Many customers mention fast delivery, low prices, and a simple online checkout. Positive reviews often point to comfortable, well-fitting shoes and a wide choice. One noticeable group describes returns being refused, refunds arriving late or for less than expected, and return fees being taken out. Several customers also report damaged or faulty items and poor communication after the sale.
Examples from available reviews (Nov 2021 – Feb 2026).
Reliable, quick orders with a good range and cheaper prices.
“Always receive my orders quickly through Tower London.”
Fit Flop sandals half the price elsewhere, genuine and delivered on time.
“To be honest they were half the price of other sights.”
Returned boots but refund delayed nearly a month despite contact attempts.
“Don't use this company if you plan on returning anything.”
Company sent faulty goods and refused refund or replacement.
“Sent faulty goods, refusing to refund or replace, shocking company. Not recommended!”
Many reviews describe quick order processing, helpful handling, and fast replies from customer service. A repeated set of complaints points to refunds being held back, return fees deducted, and long waits for money back after returns.
Customers often call out competitive prices and good deals on brands mentioned in reviews, including Birkenstock, FitFlop, and Hunter. Several say they bought multiple pairs because the prices beat other retailers.
Reviewers frequently describe an easy browse-and-buy experience, a smooth checkout, and fast order fulfilment. A smaller number mention unhelpful in-store staff or items shipped in separate parcels without warning.
Several reviews say the shoes arrive in good condition, fit well, and feel comfortable. Repeated negative comments mention scuffs or other damage, loose stitching, and dye or wear problems soon after use.
Some customers appreciate regular updates and delivery notifications that arrive on time. A large group of complaints describes no responses, messages being blocked, tracking numbers that don’t work, and trouble getting return labels or refunds.
Positive feedback focuses on fast delivery, strong prices, and products that meet expectations. Negative feedback centres on what happens after purchase: returns being challenged, weak communication, and faulty-item claims left unresolved. Reviews show a clear split between smooth buying and difficult post-purchase fixes.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Company mismanaged a return causing £76 loss and poor communication.
“Currently £76 out of pocket, please be careful....”
Box arrived damaged and held together with sellotape.
“Box arrived damaged and ripped and held together by sellotape! Dreadful!”
Item arrived damaged and company expected reviewer to pay return.
“Dreadful! Arrived damaged and expect me to pay for a return!”
Company sent faulty goods and refused refund or replacement.
“Sent faulty goods, refusing to refund or replace, shocking company. Not recommended!”
Company denies receiving returned boots despite Royal Mail tracking.
“Do not use this company. They are refusing to believe I returned a pair of boots to them even though I have the Royal Mail tracking receipt.”
Poor customer care; reviewer advises avoiding the site.
“Poor customer care, avoid using this site.”
Unable to obtain a refund due to broken communication and invalid email address.
“They reply to me on Facebook, but won’t send a return label on Facebook, but they won’t send one direct to my email address without me first emailing the invalid email address.”
Express delivery item never arrived and communication was poor.
“Unfortunately, the item never arrived.”
Returned boots but refund delayed nearly a month despite contact attempts.
“Don't use this company if you plan on returning anything.”
Item not delivered and tracking invalid; reviewer plans to report the company.
“Shipped 20 days ago and no product was ever delivered and the tracking number is invalid.”
Order never arrived and Tower London refused to refund.
“Tower London still won’t refund me.”
Trainers' stitching came loose and only a 10% offer was given.
“stitching came loose”
Returned shoes disappeared and seller demanded money despite proof.
“Das Betrüger.”
Efficient service and competitive prices; bought six pairs with no problems.
“competitive prices”
Seller resells seconds and refused returns or refunds.
“They do not give returns or refunds.”
Trainers wore through within three months and no exchange offered.
“Within 3 months the back of the heels had worn through.”
Bought shoes but never received a refund and got no responses.
“I have never received my refund.”
Received wrong product and customer was blocked after complaining.
“they blocked me after they received my message.”
Never received order and the seller stopped communicating afterwards.
“Order was never received”
Trainers' dye ran off after two weeks and no resolution offered.
“After 2 weeks they are dripping dye”
I have been looking for a pair of fashionable boots for a long time. I was invited to you by a friend and got to know that you have a great collection of Joules Wellibob Short Height Florals Womens Navy Wellies from TOWER London at a reasonable price. The best thing for me was that you had a large range of fashion based boots. I chose this pair as based on my personality it matched me perfectly. And after wearing the fashionable boots I didn't feel any discomfort from it. However, the staff were not all that supportive at the store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TOWER London is a UK footwear retailer. It sells shoes, trainers, sandals, and boots through its website and a London store. Listings show sizing details, materials, and photos, and the site offers standard UK delivery options. Customers can pay with major cards and common online payment services. Support is available through email and social media.