Reviewers often praise quick, helpful customer service and fast delivery. Many say the jewellery looks high quality, attractive, and good value. A small number report major faults or long service delays. A few mention issues with chain length and how prices display on the website.
Examples from available reviews (Nov 2021 – Feb 2026).
Service, knowledge and products rated five stars; Orene was very helpful.
“Orene is the most helpful service manager I have dealt with”
Repeat purchases, lovely quality and exemplary customer service.
“The quality is lovely and the customer service is exemplary.”
Middle stone fell out within a month, prompting refund request.
“when the middle stone has fallen out already after a month....”
Slow customer service and long delays caused frustration with returns.
“Customer service very slow waited 20 odd days for ring to be delivered”
Reviewers frequently mention quick replies, helpful staff, and problems being resolved without fuss. Several name specific team members for standout support. A small number describe slow handling, with long waits for returns or delivery.
Many reviews say prices feel reasonable and the products offer good value. Several customers describe the jewellery as affordable and say it matches the online photos. Price complaints do not appear widely.
Many customers say ordering is easy and delivery arrives on time. A small number report website display glitches or sizing and chain-length mismatches. These issues show up in only a few reviews.
Many reviewers call the jewellery beautiful, well made, and hard-wearing. Repeat buyers mention steady quality across multiple orders. A minority report serious problems, such as a stone coming loose.
Customers describe clear, regular updates on orders and resizing. Reviews also say the company follows up on complaints and corrects records when needed. A few comments mention slow or delayed responses.
Most reviews describe a smooth purchase from start to finish, with satisfaction and plans to buy again. Several mention replacements, warranties, or fixes when something went wrong. A few reviews describe cases that ended in refunds or took a long time to resolve.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (16) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Despite expected delay, communication was prompt and rings arrived quickly.
“they arrived 2 days later.”
Repeat purchases, lovely quality and exemplary customer service.
“The quality is lovely and the customer service is exemplary.”
Communication about resizing was excellent and updates were frequent.
“the communication to get a smaller fit was amazing”
Ring received looks expensive and reviewer is over the moon.
“absolutely over the moon with it”
Company responded to review, called, apologised and updated records.
“they apologised, and I have just received an email to say they have updated their records.”
New ring is stunning and reviewer praises customer service highly.
“its stunning there is nothing wrong its just perfact.”
Service, knowledge and products rated five stars; Orene was very helpful.
“Orene is the most helpful service manager I have dealt with”
Received stunning, high-quality rings with helpful delivery updates.
“the quality is second to none.”
Jewellery is lovely, reasonably priced and sustainable.
“Reasonably priced and it’s sustainable”
Issue resolved quickly via email, leaving reviewer satisfied.
“Totally incredible service.”
Customer services were helpful and delivered the ring in time.
“they couldn't have been more helpful”
Customer service resolved voucher issue and the necklace is beautiful.
“The necklace is beautiful, really subtle and classy.”
Company pleasant to deal with, staff friendly and jewellery high standard.
“made to high standard”
Assistant was very helpful and very polite.
“So very helpful very polite assistant”
The service provided was very good overall.
“Very good service.”
Repeat buyer; orders arrived on time and items looked beautiful.
“The order arrived safely and on time.”
Customer service was very understanding and helpful.
“Very good understanding customer service”
Products are beautiful, durable and accompanied by prompt service.
“The pieces themselves are beautiful and stay that way, when cared for appropriately.”
Customer service replied quickly and lifetime warranty was appreciated.
“Very impressed with the customer service”
Necklace was stunning but chain too short; longer chain ordered promptly.
“the chain was too short for her”
Staff helped with online ordering and delivery was exceptionally speedy.
“Delivery of the item ordered was exceptionally speedy”
Website showed incorrect offer price; phone order succeeded and earrings delighted.
“Problems with the website displaying offer price”
Returned a faulty ring and received a brand new replacement promptly.
“I received a brand new ring”
Orene arranged and quickly sent a satisfactory replacement, exceeding expectations.
“went above and beyond to arrange a replacement for me.”
Ring is absolutely beautiful and the reviewer will purchase again.
“My ring is absolutely beautiful..”
Middle stone fell out within a month, prompting refund request.
“when the middle stone has fallen out already after a month....”
Good service, great prices and products match online pictures.
“It looks exactly like the picture.”
Multiple rings owned and each one is described as lovely.
“every one is lovely.”
Jewellery is stunning and affordable for the reviewer.
“Stunning jewellery at a price we can afgord”
Phone assistant was helpful and the ring proved a beautiful choice.
“The assistant on the phone was more than helpful .”
Customer service was amazing and left the reviewer very impressed.
“Amazing customer service, very impressed!”
Product excellent, service great and delivery on time.
“Delivered on time Not a scamm”
Returns for resizing were handled respectfully without any problems.
“I was treated with respect and nothing was a problem”
Slow customer service and long delays caused frustration with returns.
“Customer service very slow waited 20 odd days for ring to be delivered”
Order questions answered and ring was good value with perfect sizing.
“I love the ring I purchased.”
O'rene provided outstanding customer service and ensured order delivery.
“O’rene went above and beyond to get my order to me.”
I’m in love with this Loving Heart Pendant . It is one of the most precious gifts from my husband. I must say it is beautiful, unique and the quality is top-notch. I wear it almost everyday. It matches with all my dresses, and it is suitable for any function. Its authenticity made me develop interests. I wanted to know where it was bought from. The explanation was awesome. He told me he got it from Tru Diamonds and the customer care service was super, the pricing, wide selection, fast delivery and great packaging which I can attest to. Very soon I am placing an order for more necklaces, earrings and bracelets for my small jewelry shop.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Tru Diamonds is a jewellery retailer selling diamond and gemstone pieces, including engagement rings, wedding bands, necklaces, and earrings. It runs an online store with product pages that show images and specifications for each item. Many listings include diamond grading details and metal hallmarks to help customers choose. Tru Diamonds offers secure checkout and standard delivery options for UK customers. The company lists customer support channels for pre-sales questions and post-purchase enquiries.