Reviews show a common pattern: many customers report fast delivery (often from European warehouses), correct product descriptions and helpful tracking. Price and discounts are frequently mentioned positively. However, a recurrent issue is inconsistent customer service — several buyers describe unanswered messages, disputes over returns and partial refunds. If you consider purchasing, prefer items shipped from local/regional warehouses, keep proofs (photos/videos) and review the return policy before ordering. For higher-value purchases, consider payment methods that support buyer protection.
Examples from available reviews (Mar 2022 – Feb 2026).
Seamless shopping with timely delivery and good product quality.
“Everything arrived on time and in perfect condition.”
Damaged battery received; refund offer inadequate and support stopped responding.
“I discovered that the battery was damaged and could not be charged.”
Support refunded an overpayment; flash arrived in about fourteen days.
“Support was very helpful and responsive, they refunded me the overpaid part.”
Company sent an extra item and demanded customer pay return postage.
“they also want me to pay the postage for the return.”
Many reviewers report fast EU deliveries, accurate packing and timely tracking; a minority report wrong items or dispatch errors.
Several shoppers cite low prices and discounts; some customers felt refunds or compensation offered did not cover repair or replacement costs.
Customers describe an easy-to-use website, clear tracking and straightforward checkout; this signal comes from a small number of reviews.
Many items arrived as described and in good condition; other reviews report faulty goods, damaged batteries or wrong sizes being delivered.
Some reviewers praise responsive support and refunds; several others report unanswered messages, template replies or refused returns and partial refunds.
Numerous customers report positive purchases and fast shipping, while a notable group reports unresolved returns, poor support and refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Wrong fulfilment from the warehouse caused logistical complexities.
“logistical complexities caused by wrong fulfillment of orders from the warehouse”
Reviewer reports major flaws all round.
“major flaws all round”
Reviewer warns not to expect human attendances.
“do not expect human attendances”
All attempts to contact the company were fruitless.
“All of the attempts of contacts are fruitless”
Reviewer says inquiries simply go unnoticed by the company.
“All the inquiries will simply go unnoticed”
Responses are empty words that do not describe encountered problems.
“responses which are all fulfilled with empty words which do not described the problems encountered”
Customer experienced ongoing problems with no solutions provided.
“going from one problem to another with no solutions given”
Reviewer calls the company a 'cowboy company' full of lies.
“cowboy company all full of promises&lies”
Defective compressor and unresponsive support left the issue unresolved.
“My device is defective for 11 Months now”
EU warehouse orders delivered in 5–6 days, positive experience.
“Purchasing products from EU warehouse gets them delivered in 5-6 days”
Device failed after about a year and support never replied.
“I have tried contacting them 3 times and have never received a reply”
Bait boat arrived in four days and reviewer was pleased.
“I get the package in four days”
Product arrived promptly and matched the advertised quality.
“product excaclty as advirtised.”
Damaged battery received; refund offer inadequate and support stopped responding.
“I discovered that the battery was damaged and could not be charged.”
Support refunded an overpayment; flash arrived in about fourteen days.
“Support was very helpful and responsive, they refunded me the overpaid part.”
Parcel delivered the same afternoon, much faster than expected.
“the same afternoon the parcel had been delivered”
Cheaper than competitors with fast delivery and an excellent experience.
“cheaper than the competition, fast delivery.”
Reviewer states they were spammed again.
“Spammed Again”
Shipments punctual, products as described, and communication was effective.
“products correspond to the specs and the communication is very effective.”
Reviewer wrote only the single word 'professionals'.
“professionals”
Delivered from German warehouse in four days, well packed before Christmas.
“Fast delivery in 4 days out of german warehouse.”
European warehouse orders ship very fast with no reported problems.
“The shipping is very fast and never had a problem with my orders.”
Reviewer reports a good experience.
“Good experience”
Creality 3D printer arrived in six working days in perfect condition.
“came very fast to spain about 6 working days.”
Received faulty product; returns delayed and only partial refund offered.
“Asked very clearly numerous times for a return address and full refund.”
Company sent an extra item and demanded customer pay return postage.
“they also want me to pay the postage for the return.”
Wrong size sent and refund refused, reviewer lost €80.
“I lost 80 Euro”
Order was dispatched despite a prior cancellation request and no replies.
“They dispatched this order,despite that I asked to cancel it!”
Great prices with clear indication of dispatch values.
“Great prices!”
Reviewer advises others to avoid them; not worth the hassle.
“better to avoid them not worth the hassle and risk”
Reviewer describes the company as endless lies and prefabricated promises.
“endless lies prefabricated promises”
Reviewer says only lip service is offered instead of real help.
“The only type of service available is lip service(by word of mouth)”
Reviewer claims no real humans respond, only artificial intelligence.
“no real humans, only artificial intelligence(robotic) intelligence only available”
Reviewer predicts a regrettable and unsurprising experience.
“they won't surprise you,regrettable experience is going to be guaranteed”
Reviewer states consumer rights are non-existent in Mainland China.
“consumers rights non existent in Mainland China”
Reviewer claims all the risk falls to the purchaser.
“all the risk goes to the purchaser”
Reviewer warns of serious potential dangers ahead.
“serious potential dangers ahead”
Reviewer says the situation is going downhill really fast.
“going downhill really fast”
Reviewer asserts terms and conditions are non-existent.
“terms/conditions non existent”
Reviewer states 'nothing/null never ever exists'.
“nothing/null never ever exists”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
TOMTOP is an online retail platform selling consumer electronics, hobby items and general merchandise. It operates an e-commerce website with product listings, discounts and international shipping options, often offering regional warehouses (including European fulfilment) and standard customer support channels.