Reviews Analysed
21
We Collect & Analyse Reviews
TOMTOP
Experiences & Reviews
TOMTOP is an online retail platform selling consumer electronics, hobby items and general merchandise. It operates an e-commerce website with product listings, discounts and international shipping options, often offering regional warehouses (including European fulfilment) and standard customer support channels.
Overview & Key Metrics
Positive Sentiment
67%
Latest Review
18d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many reviewers report fast EU deliveries, accurate packing and timely tracking; a minority report wrong items or dispatch errors.
Share
Strong
22%
💰
Value for money
Several shoppers cite low prices and discounts; some customers felt refunds or compensation offered did not cover repair or replacement costs.
Share
Mixed
10%
⚡
User experience
Customers describe an easy-to-use website, clear tracking and straightforward checkout; this signal comes from a small number of reviews.
Share
Mixed
6%
🔧
Product quality
Many items arrived as described and in good condition; other reviews report faulty goods, damaged batteries or wrong sizes being delivered.
Share
Mixed
16%
📞
Communication
Some reviewers praise responsive support and refunds; several others report unanswered messages, template replies or refused returns and partial refunds.
Share
Weak
14%
⭐
Overall experience
Numerous customers report positive purchases and fast shipping, while a notable group reports unresolved returns, poor support and refund disputes.
Share
Mixed
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
Thrilling Shopping Experience at Tomtop
"Tomtop definitely exceeded all my expectations! As a content and not very smart customer, I was thrilled with their easy-to-use website that offered such a wide selection of products. Their free worldwide shipping sealed the deal for me! I purchased an RC toy for my son's birthday, along with some home decor items and test equipment for work. Everything arrived on time and in perfect condition. The prices were unbeatable, especially considering the high quality of the products. The process from start to finish was seamless; Tomtop also provided tracking information so I knew when to expect my package. Overall, my experience shopping at Tomtop was fantastic and I will definitely be returning soon – perhaps even for some new sports gear!"
Vallie Hartmann
Collected.reviews
Mar 20, 2022
Featured for: Broad positive: delivery, price, product
"I recently purchased an electric…
""I recently purchased an electric bicycle with order number AA23L28N4727-S9U8XX. Upon receiving the package, I discovered that the battery was damaged..."
Jan
Trustpilot
Sep 30, 2025
Featured for: Negative: faulty product, poor support
Good online store.
"I've got a godox photo flash from tomtop. It was at a huge discount. But due to my lack of attention during payment process I paid normal price. Suppo..."
Igor
Trustpilot
Sep 30, 2025
Featured for: Positive: refund, tracking, responsive support
Demands me to pay for return of Item not orderd.
"I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely un..."
Lars Löfstrand
Trustpilot
Sep 30, 2025
Featured for: Negative: wrong items, return cost dispute
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Stoyan
trustpilot.com
Sep 30, 2025
Always correct
Always correct. Purchasing products from EU warehouse gets them delivered...
L
Lynn
trustpilot.com
Sep 30, 2025
I wouldn't purchase anything from this company again
I know it was outwith the guarantee all I wanted was advice on whether it could be fixed!!! I purchased a robotic window cleaner from this company and...
M
Mehmed Alic
trustpilot.com
Sep 30, 2025
I have buy bait boat order…
I have buy bait boat order No.BA25D15K4616 and I get the...
J
John Tjimos
trustpilot.com
Sep 30, 2025
immediate and proper delivery
immediate and proper delivery. product excaclty as adv...
J
Jan
trustpilot.com
Sep 30, 2025
"I recently purchased an electric…
"I recently purchased an electric bicycle with order number AA23L28N4727-S9U8XX. Upon receiving the package, I discovered that the battery was damaged...
I
Igor
trustpilot.com
Sep 30, 2025
Good online store.
I've got a godox photo flash from tomtop. It was at a huge discount. But due to my lack of attention during payment process I paid normal price. Suppo...
H
Hvo
trustpilot.com
Sep 30, 2025
I got my purchase much faster than I…
I got my purchase much faster than I expected. By the time I got the tracking...
L
Lukáš Anděl
trustpilot.com
Sep 30, 2025
Excellent expirience
Excellent expirience - cheaper th...
M
Mike Vose
trustpilot.com
Sep 30, 2025
Spammed Again
...
L
LC
trustpilot.com
Sep 30, 2025
Tomtop is a top-tier online seller
I find the experience with Tomtop excellent as the shipments are spot on, t...
T
THEODOROS KAZANTZIDIS
trustpilot.com
Sep 30, 2025
professionals
...
K
Kunde
trustpilot.com
Sep 30, 2025
Fast delivery in 4 days out of german…
Fast delivery in 4 days out of german warehouse. Package arrived...
M
Michel Ramos
trustpilot.com
Sep 30, 2025
My experience with Tomtop is only with…
My experience with Tomtop is only with European warehouses. Th...
G
Gabriel Nogueira
trustpilot.com
Sep 30, 2025
Good experience
...
D
Dani
trustpilot.com
Sep 30, 2025
I bought a Creality 3D printer
I bought a Creality 3D printer. And came very fast to s...
S
Stephen Smalley
trustpilot.com
Sep 30, 2025
Received a faulty product & unable to get refund
Received a faulty product. Asked very clearly numerous times for a return address and full refund. Tomtop repeat, 'Our return warehouse is currently u...
L
Lars Löfstrand
trustpilot.com
Sep 30, 2025
Demands me to pay for return of Item not orderd.
I ordered ONE item, and tomtop.com delivered TWO items. Now they are demanding that I pay the shipping costs to return one of the items. Completely un...
L
Lena Rasmussen
trustpilot.com
Sep 30, 2025
Very bad 👎 I have got wrong size sent…
Very bad 👎 I have got wrong size sent as 42 , not 40 as orded. I had nightmare to get my money back ,and they have rejected to reimburse my payment du...
V
Valentin Sergiu Moruga
trustpilot.com
Sep 30, 2025
Answer to client's messages!Be HONEST!
Answer to client's messages!Be HONEST!!!!!!! I have demanded canceling of the order NO.AN24K09O1232-A7GXH9 before dispatching!,but TOMTOP did not answ...
M
Manuel Silva
trustpilot.com
Sep 30, 2025
Great prices
Great prices! Clear indica...
Conclusion
Reviews show a common pattern: many customers report fast delivery (often from European warehouses), correct product descriptions and helpful tracking. Price and discounts are frequently mentioned positively. However, a recurrent issue is inconsistent customer service — several buyers describe unanswered messages, disputes over returns and partial refunds. If you consider purchasing, prefer items shipped from local/regional warehouses, keep proofs (photos/videos) and review the return policy before ordering. For higher-value purchases, consider payment methods that support buyer protection.