Reviewers often mention fast fulfilment, easy ordering, and solid tools at competitive prices. Many describe next-day delivery, quick exchanges, and helpful staff. A recurring issue is missing order confirmations and customer contact that goes unanswered. Strong product and delivery feedback sits alongside serious communication problems.
Examples from available reviews (Nov 2021 – Mar 2026).
Superb service, good communication and next-day delivery for garden edger.
“Superb service and product.”
Socket set was excellent and exactly what the reviewer needed.
“The socket set is an excellent piece of kit”
Company took payment, sent no confirmation, delivered nothing, and did not respond.
“No email confirmation, no goods delivered.”
First-time order caused concern due to lack of confirmation but item ultimately arrived.
“I didn't get any online confirmation of my order”
Most reviews describe fast fulfilment and smooth delivery. Customers mention next-day arrival, quick part exchanges, and an easy ordering process. One review reports rude handling of a duplicate order, but it stands out against the wider positive service feedback.
Several reviews point to competitive prices and good value online. Shoppers mention clear pricing and occasional standout bargains on parts and garden tools. Price comments appear less often than service feedback, but they stay consistently positive.
Customers describe straightforward website ordering and a wide range of garden and workshop tools. First-time buyers sometimes report missing order confirmations, though several of those orders still arrived. A smaller number of reviews mention positive in-store visits and knowledgeable staff.
Reviewers call the tools well made, durable, and true to the description. They cite socket sets, garden snips, and edgers that met expectations. Multiple reviews also praise the packaging and say the tools work well for their intended use.
A clear group of negative reviews focuses on missing order confirmations, emails that go unanswered, and cancellations that were not processed. Several reviewers say they had no contact after paying, or received partial deliveries with no updates. These communication problems drive the lowest ratings and show up across separate complaints.
Overall feedback pairs strong fulfilment and product satisfaction with damaging gaps in customer communication. Many customers rate service and product quality highly, while a subset report unanswered contact and delivery issues that were not resolved. These two opposing threads shape the overall view of the company.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Socket set was excellent and exactly what the reviewer needed.
“The socket set is an excellent piece of kit”
Website was good, prices competitive and delivery was quick.
“Good website and competitive prices ,,”
Item arrived promptly and suited the replacement; service was quick and competitively priced.
“Arrived promptly and exactly as required to replace an existing blade.”
Next-day delivery with excellent service and a fine price.
“Superb, next day delivery.”
Order had delayed, partial deliveries and no communication from the company.
“I still haven't ever been contacted in any way by UK Tool Centre.”
Company took payment, sent no confirmation, delivered nothing, and did not respond.
“No email confirmation, no goods delivered.”
First-time order caused concern due to lack of confirmation but item ultimately arrived.
“I didn't get any online confirmation of my order”
Reviewer experienced no customer service response and advises avoiding them.
“Customer Service = zero.”
Garden tools were well packaged and performed outstandingly.
“outstanding performance.”
Company failed to respond to cancellation emails and did not process return promptly.
“I have NEVER had such bad customer service.”
Store offered an impressive selection and knowledgeable, helpful staff.
“The selection of garden tools at this store is impressive”
Service exchanged a used part quickly and efficiently.
“Very useful service in exchanging a part that was already used.”
Purchase offered a great price and helpful service.
“Great price and helpful.”
Customer service was good, helpful and efficient.
“Good customer service, helpful, efficient.”
Garden snips arrived well packed, are well made and easy to use.
“they are extremely well made and easy to use.”
Goods arrived within a day, were well packaged and functioned fine.
“The goods ordered arrived within a day.”
Everything arrived on time and the service was quick and easy.
“A quick and easy service.”
Superb service, good communication and next-day delivery for garden edger.
“Superb service and product.”
Product performed as advertised and met expectations.
“Did what it said it would do”
Ordering was easy and service good; reviewer would order again.
“EASY TO ORDER - GOOD SERVICE”
I placed an order for 2 sets of locks with Delux Door. When I got the package I was confused to see that they sent me two of everything instead of the 4 locks that I ordered. I called the customer support to let them know about their mistake. They told me that they would send me another set of locks out but before that, they wanted to talk with their supervisor, who happened to be on leave at that time. At some point,he was rude when I insisted that I wanted to talk to the supervisor. It's a shame how they treat their customers. I just want to warn people about the horrible customer service that they have, because I would never order from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UK Tool Centre is a UK retailer selling hand tools, power tools, garden equipment, and replacement parts. Its online shop lists products with technical specs and checkout options. Alongside brand-name tools, it also sells workshop consumables, specialist blades, and gardening accessories. The website offers delivery options, product search, and a returns policy.