Reviews Analysed
19
We Collect & Analyse Reviews
Ulla Popken
Experiences & Reviews
Ulla Popken is a European retailer specialising in plus-size womenswear, selling clothing online and through physical outlets in multiple markets. The brand focuses on a range of categories including casualwear, dresses, outerwear and accessories and operates e-commerce sites for regional customers. Consumers searching reviews typically look for sizing, garment quality, delivery and returns performance.
Overview & Key Metrics
Positive Sentiment
26%
Latest Review
11d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Many reviews describe repeated fulfilment and customer-service failures: missed deliveries, delayed refunds and poor problem resolution; a few cite helpful staff.
Share
Weak
23%
💰
Value for money
Numerous complaints about double charges, lost refunds and perceived poor value; a small number of reviews reference good deals or quality worth the price.
Share
Weak
14%
⚡
User experience
Several reviewers criticise delivery estimates and website information; a minority praise an efficient online interface and prompt delivery experiences.
Share
Weak
7%
🔧
Product quality
Some customers report good fit and durable fabrics, while others report drops in finish, unlined or poorly hanging garments and items not matching images.
Share
Mixed
10%
📞
Communication
Frequent reports of no replies, unclear tracking updates and unhelpful email responses; a small number of reviews highlight attentive, responsive staff.
Share
Weak
20%
⭐
Overall experience
Overall sentiment skews negative, driven by delivery, refund and communication issues, though some shoppers report positive product quality and service.
Share
Weak
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 19 verified reviews (March 2023 – September 2025).
A Hassle-Free Shopping Experience for Plus-Size Women at Ulla Popkin
"I recently had the pleasure of purchasing plus size clothing from Ulla Popken, and I couldn't be happier with my experience. The selection available to me was vast - every fashion taste can be satisfied here! What's even better is that they offer exclusive online offers that make the shopping experience easy on your wallet. The customer service team at Ulla Popken was exceptional. They were knowledgeable about their products and took the time to assist me in finding exactly what I needed. Their attentive attitude made shopping a breeze. All items fit perfectly, and I absolutely love how comfortable they are while still being stylish. It's apparent that Ulla Popken has taken care to produce high-quality garments for all body shapes. In conclusion, if you're looking for trendy plus-size women's clothing options, look no further than Ulla Popken. This company not only provides an extensive range of sizes but also boasts an efficient online store interface with great deals available exclusively through their site!"
Benjamin Mayert IV
Collected.reviews
Mar 08, 2023
Featured for: Positive, praises service and quality
Fuming
"Used to be good. On their website it says "delivery within 8 days" - HAHAHAHAHAHAHAHAHAHAHAHA! Nope. Been in touch with them and they say they can't b..."
cat
Trustpilot
Sep 30, 2025
Featured for: Complains about delivery and website
I returned a package of items via the…
"I returned a package of items via the post office (as they instruct on their website) 6 weeks ago. They are saying that they have still not received t..."
kathryn
Trustpilot
Sep 30, 2025
Featured for: Return handling failure, lost value
I recently ordered a longline jacket…
"I recently ordered a longline jacket from this company for £150. When it arrived it was unlined and hung dreadfully. Back it went. I have been a good..."
Jane Allen
Trustpilot
Sep 30, 2025
Featured for: Poor product quality and returns cost
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 19 reviews
All Customer Reviews
Sources: Trustpilot (18) · Collected.reviews (1) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
Nightmare experience.
This is my experience: Placed an order; they didn't manage to print my address in full on the label so it got returned to them. Royal Mail didn't help...
c
cat
trustpilot.com
Sep 30, 2025
Fuming
Used to be good. On their website it says "delivery within 8 days" - HAHAHAHAHAHAHAHAHAHAHAHA! Nope. Been in touch with them and they say they can't b...
L
Lisa Epstein
trustpilot.com
Sep 30, 2025
What’s happened to ulla popken?
What’s happened to ulla popken? I like their clothes, granted they take forever to arrive and I have been ordering regularly for years. Never an issue...
J
Jane Allen
trustpilot.com
Sep 30, 2025
I recently ordered a longline jacket…
I recently ordered a longline jacket from this company for £150. When it arrived it was unlined and hung dreadfully. Back it went. I have been a good...
k
kathryn
trustpilot.com
Sep 30, 2025
I returned a package of items via the…
I returned a package of items via the post office (as they instruct on their website) 6 weeks ago. They are saying that they have still not received t...
