Many customers mention late deliveries and long waits for refunds. Complaints often point to high return shipping costs and refunds released only after the returned parcel arrives. Other reviewers highlight low prices, accurate product descriptions, and sturdy outdoor footwear. Overall, reviews split between smooth orders and problems with returns and refunds.
Examples from available reviews (Dec 2021 – Mar 2026).
Items delivered too late and return cost £11.99 was high.
“being charged £11.99 to return two small items which seemed a lot more than return charges by other firms.”
Parcel tracking errors and company refuses refund until they receive returned parcel.
“Trekkit will not refund until they receive parcel back which is against EU legislation”
Wide product choice, good price, and perfect delivery.
“Great choice of products. Great price and delivery was perfect.”
Boots comfortable and waterproof after a fourteen mile test hike.
“GREAT BOOTS. DONE 14 MILE HIKE TO TEST THEM AND THEY WERE COMFORTABLE AND WATERPROOF ON AN EXCEPTIONALLY MUDDY ROUTE. GOOD DELIVERY.........VERY HAPPY”
Many reviews describe late deliveries and slow refunds. Several customers report return charges of about ten to twelve pounds and refund waits of several weeks. A smaller group says customer service was helpful and fixed order problems quickly.
Many reviewers praise competitive prices and strong value. Some negative reviews say return postage and customs fees cut into that value. Positive comments about value often appear alongside notes on product quality or money saved.
Many buyers describe an easy-to-use website, a simple checkout, and on-time delivery when everything goes smoothly. A few reviewers mention sizing information that led to the wrong fit. Smooth-purchase comments often note clear navigation and quick order confirmation.
Many reviews praise durable boots, walking shoes, and sandals that meet expectations. Others report defects, incorrect colours, or items that did not match the listed specifications. Claims of counterfeit or faulty products appear, but less often than positive quality feedback.
Several reviewers mention detailed tracking and step-by-step updates. Others report tracking that stopped moving, stock information that turned out to be wrong, and automated replies that did not fix the issue. A few customers also mention unexpected customs charges or late dispatch from suppliers.
Reviews show a clear split between high-rated purchases and low-rated service problems. Positive experiences focus on price, good fit, and on-time delivery. Negative experiences focus on returns, delayed refunds, and support that felt unhelpful.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Product caused foot abrasions and customer still charged £11 for return.
“Your product scratched my feet and I still have to pay £11!”
Easy website navigation and early delivery; highly recommended.
“Navigation of the site is easy”
Returned damaged shoes but refund delayed and customer service inconsistent.
“they delayed my refund for over four weeks”
Late delivery, poor communication, and refused refund for return postage.
“It took a month to arrive (instead of the week it was supposed to take).”
Reviewer satisfied with how the withdrawal was handled by the team.
“All done! I couldn’t be happier with how smoothly the withdrawal was handled by Mrs. Mercy and her dedicated team.”
Company misstates stock, delays deliveries, and is unreliable.
“They lie about having items available, delay deliveries and are just totally unreliable.”
Parcel marked returned; company will only refund once they receive it back.
“they will only refund my money when the parcel is received back at their depot.”
High-quality products but poor delivery and unhelpful responses.
“let down by pathetic delivery”
Company charges high return fee and provides bot-like customer service.
“want to charge me £10.99 to return a jacket I bought from them.”
Snowboarding goggles never delivered and refund delayed with automated replies.
“they were never delivered.”
Waterproof walking shoes leaked after two days and company didn't respond.
“they are still wet inside and out.”
Company refused warranty and blamed user for product damage.
“they will give you absolutely nothing.”
Item sent to wrong address and refund remains unresolved weeks later.
“they sent the item with the wrong delivery address on the label”
Defective tent found and customer service failed to respond repeatedly.
“I have been trying to speak with an agent since early April.”
Backpack order delayed repeatedly and delivery remains uncertain.
“delivery date has been pushed back time and time again.”
Order not shipped after a month and company offers only apologies.
“they say its not up to them when the producer will send it.”
Order returned to sender and refund has not been issued after a month.
“it had been returned to the sender.”
Reviewer alleges received counterfeit Columbia products.
“WARNING! Fake Columbia products!!!”
Late delivery caused missed holiday and company denied free return.
“they didn't arrive until the 29th, missed our ski holiday”
Order overdue; expected 14 August but not yet received by 27 August.
“this order should arrive on 14.08.2023.”
To be honest, I've never experienced better customer service than the Trekkinn company. Their employees are super helpful, always available and actively in pursuit of a positive experience for their customers. When I've got my doubts about the ordering of a product from them, they helped me to come over whatever problems that I encountered and in the end it was the best thing I ever did. This is the reason i bought Outdoor Research Bugout Sun Arm Warmers from the store. I really liked the supportiveness of the attendants. I recommend the company to anyone who wants to buy from them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trekkinn is an online shop focused on outdoor and trekking gear. It sells footwear, backpacks, jackets, tents, and accessories from multiple brands. Each product page includes specifications, size guides, and user reviews. The company ships internationally, offers order tracking, and handles returns through its web portal. Trekkinn takes standard payment methods and shows shipping options at checkout.