Reviews repeatedly mention unreliable products, alongside one clear example of support that worked well. One user hit friction at checkout when trying to use a published promo code. Others described slow returns and partial refunds. Ratings run from low to mid, pointing to mixed results.
Examples from available reviews (Dec 2021 – Feb 2026).
Phone failed shortly after warranty expired and service was dismissive.
“It failed just after the guarantee period of six months expired.”
Product did not work and returns were slow and partially refunded.
“It is meant to get scratches out of paintwork, but is useless.”
Website prevented entering a promo code and customer service couldn't help.
“There was no space on their website to use a published Promo code”
Customer received prompt support, good service, quality product and fair price.
“Their customer support is amazing and answered my questions within minutes”
Several reviewers describe poor service, including dismissive replies and slow handling of returns. One review reports fast, helpful support that answered questions within minutes. Overall, service quality appears uneven from one interaction to the next.
Some reviewers questioned value after items failed or performed poorly. One reviewer called the price fair and the product good, but that view appears only once. In one case, the customer received only a partial refund, which reduced the sense of value.
One review notes a checkout issue: the site did not provide a field to enter a published promo code. Another report describes slow returns and refunds, which also hurt the post-purchase experience. Together, these problems affected both buying and issue resolution.
Many complaints center on products failing or performing poorly after purchase. Reported issues include a phone that stopped working soon after the guarantee period and a product that did not do what it claimed. Product quality is the most common negative theme.
Communication feedback ranges from dismissive to quick and clear. One reviewer said staff were dismissive when a phone failed after the warranty ended. Another said support replied within minutes, showing mixed communication quality.
Experiences split between recurring product reliability problems and one account of strong support. Low ratings mainly link to faulty products and friction around returns. Positive comments on service and price show up only once.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (3) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Phone failed shortly after warranty expired and service was dismissive.
“It failed just after the guarantee period of six months expired.”
Website prevented entering a promo code and customer service couldn't help.
“There was no space on their website to use a published Promo code”
Product did not work and returns were slow and partially refunded.
“It is meant to get scratches out of paintwork, but is useless.”
I am extremely happy with the service I have been provided. I was hesitant to try this service, but with their guarantee I figured it would be worth a try. Their customer support is amazing and answered my questions within minutes and guided me on my way. The quality of relationship book from this store is superb compared to other stores and the price is a steal! I highly recommend the UK Direct Shop to everyone who wants quality products and excellent service!! I would recommend this company. Their prices are really fair and the products work fine, with good customer service.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
UK Direct Shop runs an online store for customers across the United Kingdom. The website lists products, offers a shopping cart and online checkout, and shows promotion and warranty details on product pages. The company processes orders, ships within the UK, and manages returns and refunds. Customers can reach support through standard options such as email and telephone.