Customer reports for UK Kolours are mixed. Many reviewers praise low prices and fast dispatch when orders arrive, but a substantial portion report cancelled or undelivered orders and overselling of stock. Communication is a recurring concern: several customers describe slow or unhelpful chat responses and limited contact options. If you consider purchasing, check the size guide carefully, verify shipping/tracking details, and prefer protected payment methods (for example PayPal) in case you need a refund or dispute resolution.
Examples from available reviews (Nov 2021 – Feb 2026).
Order did not arrive and chat provided only automated location responses.
“No Order arrived🤬”
Item purchased for less than half the price and delivered quickly.
“Great item bought for less than half price compare to other stores.”
Fast dispatch but wrong item was sent and chat was unresponsive.
“the wrong item was sent”
Service was brilliant with great value and excellent communication.
“Brilliant service, incredible value and excellent communication.”
Many reviewers report cancelled orders and oversold stock; a minority praise fast dispatch. Overall service handling tends to be criticised for reliability.
A small number of reviewers report strong discounts and good prices; sample size is small so value claims are limited in scope.
Delivery speed is often praised, but repeated reports of missing, delayed or incorrect deliveries create an inconsistent shopping experience.
Several customers describe items as good quality, while others report sizing inconsistencies and occasional wrong items being sent.
Multiple reviewers describe poor responsiveness from chat and email and point to lack of a telephone contact; a few note clear communication.
Reviews are divided: many positive comments on price and delivery, but a similar number report order cancellations or non-delivery problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived and seller refused to resolve the delivery issue.
“My order did not arrive”
Item purchased for less than half the price and delivered quickly.
“Great item bought for less than half price compare to other stores.”
Seller reported item shipped then later said it was out of stock.
“Said en route shipped then told me no stock make your mind up”
Clothes were great, priced well and delivered very fast.
“Fab clothes and amazing prices very fast delivery”
Fast dispatch but wrong item was sent and chat was unresponsive.
“the wrong item was sent”
Good quality coat arrived quickly but fit was snug; sleeves tight.
“Good quality coat which arrived quickly.”
Service and delivery were excellent but sizes were inconsistent and small.
“some items not true to size I ordered 18/20 in a women jacket and it fitted a size 14”
Only one of two ordered pairs arrived and seller did not reply.
“Ordered 2 pair's of shorts only 1 came”
First-time customer was impressed and would recommend them.
“I’d never heard of this company before my order but I’m very impressed tbh.”
Product was high quality and services were fast.
“Top quality and fast services”
Service was brilliant with great value and excellent communication.
“Brilliant service, incredible value and excellent communication.”
Exchange request resulted in refund and replacement still never arrived.
“Asked for an exchange, got a refund having paid for next day delivery.”
Order did not arrive and chat provided only automated location responses.
“No Order arrived🤬”
Goods never arrived and there was no telephone contact available.
“Goods never arrived. No telephone number”
Order was cancelled due to overselling despite being accepted.
“it had been cancelled due to over selling stock!”
Order cancelled despite item showing available, repeated issue occurred.
“Order never came, they cancelled it but it was available to buy.”
Order cancelled due to overselling yet product remained purchasable online.
“order cxl as they over sold the product”
Good brands offered at a great price.
“Good brands for great price.”
Service was first class and reviewer would strongly recommend them.
“First class service”
Delivery was quick and product quality was very good.
“Quick delivery and very good quality prod”
I want to inform you that UK Kolours is a fraud site. I bought a LYLE & SCOTT 1/4 ZIP POPOVER JACKET from UK Kolours. It's not the best jacket I have ever used. It's hard to wear because of its bad design. I usually buy my clothes from Macy's or Khols, but they didn't have the size or color of this jacket. So I visited UK Kolours website to order it, which they describe as water resistant, anti-wrinkle. But when I received it, I found it was wrong. This is one of the worst experience ever. I don't recommend the store for anyone looking for a jacket.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UK Kolours is an online UK-based clothing retailer that lists apparel and accessories aimed at general consumers. The site is commonly used to buy branded and non-branded garments, with delivery options and size guidance visible on product pages. Consumers searching reviews typically look for information about delivery reliability, product fit and quality, returns and customer contact channels. When researching UK Kolours, check payment protections, the listed returns policy and the seller’s stated shipping methods.