Reviews show a clear split: several customers praise garment fit and product quality, while many report persistent problems with delivery, refunds and responses. Multiple reviewers describe payment or refund disputes and long return handling times. If you prioritise product fit and style, reviews indicate the brand can deliver on those points, but exercise caution on fulfilment and after-sales service. Consider using traceable payment or dispute channels and check return/tracking evidence before assuming refunds will be processed promptly.
Examples from available reviews (Mar 2023 – Feb 2026).
Hassle-free shopping with excellent service, fit and garment quality.
“The customer service team at Ulla Popken was exceptional.”
Delivery not as promised and customer service refused cancellation.
“delivery within 8 days”
Returned items lost in transit and company claims not to have received them.
“They are saying that they have still not received the items”
Jacket arrived unlined and poorly made; returns now cost the customer.
“it was unlined and hung dreadfully.”
Many reviews describe repeated fulfilment and customer-service failures: missed deliveries, delayed refunds and poor problem resolution; a few cite helpful staff.
Numerous complaints about double charges, lost refunds and perceived poor value; a small number of reviews reference good deals or quality worth the price.
Several reviewers criticise delivery estimates and website information; a minority praise an efficient online interface and prompt delivery experiences.
Some customers report good fit and durable fabrics, while others report drops in finish, unlined or poorly hanging garments and items not matching images.
Frequent reports of no replies, unclear tracking updates and unhelpful email responses; a small number of reviews highlight attentive, responsive staff.
Overall sentiment skews negative, driven by delivery, refund and communication issues, though some shoppers report positive product quality and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Cannot disable cookies and trackers on their website, causing privacy concern.
“switching off cookies and trackers is impossible.”
Order was returned and refund delayed, now threatened with debt collectors.
“Now am being threatened with debt collectors.”
Delivery not as promised and customer service refused cancellation.
“delivery within 8 days”
Company sent parcel incorrectly and then failed to resolve replacement.
“parcel was incorrectly addressed”
Jacket arrived unlined and poorly made; returns now cost the customer.
“it was unlined and hung dreadfully.”
Returned items lost in transit and company claims not to have received them.
“They are saying that they have still not received the items”
Ordered items taken payment but not delivered; later threatened with debt recovery.
“Yesterday got letter from UP threatening me with debt recovery.”
Poor communication and long or missing deliveries after recent decline.
“There is no communication whatsoever.”
Company refused to cancel duplicate order and displayed unhelpful customer service.
“They said they couldn’t cancel one of my orders”
Bought a silver sparkle top that fit perfectly and felt luxurious.
“it's stunning!! Love it perfect fit”
Company charged twice and has not refunded despite evidence and repeated contacts.
“they have taken both payments.”
Top didn't match website picture and customer service has not replied.
“doesn't have the waterfall effect”
Multiple order processing errors, double charges, and poor customer service.
“TERRIBLE CUSTOMER SERVICE”
Ordered leggings never arrived and company blames Brexit, offering no resolution.
“This company will take your money and give you nothing.”
Coat not received and customer service blamed Brexit without apology.
“I ordered a coat on the 14th of January, still not received”
Items and refund not received, and review response was negative; email bounced.
“Didn't receive items, didn't receive refund and got a negative response to review.”
Regular customer finds product quality good and wide size range.
“I find the quality of their products good”
First order coat arrived perfect and service was good.
“I was very happy that it was perfect!!”
Had outstanding customer service and will order again.
“Outstanding customer service ..”
I recently had the pleasure of purchasing plus size clothing from Ulla Popken, and I couldn't be happier with my experience. The selection available to me was vast - every fashion taste can be satisfied here! What's even better is that they offer exclusive online offers that make the shopping experience easy on your wallet.
The customer service team at Ulla Popken was exceptional. They were knowledgeable about their products and took the time to assist me in finding exactly what I needed. Their attentive attitude made shopping a breeze.
All items fit perfectly, and I absolutely love how comfortable they are while still being stylish. It's apparent that Ulla Popken has taken care to produce high-quality garments for all body shapes.
In conclusion, if you're looking for trendy plus-size women's clothing options, look no further than Ulla Popken. This company not only provides an extensive range of sizes but also boasts an efficient online store interface with great deals available exclusively through their site!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ulla Popken is a European retailer specialising in plus-size womenswear, selling clothing online and through physical outlets in multiple markets. The brand focuses on a range of categories including casualwear, dresses, outerwear and accessories and operates e-commerce sites for regional customers. Consumers searching reviews typically look for sizing, garment quality, delivery and returns performance.