Many reviewers say the company took payment but never delivered the order or issued a refund. Several customers describe support that doesn’t respond and sends automated emails. A small number report receiving their items or describe the site as trusted. Overall, repeated non-delivery complaints sit alongside a few isolated positive experiences.
Examples from available reviews (Nov 2021 – Feb 2026).
Order never arrived and customer service did not respond.
“Order never arrived and no response from "customer service team".”
Order cancelled but refund not received and website is down.
“I am yet to get a refund now 3.5mths on”
Item not received and email replies are automated bots.
“Item never received, emails answered by bot.”
Reviewer says the site is very trusted.
“This is the one of the best and very trusted site”
Multiple reviewers describe orders that never arrived and refund requests that were ignored. Several say they waited for months or even years with no outcome. A minority mention delivery eventually happening after customs delays.
Many reviewers say they paid but received neither the goods nor a refund, making lost payments a recurring theme. One review describes a payment, a customs-related delay, and then eventual delivery, which differs from the main pattern. Mentions of rebranded operations are rare and don’t repeat across reviews.
Many accounts describe a frustrating buying experience driven by non-delivery and no follow-up. One review calls the site very trusted, which stands out against most complaints. The contrast points to uneven results for buyers.
Very few reviewers discuss product condition because many orders reportedly never arrived. Delivered items don’t attract repeated comments about defects or quality. These reviews don’t provide enough to judge product quality reliably.
Many customers say customer service didn’t reply and that emails looked automated or bot-written. Several report that the contact options didn’t work or weren’t available. A small number mention slow but eventual communication linked to shipping problems.
Reviews are sharply split, with many low ratings and a few positive or neutral accounts. The main takeaway is failed delivery and weak after-sales support. A minority report satisfactory delivery, leaving a clear divide in outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and refund request went unanswered.
“Total scam ordered from them”
They took money and did not deliver or refund.
“took £30 off me 2 years ago”
Item never arrived and refund was not provided.
“Item didn’t turn up.”
Ordered jackets two years ago and never received refund or reply.
“I ordered 2x jackets from ultramodan waited 2 years”
Order never arrived and customer service did not respond.
“Order never arrived and no response from "customer service team".”
Paid £35 in 2021 and still waiting for the item.
“paid £35 and still waiting for it”
Has been waiting over a year for a refund and no delivery.
“STILL WAITING ON A REFUND OVER A YEAR LATER”
Claims Ultamodan is in liquidation and advises buyer caution.
“Ultamodan is rebranding as All About Me -AAM.”
Order did not arrive and there is no way to contact them.
“Order never arrived after months of waiting.”
Order was promised repeatedly but never actually received.
“I never received my order.”
Item not received and email replies are automated bots.
“Item never received, emails answered by bot.”
Reviewer says the site is very trusted.
“This is the one of the best and very trusted site”
Did not receive purchased jumper and received no response to inquiries.
“Didn't receive anything.”
Order not delivered and no refund or communication after two months.
“order not delivered after stating it had been shipped”
Company took payment and did not deliver the order.
“They took my money and did not deliver my order.”
Order cancelled but refund not received and website is down.
“I am yet to get a refund now 3.5mths on”
Ordered a coat in September 2022 and it still has not arrived.
“Still not arrived and company won't refund my money.”
Ordered a jacket set for a bridal shower and it never arrived.
“never received it in time.”
Ordered a coat and did not receive it, refund requests unsuccessful.
“This company is a scam.”
Ordered a jumper and still hasn't received it; refund requests ignored.
“Asked for a refund twice and haven't received a response.”
Finally I got what I have always desired. A Plus size denim v neck maxi dress and
long sleeve oversized button through dress - vintage denim shirt dress. After a long search a friend asked me to go through the Ultamodan site. It was so easy to check through their products and within minutes, I had identified these two amazing dresses. The prices were reasonable and I had no problem placing the order which was to be delivered within 5 days. Unfortunately, on the said date, i waited, the delivery guy never showed up. I contacted customer support and they told me that the order was stuck in the customs and that if I could wait for another 3 days, they would deliver it to me. And indeed three days later, they showed up at my doorstep.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ultamodan runs an e-commerce site selling clothing and accessories. It shows product pages with prices and sizing, plus a shopping cart and online checkout. The website posts shipping and returns details and lists ways to get in touch. Customers can ask for help through contact forms or email. The site accepts standard online payment methods.