H
Helena
trustpilot.com
Sep 30, 2025
Terrible experience
Terrible experience. Ordered items no confirmation or acknowledgement and no items. Checked credit card and they had taken money. Asked PayPal...
M
M Townsend
trustpilot.com
Sep 30, 2025
Dreadful service now
Really disappointing service from what used to be a very respectable and reliable company. Items take forever to arrive and some simply don’t come at...
S
Sara Lock
trustpilot.com
Sep 30, 2025
I accidentally ordered the same item…
I accidentally ordered the same item twice, I immediately emailed the company asking them to cancel one of the orders. The reply was astonishing, and...
M
Moira Lyons
trustpilot.com
Sep 30, 2025
SILVER SPARKLE TOP
I recently purchased a silver sparkle neck top! & it's stunning!! Love it perfect fit every item I have purchased has been top quality timeless chic r...
C
Cathy Louise
trustpilot.com
Sep 30, 2025
AVOID - if I could give 0 starts I would!
AVOID! If you order from this company and they email you saying there has been a problem with the payment DO NOT PAY AGAIN without checking with your...
J
Julie Unruly
trustpilot.com
Sep 30, 2025
Disappointed, top unlike picture and no reply from customer service in over 2 weeks.
I ordered a waterfall top from Ullapopken. It arrived but doesn't have the waterfall effect so is not...
U
UKShopper
trustpilot.com
Sep 30, 2025
TERRIBLE CUSTOMER SERVICE NO PROGRESS…
TERRIBLE CUSTOMER SERVICE NO PROGRESS OVER 2 WEEKS AFTER 10 EMAILS/PHONE CALLS I usually don’t write in caps nor do I typically write negative reviews...
p
pauline
trustpilot.com
Sep 30, 2025
Dont use this company. Warning.
This company deserves no stars. I ordered a pair of leggings months ago. They have not arrived. Their response is that it is Brexit! This company will...
A
Annemarie van Dijk
trustpilot.com
Sep 30, 2025
If I could give it no stars I would
If I could give it no stars I would, I ordered a coat on the 14th of January, still not received, I wrote to them and the answer was its because of Br...
E
EMMA TAYLOR
trustpilot.com
Sep 30, 2025
Didn't receive items
Didn't receive items, didn't receive refund and got...
M
Ms Sandra Broadbent
trustpilot.com
Sep 30, 2025
I regularly buy from Ulla Popken
I regularly buy from Ulla Popken. I find the quality of their products good and they...
J
Jen
trustpilot.com
Sep 30, 2025
Ordered a coat, great service
Ordered a coat, I was very happy that it was perfect!! Its my first time ordering,...
S
Sonja
trustpilot.com
Sep 30, 2025
Outstanding customer service .
Outstanding customer service...
B
Benjamin Mayert IV
Collected.reviews
Mar 08, 2023
A Hassle-Free Shopping Experience for Plus-Size Women at Ulla Popkin
I recently had the pleasure of purchasing plus size clothing from Ulla Popken, and I couldn't be happier with my experience. The selection available to me was vast - every fashion taste can be satisfied here! What's even better is that they offer exclusive online offers that make the shopping experience easy on your wallet.
The customer service team at Ulla Popken was exceptional. They were knowledgeable about their products and took the time to assist me in finding exactly what I needed. Their attentive attitude made shopping a breeze.
All items fit perfectly, and I absolutely love how comfortable they are while still being stylish. It's apparent that Ulla Popken has taken care to produce high-quality garments for all body shapes.
In conclusion, if you're looking for trendy plus-size women's clothing options, look no further than Ulla Popken. This company not only provides an extensive range of sizes but also boasts an efficient online store interface with great deals available exclusively through their site!
Conclusion
Reviews show a clear split: several customers praise garment fit and product quality, while many report persistent problems with delivery, refunds and responses. Multiple reviewers describe payment or refund disputes and long return handling times. If you prioritise product fit and style, reviews indicate the brand can deliver on those points, but exercise caution on fulfilment and after-sales service. Consider using traceable payment or dispute channels and check return/tracking evidence before assuming refunds will be processed promptly.