Reviews Analysed
21
We Collect & Analyse Reviews
UK Teeth Whitening
Experiences & Reviews
UK Teeth Whitening is a UK-based online retailer specialising in over-the-counter teeth whitening products and home kits. Consumers researching the brand will typically look for information on product range (strips, gels, pens and trays), delivery, customer service and safety. When checking reviews, prioritise objective details such as shipping method, expiry dates, documented problems and responses from the seller or payment provider.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
18d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Multiple reviews report delivery failures, empty boxes and missing parcels; a small number describe satisfactory fulfilment and helpful staff.
Share
Weak
18%
💰
Value for money
A few customers say they paid for products that were missing or inadequate for the price paid, expressing disappointment about perceived poor value.
Share
Weak
5%
⚡
User experience
Users report problems with website access, missing instructions, poor tray fit and products that showed little or short-lived effect after use.
Share
Weak
13%
🔧
Product quality
Reports include ineffective pens/gels, expired syringes, insufficient quantities and at least one adverse reaction; several reviews also praise effective gels and strips.
Share
Weak
15%
📞
Communication
Many reviewers describe slow, limited or absent responses to emails and messages; a minority report helpful, informative staff interactions.
Share
Weak
15%
⭐
Overall experience
Overall sentiment leans negative: frequent complaints about non-delivery and poor communication contrast with a smaller set of positive product and service experiences.
Share
Weak
34%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
PLACED ORDER 33 DAYS AGO.....
"I placed my order with UKWS on the 27/08/2025 paying €66.58 and as of today (29/09/2025 I still haven’t received it. I first WhatsApp customer support..."
Bernardo
Trustpilot
Sep 30, 2025
Featured for: Detailed delivery and communication failure
Purchased the Opalescence box and…
"Purchased the Opalescence box and followed instructions as in the kit and got a severe burn on my gums. I’ve emailed and got in contact with the compa..."
MRS SUSANA SILVA
Trustpilot
Sep 30, 2025
Featured for: Reports product harm and no reply
Ordered polar whitening
"Ordered polar whitening, 2 syringes came with no instructions and barely enough whitening product to last two..."
K williams
Trustpilot
Sep 30, 2025
Featured for: Insufficient product, poor value
Positive Customer Experience from UK Teeth Whitening||
"I recently tried UK Teeth Whitening and I am extremely satisfied with the results. The process was simple and straightforward, with a variety of options to choose from such as Crest White Strips, Philips Zoom Whitening Gels, Opalescence At Home Whitening, Oral-B White Strips and more. The staff were friendly and knowledgeable, answering all of my questions regarding the different treatments available. They took their time to explain each option so that I could make an informed decision on which one would be best suited for me. The application process itself was painless and easy to do at home. The instructions provided were clear and concise, making it easy to follow along. After using the product for several days as directed, I noticed a significant improvement in the whiteness of my teeth. My smile is now brighter than ever before and I have received numerous compliments from friends and family. Overall, I highly recommend UK Teeth Whitening for anyone looking for an effective way to improve the appearance of their teeth. Their extensive range of products combined with excellent customer service makes them a standout choice in this field."
Megane White
Collected.reviews
Sep 17, 2022
Featured for: Positive, detailed service and results
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
B
Bernardo
trustpilot.com
Sep 30, 2025
PLACED ORDER 33 DAYS AGO.....
I placed my order with UKWS on the 27/08/2025 paying €66.58 and as of today (29/09/2025 I still haven’t received it. I first WhatsApp customer support...
H
Hanes Easton
trustpilot.com
Sep 30, 2025
Dont bother buying
Dont bother buying, empty package with rec...
D
Divya Kapoor
trustpilot.com
Sep 30, 2025
Do not order it s a fraudulent company!
Do not order it s a fraudulent company! I placed an order and like some...
N
Natalia Ellis
trustpilot.com
Sep 30, 2025
Fraudsters
Missing parcel. The company are suggesting they have left in a safe place, however no delivery was attempted. I then contacted the customer services t...
K
K williams
trustpilot.com
Sep 30, 2025
Ordered polar whitening
Ordered polar whitening, 2 syringes came with no instructions and barely enough whitening product to last two...
D
Daniel Thompson
trustpilot.com
Sep 30, 2025
Best experience
...
V
Valerie Gray
trustpilot.com
Sep 30, 2025
Ordered my Teeth whitening essence pen
Ordered my Teeth whitening essence pen, been using daily following the instructions...
M
MRS SUSANA SILVA
trustpilot.com
Sep 30, 2025
Purchased the Opalescence box and…
Purchased the Opalescence box and followed instructions as in the kit and got a severe burn on my gums. I’ve emailed and got in contact with the compa...
T
Tejaswini
trustpilot.com
Sep 30, 2025
DO NOT ORDER IT IS A FRAUDULENT…
DO NOT ORDER IT IS A FRAUDULENT COMPANY. I placed an order and like some of the other customers received an empty package with a co...
A
Adam Hall
trustpilot.com
Sep 30, 2025
I ordered my home teeth whitening kit…
I ordered my home teeth whitening kit and paid express delivery. When it finally arrived 7 days later than expected I received an empty box with a rec...
K
Kate Gilchrist
trustpilot.com
Sep 30, 2025
Very slow delivery with no reply to…
Very slow delivery with no reply to emails askin...
C
Carol Smith
trustpilot.com
Sep 30, 2025
I paid 40 pounds for a set of whitening…
I paid 40 pounds for a set of whitening from wisdom , pure rubbish , the trays are mouldable but do not...
L
Lizzie
trustpilot.com
Sep 30, 2025
Their products killed the nerves in all…
Their products killed the nerves in all my healthy teeth. I had beautiful teeth, and...
L
Lisa
trustpilot.com
Sep 30, 2025
Fantastic company really good service…
Fantastic company really good service the teeth whitening ge...
B
Beth Hillyard
trustpilot.com
Sep 30, 2025
Always order from you guys for my crest…
Always order from you guys for my cr...
L
Larry
trustpilot.com
Sep 30, 2025
Excellent products
...
S
Sam
trustpilot.com
Sep 30, 2025
Don’t know what to do
Is their website shut down?! I...
V
Vire
trustpilot.com
Sep 30, 2025
I did not receive my order
I did not receive my order, the company do not respond to emails promptly. I waited a week for a response to my email. They replied saying there’s not...
T
Tracy Bewley
trustpilot.com
Sep 30, 2025
I have sent 13 emails over the past 4…
I have sent 13 emails over the past 4 weeks.I have not received my order. I feel ignored. No one has contacted me. They took my money. I’ve tried ever...
K
Kat B
trustpilot.com
Sep 30, 2025
Check the expiry date of the product!
Ordered Philips Zoom teeth whitening gel in Feb 2023 and it arrived quickly. However, the expiry date of the syringes were Jan 2023. I went ahead and...
Conclusion
Reviews show a clear divide: many customers report missing parcels, poor communication and product problems, while a smaller group describes satisfactory purchases and helpful staff. Several complaints reference empty boxes, delayed or absent responses to emails and messages, and at least one report of a physical reaction. If you consider buying, document delivery with tracking, inspect expiry dates on arrival and keep photographic evidence of packaging. For unresolved orders, contact your payment provider and retain all correspondence before escalating to a dispute or complaint.