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We Collect & Analyse Reviews

Tonic Vault
Experiences & Reviews

Tonic Vault is an online retailer specialising in CBD and cannabis-derived consumer products offered through an e-commerce shop. People searching for reviews typically want information about product quality (edibles and flower), shipping, pricing and customer support before ordering.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 12d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Most reviews praise fast delivery, punctuality and helpful staff; a minority report slow dispatch, delivery confusion or incorrect items.

Share
27%
Strong
💰

Value for money

Multiple customers note competitive prices and good value, while a few cite receiving lower‑value or incorrect items affecting perceived value.

Share
7%
Strong
⚡

User experience

Many reviewers describe positive experiences—discreet packaging, good taste and relaxing effects; a small number found products ineffective.

Share
9%
Strong
🔧

Product quality

The bulk of reviews describe consistent, good‑quality products and reliable effects; isolated reports mention wet or low‑potency batches.

Share
21%
Strong
📞

Communication

Communication is mixed: some customers report issues being resolved, while others describe unanswered emails and delayed replies.

Share
4%
Weak
⭐

Overall experience

Overall impressions are largely positive, with repeat buyers and recommendations, though a minority report unresolved delivery or product issues.

Share
31%
Strong

View all 21 public customer reviews – filtered by relevance →

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Data Collection

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AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Mark Chaplin
trustpilot.com Sep 30, 2025

Great products and even though my order…

Great products and even though my order came in two boxes only...

H
Hayleigh Mcleod
trustpilot.com Sep 30, 2025

Poor quality and dispatch time

Poor dispatch and delivery time even though it was 1-3 days took a week. The qua...

c
chele mac
trustpilot.com Sep 30, 2025

Brilliant product brilliant customer…

Brilliant product bril...

T
Tom Cunningham
trustpilot.com Sep 30, 2025

The whole experiense was exquite good…

The whole experiense was exquite good quality good service t...

D
D 'O' Neil
trustpilot.com Sep 30, 2025

D 'o ' Neil

Does what supposed to do with helpful staff ,VG products,goo...

G
Glenn
trustpilot.com Sep 30, 2025

Best site

...

N
Nathan Winslow
trustpilot.com Sep 30, 2025

Great products that actually work

Great products that actually work and are of good quality, taste is great and very relaxing. Discree...

C
Charles Urquhart
trustpilot.com Sep 30, 2025

Great company great product's and…

Great company great produ...

K
Katherine Mohamed
trustpilot.com Sep 30, 2025

My best cbd company

Exceptional products, good price and customer service is excellent Ne...

A
At
trustpilot.com Sep 30, 2025

Placed order 30th July,still not…

I have received my package from Tonic vault,there was confusion with delivery address which I do no...

L
Liam Holmes
trustpilot.com Sep 30, 2025

Very bad experience

I've ordered over a week ago and had nothing I've emai...

A
A P
trustpilot.com Sep 30, 2025

Cali ice cream and Wedding cake.

Cali ice cream and Wedding cake Discreet packaging Amazing products purchased, grea...

R
Rafiq
trustpilot.com Sep 30, 2025

Relaxing Times.

Thank you for the great shopping experience! I really appreciated the friendly service and the...

E
Emma
trustpilot.com Sep 30, 2025

Good service

...

S
Susan Gooley
trustpilot.com Sep 30, 2025

I was surprised with my next day…

I was surprised with my next day delivery just i...

J
James Herbert
trustpilot.com Sep 30, 2025

1 of my products was wrong n a lot less value than the product I paid for

The delivery took a long time 1 of the products wasn’t what it’s ment to be had a similar problem once...

A
Andy
trustpilot.com Sep 30, 2025

Perfect

Excellent servi...

T
Timothy Matthews
trustpilot.com Sep 30, 2025

Awesome

...

T
Tim Rushmer
trustpilot.com Sep 30, 2025

Tonic vault previous owners let me down…

Tonic vault previous owners let me down a few times with delivery and wrong items delivere...

E
Elizabeth
trustpilot.com Sep 30, 2025

Fantastic Company

Have used this company on and off since April, excellent pr...

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Conclusion

Reviews indicate that Tonic Vault is generally regarded for good product quality, discreet packaging and responsive service by many customers. Several reviewers highlight fast or next‑day delivery and competitive pricing as reasons to return. However, there are recurring isolated complaints about delayed dispatch, occasional incorrect items and slow replies to emails. Prospective customers may wish to check current delivery estimates and support response policies before ordering, and keep order records to help resolve any issues quickly.