Reviews Analysed
21
We Collect & Analyse Reviews
UK Tool Centre
Experiences & Reviews
UK Tool Centre is a UK-based online retailer specialising in tools, garden equipment and related accessories. Customers can browse product ranges and order online; the company ships purchases to UK addresses and operates a website for product information and ordering. People checking reviews typically look for delivery speed, product condition, customer service responsiveness and value for money.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
13d
Overall Rating
4.1
Our Analysis
🎯
Service quality
Many reviewers report quick, efficient order fulfilment, but a notable minority describe rude or unhelpful staff and unresolved service problems.
Share
Mixed
23%
💰
Value for money
Several customers describe competitive prices and good value; price was often cited alongside positive product performance and timely delivery.
Share
Strong
8%
⚡
User experience
Frequent comments praise fast delivery and easy ordering, though multiple reviews report missing confirmations or tracking information causing uncertainty.
Share
Strong
20%
🔧
Product quality
Products are commonly described as well made, well packed and fit for purpose; isolated reports note damaged packaging on arrival.
Share
Strong
13%
📞
Communication
A number of reviewers report little or no response to emails and phone calls; a smaller set explicitly praise clear communication and updates.
Share
Weak
10%
⭐
Overall experience
Overall impressions are mixed but tilt positive: many praise fast delivery and satisfactory goods, while some recount unresolved service and contact issues.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Superb service and product
"Superb service and product. Easy to use, customer friendly website. good..."
roger smallshaw
Trustpilot
Sep 30, 2025
Featured for: explicit praise for service and communication
DO NOT BUY FROM THIS COMPANY
"DO NOT BUY FROM THIS COMPANY. I hope this review is seen before people purchase anything from this company. I placed my order on the 11th September. T..."
Nicola Bale
Trustpilot
Sep 30, 2025
Featured for: strong negative: no delivery, no response
An intersting Experience
"This is the first time I've used UK Tool Centre. For price and speed of delivery I'd certainly give 5 Stars. As a first time user of any online compan..."
steve james
Trustpilot
Sep 30, 2025
Featured for: mixed: fast delivery, poor communication
Garden snips - good value and well made
"Purchased two pair of garden snips and they arrived well packed. Have since used them..."
Diane Hitchcock
Trustpilot
Sep 30, 2025
Featured for: positive product detail: well made snips
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
W
William Perry
trustpilot.com
Sep 30, 2025
The socket set is an excellent piece of…
The socket set is an excellent piece of kit and exactly what I need. rather...
K
Keira Norman
trustpilot.com
Sep 30, 2025
Good website and competitive prices ,
Good website and competitive prices ,, Tool as described...
N
Niamh Wells
trustpilot.com
Sep 30, 2025
Arrived promptly and exactly as…
Arrived promptly and exactly as required to replace an existing blade. UK Tool Cen...
L
Luca Gilbert
trustpilot.com
Sep 30, 2025
Superb
Superb, next day delivery. Excellent...
W
WTMP
trustpilot.com
Sep 30, 2025
Zero communications, late and haphazard delivery. Avoid!
I ordered three items from UKtoolcentre.co.uk, paying for delivery in 1–3 days. The money was taken immediately, but I received no confirmation email....
N
Nicola Bale
trustpilot.com
Sep 30, 2025
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. I hope this review is seen before people purchase anything from this company. I placed my order on the 11th September. T...
s
steve james
trustpilot.com
Sep 30, 2025
An intersting Experience
This is the first time I've used UK Tool Centre. For price and speed of delivery I'd certainly give 5 Stars. As a first time user of any online compan...
D
Daniel Stefanov
trustpilot.com
Sep 30, 2025
Avoid
Avoid. Customer Service = zero. Emails, phone c...
E
Eloise Hunt
trustpilot.com
Sep 30, 2025
These garden tools impressed me not…
These garden tools impressed me not only with their tidy packaging but also with their outstanding performance. The tra...
K
Kristofer Kinnear
trustpilot.com
Sep 30, 2025
Shocking customer service
On the 3rd of April I was browsing for an item and I added it to my basket so that I could check to see how much shipping was going to be. I usually p...
C
Chelsea Stanley
trustpilot.com
Sep 30, 2025
The selection of garden tools at this…
The selection of garden tools at this store is impressive - from shovels to pruners to gloves, t...
J
Jaime
trustpilot.com
Sep 30, 2025
Very useful service in exchanging a…
Very useful service in exchanging a part t...
r
robert snusher
trustpilot.com
Sep 30, 2025
Great price and helpful.
...
c
customer sheepwool
trustpilot.com
Sep 30, 2025
Good customer service
Good customer service...
D
Diane Hitchcock
trustpilot.com
Sep 30, 2025
Garden snips - good value and well made
Purchased two pair of garden snips and they arrived well packed. Have since used them...
J
Jake Meddings
trustpilot.com
Sep 30, 2025
The goods ordered arrived within a day
The goods ordered arrived within a day....
B
Ben
trustpilot.com
Sep 30, 2025
Everything arrived on time as it…
Everything arrived on time as it...
r
roger smallshaw
trustpilot.com
Sep 30, 2025
Superb service and product
Superb service and product. Easy to use, customer friendly website. good...
B
Bryan
trustpilot.com
Sep 30, 2025
Did what it said it would do
...
M
Mr J Turner
trustpilot.com
Sep 30, 2025
EASY TO ORDER
EASY TO ORDER - GOOD SERVICE - HAVE NOT USED PRODU...
Conclusion
Reviews show many customers receive fast delivery, competitive pricing and products that meet expectations. However, there is a recurring pattern of communication problems: missing order confirmations, unreturned emails and difficulty cancelling or resolving issues. If you value speedy dispatch and good value, these reviews suggest the company often delivers; if reliable customer communication and returns handling are critical, be aware some customers experienced slow or no responses. Before buying, check order confirmations and keep tracking information; consider contacting your payment provider if an urgent dispute arises.