Many reviews praise the coats for craftsmanship, materials, and quick delivery. Many customers also describe refunds that never arrived and support messages that went unanswered. A smaller number mention missing items or fit issues. Overall, reviews split sharply between satisfaction with the product and problems with after-sales service.
Examples from available reviews (Dec 2021 – Feb 2026).
No refund after five months and no replies from the company.
“DONT BUY !!!!! NO REFUND MONEY NOW FOR 5 MONTHS,NO ANSWERS,NOTHING”
Coat and hat are stunning and very high quality.
“Both look stunning and the quality is out of this world.”
Excellent coat with fast delivery, great communication and lasting quality.
“Fast delivery, great communication.”
Hat missing from package and no outcome after reporting it.
“no hat in the box”
Multiple reviews describe items being returned with no refund afterward. Several customers say their returns were accepted but the money was never paid back. A few reviews mention good service, but far fewer than the refund complaints.
Many reviewers connect the strong materials and build quality with good value. For customers who tried to return items, refund problems sharply reduce the sense of value. Direct remarks about the price level are uncommon.
Several reviews applaud quick delivery and say the coat fit well on arrival. Only a handful raise fit or usability issues, most notably tight armholes. Most comments about the experience focus on fast receipt and how the coat fits.
Reviewers often highlight craftsmanship, fabric quality, and careful detailing. Multiple reviews mention waterproofing, warmth, and accurate sizing. A small number point to minor fit or construction problems.
Many reviews point to silence after customers asked about refunds or returns. A few describe quick or helpful replies, but these appear less often than reports of no response. When communication breaks down, it is often linked to refunds that remain unresolved.
Positive feedback centres on the coat itself and delivery speed. Negative feedback centres on after-sales support and refund processing. The overall impression shifts sharply depending on whether the customer needed a return or help.
For each review, the core experience based on original source reviews.
Sources: Reviews (16) · Trustpilot (7) · Reviews (1) · Quotes shortened · As of: February 2026
Customer received no response and no refund.
“No money back !!! No answers”
Customer service did not reply despite repeated contact attempts.
“Customer service do not reply EVER.”
Loves the coat but experienced poor customer service and refund issues.
“I just want my money back!!”
Coat and hat are stunning and very high quality.
“Both look stunning and the quality is out of this world.”
Bought a coat; quality and attention to detail were outstanding.
“Quality is outstanding, the attention to detail is just wow!”
Excellent coat with fast delivery, great communication and lasting quality.
“Fast delivery, great communication.”
Very high quality trench coat with fast delivery and good service.
“Awesomly I love it, so high quality trench coats”
No refund after five months and no replies from the company.
“DONT BUY !!!!! NO REFUND MONEY NOW FOR 5 MONTHS,NO ANSWERS,NOTHING”
Returned an item but has still not received a refund and no responses.
“I STILL HAVEN'T GOT MY REFUND BACK YET!!”
Returned a coat and still awaits payment refund while no one answers.
“Still waiting for the paiment and no one is answering”
They accepted returns but did not issue refunds and ignore communications.
“They will accept your return but not refund your money.”
Company allegedly does not refund returns and does not respond.
“they do NOT refund and they do NOT respond”
Customer dissatisfied; submitted requests but received no answer.
“To date, i have not received an ansewer !”
Company provided a prompt response.
“Thank you for your prompt response.”
Perfect fit and quality cotton; recommends buying.
“Perfect fit, quality cotton! To buy”
Fast delivery to Poland and coat was high quality and well sized.
“Trench is very high quality- Love It.”
Reviewer praises the company's customer service.
“Excellent customer we service!”
Good quality with fast international shipping.
“Pretty good quality and fast shipping for international.”
Beautifully crafted trench coat prompted purchasing two.
“Beautiful crafted trench coat.”
Loves the design but fit and armhole shape caused fitting problems.
“The armholes are too tight, which creates a shoulder divot.”
Hat missing from package and no outcome after reporting it.
“no hat in the box”
Returned coat but has not received $900 refund despite proof of return.
“the company has yet to respond nor return my $900.”
Very happy with the trench; it looks incredible and fits perfectly.
“fit perfect :)”
Hello! I'm Katherine and I just want to share my thoughts about the trench coat I bought from Trench London. It's a perfect winter coat for me. It has great waterproofing, suitable for rain, snow and wind. I love the design and color which are in fashion now. So I bought this coat there, it is warm, but not bulky, drawing the attention of everyone whenever I wear it. The coat is two-colour, brown and black. The black details make the trench coat look sexier and classy making it the best. My purchase was highly worth it! I recommend the store plus the trench coats!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trench London is a UK retailer focused on trench coats and outerwear. It sells ready-to-wear trench coats for men and women through its e-commerce site. Product pages usually list fabric composition, sizing charts, and care instructions. The website also shows shipping options and payment methods for online orders. For after-purchase questions, the site includes customer support contact details and a returns policy.