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We Collect & Analyse Reviews

Toner Giant
Experiences & Reviews

Toner Giant is an online UK retailer specialising in printer consumables and related hardware. It is commonly used by home and small-business customers looking for ink and toner replacements and replacement parts. Customers researching the company typically evaluate delivery speed, pricing and customer support when reading reviews.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 95%
Latest Review 13d
Overall Rating
4.7

Our Analysis

🎯

Service quality

Reviewers most often note prompt delivery and responsive support; a small number report damaged items or difficulties with returns.

Share
31%
Strong
💰

Value for money

Many reviews describe competitive prices, discounts or reasonable costs as a key benefit and a reason to reorder.

Share
16%
Strong
⚡

User experience

Only a few reviews mention the ordering site or process; where noted customers describe ordering as straightforward and the site usable.

Share
6%
Mixed
🔧

Product quality

Most comments on product quality are positive (genuine or compatible cartridges working fine), though a minority report damaged items or ink-splatter faults.

Share
12%
Strong
📞

Communication

Customer service is repeatedly described as helpful and quick to respond; one prominent complaint concerns an inflexible returns decision.

Share
15%
Strong
⭐

Overall experience

The majority of reviewers express satisfaction and willingness to reorder, with several explicit recommendations; isolated negative experiences appear alongside positive ones.

Share
21%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

P
Paul
trustpilot.com Sep 30, 2025

excellent product and brilliant…

excellent product and brilliant customer service, delivere...

A
A Tiney
trustpilot.com Sep 30, 2025

Really great service

Really great service, ink cartridges were a good price and arrived...

M
Mr M Utton
trustpilot.com Sep 30, 2025

Items delivered on time and at a good…

Items delivered on tim...

C
Christine Lane
trustpilot.com Sep 30, 2025

All Good

Helpful, inexpensive and a speedy d...

O
Olivia
trustpilot.com Sep 30, 2025

Excellent customer service from Steph

I called to make sure that I was purchasing the correct part for my machine and Steph wa...

J
Joanna
trustpilot.com Sep 30, 2025

The toner has arriver fast

The toner has arriver fast. I was afraid that there will be problem with my printer as I have chosen the cheaper option...

S
Steven SW
trustpilot.com Sep 30, 2025

Great prices and great customer…

Great prices and great customer service. I ordered these cartridges over the Easter weekend and they where...

M
Mike Hitchens
trustpilot.com Sep 30, 2025

Quick delivery made to my door.

Quick delivery...

G
Gareth Morgan
trustpilot.com Sep 30, 2025

They would not replace a toner…

They would not replace a toner cartridge which did not fit, because the packaging had been opened, despite the product being brand new and unused. In...

K
KEN
trustpilot.com Sep 30, 2025

I have used Tonergiant in the past and…

I have used Tonergiant in the past and they have always been very efficient with deliveries....

J
John
trustpilot.com Sep 30, 2025

Great price. Prompt delivery

...

d
david Buchanan
trustpilot.com Sep 30, 2025

Great company

Great company, great website, good product range, always available product lines, quick, efficient delivery. Even offer you...

M
MJ MARCHANT
trustpilot.com Sep 30, 2025

A genuine product

A genuine product,reasonable pricing ,with supp...

A
Adam M
trustpilot.com Sep 30, 2025

Great company

Great company, quick deli...

G
Geoff Gill
trustpilot.com Sep 30, 2025

A great guarantee and top service

I had a problem with 2 compatible toners leaving ink splatters on the page. I contacted Tonergiant and spoke to the very helpful Josh, who said if I s...

M
Mary
trustpilot.com Sep 30, 2025

This is the first time I have used your…

This is the first time I have used your Company and first impressions we...

C
Colin Edwards
trustpilot.com Sep 30, 2025

Great service and very fast

Great service and ve...

M
Maria Sheldrake
trustpilot.com Sep 30, 2025

Damaged

I received my ink cartridges but one was damaged. I phoned and spoke to a fantastic apologetic lady who sent me another but that came damaged even wor...

C
Carol Cameron
trustpilot.com Sep 30, 2025

Good price

Good price. Delivery on ti...

M
Michael Curtis
trustpilot.com Sep 30, 2025

Great speedy response

Great speedy response, competit...

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Conclusion

Customer feedback for Toner Giant is broadly positive on fast delivery, competitive pricing and helpful customer support; many reviewers say they would reorder. Several reviewers explicitly praise next‑day dispatch or quick replacements after reporting faults, which may be relevant for business buyers needing fast restock. However, there are isolated reports of damaged items in transit and at least one complaint about an inflexible returns decision for opened packaging. If you are considering Toner Giant, check the returns and warranty terms for opened items and consider ordering a single test item first if you are unsure about compatibility.