Many customers mention quick dispatch, simple ordering, and competitive prices for car seats and nursery items. Several reviews highlight next-day or next-morning delivery and a clear online checkout. A sizeable group describe late or missing deliveries, incorrect items, and refund or repair requests that never get resolved. Overall, the feedback swings between smooth fulfilment and weak follow-up when something goes wrong.
Examples from available reviews (Feb 2020 – Feb 2026).
Bought a car seat £50 cheaper with free delivery and next-day arrival.
“I found the car seat I wanted £50 cheaper than anywhere else with fee delivery.”
Order dispatched quickly and delivered within two days.
“Very fast despatch and delivery time.”
Package delivery issues and wrong item sent, customer forced to return it themselves.
“worst customer experience I have ever had!”
Paid for item that was out of stock and refund process was slow.
“my item was not going to be available for the next 3 months but have taken my money anyway”
Many reviews point to rapid fulfilment and an easy buying process. Several customers describe same-day or next-morning dispatch and straightforward replacements. Others report missed commitments, slow repairs, and refunds that are refused.
Many customers call out lower prices and clear savings on products such as car seats. Several reviews mention free delivery or big price gaps compared with other retailers. A small number raise concerns about pricing that feels misleading and extra tax appearing at checkout in some regions.
Customers often describe a site that’s easy to navigate with a clear checkout. Reviewers also mention helpful delivery notifications and simple ordering steps. Few comments in this set criticise the website.
Many reviews say items arrive as described and well packaged. Some customers report faulty prams or products breaking soon after delivery. These complaints show up less often than service and communication issues, but when they do, they describe major problems.
Positive reviews mention quick updates and useful order notifications. Several others describe no replies, long waits for shipping details, and refunds that move slowly. When communication breaks down, it repeatedly drives negative feedback.
Reviews split between fast, good-value purchases with smooth delivery and situations where after-sales issues remain unresolved. Highly satisfied customers focus on speed and price. Unhappy reviewers point to returns, wrong deliveries, and poor handling of complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Quotes shortened · As of: February 2026
Item was good and delivery and communication were speedy.
“good item ,good coms,speedy delivery”
Service was great and delivery was quick.
“Great service, delivered quickly!”
Product was good quality and delivery was very fast.
“Good quality product very fast delivery.”
Good price, easy ordering and delivered within the timescale.
“Good price Easy to order and delivered within timescale”
Bought a car seat £50 cheaper with free delivery and next-day arrival.
“I found the car seat I wanted £50 cheaper than anywhere else with fee delivery.”
They offered great prices and great items.
“Great prices - great items!”
Faulty seat replaced quickly with no-fuss customer service.
“UberKids had arranged collection and delivery of a new seat”
They provided good service with quick delivery.
“Good service. Quick delivery.”
Product well packaged, competitively priced and as described.
“Competitively priced and quality as described.”
Order dispatched quickly and delivered within two days.
“Very fast despatch and delivery time.”
Received car seat within two days after ordering.
“Great service I received my car seat within 2 days of ordering”
Ordered Monday evening and received the seat next morning for free.
“Absolutely incredible service.”
Delivery was very easy and quick.
“Very easy and quick delivery. Most impressed”
Easy-to-navigate website, great price and fast delivery.
“Easy to navigate website, great price fast delivery perfect car seat for my younger granchildren”
Easy ordering, good savings, fast efficient delivery and updates.
“Easy to order fabulous saving fast and efficient delivery and notifications. Highly recommend”
Website and communications were fantastic; item arrived super speedy.
“Fantastic website and communications, my item arrived super speedy and exactly what I wanted!”
Local company, easy website and delivery was quick as predicted.
“the website is easy to navigate and delivery was quick and as predicted by company.”
Easy ordering, great price and flawless next-day delivery.
“Ease of ordering and the price was great. The delivery was next day and flawless.”
Ordering was easy and delivery was speedy.
“Easy ordering and a speedy delivery service”
Car seat ordered Sunday evening and delivered Tuesday morning.
“Ordered a car seat on a Sun eve, delivered on Tues morning😁”
Mixed reports show inconsistent service, delivery and stocking problems.
“Avoid UberKids - Customer Order number : UK2000316787”
Company accused customer of causing damage and refused replacement.
“***AVOID***Bought a Raleigh kids bike for my daughters 3rd birthday”
Dispatched same day and delivered next morning with competitive price.
“Fantastic service, quite literally couldn’t ask for anything more.”
Ordered Axkid Move car seat and parcel arrived promptly.
“Awesome service.”
Advertised price excluded VAT causing extra costs and refused shipping refund.
“Advertised in Ireland without showing tax on Google Shopping which is illegal.”
Customer asks for shipping update after more than two months waiting.
“Kindly update me if my order has been shipped it's been more than 2 month order ref: 8972027.”
Order not delivered after three weeks despite paid faster shipping.
“I ordered the cocoonbaby 3 weeks ago so not delivered yet”
Received wrong-coloured seat and returns process was slow and frustrating.
“A company couldn't get an order wrong twice.”
Package delivery issues and wrong item sent, customer forced to return it themselves.
“worst customer experience I have ever had!”
Falsely advertised product and lost £23 due to incorrect returns info.
“Do Not Buy! Would give minus if I could.”
Reviewer reports terrible customer service and lack of assistance post-purchase.
“Terrible customer service. This company are not interesting in helping you once they have your money.”
Stroller not delivered after a month and no replies to emails.
“Have been trying to get a stroller for almost a month now.”
Promised pushchair repair within days but faced long delays and poor service.
“Appalling service and bad attitude.”
Promised repair delayed and customer service unhelpful.
“I was promised a repaired or new pushchair within 4 days of returning a faulty”
Pram broke shortly after delivery and refund was refused despite complaints.
“Pram broke 25th February 2020”
Bought a pram that failed and customer service refused refund.
“NO NOT USE THIS COMPANY, THEY ARE CHEAPER FOR A REASON!!!”
Paid for item that was out of stock and refund process was slow.
“my item was not going to be available for the next 3 months but have taken my money anyway”
Customer promised manager callback but no contact after a week.
“Awful customer service, full of lies”
Needed specific product, delivered on time with helpful customer support.
“Delivered within the time advised, lovely friendly people when I phoned customer support who were able to help with my query straight away.”
Reviewer condemns company for shockingly bad customer service and lack of care.
“Disgraceful company. Shockingly bad customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Uber Kids is an online retailer selling children’s car seats, pushchairs, strollers, bikes, and nursery accessories. The site offers products from multiple manufacturers, with detailed pages covering models and specifications. Customers can order online using common payment methods and reach support by phone or email. It serves UK shoppers and manages shipping and returns for nursery equipment and mobility items.