Reviews Analysed
4
We Collect & Analyse Reviews
Uncrate
Experiences & Reviews
Uncrate is an editorial-driven men's lifestyle publisher and ecommerce curator that highlights gear, apparel, accessories and related editorial content. The site combines product discovery, curated lists and direct retail listings for a variety of categories, often emphasising design-led or niche items. Consumers researching Uncrate typically look for curated product selections, imagery and specialist picks alongside transactional details such as shipping and returns.
Overview & Key Metrics
Positive Sentiment
50%
Latest Review
11d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Fulfilment and support appear inconsistent: some reviewers praise quick, helpful service, while others report refused refunds and lengthy fulfilment delays.
Share
Weak
22%
💰
Value for money
A minority of reviewers note higher prices and advise checking competitors, with at least one example of the same item cheaper elsewhere.
Share
Mixed
6%
⚡
User experience
Site usability and checkout are praised by some, but repeated concerns exist about misleading shipping notices and substantial delivery delays.
Share
Weak
17%
🔧
Product quality
Several reviewers describe the product selection as well curated and of good quality; direct product defects are not widely reported.
Share
Strong
11%
📞
Communication
Communication experiences vary: effective email support is reported by some, while others describe evasive replies and inconsistent order updates.
Share
Weak
22%
⭐
Overall experience
Overall impressions range from fully satisfied purchases to unresolved issues with non-delivery, lengthy waits and denied refunds.
Share
Weak
22%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 4 verified reviews (May 2022 – September 2025).
Unpacking Exceptional Service: A Review of Uncrate
"Uncrate is an exceptional buyer's guide for men, filled with the world's best gear, apparel, and automobiles. My recent purchase from Uncrate was a satisfying experience. The website provided me with detailed descriptions of the products I was interested in along with high-quality images which helped me make informed decisions. The range of products available on Uncrate is impressive and caters to varying tastes. The checkout process at Uncrate was seamless, secure, and fast. Additionally, the product delivery time exceeded my expectations - it arrived much earlier than anticipated. What stood out to me most about my experience with Uncrate were their excellent customer service capabilities. All queries that I had regarding my purchase were addressed efficiently by their support team via email. Overall, I am thoroughly impressed by both the quality of this online retailer as well as its commitment to providing excellent service to its customers. From start to finish it was a user-friendly purchasing journey with all requirements met or exceeded entirely."
Woodrow Kassulke MD
Collected.reviews
May 23, 2022
Featured for: Positive service and UX example
Likely a scam company
"I ordered $120 watch from them that never was delivered and they refused to issue a refund...."
Nick Gaudio
Trustpilot
Sep 30, 2025
Featured for: Undelivered order, refund refused
Camera ordered from Uncrate July 2024, still not received 7 months later
"I have been buying/collecting camera’s since I am a teenager, and have published photography and been in some exhibits. I ordered a camera from Uncrat..."
Far
Trustpilot
Sep 30, 2025
Featured for: Long delay and poor updates
Apparently they are not honest about shipping dates
"The products are usually good, but you can often find the same thing cheaper elsewhere. The main problem is that Uncrate sends emails showing your ite..."
Peter Galindo
Trustpilot
Sep 30, 2025
Featured for: Shipping deception and pricing note
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 4 reviews
All Customer Reviews
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Nick Gaudio
trustpilot.com
Sep 30, 2025
Likely a scam company
I ordered $120 watch from them that never was delivered and they refused to issue a refund....
F
Far
trustpilot.com
Sep 30, 2025
Camera ordered from Uncrate July 2024, still not received 7 months later
I have been buying/collecting camera’s since I am a teenager, and have published photography and been in some exhibits. I ordered a camera from Uncrat...
P
Peter Galindo
trustpilot.com
Sep 30, 2025
Apparently they are not honest about shipping dates
The products are usually good, but you can often find the same thing cheaper elsewhere. The main problem is that Uncrate sends emails showing your ite...
W
Woodrow Kassulke MD
Collected.reviews
May 23, 2022
Unpacking Exceptional Service: A Review of Uncrate
Uncrate is an exceptional buyer's guide for men, filled with the world's best gear, apparel, and automobiles. My recent purchase from Uncrate was a satisfying experience. The website provided me with detailed descriptions of the products I was interested in along with high-quality images which helped me make informed decisions.
The range of products available on Uncrate is impressive and caters to varying tastes. The checkout process at Uncrate was seamless, secure, and fast. Additionally, the product delivery time exceeded my expectations - it arrived much earlier than anticipated.
What stood out to me most about my experience with Uncrate were their excellent customer service capabilities. All queries that I had regarding my purchase were addressed efficiently by their support team via email.
Overall, I am thoroughly impressed by both the quality of this online retailer as well as its commitment to providing excellent service to its customers. From start to finish it was a user-friendly purchasing journey with all requirements met or exceeded entirely.
Conclusion
Reviews for Uncrate show a mixed consumer picture: product curation and site presentation are frequently praised, but fulfilment and communication problems recur. Several reviewers report timely, helpful email support and satisfactory deliveries, while others describe non-delivery, prolonged backorders and disputed refunds. If you plan to buy, compare prices against other retailers, keep shipment documentation and monitor carrier tracking closely. Consider contacting customer support in writing before purchase and retain proof of delivery attempts to support any dispute.