Several reviews say paid orders never arrived and refunds or payment disputes stayed unresolved. Many describe long delays and uneven, automated updates. Others praise Uncrate’s product curation, secure checkout, and careful packaging.
Examples from available reviews (Apr 2011 – Mar 2026).
Watch never arrived and customer service failed to resolve delivery issues.
“I ordered a watch from Uncrate that never arrived.”
Camera order delayed months with repeated, inconsistent excuses and no personalised communication.
“This is the most dishonest, disorganized, unreliable seller I have encountered online.”
Unexpected taxes and duties added after purchase, unhelpful seller.
“Uncrate hides taxes and duties in their delivery options.”
Site made it easy to find and purchase a well-packaged gift successfully.
“My glass set arrive unscathed, perfectly packaged and in plenty of time.”
Many reviews describe orders that never arrived and refund requests that were denied or came with heavy charges. Some also allege irregularities with payments after using the site.
Several reviewers question the value, pointing to low satisfaction with mystery boxes and high prices for simple items. At least one review mentions unexpected taxes and duties added after purchase.
Some positive reviews mention smooth checkout and on-time delivery for certain orders. Those usability notes appear less often than complaints about delivery and service.
Some reviewers applaud the curation and say items arrived intact with strong packaging. Others argue some products feel too expensive for how basic they are.
Many reviews call out uneven updates, automated replies, and orders marked “shipped” before anything was delivered. Several say they never received personal follow-up on delayed orders.
Reviews split between high ratings for curation and packaging and low ratings tied to missing orders, refunds, and alleged fraud. The lowest ratings cluster around negative incidents and make up most complaints.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (8) · Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Watch never arrived and customer service failed to resolve delivery issues.
“I ordered a watch from Uncrate that never arrived.”
Mystery box contents felt low value and poorly matched preferences.
“So Uncrate, better do up the multiplier the next time to x3 or x4 value.”
Watch never delivered and refund was refused despite evidence.
“I ordered $120 watch from them that never was delivered”
Camera order delayed many months with unhelpful, inconsistent communications.
“I was still “4th in line”.”
Company marked items as shipped prematurely and denied wrongdoing.
“only a label has been made.”
Camera order delayed months with repeated, inconsistent excuses and no personalised communication.
“This is the most dishonest, disorganized, unreliable seller I have encountered online.”
Unexpected taxes and duties added after purchase, unhelpful seller.
“Uncrate hides taxes and duties in their delivery options.”
Longtime customer frustrated by high refund processing fees and poor treatment.
“on 100$ purchase I was being charged 50$ processing fee”
Reviewer criticises high prices and perceived poor value for simple items.
“Made for people who have too much money and not enough braincells.”
Uncrate is an exceptional buyer's guide for men, filled with the world's best gear, apparel, and automobiles. My recent purchase from Uncrate was a satisfying experience. The website provided me with detailed descriptions of the products I was interested in along with high-quality images which helped me make informed decisions.
The range of products available on Uncrate is impressive and caters to varying tastes. The checkout process at Uncrate was seamless, secure, and fast. Additionally, the product delivery time exceeded my expectations - it arrived much earlier than anticipated.
What stood out to me most about my experience with Uncrate were their excellent customer service capabilities. All queries that I had regarding my purchase were addressed efficiently by their support team via email.
Overall, I am thoroughly impressed by both the quality of this online retailer as well as its commitment to providing excellent service to its customers. From start to finish it was a user-friendly purchasing journey with all requirements met or exceeded entirely.
Some items not delivered and follow-up emails receive only auto-responses.
“we shall attend to you shortly”
Reviewer alleges their card was drained and over $1500 stolen after ordering.
“Over $1500 stolen off my card after using this website.”
Uncrate consistently curates interesting, engaging products for men.
“Uncrate is always a go-to source of what's new and interesting for guys.”
Site made it easy to find and purchase a well-packaged gift successfully.
“My glass set arrive unscathed, perfectly packaged and in plenty of time.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Uncrate runs an online retail and editorial site focused on men’s lifestyle products. It features curated picks of gadgets, apparel, accessories, and gift ideas alongside editorial content. Shoppers can browse product pages, read reviews, and buy through the site’s checkout and shipping options. Uncrate also posts themed roundups and buying guides that link straight to items for sale.