Many reviews describe repeat issues with order fulfilment, billing, and refunds. Customers report lost returns, duplicate charges, and threats of debt recovery. Fewer reviews praise the fit, fabric quality, and fast problem-solving. One review mentions not being able to disable cookies on the website.
Examples from available reviews (Mar 2023 – Mar 2026).
Order was returned and refund delayed, now threatened with debt collectors.
“Now am being threatened with debt collectors.”
Returned items lost in transit and company claims not to have received them.
“They are saying that they have still not received the items”
Bought a silver sparkle top that fit perfectly and felt luxurious.
“it's stunning!! Love it perfect fit”
Hassle-free shopping with excellent service, fit and garment quality.
“The customer service team at Ulla Popken was exceptional.”
Service problems come up often. Reviews mention missing deliveries, lost returns, double charges, and slow refunds. A few customers describe quick, helpful support, but negative service experiences appear more often.
Value concerns mainly follow billing and fulfilment issues. Several reviewers say they paid for items that never arrived or were charged twice without a refund. Others feel the quality and fit of the clothing matched what they paid.
Order handling issues disrupt the shopping process for many customers. Reviews mention refused cancellation requests, unclear delivery timing, and support emails that bounced. The cookie-control problem shows up once and stands out as a small but specific usability issue.
Comments on product quality are mixed. Some customers praise the fabric, fit accuracy, and durability. Fewer reviews point to poor construction and items that did not match expectations.
Communication gaps appear repeatedly. Customers report no replies, unhelpful answers, and delivery promises that did not happen. A smaller group describes clear, useful contact with customer service.
Reviews split between detailed service problems and clearly positive purchases. Several customers describe stressful issues after buying, while others report smooth orders and satisfactory products. This contrast suggests uneven performance from one transaction to the next.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Cannot disable cookies and trackers on their website, causing privacy concern.
“switching off cookies and trackers is impossible.”
Order was returned and refund delayed, now threatened with debt collectors.
“Now am being threatened with debt collectors.”
Delivery not as promised and customer service refused cancellation.
“delivery within 8 days”
Company sent parcel incorrectly and then failed to resolve replacement.
“parcel was incorrectly addressed”
Jacket arrived unlined and poorly made; returns now cost the customer.
“it was unlined and hung dreadfully.”
Returned items lost in transit and company claims not to have received them.
“They are saying that they have still not received the items”
Ordered items taken payment but not delivered; later threatened with debt recovery.
“Yesterday got letter from UP threatening me with debt recovery.”
Poor communication and long or missing deliveries after recent decline.
“There is no communication whatsoever.”
Company refused to cancel duplicate order and displayed unhelpful customer service.
“They said they couldn’t cancel one of my orders”
Bought a silver sparkle top that fit perfectly and felt luxurious.
“it's stunning!! Love it perfect fit”
Company charged twice and has not refunded despite evidence and repeated contacts.
“they have taken both payments.”
Top didn't match website picture and customer service has not replied.
“doesn't have the waterfall effect”
Multiple order processing errors, double charges, and poor customer service.
“TERRIBLE CUSTOMER SERVICE”
Ordered leggings never arrived and company blames Brexit, offering no resolution.
“This company will take your money and give you nothing.”
Coat not received and customer service blamed Brexit without apology.
“I ordered a coat on the 14th of January, still not received”
Items and refund not received, and review response was negative; email bounced.
“Didn't receive items, didn't receive refund and got a negative response to review.”
Regular customer finds product quality good and wide size range.
“I find the quality of their products good”
First order coat arrived perfect and service was good.
“I was very happy that it was perfect!!”
Had outstanding customer service and will order again.
“Outstanding customer service ..”
I recently had the pleasure of purchasing plus size clothing from Ulla Popken, and I couldn't be happier with my experience. The selection available to me was vast - every fashion taste can be satisfied here! What's even better is that they offer exclusive online offers that make the shopping experience easy on your wallet.
The customer service team at Ulla Popken was exceptional. They were knowledgeable about their products and took the time to assist me in finding exactly what I needed. Their attentive attitude made shopping a breeze.
All items fit perfectly, and I absolutely love how comfortable they are while still being stylish. It's apparent that Ulla Popken has taken care to produce high-quality garments for all body shapes.
In conclusion, if you're looking for trendy plus-size women's clothing options, look no further than Ulla Popken. This company not only provides an extensive range of sizes but also boasts an efficient online store interface with great deals available exclusively through their site!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Ulla Popken sells women’s clothing through its online shop and physical stores. Its public e-commerce site lists clothing and accessories for customers to browse and buy. Shoppers can order online and use the site for returns and order tracking. Customer service channels handle questions and support for orders and deliveries.