Customers often praise UK Kolours for low prices and fast delivery on clothing and outerwear. A substantial share of reviews describe orders that never arrived, orders cancelled after purchase, or deliveries that were wrong or incomplete. Several reviewers also mention sizing that varies between items. Many negative reviews point to poor communication, while a smaller number describe excellent service.
Examples from available reviews (Nov 2021 – Feb 2026).
Order never arrived and seller refused to resolve the delivery issue.
“My order did not arrive”
Item purchased for less than half the price and delivered quickly.
“Great item bought for less than half price compare to other stores.”
Service and delivery were excellent but sizes were inconsistent and small.
“some items not true to size I ordered 18/20 in a women jacket and it fitted a size 14”
Exchange request resulted in refund and replacement still never arrived.
“Asked for an exchange, got a refund having paid for next day delivery.”
Reviews most often point to fulfilment problems. Multiple customers say their orders did not arrive, were cancelled after being accepted, or were replaced but the replacement never showed up. Some also report receiving the wrong items or only part of their order.
Many customers describe strong value, pointing to low prices and good branded items. Positive remarks often connect that value with quick dispatch and competitive offers. Negative comments about value appear only rarely in the dataset.
Several reviewers enjoyed a quick delivery and a smooth first purchase. Others describe frustration with inconsistent sizing and returns that did not fix the original issue. The dataset includes both enthusiastic first-time recommendations and repeated friction around fit and exchanges.
Many reviews speak positively about quality, including mentions of good coats and high-quality items. A small number raise concerns about garments that were misdescribed or poorly designed. Compared with the large volume of positive comments, negative quality claims appear isolated.
Negative reviews repeatedly mention communication problems, such as an unresponsive chat, no phone contact, and automated replies. Some reviewers praise clear, prompt communication, but those comments are less common. Overall, customer support responsiveness appears inconsistent.
Reviews split between strong praise for price and product quality, and ongoing complaints about fulfilment and support. Many buyers describe smooth, quick purchases, while others report orders that never arrived or were cancelled. The dataset shows satisfaction with product/value alongside dissatisfaction with order completion and service response.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and seller refused to resolve the delivery issue.
“My order did not arrive”
Item purchased for less than half the price and delivered quickly.
“Great item bought for less than half price compare to other stores.”
Seller reported item shipped then later said it was out of stock.
“Said en route shipped then told me no stock make your mind up”
Clothes were great, priced well and delivered very fast.
“Fab clothes and amazing prices very fast delivery”
Fast dispatch but wrong item was sent and chat was unresponsive.
“the wrong item was sent”
Good quality coat arrived quickly but fit was snug; sleeves tight.
“Good quality coat which arrived quickly.”
Service and delivery were excellent but sizes were inconsistent and small.
“some items not true to size I ordered 18/20 in a women jacket and it fitted a size 14”
Only one of two ordered pairs arrived and seller did not reply.
“Ordered 2 pair's of shorts only 1 came”
First-time customer was impressed and would recommend them.
“I’d never heard of this company before my order but I’m very impressed tbh.”
Product was high quality and services were fast.
“Top quality and fast services”
Service was brilliant with great value and excellent communication.
“Brilliant service, incredible value and excellent communication.”
Exchange request resulted in refund and replacement still never arrived.
“Asked for an exchange, got a refund having paid for next day delivery.”
Order did not arrive and chat provided only automated location responses.
“No Order arrived🤬”
Goods never arrived and there was no telephone contact available.
“Goods never arrived. No telephone number”
Order was cancelled due to overselling despite being accepted.
“it had been cancelled due to over selling stock!”
Order cancelled despite item showing available, repeated issue occurred.
“Order never came, they cancelled it but it was available to buy.”
Order cancelled due to overselling yet product remained purchasable online.
“order cxl as they over sold the product”
Good brands offered at a great price.
“Good brands for great price.”
Service was first class and reviewer would strongly recommend them.
“First class service”
Delivery was quick and product quality was very good.
“Quick delivery and very good quality prod”
I want to inform you that UK Kolours is a fraud site. I bought a LYLE & SCOTT 1/4 ZIP POPOVER JACKET from UK Kolours. It's not the best jacket I have ever used. It's hard to wear because of its bad design. I usually buy my clothes from Macy's or Khols, but they didn't have the size or color of this jacket. So I visited UK Kolours website to order it, which they describe as water resistant, anti-wrinkle. But when I received it, I found it was wrong. This is one of the worst experience ever. I don't recommend the store for anyone looking for a jacket.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UK Kolours is a UK-based online retailer selling clothing and outerwear for men and women. The site lists categories such as coats, jackets, casual wear, and shorts, with detailed product pages. Shoppers order through an online checkout that accepts major payment methods and choose standard or expedited shipping. Returns and exchanges policies and size guides are published to support online buying. Customer support is offered through the website’s contact channels and help pages.