Many reviewers mention fast delivery from European warehouses and listings that match what arrives. A large share of complaints centers on customer support that feels unresponsive or automated. Several people describe returns that stall, wrong items sent, and refunds refused. Ratings split sharply between very happy buyers and strongly dissatisfied customers.
Examples from available reviews (Mar 2022 – Mar 2026).
Wrong size sent and refund refused, reviewer lost €80.
“I lost 80 Euro”
Responses are empty words that do not describe encountered problems.
“responses which are all fulfilled with empty words which do not described the problems encountered”
European warehouse orders ship very fast with no reported problems.
“The shipping is very fast and never had a problem with my orders.”
Support refunded an overpayment; flash arrived in about fourteen days.
“Support was very helpful and responsive, they refunded me the overpaid part.”
Several reviews describe cases that never get resolved after wrong or damaged items arrive. Some customers report only partial refunds, no return address, and then silence. A smaller group praises specific agents who processed refunds or calls the staff "professionals".
Some reviewers point to lower prices than competitors and clearly stated shipping costs. Positive notes often tie the price to an overall satisfactory purchase. A minority says the savings may mean the buyer takes on more risk.
Many buyers report on-time delivery, sometimes same day or within a few days from European warehouses. Others post strong warnings and recommend avoiding the company after problems go unresolved. Both kinds of accounts show up repeatedly.
Many posts say items arrived as advertised and in good condition, including 3D printers and hobby products that showed up intact. Other reviews describe defective units, major flaws, or failures after a year of use. Both positive and negative product experiences appear.
The most common complaint is a lack of real responses—messages that feel automated or empty, and questions left unanswered. Many reviewers say they could not reach a person or got no follow-up after repeated contact. A smaller group reports support that communicated clearly and helped.
Reviews show clear polarisation: high ratings often come with fast EU fulfilment, while low ratings track service breakdowns. Many five-star posts focus on quick delivery and receiving the expected product. Many one-star posts focus on returns, refunds, and promises that were not kept.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (19) · Reviews (1) · Quotes shortened · As of: March 2026
Wrong fulfilment from the warehouse caused logistical complexities.
“logistical complexities caused by wrong fulfillment of orders from the warehouse”
Reviewer reports major flaws all round.
“major flaws all round”
Reviewer warns not to expect human attendances.
“do not expect human attendances”
All attempts to contact the company were fruitless.
“All of the attempts of contacts are fruitless”
Reviewer says inquiries simply go unnoticed by the company.
“All the inquiries will simply go unnoticed”
Responses are empty words that do not describe encountered problems.
“responses which are all fulfilled with empty words which do not described the problems encountered”
Customer experienced ongoing problems with no solutions provided.
“going from one problem to another with no solutions given”
Reviewer calls the company a 'cowboy company' full of lies.
“cowboy company all full of promises&lies”
Defective compressor and unresponsive support left the issue unresolved.
“My device is defective for 11 Months now”
EU warehouse orders delivered in 5–6 days, positive experience.
“Purchasing products from EU warehouse gets them delivered in 5-6 days”
Device failed after about a year and support never replied.
“I have tried contacting them 3 times and have never received a reply”
Bait boat arrived in four days and reviewer was pleased.
“I get the package in four days”
Product arrived promptly and matched the advertised quality.
“product excaclty as advirtised.”
Damaged battery received; refund offer inadequate and support stopped responding.
“I discovered that the battery was damaged and could not be charged.”
Support refunded an overpayment; flash arrived in about fourteen days.
“Support was very helpful and responsive, they refunded me the overpaid part.”
Parcel delivered the same afternoon, much faster than expected.
“the same afternoon the parcel had been delivered”
Cheaper than competitors with fast delivery and an excellent experience.
“cheaper than the competition, fast delivery.”
Reviewer states they were spammed again.
“Spammed Again”
Shipments punctual, products as described, and communication was effective.
“products correspond to the specs and the communication is very effective.”
Reviewer wrote only the single word 'professionals'.
“professionals”
Delivered from German warehouse in four days, well packed before Christmas.
“Fast delivery in 4 days out of german warehouse.”
European warehouse orders ship very fast with no reported problems.
“The shipping is very fast and never had a problem with my orders.”
Reviewer reports a good experience.
“Good experience”
Creality 3D printer arrived in six working days in perfect condition.
“came very fast to spain about 6 working days.”
Received faulty product; returns delayed and only partial refund offered.
“Asked very clearly numerous times for a return address and full refund.”
Company sent an extra item and demanded customer pay return postage.
“they also want me to pay the postage for the return.”
Wrong size sent and refund refused, reviewer lost €80.
“I lost 80 Euro”
Order was dispatched despite a prior cancellation request and no replies.
“They dispatched this order,despite that I asked to cancel it!”
Great prices with clear indication of dispatch values.
“Great prices!”
Reviewer advises others to avoid them; not worth the hassle.
“better to avoid them not worth the hassle and risk”
Reviewer describes the company as endless lies and prefabricated promises.
“endless lies prefabricated promises”
Reviewer says only lip service is offered instead of real help.
“The only type of service available is lip service(by word of mouth)”
Reviewer claims no real humans respond, only artificial intelligence.
“no real humans, only artificial intelligence(robotic) intelligence only available”
Reviewer predicts a regrettable and unsurprising experience.
“they won't surprise you,regrettable experience is going to be guaranteed”
Reviewer states consumer rights are non-existent in Mainland China.
“consumers rights non existent in Mainland China”
Reviewer claims all the risk falls to the purchaser.
“all the risk goes to the purchaser”
Reviewer warns of serious potential dangers ahead.
“serious potential dangers ahead”
Reviewer says the situation is going downhill really fast.
“going downhill really fast”
Reviewer asserts terms and conditions are non-existent.
“terms/conditions non existent”
Reviewer states 'nothing/null never ever exists'.
“nothing/null never ever exists”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TOMTOP is an online retailer selling consumer electronics, gadgets, hobby equipment, and accessories. Each item page shows specifications, price, and shipping options. The company offers regional fulfilment, including European warehouses that can speed up delivery for some orders. Shoppers order through the website and manage purchases via the account tools and support channels available there.