Reviews show a clear divide: many customers report missing parcels, poor communication and product problems, while a smaller group describes satisfactory purchases and helpful staff. Several complaints reference empty boxes, delayed or absent responses to emails and messages, and at least one report of a physical reaction. If you consider buying, document delivery with tracking, inspect expiry dates on arrival and keep photographic evidence of packaging. For unresolved orders, contact your payment provider and retain all correspondence before escalating to a dispute or complaint.
Examples from available reviews (Sep 2022 – Feb 2026).
Order not received and customer service has been unresponsive for over a month.
“it has now been 7 days without any reply and 33 days since i placed the order”
Product caused severe gum burn and company did not respond to complaints.
“got a severe burn on my gums”
Received insufficient product with no instructions, feeling overcharged.
“2 syringes came with no instructions and barely enough whitening product to last two weeks.”
Customer found the treatment easy to use and teeth noticeably whiter.
“I noticed a significant improvement in the whiteness of my teeth.”
Multiple reviews report delivery failures, empty boxes and missing parcels; a small number describe satisfactory fulfilment and helpful staff.
A few customers say they paid for products that were missing or inadequate for the price paid, expressing disappointment about perceived poor value.
Users report problems with website access, missing instructions, poor tray fit and products that showed little or short-lived effect after use.
Reports include ineffective pens/gels, expired syringes, insufficient quantities and at least one adverse reaction; several reviews also praise effective gels and strips.
Many reviewers describe slow, limited or absent responses to emails and messages; a minority report helpful, informative staff interactions.
Overall sentiment leans negative: frequent complaints about non-delivery and poor communication contrast with a smaller set of positive product and service experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer strongly advises avoiding the product, calling it rubbish.
“Total rubbish I wish I read the reviews.”
Reviewer bought three and reports the product is really good.
“Really good product bought 3”
Payment taken but no delivery and no communication for three weeks.
“They took the money straight away but I’m yet to receive my goods”
Order delivered to wrong address; company refused to accept Royal Mail's confirmation.
“My order never arrived”
Order not received and customer service has been unresponsive for over a month.
“it has now been 7 days without any reply and 33 days since i placed the order”
Received an empty package and believes the purchase was a scam.
“empty package with receipt??”
Received an empty package and considers the company fraudulent.
“received a empty package what a convenient receipt!”
Missing parcel and company demanded a police report instead of resolving refund.
“I am now £60 down and have no product to show for it.”
Received insufficient product with no instructions, feeling overcharged.
“2 syringes came with no instructions and barely enough whitening product to last two weeks.”
Reviewer says they had the best experience.
“Best experience”
Daily use produced no whitening effect; reviewer calls it a PR scam.
“NOT a single bit of difference at all.”
Product caused severe gum burn and company did not respond to complaints.
“got a severe burn on my gums”
Received an empty package and believes the company is fraudulent.
“received an empty package with a convenient receipt.”
Received an empty box; company insisted on packing video and implied dishonesty.
“The delivery package had not been tampered with clearly showing that they sent an empty box on purpose.”
Delivery was very slow and emails asking about the order went unanswered.
“Very slow delivery with no reply to emails”
Mouldable trays did not fit despite prolonged effort; product ineffective.
“the trays are mouldable but do not do the job”
Reviewer alleges product damaged tooth nerves, possibly requiring root canals.
“Their products killed the nerves in all my healthy teeth.”
Reviewer praises the company, helpful staff, and effective whitening gels.
“Fantastic company really good service”
Regular customer disappointed by company closure.
“Always order from you guys for my crest strips”
Reviewer states the products are excellent.
“Excellent products”
Reviewer cannot access the company's website anymore.
“I can’t even access it anymore.”
Order not received and company delayed responses, blaming Amazon delivery.
“I did not receive my order”
Multiple emails sent over weeks with no response and no order.
“I have sent 13 emails over the past 4 weeks.”
Received expired product and whitening effect faded after a few months.
“the expiry date of the syringes were Jan 2023”
I recently tried UK Teeth Whitening and I am extremely satisfied with the results. The process was simple and straightforward, with a variety of options to choose from such as Crest White Strips, Philips Zoom Whitening Gels, Opalescence At Home Whitening, Oral-B White Strips and more.
The staff were friendly and knowledgeable, answering all of my questions regarding the different treatments available. They took their time to explain each option so that I could make an informed decision on which one would be best suited for me.
The application process itself was painless and easy to do at home. The instructions provided were clear and concise, making it easy to follow along.
After using the product for several days as directed, I noticed a significant improvement in the whiteness of my teeth. My smile is now brighter than ever before and I have received numerous compliments from friends and family.
Overall, I highly recommend UK Teeth Whitening for anyone looking for an effective way to improve the appearance of their teeth. Their extensive range of products combined with excellent customer service makes them a standout choice in this field.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UK Teeth Whitening is a UK-based online retailer specialising in over-the-counter teeth whitening products and home kits. Consumers researching the brand will typically look for information on product range (strips, gels, pens and trays), delivery, customer service and safety. When checking reviews, prioritise objective details such as shipping method, expiry dates, documented problems and responses from the seller or payment provider.