Reviews Analysed
9
We Collect & Analyse Reviews
Trench London
Experiences & Reviews
Trench London is a UK-based apparel brand that focuses on trench coats and outerwear. The brand primarily sells directly to consumers via its website and through selected retail partners. Consumers researching Trench London commonly look for product construction, fit, waterproofing and delivery performance when comparing outerwear retailers.
Overview & Key Metrics
Positive Sentiment
56%
Latest Review
18d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Mixed experiences with order fulfilment and refunds: some customers report fast delivery, while others report long waits and unresolved refund requests.
Share
Mixed
15%
💰
Value for money
Multiple reviewers describe purchases as good value, citing quality materials and attractive pricing as justification for the cost.
Share
Strong
12%
⚡
User experience
Limited mentions focus on a helpful size chart and accurate fit; evidence is scarce but positive where provided.
Share
Mixed
4%
🔧
Product quality
Consistent praise for materials, waterproofing, stitching and timeless design; several reviewers describe coats as durable and well finished.
Share
Strong
23%
📞
Communication
Several reviewers report unresponsive customer service and unanswered queries; a smaller number note clear communication and fast updates.
Share
Weak
19%
⭐
Overall experience
Most ownership reports are positive about the product, but a notable minority report serious after-sales problems that affect overall satisfaction.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 9 verified reviews (December 2021 – September 2025).
Great product, terrible customer service.
"I LOVE the coat i ordered in every aspect of if. However, i believe the company joined the list of companies who cannot handle their fast growth. I ha..."
Laura Ellis
Trustpilot
Sep 30, 2025
Featured for: Positive product, negative customer service
Standout classic
"Excellent coat, packaging is amazing….! Fast delivery, great communication. Did I say the quality was amazing ? Honestly my coat will la..."
John
Trustpilot
Sep 30, 2025
Featured for: Positive delivery, communication and quality
Customer service do not reply EVER
"Customer service do not reply EVER. I have chased by every means po..."
Annika
Trustpilot
Sep 30, 2025
Featured for: Explicitly reports non-responsive customer service
Bought a coat and a hat
"Bought a coat and a hat. Both look stunning and the quality is out of this world..."
Kedi “Lady K” Mafifi
Trustpilot
Sep 30, 2025
Featured for: Positive quality and value testimony
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 9 reviews
All Customer Reviews
Sources: Trustpilot (7) · Collected.reviews (2) · Quotes shortened · As of: September 2025
D
Dalia Dalia
trustpilot.com
Sep 30, 2025
No money back !!
...
A
Annika
trustpilot.com
Sep 30, 2025
Customer service do not reply EVER
Customer service do not reply EVER. I have chased by every means po...
L
Laura Ellis
trustpilot.com
Sep 30, 2025
Great product, terrible customer service.
I LOVE the coat i ordered in every aspect of if. However, i believe the company joined the list of companies who cannot handle their fast growth. I ha...
K
Kedi “Lady K” Mafifi
trustpilot.com
Sep 30, 2025
Bought a coat and a hat
Bought a coat and a hat. Both look stunning and the quality is out of this world...
A
Anita
trustpilot.com
Sep 30, 2025
Fabulous
Fabulous! Bought a coat and I love it! Quality is outstanding, the attention to detail is just wow! I highly recommend this brand to anyone who wants...
J
John
trustpilot.com
Sep 30, 2025
Standout classic
Excellent coat, packaging is amazing….! Fast delivery, great communication. Did I say the quality was amazing ? Honestly my coat will la...
Z
Zalan
trustpilot.com
Sep 30, 2025
Awesomly I love it
Awesomly I love it, so high quality trench coats, very gently and safety packaged and fast delivery....
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Collected.reviews
Mar 28, 2025
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K
Katherine
Collected.reviews
Dec 03, 2021
Trench coat
Hello! I'm Katherine and I just want to share my thoughts about the trench coat I bought from Trench London. It's a perfect winter coat for me. It has great waterproofing, suitable for rain, snow and wind. I love the design and color which are in fashion now. So I bought this coat there, it is warm, but not bulky, drawing the attention of everyone whenever I wear it. The coat is two-colour, brown and black. The black details make the trench coat look sexier and classy making it the best. My purchase was highly worth it! I recommend the store plus the trench coats!
Conclusion
Reviews of Trench London in this sample show consistent praise for coat construction, materials and timeless design, with multiple customers noting waterproofing, warmth and attention to detail. Several reviewers also highlight good packaging and fast delivery as positives. However, a group of customers report significant problems with customer service responsiveness and unresolved refund or accessory issues. If product quality and fit are your priority, these reviews suggest Trench London often delivers; if after-sales support and refunds are critical, check return policies and payment protections before purchasing.