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We Collect & Analyse Reviews

TOMTOP
Experiences & Reviews

TOMTOP is an online retail platform selling consumer electronics, hobby items and general merchandise. It operates an e-commerce website with product listings, discounts and international shipping options, often offering regional warehouses (including European fulfilment) and standard customer support channels.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 67%
Latest Review 18d
Overall Rating
3.7

Our Analysis

🎯

Service quality

Many reviewers report fast EU deliveries, accurate packing and timely tracking; a minority report wrong items or dispatch errors.

Share
22%
Strong
💰

Value for money

Several shoppers cite low prices and discounts; some customers felt refunds or compensation offered did not cover repair or replacement costs.

Share
10%
Mixed

User experience

Customers describe an easy-to-use website, clear tracking and straightforward checkout; this signal comes from a small number of reviews.

Share
6%
Mixed
🔧

Product quality

Many items arrived as described and in good condition; other reviews report faulty goods, damaged batteries or wrong sizes being delivered.

Share
16%
Mixed
📞

Communication

Some reviewers praise responsive support and refunds; several others report unanswered messages, template replies or refused returns and partial refunds.

Share
14%
Weak

Overall experience

Numerous customers report positive purchases and fast shipping, while a notable group reports unresolved returns, poor support and refund disputes.

Share
32%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Stoyan
trustpilot.com Sep 30, 2025

Always correct

Always correct. Purchasing products from EU warehouse gets them delivered...

L
Lynn
trustpilot.com Sep 30, 2025

I wouldn't purchase anything from this company again

I know it was outwith the guarantee all I wanted was advice on whether it could be fixed!!! I purchased a robotic window cleaner from this company and...

M
Mehmed Alic
trustpilot.com Sep 30, 2025

I have buy bait boat order…

I have buy bait boat order No.BA25D15K4616 and I get the...

J
John Tjimos
trustpilot.com Sep 30, 2025

immediate and proper delivery

immediate and proper delivery. product excaclty as adv...

J
Jan
trustpilot.com Sep 30, 2025

"I recently purchased an electric…

"I recently purchased an electric bicycle with order number AA23L28N4727-S9U8XX. Upon receiving the package, I discovered that the battery was damaged...

I
Igor
trustpilot.com Sep 30, 2025

Good online store.

I've got a godox photo flash from tomtop. It was at a huge discount. But due to my lack of attention during payment process I paid normal price. Suppo...

H
Hvo
trustpilot.com Sep 30, 2025

I got my purchase much faster than I…

I got my purchase much faster than I expected. By the time I got the tracking...

L
Lukáš Anděl
trustpilot.com Sep 30, 2025

Excellent expirience

Excellent expirience - cheaper th...

M
Mike Vose
trustpilot.com Sep 30, 2025

Spammed Again

...

L
LC
trustpilot.com Sep 30, 2025

Tomtop is a top-tier online seller

I find the experience with Tomtop excellent as the shipments are spot on, t...

T
THEODOROS KAZANTZIDIS
trustpilot.com Sep 30, 2025

professionals

...

K
Kunde
trustpilot.com Sep 30, 2025

Fast delivery in 4 days out of german…

Fast delivery in 4 days out of german warehouse. Package arrived...

M
Michel Ramos
trustpilot.com Sep 30, 2025

My experience with Tomtop is only with…

My experience with Tomtop is only with European warehouses. Th...

G
Gabriel Nogueira
trustpilot.com Sep 30, 2025

Good experience

...

D
Dani
trustpilot.com Sep 30, 2025

I bought a Creality 3D printer

I bought a Creality 3D printer. And came very fast to s...

S
Stephen Smalley
trustpilot.com Sep 30, 2025

Received a faulty product & unable to get refund

Received a faulty product. Asked very clearly numerous times for a return address and full refund. Tomtop repeat, 'Our return warehouse is currently u...

L
Lars Löfstrand
trustpilot.com Sep 30, 2025

Demands me to pay for return of Item not orderd.

I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely un...

L
Lena Rasmussen
trustpilot.com Sep 30, 2025

Very bad 👎 I have got wrong size sent…

Very bad 👎 I have got wrong size sent as 42 , not 40 as orded. I had nightmare to get my money back ,and they have rejected to reimburse my payment du...

V
Valentin Sergiu Moruga
trustpilot.com Sep 30, 2025

Answer to client's messages!Be HONEST!

Answer to client's messages!Be HONEST!!!!!!! I have demanded canceling of the order NO.AN24K09O1232-A7GXH9 before dispatching!,but TOMTOP did not answ...

M
Manuel Silva
trustpilot.com Sep 30, 2025

Great prices

Great prices! Clear indica...

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Conclusion

Reviews show a common pattern: many customers report fast delivery (often from European warehouses), correct product descriptions and helpful tracking. Price and discounts are frequently mentioned positively. However, a recurrent issue is inconsistent customer service — several buyers describe unanswered messages, disputes over returns and partial refunds. If you consider purchasing, prefer items shipped from local/regional warehouses, keep proofs (photos/videos) and review the return policy before ordering. For higher-value purchases, consider payment methods that support buyer protection.