Reviews are sharply split. Some customers repurchase and praise the kits, while others report missing orders, empty parcels, and no replies. Several reviewers describe serious safety problems, including gum burns and alleged nerve damage. Many mention slow or absent responses, plus website pages they could not access. A smaller group still reports clear whitening results and helpful support.
Examples from available reviews (Sep 2022 – Mar 2026).
Received an empty package and believes the company is fraudulent.
“received an empty package with a convenient receipt.”
Product caused severe gum burn and company did not respond to complaints.
“got a severe burn on my gums”
Reviewer bought three and reports the product is really good.
“Really good product bought 3”
Reviewer praises the company, helpful staff, and effective whitening gels.
“Fantastic company really good service”
Multiple reviewers report failed deliveries, incorrect addresses, and empty boxes. A few describe staff as helpful and effective. Several complaints say the company asked for police reports instead of offering a direct refund or replacement.
Several customers say they received too little product, empty packages, or expired syringes and felt overcharged. Others say they repurchased the kits and consider them good value. For some, results that did not last reduced the value.
Several reviewers say the kits are easy to use and they noticed whitening after treatment. One reviewer reports mouldable trays that would not fit despite effort, though this issue appears rarely. Many comments focus more on after-purchase support than on features during use.
Reviews include claims of no whitening effect, results that faded, and expired syringes. Multiple customers allege chemical burns and severe tooth nerve problems after use. Other buyers call the products excellent and say they bought again.
Many reviews describe no replies after multiple emails, long response delays, and a website some could not access. Several customers say payments were taken with no follow-up on delivery. Fewer reviews mention good communication.
Overall, reviews show a clear split between happy repeat buyers and customers dealing with nondelivery, safety concerns, and refunds that were not resolved. Praise for service and products sits alongside accounts of harm and missing orders. Individual experiences vary widely.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Reviewer strongly advises avoiding the product, calling it rubbish.
“Total rubbish I wish I read the reviews.”
Reviewer bought three and reports the product is really good.
“Really good product bought 3”
Payment taken but no delivery and no communication for three weeks.
“They took the money straight away but I’m yet to receive my goods”
Order delivered to wrong address; company refused to accept Royal Mail's confirmation.
“My order never arrived”
Order not received and customer service has been unresponsive for over a month.
“it has now been 7 days without any reply and 33 days since i placed the order”
Received an empty package and believes the purchase was a scam.
“empty package with receipt??”
Received an empty package and considers the company fraudulent.
“received a empty package what a convenient receipt!”
Missing parcel and company demanded a police report instead of resolving refund.
“I am now £60 down and have no product to show for it.”
Received insufficient product with no instructions, feeling overcharged.
“2 syringes came with no instructions and barely enough whitening product to last two weeks.”
Reviewer says they had the best experience.
“Best experience”
Daily use produced no whitening effect; reviewer calls it a PR scam.
“NOT a single bit of difference at all.”
Product caused severe gum burn and company did not respond to complaints.
“got a severe burn on my gums”
Received an empty package and believes the company is fraudulent.
“received an empty package with a convenient receipt.”
Received an empty box; company insisted on packing video and implied dishonesty.
“The delivery package had not been tampered with clearly showing that they sent an empty box on purpose.”
Delivery was very slow and emails asking about the order went unanswered.
“Very slow delivery with no reply to emails”
Mouldable trays did not fit despite prolonged effort; product ineffective.
“the trays are mouldable but do not do the job”
Reviewer alleges product damaged tooth nerves, possibly requiring root canals.
“Their products killed the nerves in all my healthy teeth.”
Reviewer praises the company, helpful staff, and effective whitening gels.
“Fantastic company really good service”
Regular customer disappointed by company closure.
“Always order from you guys for my crest strips”
Reviewer states the products are excellent.
“Excellent products”
Reviewer cannot access the company's website anymore.
“I can’t even access it anymore.”
Order not received and company delayed responses, blaming Amazon delivery.
“I did not receive my order”
Multiple emails sent over weeks with no response and no order.
“I have sent 13 emails over the past 4 weeks.”
Received expired product and whitening effect faded after a few months.
“the expiry date of the syringes were Jan 2023”
I recently tried UK Teeth Whitening and I am extremely satisfied with the results. The process was simple and straightforward, with a variety of options to choose from such as Crest White Strips, Philips Zoom Whitening Gels, Opalescence At Home Whitening, Oral-B White Strips and more.
The staff were friendly and knowledgeable, answering all of my questions regarding the different treatments available. They took their time to explain each option so that I could make an informed decision on which one would be best suited for me.
The application process itself was painless and easy to do at home. The instructions provided were clear and concise, making it easy to follow along.
After using the product for several days as directed, I noticed a significant improvement in the whiteness of my teeth. My smile is now brighter than ever before and I have received numerous compliments from friends and family.
Overall, I highly recommend UK Teeth Whitening for anyone looking for an effective way to improve the appearance of their teeth. Their extensive range of products combined with excellent customer service makes them a standout choice in this field.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UK Teeth Whitening sells at-home teeth whitening products in the UK. The range includes mouldable trays, whitening gels, and syringes for use with trays. Orders ship through UK postal and courier services via an online store. The website lists product details, ingredients, and usage instructions. Customers can reach support through online contact channels.