Reviews show a clear pattern: many customers report problems with shipping timelines, refunds and reactive customer support, while several others highlight low prices and smooth orders. Multiple reviewers mention return costs (commonly around £12) and at least one account notes unexpected customs charges (~$25–30). Consumers should verify sizing and product descriptions, check the returns policy and factor possible return or customs costs into total price. If you rely on guaranteed delivery dates or need rapid refunds, reviews suggest exercising caution and keeping detailed return/tracking records when ordering from Trekkinn.
Examples from available reviews (Dec 2021 – Feb 2026).
Trekkinn provided excellent, helpful customer service and resolved ordering issues.
“I've never experienced better customer service than the Trekkinn company.”
Competitive prices with good customer service and easy returns.
“Very Hard to beat this site on price.”
Returned damaged shoes but refund delayed and customer service inconsistent.
“they delayed my refund for over four weeks”
Faulty cooler bag not acknowledged and refund requires return at customer's cost.
“Despite lodging it as a faulty product Trekkinn have not acknowledged a manufacturing fault”
Most reviews report delayed or missing refunds and unhelpful support; a smaller group praises responsive staff who resolve ordering issues.
Several reviewers note competitive prices, but return costs (commonly ~£12) and unexpected customs fees (≈$25–30) reduce perceived value.
Many customers report late deliveries and missed dates with sparse updates; others describe straightforward ordering, clear updates and timely arrivals.
Multiple reports describe incorrect sizing, damaged or incomplete items; a minority of reviews describe products arriving as expected and usable.
Frequent complaints reference slow, automated or unhelpful replies and lack of proactive updates; some customers report clear tracking emails and timely responses.
Overall sentiment is weighted toward negative experiences with refunds and delivery; several reviewers still report smooth purchases and good prices.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Product caused foot abrasions and customer still charged £11 for return.
“Your product scratched my feet and I still have to pay £11!”
Easy website navigation and early delivery; highly recommended.
“Navigation of the site is easy”
Returned damaged shoes but refund delayed and customer service inconsistent.
“they delayed my refund for over four weeks”
Late delivery, poor communication, and refused refund for return postage.
“It took a month to arrive (instead of the week it was supposed to take).”
Reviewer satisfied with how the withdrawal was handled by the team.
“All done! I couldn’t be happier with how smoothly the withdrawal was handled by Mrs. Mercy and her dedicated team.”
Company misstates stock, delays deliveries, and is unreliable.
“They lie about having items available, delay deliveries and are just totally unreliable.”
Parcel marked returned; company will only refund once they receive it back.
“they will only refund my money when the parcel is received back at their depot.”
High-quality products but poor delivery and unhelpful responses.
“let down by pathetic delivery”
Company charges high return fee and provides bot-like customer service.
“want to charge me £10.99 to return a jacket I bought from them.”
Snowboarding goggles never delivered and refund delayed with automated replies.
“they were never delivered.”
Waterproof walking shoes leaked after two days and company didn't respond.
“they are still wet inside and out.”
Company refused warranty and blamed user for product damage.
“they will give you absolutely nothing.”
Item sent to wrong address and refund remains unresolved weeks later.
“they sent the item with the wrong delivery address on the label”
Defective tent found and customer service failed to respond repeatedly.
“I have been trying to speak with an agent since early April.”
Backpack order delayed repeatedly and delivery remains uncertain.
“delivery date has been pushed back time and time again.”
Order not shipped after a month and company offers only apologies.
“they say its not up to them when the producer will send it.”
Order returned to sender and refund has not been issued after a month.
“it had been returned to the sender.”
Reviewer alleges received counterfeit Columbia products.
“WARNING! Fake Columbia products!!!”
Late delivery caused missed holiday and company denied free return.
“they didn't arrive until the 29th, missed our ski holiday”
Order overdue; expected 14 August but not yet received by 27 August.
“this order should arrive on 14.08.2023.”
To be honest, I've never experienced better customer service than the Trekkinn company. Their employees are super helpful, always available and actively in pursuit of a positive experience for their customers. When I've got my doubts about the ordering of a product from them, they helped me to come over whatever problems that I encountered and in the end it was the best thing I ever did. This is the reason i bought Outdoor Research Bugout Sun Arm Warmers from the store. I really liked the supportiveness of the attendants. I recommend the company to anyone who wants to buy from them.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Trekkinn is an online retailer specialising in outdoor, hiking and adventure gear. It operates as part of the Tradeinn group and sells footwear, clothing and equipment via an e-commerce platform. The site offers product listings, pricing, international shipping and an online returns process for consumers looking to buy outdoor equipment online.