to recommend the brand.
Share
Mixed
25%
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Featured Customer Experiences
Representative examples from 2 verified reviews (September 2025).
Timely!
"I bought a Terra Daybreak Suede wrist watch from Undone watches. Terrific buy, i would say. The best thing i like about the watch is its brown strap. The colour is subtle and texture soft. Feels so lite while wearing. The body and dial are classy and goes well with my outfits. The illumination feature is a very thoughtful inclusio and is so helpful during the night time. Overall, the look, feel, comfort and use is just great. I highly recommend the watch as well as the brand to everyone who is reading my review. Totally excited to have the piece with me."
Alannah Bagley
Collected.reviews
Dec 07, 2021
Featured for: mentions illumination and comfort
customized watches
"I am happy to write you a review about my experiences with UNDONE Watches. UNDONE makes quality customized watches. I bought a watch from them and they gave me an option to choose the color of the strap and watch face. The options were endless. The shipping was very fast and the quality was A+. I must say that the customer care was excellent and I was never left in the dark about the status of my order. What I received was beyond what I had imagined. The quality of the watch and type of material were superior than what most brands offer. I will definitely be ordering from them again in the near future.
"
Elizabeth
Collected.reviews
Dec 07, 2021
Featured for: notes fast shipping, communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 2 reviews
All Customer Reviews
Sources: Collected.reviews (2) · Quotes shortened · As of: September 2025
A
Alannah Bagley
Collected.reviews
Dec 07, 2021
Timely!
I bought a Terra Daybreak Suede wrist watch from Undone watches. Terrific buy, i would say. The best thing i like about the watch is its brown strap. The colour is subtle and texture soft. Feels so lite while wearing. The body and dial are classy and goes well with my outfits. The illumination feature is a very thoughtful inclusio and is so helpful during the night time. Overall, the look, feel, comfort and use is just great. I highly recommend the watch as well as the brand to everyone who is reading my review. Totally excited to have the piece with me.
E
Elizabeth
Collected.reviews
Dec 07, 2021
customized watches
I am happy to write you a review about my experiences with UNDONE Watches. UNDONE makes quality customized watches. I bought a watch from them and they gave me an option to choose the color of the strap and watch face. The options were endless. The shipping was very fast and the quality was A+. I must say that the customer care was excellent and I was never left in the dark about the status of my order. What I received was beyond what I had imagined. The quality of the watch and type of material were superior than what most brands offer. I will definitely be ordering from them again in the near future.
Conclusion
These two reviews consistently praise UNDONE’s product finish and customisation options, calling out strap comfort, materials and a night illumination feature. One reviewer highlights fast shipping and strong customer-care communication. There is a clear positive short-term ownership impression, with both reviewers recommending or intending to repurchase. However, these reviews do not address pricing or long-term reliability; prospective buyers should seek additional reviews for value and durability before deciding.