Reviews for Uncrate show a mixed consumer picture: product curation and site presentation are frequently praised, but fulfilment and communication problems recur. Several reviewers report timely, helpful email support and satisfactory deliveries, while others describe non-delivery, prolonged backorders and disputed refunds. If you plan to buy, compare prices against other retailers, keep shipment documentation and monitor carrier tracking closely. Consider contacting customer support in writing before purchase and retain proof of delivery attempts to support any dispute.
Examples from available reviews (Apr 2011 – Feb 2026).
Purchase was seamless with fast delivery and excellent customer service.
“The checkout process at Uncrate was seamless, secure, and fast.”
Watch never delivered and refund was refused despite evidence.
“I ordered $120 watch from them that never was delivered”
Camera order delayed many months with unhelpful, inconsistent communications.
“I was still “4th in line”.”
Company marked items as shipped prematurely and denied wrongdoing.
“only a label has been made.”
Fulfilment and support appear inconsistent: some reviewers praise quick, helpful service, while others report refused refunds and lengthy fulfilment delays.
A minority of reviewers note higher prices and advise checking competitors, with at least one example of the same item cheaper elsewhere.
Site usability and checkout are praised by some, but repeated concerns exist about misleading shipping notices and substantial delivery delays.
Several reviewers describe the product selection as well curated and of good quality; direct product defects are not widely reported.
Communication experiences vary: effective email support is reported by some, while others describe evasive replies and inconsistent order updates.
Overall impressions range from fully satisfied purchases to unresolved issues with non-delivery, lengthy waits and denied refunds.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (8) · Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Watch never arrived and customer service failed to resolve delivery issues.
“I ordered a watch from Uncrate that never arrived.”
Mystery box contents felt low value and poorly matched preferences.
“So Uncrate, better do up the multiplier the next time to x3 or x4 value.”
Watch never delivered and refund was refused despite evidence.
“I ordered $120 watch from them that never was delivered”
Camera order delayed many months with unhelpful, inconsistent communications.
“I was still “4th in line”.”
Company marked items as shipped prematurely and denied wrongdoing.
“only a label has been made.”
Camera order delayed months with repeated, inconsistent excuses and no personalised communication.
“This is the most dishonest, disorganized, unreliable seller I have encountered online.”
Unexpected taxes and duties added after purchase, unhelpful seller.
“Uncrate hides taxes and duties in their delivery options.”
Longtime customer frustrated by high refund processing fees and poor treatment.
“on 100$ purchase I was being charged 50$ processing fee”
Reviewer criticises high prices and perceived poor value for simple items.
“Made for people who have too much money and not enough braincells.”
Uncrate is an exceptional buyer's guide for men, filled with the world's best gear, apparel, and automobiles. My recent purchase from Uncrate was a satisfying experience. The website provided me with detailed descriptions of the products I was interested in along with high-quality images which helped me make informed decisions.
The range of products available on Uncrate is impressive and caters to varying tastes. The checkout process at Uncrate was seamless, secure, and fast. Additionally, the product delivery time exceeded my expectations - it arrived much earlier than anticipated.
What stood out to me most about my experience with Uncrate were their excellent customer service capabilities. All queries that I had regarding my purchase were addressed efficiently by their support team via email.
Overall, I am thoroughly impressed by both the quality of this online retailer as well as its commitment to providing excellent service to its customers. From start to finish it was a user-friendly purchasing journey with all requirements met or exceeded entirely.
Some items not delivered and follow-up emails receive only auto-responses.
“we shall attend to you shortly”
Reviewer alleges their card was drained and over $1500 stolen after ordering.
“Over $1500 stolen off my card after using this website.”
Uncrate consistently curates interesting, engaging products for men.
“Uncrate is always a go-to source of what's new and interesting for guys.”
Site made it easy to find and purchase a well-packaged gift successfully.
“My glass set arrive unscathed, perfectly packaged and in plenty of time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Uncrate is an editorial-driven men's lifestyle publisher and ecommerce curator that highlights gear, apparel, accessories and related editorial content. The site combines product discovery, curated lists and direct retail listings for a variety of categories, often emphasising design-led or niche items. Consumers researching Uncrate typically look for curated product selections, imagery and specialist picks alongside transactional details such as shipping and returns.