Reviews show many customers receive fast delivery, competitive pricing and products that meet expectations. However, there is a recurring pattern of communication problems: missing order confirmations, unreturned emails and difficulty cancelling or resolving issues. If you value speedy dispatch and good value, these reviews suggest the company often delivers; if reliable customer communication and returns handling are critical, be aware some customers experienced slow or no responses. Before buying, check order confirmations and keep tracking information; consider contacting your payment provider if an urgent dispute arises.
Examples from available reviews (Nov 2021 – Feb 2026).
Superb service, good communication and next-day delivery for garden edger.
“Superb service and product.”
Company took payment, sent no confirmation, delivered nothing, and did not respond.
“No email confirmation, no goods delivered.”
First-time order caused concern due to lack of confirmation but item ultimately arrived.
“I didn't get any online confirmation of my order”
Garden snips arrived well packed, are well made and easy to use.
“they are extremely well made and easy to use.”
Many reviewers report quick, efficient order fulfilment, but a notable minority describe rude or unhelpful staff and unresolved service problems.
Several customers describe competitive prices and good value; price was often cited alongside positive product performance and timely delivery.
Frequent comments praise fast delivery and easy ordering, though multiple reviews report missing confirmations or tracking information causing uncertainty.
Products are commonly described as well made, well packed and fit for purpose; isolated reports note damaged packaging on arrival.
A number of reviewers report little or no response to emails and phone calls; a smaller set explicitly praise clear communication and updates.
Overall impressions are mixed but tilt positive: many praise fast delivery and satisfactory goods, while some recount unresolved service and contact issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Socket set was excellent and exactly what the reviewer needed.
“The socket set is an excellent piece of kit”
Website was good, prices competitive and delivery was quick.
“Good website and competitive prices ,,”
Item arrived promptly and suited the replacement; service was quick and competitively priced.
“Arrived promptly and exactly as required to replace an existing blade.”
Next-day delivery with excellent service and a fine price.
“Superb, next day delivery.”
Order had delayed, partial deliveries and no communication from the company.
“I still haven't ever been contacted in any way by UK Tool Centre.”
Company took payment, sent no confirmation, delivered nothing, and did not respond.
“No email confirmation, no goods delivered.”
First-time order caused concern due to lack of confirmation but item ultimately arrived.
“I didn't get any online confirmation of my order”
Reviewer experienced no customer service response and advises avoiding them.
“Customer Service = zero.”
Garden tools were well packaged and performed outstandingly.
“outstanding performance.”
Company failed to respond to cancellation emails and did not process return promptly.
“I have NEVER had such bad customer service.”
Store offered an impressive selection and knowledgeable, helpful staff.
“The selection of garden tools at this store is impressive”
Service exchanged a used part quickly and efficiently.
“Very useful service in exchanging a part that was already used.”
Purchase offered a great price and helpful service.
“Great price and helpful.”
Customer service was good, helpful and efficient.
“Good customer service, helpful, efficient.”
Garden snips arrived well packed, are well made and easy to use.
“they are extremely well made and easy to use.”
Goods arrived within a day, were well packaged and functioned fine.
“The goods ordered arrived within a day.”
Everything arrived on time and the service was quick and easy.
“A quick and easy service.”
Superb service, good communication and next-day delivery for garden edger.
“Superb service and product.”
Product performed as advertised and met expectations.
“Did what it said it would do”
Ordering was easy and service good; reviewer would order again.
“EASY TO ORDER - GOOD SERVICE”
I placed an order for 2 sets of locks with Delux Door. When I got the package I was confused to see that they sent me two of everything instead of the 4 locks that I ordered. I called the customer support to let them know about their mistake. They told me that they would send me another set of locks out but before that, they wanted to talk with their supervisor, who happened to be on leave at that time. At some point,he was rude when I insisted that I wanted to talk to the supervisor. It's a shame how they treat their customers. I just want to warn people about the horrible customer service that they have, because I would never order from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UK Tool Centre is a UK-based online retailer specialising in tools, garden equipment and related accessories. Customers can browse product ranges and order online; the company ships purchases to UK addresses and operates a website for product information and ordering. People checking reviews typically look for delivery speed, product condition, customer service responsiveness and value for money.